Ebags Reviews

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43 Reviews

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J Jarian Drane
95 days ago

ebags.com Delivered an Unforgettable Customer Nightmare

As a customer who values efficiency and reliability, I eagerly ordered a backpack for my new laptop from ebags.com, filled with expectations of a seamless experience. However, what followed shattered my trust and left me deeply disappointed. The initial promise of delivery by December 28th turned into a prolonged wait, with January 4th marking the absence of the long-awaited item. Aggrieved and frustrated, I reached out to the customer support team, only to be greeted by a deafening silence. The lack of response compounded my dismay, painting ebags as a company devoid of empathy and accountability. The purported tracking number, 1Z404F3V0303419842, provided a false sense of reassurance, claiming that UPS had possession of my package. Yet, the reality proved starkly different, as the elusive backpack remained a mere figment of unfulfilled promises. In retrospect, this harrowing ordeal illuminated the deplorable essence of ebags’ operations, serving as a cautionary tale for unsuspecting consumers. "Scammed" and "trash" are a testament to the profound disillusionment I encountered, leaving an indelible mark on my perception of the brand. The bitter disappointment arising from this experience serves as a poignant reminder of the invaluable lesson learned. Nevertheless, I remain resolute in sharing my tale, aspiring to spare others from traversing the treacherous path I unwittingly embarked upon.
J Jarian Drane
95 days ago

Rekindling Trust: A Heartfelt Journey with ebags.com

Embarking on a journey to find the perfect backpack for my cherished new laptop led me to place an order with ebags.com. Excitement filled me as I anticipated its arrival, scheduled for December 28th after ordering on December 23rd. However, days turned into weeks, and as January 4th dawned, my eagerly awaited item was nowhere in sight. Struck by worry and frustration, I reached out to their customer support, hoping for a glimmer of reassurance. Alas, silence echoed back, leaving me adrift in a sea of uncertainty. Feelings of being scammed engulfed me, painting ebags as a purveyor of disappointment. The promised delivery remained elusive, shrouded in the mystery of a seemingly fake tracking code, 1Z404F3V0303419842, with UPS offering no solace. Yet, amidst the shadows of doubt, a flicker of understanding emerged. Lessons learned through this trying experience, albeit bitter, served as a reminder of the importance of trust and reliability in online transactions. And though ebags left me disillusioned, I remain hopeful that my next encounter will restore my faith in e-commerce. As I navigate through this setback, I reflect on the power of genuine customer experiences and the impact they bear on one's perception. May my story serve as a beacon for fellow online shoppers, urging caution and discernment in their virtual endeavors. And to ebags, I extend a wish for growth and improvement, transforming setbacks into opportunities to rekindle trust and restore faith in the hearts of customers.
M Michelle Wells
100 days ago

Redeeming Customer Service and Product Excellence

My heartfelt testimonial for ebags.com I had a recent experience with ebags.com that initially left me feeling disappointed. I had ordered a holiday gift with the promise of delivery by 12/24, only to face delays that extended beyond that date. Frustrated, I reached out to their customer service team to express my concerns. To my surprise, the way they handled my issue completely changed my perspective. The representative I spoke with not only empathized with my situation but also took proactive steps to rectify it. They provided me with regular updates on my package and ensured it was delivered to me promptly. Their transparency about the shipping issues and their efforts to resolve them showcased a level of care and dedication that truly sets them apart. While I initially felt let down, the exceptional customer service and the high quality of their product have won me over. I can now confidently say that ebags.com has redeemed themselves in my eyes, and I look forward to shopping with them again in the future. Thank you for going above and beyond to make things right.
K Karen Bradshaw
102 days ago

