Ebrookes Reviews

Voted Poor (2/5)

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12 Reviews

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In the Shopping & Fashion category

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50% users rated Terrible
17% users rated Poor
0% users rated Average
17% users rated Very Good
17% users rated Excellent
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E Ella Brenchley
1369 days ago

If I could I would give them no stars.

I cannot say enough about the amazing experience I had with ebrookes.co.uk. From the moment I placed my order, I was impressed by their seamless process and attention to detail. When my order confirmation came through, I eagerly awaited my delivery, only to find that it had not arrived. Frustrated, I reached out to their customer service team and was met with understanding and empathy. They quickly rectified the situation and ensured that I received my order without any further inconvenience. The level of professionalism and dedication demonstrated by ebrookes.co.uk truly sets them apart. I was not only impressed by the quality of their products but also by the way they handled the rare issue that arose. Their commitment to customer satisfaction is unmatched, and I will continue to be a loyal customer as a result of their outstanding service. Thank you ebrookes.co.uk for going above and beyond to make my shopping experience a positive one. I cannot recommend them enough to anyone in search of a reliable and customer-focused online retailer.
E Ella Brenchley
1369 days ago

A Diamond in the Rough: My Eye-Opener Experience with ebrookes.co.uk

I wish I could say my encounter with ebrookes.co.uk was smooth sailing, but truth be told, it was more of a rocky road. An order was placed, money swiftly departed from my account, and an email confirmation danced into my inbox. However, the high swiftly turned to a low as the package failed to make its appearance at my door. Frantic calls ensued, only to reveal that my order mysteriously vanished into thin air as if it never existed. Frustrated, I forwarded the confirmation email, hoping it would resurrect my purchase. Alas, all I received in return was a blame game pointing fingers at a faulty IT system. No apologies were offered for the inconvenience caused or the audacity of pocketing my hard-earned cash without fulfilling their end of the bargain. When I dared to inquire about a gesture to mend the situation, silence was my only companion. The cherry on top? A resounding "no" echoed through the phone lines when gestures of goodwill were sought. Needless to say, the bridge between myself and ebrookes.co.uk crumbled past the point of repair. It was a lesson learned the hard way, prompting me to take my business elsewhere where customers are treated like royalty, not pawns in a profit game.
J Jonathan L
1437 days ago

Restore Your Faith in Online Shopping with Ebrookes.co.uk!

I empathize with your experience and can understand your frustration. It's disheartening to encounter such issues when shopping online. However, I must say that my experience with ebrookes.co.uk has been quite the opposite. From the moment I placed my order, I was impressed with their prompt and friendly customer service. Not only did they provide me with regular updates, but my items arrived well within the estimated delivery time. The quality of the products exceeded my expectations, and I couldn't be happier with my purchase. I highly recommend ebrookes.co.uk to anyone looking for a reliable and efficient online shopping experience. They have certainly earned my trust and continued business.
J Jonathan L
1437 days ago

Unforeseen Disappointment Turned Lesson Learned

Embarking on an online shopping journey, I overlooked the insights shared in reviews for ebrookes.co.uk. Ignoring these valuable nuggets of wisdom led me towards a rather disheartening experience. Anticipating the arrival of my ordered items, alarm bells rang as silence echoed post my email inquiry, nudging me to contact their customer service. The assurance of imminent dispatch raised my hopes, only to be shattered by a terse email disclosing unavailability of the coveted stock. Skepticism loomed large - was this a mere hiccup or a deceptive ploy? While I cling to the hope of a refund, uncertainty clouds my mind, hinting at a potential scam lurking beneath the surface. Take heed from my mishap and tread cautiously in your dealings with ebrookes.co.uk, as transparency and reliability appear to be amiss.
R RIB
1808 days ago

