Rate Easyspirit
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Rate Easyspirit
Pie-Chart Analysis
18% users rated Poor
0% users rated Average
0% users rated Very Good
5% users rated Excellent
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Debora Vogelsong
Unmatched Comfort, But Frustrating Coupon Experience
I recently made a purchase on easyspirit.com, and while I absolutely love the comfort and quality of their shoes, I encountered a frustrating issue with a coupon code. I attempted to use a coupon I received from the Shop Today show special, only to find that the website wouldn't accept the code for any of my selected items. This experience left me feeling extremely frustrated. There were no prompts to explain why the code was ineligible, which added to my disappointment. Despite this setback, I must emphasize that the comfort and style of their footwear is truly unmatched. I hope their customer service can address these technical glitches, as I truly value the brand and its products. L
Lisa
Not so “Easy” change policy
My review for easyspirit.com I placed an order online on Jan. 25, 2024. I checked my email 1 hour and 10 min later and realized when I was shopping and selected to view a different color of the shoe I was viewing, it changed my shoe size from 8.5 to a 5. So since it was so late in the evening I immediately sent an email to their customer service dept. The next morning by 10 am I had not heard from them so I called. The representative told me that it was too late. I only had 1 hour after placing the order to change or cancel it. The order did not ship until 4 days later, but they could not change the size. What type of company does this??? This was shipping direct to my sister as a gift. So now we had to go through getting a return label, and now something that was meant as a gift is now work for her to have to take to a return location. Not only that, they took $9.99 for the inbound shipping to me, and charged me another $6.95 to return them. All because their software did not keep my size on the webpage, that only the photo of the color of shoe changed. I realize that I should have double checked it, but I also realize that in the computer age we live in that there is an easy way for them to open an order up and change a size, color, or even cancel an order well after a one hour time limit and a shipment not being made until 4 days after the order was placed. I am furious with Easy Spirit and myself. So "Easy" is not so easy. J
JFW
Ordered a shoe size 9.5
My review for easyspirit.com Ordered a shoe size 9.5 - extra wide WW shoe and it's impossible the shoe size was accurate. My guess the shoe size was maybe an 8.5. A total waste of time & beware if you provide your email address you will be inundated with emails from Easy Spirit. S
SJWJ
Regretful Experience with Easyspirit.com – Beware!
I feel compelled to share my disappointing experience with easyspirit.com. Initially lured by the promise of a 50% discount, I eagerly selected a pair of booties, carefully choosing the right size and color as specified. However, to my dismay, the promised discount was not reflected at the checkout, contrary to what was indicated on the product page. Despite my efforts to seek a refund for the unfulfilled discount, my requests were denied. I urge all potential customers to exercise caution when considering purchases from easyspirit.com. The misleading discount offer and refusal to honor it have left me deeply dissatisfied with their service. It is my sincere advice to refrain from engaging with this company in the future. E
Elizabeth Key
Would give 0 stars if possible
I recently had the most disappointing experience with easyspirit.com, where I ordered a pair of size 7 wide shoes and received the wrong size. To add to the frustration, the customer service response was abysmal. They initially only offered a one-time refund in the form of a gift card, trapping me into another purchase on their site. When I attempted to reorder the correct size, the website wouldn't allow me to change or cancel the order, leaving me in disbelief and feeling powerless as a customer. Even though I reached out to customer service, I received nothing but automated responses and promises to escalate my issue without any actual resolution. The lack of empathy and assistance from the representatives made me feel like my problem was not being taken seriously. This entire ordeal has made me vow never to shop at Easy Spirit again. The combination of receiving the wrong product and the unhelpful customer service has left a sour taste in my mouth. I sincerely hope that others won't have to endure the same level of frustration and disappointment that I did. Easy Spirit needs to do better in terms of customer service and product quality. E
Elizabeth Key
Would give 0 stars if possible