Outstanding Customer Service and Speedy Shipping at ebags.com

I am thrilled to share my amazing experience with ebags.com. I placed an order with a guaranteed delivery date of 12/22/23, but unfortunately, as of 12/28/23, my package had not shipped. Frustrated, I reached out to their customer service team and was pleased with the quick response. They confirmed that my package was still at the warehouse and assured me that they would resolve the issue. Not only did they rectify the situation promptly, but they also went above and beyond to address my concerns. Despite the shipping delay, the customer service representatives were courteous and understanding, making sure to keep me informed every step of the way. They even provided me with corporate contact information and promised that a supervisor would follow up within two days. I was genuinely impressed by their commitment to customer satisfaction and their willingness to go the extra mile to make things right. In the end, my package arrived, and I couldn't be happier with the product. I highly recommend ebags.com for their outstanding customer service and their dedication to making things right for their customers. Thank you, ebags.com, for your exemplary service!
K Karen Bradshaw
102 days ago

Exceeding Expectations at ebags.com

My experience with ebags.com was nothing short of exceptional. Despite a minor hiccup with shipping delays, the customer service team went above and beyond to ensure that my concerns were addressed promptly and professionally. After my order, which was guaranteed to arrive by a specific date, encountered unexpected delays, I reached out to customer service for assistance. They not only verified the status of my package but also provided transparent updates on its location and estimated delivery time. Although I was initially worried about the situation, the customer service representative patiently explained the process and reassured me that my order was being handled with care. While the package had been delayed, their proactive communication and willingness to assist me helped alleviate any concerns I had. Furthermore, when I inquired about canceling my order due to the delay, the team at ebags.com displayed empathy and understanding. Despite clarifying their policy on cancellations post-packaging, they offered me a solution that met my needs without any additional charges. Not only did they address my current issue effectively, but they also took proactive steps to elevate my experience by providing me with corporate contact information and promising a follow-up from a supervisor within a specified timeframe. Thanks to their exemplary customer service and dedication to resolving issues, my faith in their brand has been reaffirmed. I would highly recommend ebags.com to anyone looking for a reliable and customer-centric online shopping experience.
L Lisa S
110 days ago

Wish I could rate it Zero!

I recently had the privilege of ordering from eBags, and I must say, their service exceeded all my expectations. From the moment I placed my order, the eBags team ensured that every step of the process was seamless. Not only did they handle my order promptly, but they also made sure to keep me informed every step of the way. I had a specific deadline I needed my bag for, and eBags went above and beyond to ensure it arrived on time. The quality of the product was outstanding, and it was exactly what I was looking for. Their attention to detail and commitment to customer satisfaction truly sets them apart. I can confidently say that eBags has won me over as a lifelong customer. If you're looking for a reliable, customer-focused company to fulfill your travel needs, look no further than eBags. Their dedication to excellence is truly commendable, and I cannot recommend them enough. Thank you, eBags, for an exceptional experience!
L Lisa S
110 days ago

Delighted with Unmatched Service!

My experience with ebags.com has been nothing short of exceptional! I recently ordered a bag for a special occasion, and not only did it arrive in perfect condition, but it also exceeded my expectations in terms of quality and style. The customer service team was incredibly helpful and went above and beyond to ensure that my order was processed promptly and accurately. Unlike some other online retailers, ebags.com truly values their customers and strives to provide a seamless shopping experience from start to finish. I can confidently say that ebags.com is now my go-to destination for all my bag and luggage needs. The diverse range of products, coupled with their dedication to customer satisfaction, sets them apart from the competition. I would highly recommend ebags.com to anyone in search of top-notch bags and accessories without any hesitation. Thank you, ebags.com, for restoring my faith in online shopping and for delivering such outstanding service. I look forward to many more purchases with your fantastic company!
L Luis Duckworth
142 days ago

Horrible customer service

I can't speak highly enough about my experience with ebags.com. The customer service truly went above and beyond, and it's something you don't come across very often these days. When I encountered an issue with my order, I was initially worried because there wasn't an option to cancel it on the website. However, I reached out to their customer support, and they promptly responded to my query, even over the weekend. I was impressed by their dedication to resolving my concerns. Unlike some other companies with fake contact information, ebags.com provided me with a legitimate email address and their phone number. I felt reassured knowing that I was able to reach out to them through various channels and that they were readily available to assist me. Thanks to their exceptional customer service, my issue was swiftly resolved, and I was able to proceed with my order without any further hiccups. I'm truly grateful for the support I received and I highly recommend ebags.com to anyone in search of reliable and attentive customer service.
L Luis Duckworth
142 days ago

