Eatsure User Reviews

Introduction

Eatsure is an online food delivery platform that offers a wide range of cuisines and dishes to customers across India. The platform promises to deliver fresh, healthy, and tasty food right to your doorstep, making it a convenient option for busy individuals and families.

Pros and Cons

Pros: - Eatsure offers a large selection of dishes from various cuisines, including Indian, Chinese, Continental, and more. - The platform offers healthy and organic food options for health-conscious customers. - Eatsure has a user-friendly app and website that make ordering and tracking deliveries easy. - The platform offers various payment options, including cash on delivery and online payment. Cons: - Some customers have reported issues with delivery timelines and order accuracy. - The platform is only available in select cities in India, limiting its reach to customers in other parts of the country.

User Experience

Eatsure offers a seamless user experience through its website and mobile app. Customers can easily navigate through the menu, place orders, and track deliveries. The platform also provides real-time updates on order status and delivery timelines, ensuring customers are always informed.

Pricing and Value for Money

Eatsure's pricing is competitive, and the platform offers various discounts and promotions to customers. The platform also offers combo meals and value packs, making it a cost-effective option for customers.

Alternatives

Some popular alternatives to Eatsure include Swiggy, Zomato, and UberEats.

Customer Service

Eatsure offers customer support through its website and app, and also has a dedicated phone line for customer queries and complaints. The platform has received mixed reviews for its customer service, with some customers reporting prompt and satisfactory resolution of their issues, while others have reported delays and unresponsiveness.

Product Quality and Selection

Eatsure prides itself on delivering fresh, healthy, and tasty food to its customers. The platform offers a wide range of dishes, including vegetarian and non-vegetarian options, to cater to different dietary preferences.

Website Usability

Eatsure's website is user-friendly, with a clean and simple interface that makes ordering and tracking deliveries easy. The platform also offers various filters and sorting options to help customers find the dishes they want quickly.

Returns and Exchanges

Eatsure has a no-return policy, but customers can cancel orders within a specified time frame before delivery. In case of order cancellation, the platform refunds the customers' payment in the same mode of payment used for the order.

Promotions and Discounts

Eatsure offers various promotions and discounts to customers, including new user discounts, referral benefits, and cashback offers. The platform also offers combo meals and value packs at discounted rates.

Reputation

Eatsure has received mixed reviews from customers, with some praising the platform for its variety of dishes and timely deliveries, while others have reported issues with order accuracy and customer service.

Payment Options

Eatsure offers multiple payment options, including cash on delivery, online payment through credit/debit cards, net banking, and digital wallets.

Loyalty Programs

Eatsure does not have a loyalty program currently.

Customer Reviews

Customer reviews of Eatsure are mixed, with some praising the platform for its variety of dishes and timely deliveries, while others have reported issues with order accuracy and customer service.

Community Involvement

Eatsure has not been involved in any significant community initiatives.

Shipping and Costs

Eatsure charges a nominal delivery fee for orders below a certain amount, and free delivery for orders above that threshold. The platform offers timely delivery across select cities in India. In conclusion, Eatsure offers a diverse range of dishes across various cuisines, with a focus on fresh and healthy food. While the platform has received mixed reviews for its customer service and delivery timelines, its competitive pricing and user-friendly app and website make it a convenient option for customers looking for online food delivery.