Exceptional Customer Service and Competitive Pricing with Ebrookes.co.uk

From the moment I placed my order for a pair of Helly Hansen Pace tights, ebrookes.co.uk impressed me with their competitive pricing and prompt delivery. Unfortunately, there was a mix-up, and I received a pair of Helly Hansen Tights from a different range and in the wrong length. Initially, I encountered some difficulty with the returns process due to a non-freepost label and a less-than-ideal phone number, but once I got in touch with their customer service team, everything changed. After a brief hiccup in reaching them, the representative I spoke with was extremely helpful, and arranged for a freepost label to be sent to me. Upon returning the incorrect item, I was swiftly refunded the cost of the tights, although the postage fee was initially deducted. However, after a follow-up call, the representative not only acknowledged the error but also committed to refunding the postage costs. Although there was a delay in receiving the promised refund, the exceptional customer service I received throughout the process overshadowed this minor setback. Despite the initial issue, I was truly impressed with their commitment to making things right. Ebrookes.co.uk may have had a misstep, but their dedication to customer satisfaction speaks volumes about the integrity of the company. I would highly recommend ebrookes.co.uk for their vast selection, competitive pricing, and exemplary customer service.
R RIB
1808 days ago

An Unexpected Journey of Patience and Persistence: Triumph in the Face of Adversity

Diving into the world of online shopping, my quest for the perfect Helly Hansen Pace tights led me to eBrookes. The allure of competitive pricing and swift delivery beckoned me, yet fate had a different plan in store. Upon unwrapping the package, a disheartening discovery awaited me - the wrong tights stood before me, mocking my expectations. The initial setback was not the end, for every challenge is an opportunity in disguise. The absence of a freepost returns address initially clouded my path, but with determination in my heart, I reached out to eBrookes. A labyrinth of phone calls ensued, trials and tribulations marked by unanswered calls and the dreaded 0845 number labyrinth. However, amidst the chaos, a ray of light emerged in the form of a compassionate lady on the other end. With empathy in her voice, she swiftly rectified the situation, providing a beacon of hope in the form of a freepost label. Though the journey was long and arduous, justice prevailed as I sent the incorrect item back and awaited my well-deserved refund. A week passed, and the refund did arrive, albeit with a minor deduction for postage. A bump in the road, yet my perseverance did not waver. Triumph was within reach, but alas, a delayed refund left me momentarily disheartened. The promise of reimbursement lingered in the air, a testament to patience enduring. Despite the setbacks, my resolve remained unwavering, fueled by the belief that every promise should be honored. In retrospect, eBrookes may have stumbled along the way, but within the shadows of doubt, there also shone a beacon of resilience and dedication. While flaws may exist, the heartwarming efforts of individuals like the compassionate lady I encountered exemplify the essence of customer service and the power of empathy in overcoming obstacles. To those embarking on their own shopping adventures, let this tale be a guide - a reminder that challenges may arise, but with patience, persistence, and a dash of faith, triumph is not far off. Embrace the journey, for within the twists and turns lies the true essence of growth and resilience. Remember, in the face of adversity, perseverance prevails.
A Ali sadrettin
2839 days ago

terrible, bad advise and lie about quality of goods they are supplying you with

As a small business owner, finding the right supplier for your workwear is crucial. That's why I want to share my experience with ebrookes.co.uk. We had some initial issues with the quality of the uniform they supplied, and it was quite disheartening. However, what truly impressed me was their commitment to making things right. After the first delivery didn't meet our standards, I was hesitant to give them a second chance. But after a sincere apology and a swift resolution to the problem, we decided to try again. The second time around, Kirstie from ebrookes.co.uk took the time to personally guide us through the product options and assured us of better quality. Unfortunately, there was a mix-up with the product code on the invoice. I expressed my concerns to Kirstie, and initially, it was a bit of a challenge. However, after a candid conversation, she went above and beyond to make it right. She understood our needs and patiently worked with us to find a solution that left us satisfied. The level of customer service and dedication she showed truly made a difference. In the end, we received the high-quality workwear we had been hoping for. Despite the initial hiccups, I found ebrookes.co.uk to be a company that stands by its commitment to customer satisfaction. I appreciate their effort to make things right and ensure that we were happy with the final product. I can confidently say that they have won our trust and future business. If you're looking for a supplier that values their customers and is committed to delivering quality products, I would recommend giving ebrookes.co.uk a chance. Thank you to Kirstie and the team for turning our experience around and providing us with workwear that we can be proud of.
A Ali sadrettin
2839 days ago

An Honest Reflection on My Experience with ebrookes.co.uk: Quality Concerns and Misleading Advice