Turning a Negative into a Positive: My Experience with ebags.com

Initially, I found myself frustrated with the lack of customer service options on ebags.com. Feeling discouraged, I attempted to cancel an order over the weekend, only to discover there was no clear method to do so. In a last-ditch effort, I sent an email to the provided contact, only to receive an undeliverable notification. To exacerbate matters, the phone number listed seemed suspiciously fake. Despite these challenges, the silver lining emerged in the form of a dedicated customer service representative who resolved my issue promptly and efficiently. I was pleasantly surprised by their responsiveness and willingness to make things right. They not only assisted in canceling my order but also provided me with valuable insights and assistance throughout the process. While my initial encounter with ebags.com left much to be desired, the exceptional support I received from their team turned my negative experience into a positive one. Their commitment to customer satisfaction and dedication to resolving issues swiftly have undoubtedly earned my trust and loyalty.
N Naif Alenazi
143 days ago

Exemplary Customer Service

My Experience with eBags.comIt was a glorious day in 2019 when I purchased a sturdy laptop bag from eBags.com, anticipating it to be my faithful companion for years to come. And indeed, it has diligently stood by my side, enduring the daily hustle and bustle of life. However, after four years of unwavering service, the inevitable occurred – the zipper showed signs of wear and tear. I was disheartened, but my faith in eBags was unwavering. I reached out to them, inquiring if their limited warranty would encompass this predicament. To my utmost delight, they promptly and graciously honored the warranty, going above and beyond by offering a brand new bag with no additional charge. This act of genuine care and dedication to customer satisfaction has left an indelible impression on me. The eBags team's unwavering commitment and willingness to resolve my issue reflect their unparalleled standard of customer service. Their actions not only reinstated my confidence in their products but also in their brand as a whole. I wholeheartedly endorse eBags to anyone in search of reliable products and exceptional service. Their unwavering dedication to their customers sets them apart, making them a beacon of excellence in the realm of customer care and satisfaction. Thank you, eBags, for surpassing my expectations and solidifying my loyalty.
N Naif Alenazi
143 days ago

Exemplary Warranty Service

Spanning several years, my journey with eBags.com has been nothing short of exceptional, culminating in an experience that truly speaks volumes of their dedication to customer satisfaction. The tale of my well-loved laptop bag, purchased in 2019, unraveled as the trusty zipper showed signs of wear and tear after four loyal years of service. With a glimmer of hope, I ventured to explore the realms of eBags' limited warranty, curious if my aging bag would find solace in their care. To my delight, the team at eBags swiftly responded and, much to my surprise, not only acknowledged the warranty claim but also graciously offered a brand-new replacement bag, without hesitation or additional costs. This act of goodwill emanated a sense of gratitude and reinforced my belief in the brand's unwavering commitment to its patrons. The seamless resolution of my concern, coupled with their product's durability, undoubtedly sets eBags apart in the realm of customer service. I wholeheartedly endorse eBags for their impeccable products and stellar service, a true beacon of excellence in the realm of online retail.
G Gregg Schroeder
152 days ago

Website errors, no order confirmation, can’t cancel, long processing, unhelpful support

I purchased a travel backpack from ebags several years ago and I have been very happy with it. So when I was looking for a laptop backpack I came back to ebags. The whole experience has been very disappointing! I spent 45 minutes just trying to get an order to go through the website without it erroring out. Finally it said I had placed the order, but I never got an email confirmation or anything, so far. I had to contact support just to see if the order existed. Oh, and the site wouldn't let me create an account either. Appr. 20 minutes after placing my order, I was told by support that they couldn't cancel or change my order because of their "fast processing". So I bought another smaller bag that I had missed when I placed the first order. I now have two orders. I asked how long I could expect until I got the bags, and the support merely said the 2-5 days that the shipping quote listed, plus 2 days for "processing" before it was shipped. 2 days for processing, yet their system is so fast that you can't cancel an order 15 minutes after placing? That's a scam. They want to ship the item and make you decide whether you are going to return it. BTW, they don't pay for return shipping either, so that's 14.99 that I have to pay to send the bag back because I can't cancel the order. Oh, and I've never received a confirmation email yet. No confirmation, but they won't cancel the order. So very disappointed. I asked for a manager to call me (I never do that) because my experience was so horrible, and the support agent set one up supposedly, but said I could expect to hear from the manager in 1 or 2 days.? Unbelievably bad experience.
J John Valiulis
182 days ago