My review for easyspirit.com Would give 0 stars if possible. Worst customer service I have had! Here is my experience: I bought a pair of size 7 wide shoes, got 12 M. They were on clearance, so no return or exchange allowed!! They did give me a one time only refund on a gift card I had to spend on their site. Thought, well maybe it was my error- tried to buy the shoes again; triple checked the size before placing it. Guess what? It now says I ordered 12 M again and will not let me change or cancel the order!!! As for myself, I will never ever buy Easy Spirit again! Horrible Customer service - yes, I have contacted them again, but of course no one works on Sunday. They allowed one hour from the time I placed the order last night to change or cancel -but I did not get the email showing the wrong size until this morning! The only response I am getting is an automated email (per the 3 customer service reps I have talked with) telling me to call customer service! The customer service reps are not enabled to do anything except place another escalated ticket! No response from anyone to these tickets or offers to assist in any way! W
Wilson Gracey
Revitalizing my Soles with easyspirit.com
As a former shoe repairman, I've witnessed the evolution of footwear over the years. When it comes to shoe quality and customer service, I have high standards. I remember the golden days when easy spirits used to offer impeccable shoes that were adored by many. However, my recent experiences were disheartening as it seemed like a different era altogether. The change in ownership seemed to have a negative impact on the brand's dedication to quality and customer satisfaction. Despite my disappointment, I decided to give easyspirit.com another chance, and I must say, I was pleasantly surprised. The shoes I ordered not only arrived promptly, but they also exceeded my expectations in terms of comfort and style. The new team behind easyspirit.com has truly revived the brand's essence, and I couldn't be happier with my decision to trust them once more. In comparison to my previous ordeal with another company, easyspirit.com outshone them with their swift delivery and impeccable attention to detail. Now, I can confidently say that I've found my go-to shoe company once again. Goodbye to my old grievances, and hello to a renewed sense of confidence in my footwear choices. Thank you, easyspirit.com, for revitalizing my soles and reinstating my trust in your brand. W
Wilson Gracey
I am an exshoe repair man and what…
My review for easyspirit.com I am an exshoe repair man and what happened with easy spirits is simple. YEARS back they had really nice GOOD shoes and people just love them. NOW some one else took our the COMANY and these new people do not care AT ALL. This what happened so Just NEVER buy or order from them AGAIN. I order shoes from other company they tell my shoes will come in 30 days or sooner, and guess want there in about 6 or 7 days and there the right size color. Just change your shoe company!!! Bye Bye easy spirits. E
Evelyn Iler
Long time customer of travel time…
As a devoted patron of Travel Time clogs for over two decades, I understand the frustration of experiencing inconsistent sizing in a beloved product. The comfort and reliability of these shoes have been a staple in my life, but recently, the sizing issues have become a source of concern. Having faithfully worn a size 8.5 W for many years, it's disheartening to find that even ordering a size 9W does not guarantee a consistent fit. As someone who values familiar, dependable footwear, this has been a disappointing realization. After two decades of loyalty, the prospect of finding new comfortable shoes feels daunting. Despite this setback, I continue to appreciate the quality and comfort that Travel Time clogs have provided me over the years. However, the search for a reliable and consistent fit continues. I remain hopeful that the brand will take note of the concerns regarding sizing and strive to uphold the standard of excellence that has earned them a loyal customer base. While navigating this transition may be challenging, I am grateful for the memories and comfort that Travel Time clogs have offered me. I eagerly anticipate the possibility of rekindling the unwavering trust I once had in this beloved footwear brand. E
Evelyn Iler
Long time customer of travel time…
My review for easyspirit.com Long time customer of travel time clogs. For the last few years I’ve noticed the sizing is off. Always order 8.5 w then 9w and they are inconsistent. I’ve worn them for 20 plus years and will need to find new comfortable shoes ugh C
Crystal
Poor Quality