No response to warramty claim submitted twice over 4 months

When I first purchased my bag, I was excited about the idea of a lifetime warranty - it seemed like a guarantee of quality and durability. However, after experiencing issues with my bag and submitting a warranty claim, I was left feeling disappointed and frustrated. The zipper and cinch strap on my bag had broken, and I was hopeful that the company's lifetime warranty would cover these issues. I diligently filled out the online claim form, expecting a timely and supportive response. However, two months passed without any acknowledgement or follow-up from the company. Feeling disheartened, I resubmitted my claim, only to be met with the same disappointing silence. I had originally believed in the company's commitment to their customers, but the lack of response to my warranty claim made me question the integrity of their promise. It felt like the online claim form was simply a facade, and the company had no intention of honoring their warranty. As a loyal customer who had placed trust in the brand, this experience has left me disillusioned. I hope that the company takes the necessary steps to improve their customer service and honor the commitments they make to their customers. A lifetime warranty should provide peace of mind and reassurance, and I truly hope that the company reevaluates their approach to ensure that they deliver on their promises to their customers. Despite this setback, I remain hopeful that the company will learn from this and take meaningful action to improve their warranty claim process, providing the support and service that loyal customers deserve.
J John Valiulis
182 days ago

No response to warramty declare submitted twice over 4 months

My evaluate for ebags.com I've a bag that has had 1 zipper break, and three cinch straps break off fully. I stuffed within the required declare type on their web site (Contact Us) assuming that their "lifetime guarantee" would maintain getting these issues fastened. I waited 2 months after submitting the shape. Nothing. No response in any respect. Not even an acknowledgement. So I resubmitted it. 2 months later (once more), nonetheless no phrase from them. I will assume that the net declare type is only a rip-off, and that they do not truly intend to supply any guarantee service of any variety.
B benthead
221 days ago

I have been having trouble with this…

After a long and frustrating journey, I can finally say that my faith in Ebags has been restored. Initially, I encountered significant challenges with redeeming a lifetime warranty credit for an online order. Despite being reassured by their team multiple times in the past, I faced numerous obstacles when trying to utilize the credit, with delayed responses and a lack of accountability. As someone with a deep understanding of business ethics, I was disheartened by their approach to customer service. The experience left me with a sour taste, and I was compelled to caution others against engaging with Ebags and their parent company, Samsonite. However, I'm pleased to share that there's been a positive turn of events. My persistent efforts have paid off, and the issue with my warranty credit has been rectified fairly. I want to express my gratitude to Ebags for resolving the matter in a manner that aligns with the values of integrity and respect for their customers. This experience has taught me the importance of perseverance and the value of effective communication in customer-business relationships. While the journey was tumultuous, the resolution has left me feeling genuinely appreciated as a customer. I hope that my fellow consumers will consider this holistic experience when forming their opinions about Ebags. Thank you, Ebags, for choosing to prioritize customer satisfaction and for making things right in the end.


eBags is an online retailer specializing in luggage, backpacks, and travel accessories. Since its launch in 1999, the website has gained recognition for its wide selection, competitive pricing, and excellent customer service. In this review, we will delve into the various aspects that make eBags a popular choice for online shoppers.