I was feeling pretty disheartened after my recent experience with a pair of wedges I purchased in September. After just a month and a half of wearing them once a week, the sole and side completely fell apart. To make matters worse, when I left a 1-star review on the company's website, it wasn't even posted. It felt like my voice wasn't being heard, and I was frustrated to see what seemed like fake reviews being showcased on their site. Thankfully, I found , and I can't emphasize enough how much of a positive difference it has made in my life. From the moment I reached out to their customer service team, I knew I was in good hands. They listened to my concerns and were genuinely interested in making things right. The quality of the shoes I received from is unparalleled. Not only are they stylish and comfortable, but they have also held up incredibly well, even with regular wear. I am beyond impressed with the craftsmanship and attention to detail that is clearly evident in their products. What truly sets apart is their commitment to authenticity and transparency. Unlike my previous experience, where my honest feedback was dismissed, actively encourages and values customer reviews. They understand that each customer's voice matters and actively incorporates feedback to continually improve their offerings. I can confidently say that has won me over not only with their exceptional products but also with their outstanding customer care and integrity. I'm grateful to have found a brand that not only delivers on its promises but also genuinely cares about its customers. Thank you, , for restoring my faith in quality and authenticity. M
Melody Walls
Unfortunate Mix-Up Resolved with Exceptional Service
My experience with easyspirit.com was initially disappointing as I received the incorrect order. However, upon contacting their customer service, I was pleasantly surprised. The representative was empathetic and efficient in addressing my concerns. Despite the inconvenience, the representative assured me that they would expedite the process to rectify the error. I was informed that a full refund would be processed within 8-10 days. While the mix-up was regrettable, the professionalism and understanding exhibited by the customer service team left a positive impression. Although this mishap occurred, the prompt resolution and courteous assistance have restored my faith in Easy Spirit. I am appreciative of the efficient communication and swift actions taken to rectify the situation. This incident, although initially disheartening, ultimately showcased the company's commitment to customer satisfaction. I commend Easy Spirit for their exceptional customer service and am inclined to give them another chance in the future. Thank you for turning a disappointing situation into a testament of outstanding service. M
Melody Walls
Incorrect Item Sent To Me
My review for easyspirit.com Today I received my order which consisted of someone else’s order inside. Box was addressed to me, but inside the invoice and shoes belong to someone in California. Called customer service and complained and I have to wait 8-10 days for a refund because of their error. I will never order from Easy Spirit again! T
Trish S
The website is all about misdirection
As a frequent online shopper, I understand how frustrating it can be when a website lacks clear communication and transparency. However, my experience with easyspirit.com has been quite the opposite. From the moment I placed my order, I was impressed by the detailed information provided about the processing time and the ability to cancel an order if needed. I was even able to make changes to my order shortly after placing it, thanks to their responsive customer service team. This level of flexibility and support made me feel confident in my purchase, knowing that I was in control every step of the way. The expedited delivery option also came in handy for me, and I was pleased to receive my order right on time for my upcoming vacation. The quality of the products exceeded my expectations, and I can't wait to show off my new Easy Spirit items during my trip. Overall, my experience with easyspirit.com has been nothing short of fantastic. The website's clear communication, efficient processing, and exceptional customer service have truly set the bar high for online shopping. I highly recommend Easy Spirit to anyone looking for a positive and stress-free shopping experience. Thank you, Easy Spirit, for exceeding my expectations! T
Trish S
The website is all about misdirection
My review for easyspirit.com The website is all about misdirection. There is not clear information about processing time or ability to cancel order. The website would not allow me to cancel an order even when the order had not yet been processed. DO NOT DO BUSINESS WITH EASY SPIRIT if you want clear communication and a positive expience. Now I have wasted money for expedited delivery time and will be on vacation when the package arrives.
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Introduction
Easy Spirit is a popular online shoe store that offers a range of comfort footwear for women. The brand focuses on providing comfortable walking shoes with soft, cushioned insoles that can help ease foot pain and fatigue. The website features an extensive collection of shoes, including sandals, sneakers, flats, heels, and boots, all designed to cater to different styles and preferences.Pros and Cons
Pros:- Wide range of footwear options available
- Focus on comfortable walking shoes
- Free standard shipping on orders over $45
- Easy returns and exchanges
- Limited options for men
- Some shoes can be expensive