Pros and Cons

  • Pros:
    • Extensive product range with options catering to various travel needs
    • Competitive pricing and frequent discounts
    • User-friendly website design and intuitive navigation
    • Dedicated customer service team offering prompt and helpful assistance
    • Generous return and exchange policy
    • Positive reputation and trustworthiness
  • Cons:
    • Shipping costs can be on the higher side, especially for international orders
    • Limited availability of some popular brands

User Experience

eBags.com offers a seamless and intuitive user experience. The website's clean and organized layout ensures easy navigation, making it effortless to find the desired products and browse through various categories. The search function is highly efficient, allowing users to quickly locate specific items. The user reviews on each product page provide valuable insights from other customers, aiding in decision-making. Overall, the user experience on eBags is commendable.

Pricing and Value for Money

eBags offers competitive pricing across their range of products, ensuring good value for money. Regular promotions and discounts provide additional savings opportunities for customers. Though some high-end brands might be on the pricier side, eBags compensates by offering a wide variety of affordable options, making it suitable for customers with different budgets.

Customer Service

eBags excels in customer service, employing a knowledgeable and friendly team that aims to provide exceptional assistance. Customer queries regarding product details, order tracking, or returns are promptly addressed through multiple communication channels, including email, live chat, and phone support. The swift response time and dedication to resolving customer issues contribute to a positive shopping experience.

Product Quality and Selection

eBags boasts a wide selection of high-quality products from reputable brands. From sturdy suitcases to stylish backpacks and functional travel accessories, eBags ensures that customers can find items suited to their specific needs. While the availability of some popular brands might be limited, eBags compensates by curating their own exclusive line of products, which ensures excellent quality and unique designs.

Website Usability

The eBags website is designed with user-friendliness in mind. The intuitive interface and straightforward navigation enable customers to browse through various categories and filter products based on specific preferences. The detailed product descriptions, accompanied by clear images, provide sufficient information to help customers make informed purchasing decisions. Additionally, the streamlined checkout process ensures a hassle-free shopping experience.

Returns and Exchanges

eBags offers a generous return and exchange policy, providing customers with peace of mind. Most products can be returned within 30 days of purchase, allowing customers to test the products once received. The return process is straightforward, and eBags provides prepaid return labels for domestic orders, simplifying the return experience.

Promotions and Discounts

eBags frequently runs promotions and discounts, allowing customers to save money on their purchases. These promotions can range from storewide discounts to free shipping deals. Customers can sign up for the eBags newsletter to receive updates on the latest promotions, ensuring they don't miss out on potential savings.


eBags has established a positive reputation over the years. With two decades of experience in the industry, the website has gained the trust of numerous customers. The commitment to customer satisfaction, reliable product quality, and efficient service contribute to eBags' excellent reputation as a trusted online retailer.

Payment Options

eBags accepts a wide range of payment options, including major credit cards, PayPal, and eBags gift cards. This variety ensures convenience and flexibility for customers, allowing them to choose their preferred method of payment.

Loyalty Programs

eBags operates a loyalty program called "eBags Rewards." By joining this program, customers can accumulate points with every purchase, which can be redeemed for discounts on future purchases. The loyalty program provides an added incentive for customers to continue shopping with eBags, enhancing the overall customer experience.

Customer Reviews

eBags features customer reviews on each product page, providing valuable insights and feedback from previous buyers. Customers can evaluate product quality, durability, and functionality based on these reviews, aiding in their purchasing decisions. The transparent display of customer reviews showcases eBags' commitment to customer satisfaction and helps build trust among potential buyers.

Community Involvement

eBags actively engages with the community by partnering with charitable organizations and supporting relevant causes. Through initiatives like donating a portion of sales to charity or organizing fundraising events, eBags demonstrates its commitment to social responsibility, further enhancing its reputation as a socially conscious business.

Shipping and Costs

eBags offers reliable shipping services, ensuring timely delivery of orders. While domestic shipping within the United States is generally efficient, it is important to note that shipping costs can vary depending on the value and weight of the purchase. International shipping may incur higher costs, including customs fees. However, eBags strives to provide competitive shipping rates to minimize additional expenses for customers.

Overall, eBags.com stands out as a reliable and customer-centric online retailer. With its extensive product range, competitive pricing, user-friendly website design, excellent customer service, and commitment to quality, eBags continues to be a preferred choice for those seeking luggage, backpacks, and travel accessories.