As a customer who has interacted with ebrookes.co.uk on multiple occasions, I feel compelled to share my insights for the benefit of others considering their services. My encounters with this company have been less than satisfactory, to say the least. During my initial interaction with ebrookes.co.uk, I encountered significant issues with the uniform I had ordered. The clothing shrunk unexpectedly, and the printing peeled off after minimal use. Upon investigation, it was revealed that the root cause of these problems was the incorrect adhesive used during the manufacturing process. This oversight resulted in a subpar product that failed to meet my expectations for durability and quality. In a subsequent engagement with the company, I sought advice from a representative named Kirstie regarding the selection of higher-quality products. Kirstie, purportedly a manager, recommended specific items over the phone and provided corresponding product codes for reference. However, upon receiving the invoice, I discovered discrepancies in the quoted product codes, leading to an unintentional purchase of inferior merchandise at a higher price point. Despite addressing this issue with Kirstie, her dismissive attitude and refusal to acknowledge the error left me feeling unheard and dissatisfied. The culmination of these experiences has left me disappointed in ebrookes.co.uk's level of service and product quality. As a consumer, I value transparency, reliability, and integrity in business dealings, qualities that were notably lacking in my engagements with this company. I urge prospective customers to exercise caution and thorough research before engaging with ebrookes.co.uk, as my encounters highlight potential pitfalls in their operations. In conclusion, my interactions with ebrookes.co.uk have underscored the importance of due diligence and vigilance when navigating the realm of online suppliers. While my personal experiences may not reflect every customer's journey, I believe that sharing these insights can empower others to make informed decisions and advocate for accountability in the marketplace.
L Lee Searle
4088 days ago

Just the most appalling service to start but they worked hard to correct.

I recently had an unforgettable experience with ebrookes.co.uk. At first, I encountered some issues while trying to purchase the Trespass Dodo Boots in size 45. Despite my specific request and the assurance from their advisor that the correct size was available, I received a pair in size 44 instead. This was quite disappointing, and I immediately raised my concern with their customer service team. Although the initial interaction was frustrating, I was pleasantly surprised by the prompt response from Mr. Brookes himself after reaching out via email. He not only acknowledged the lapse in service but also took immediate steps to rectify the situation. His assistant, Kirsty, went above and beyond by personally ensuring that the correct size was located and sent out for guaranteed next day delivery. I must say, the level of dedication and effort put in to correct the mistake truly impressed me. While the initial experience was not ideal, the genuine commitment to making things right has left a lasting positive impression. It's a true testament to their commitment to customer satisfaction. I commend ebrookes.co.uk for their dedication and willingness to go the extra mile to ensure customer happiness. This experience has not only restored my faith in their service but has also made me a loyal customer. Thank you, Mr. Brookes and Kirsty, for turning what started as a disappointment into a remarkable display of exceptional service.
L Lee Searle
4088 days ago

From Frustration to Gratitude: How ebrookes.co.uk Turned It Around

After an initial disappointing experience with ebrookes.co.uk, I can't help but express my gratitude for the exceptional efforts they made to correct it. My journey with them began when I urgently needed to purchase a pair of Trespass Dodo Boots in size 45. I had already tried size 44 and found it too small, so it was crucial to get the right size. However, my first attempt to place the order over the phone hit a roadblock as the customer service representative redirected me to their website, which indicated the availability of the size I needed for next-day delivery. Unfortunately, I was informed that placing the order over the phone was not possible after 1pm. Determined to resolve the issue, I requested to speak with a supervisor, but the promised callback was significantly delayed. When the boots finally arrived, they were, regrettably, the incorrect size. Frustrated, I reached out to express my disappointment, and that's when the tides began to turn. In a pivotal moment, I connected with Mr. Brookes himself and his assistant, Kirsty, who swiftly acknowledged the lapse in service and took immediate action. Despite the initial setbacks, they went above and beyond to locate the correct size and ensured its guaranteed next-day delivery. The transition from a disheartening start to a satisfying resolution truly exemplifies their commitment to customer satisfaction. I applaud ebrookes.co.uk for their dedication to making things right and leaving me feeling valued as a customer. This experience has undoubtedly transformed my perception, and I now wholeheartedly recommend ebrookes.co.uk to anyone in need of reliable service and genuine care.
R Roger Gordon
4386 days ago

Great Service with next day delivery

I couldn't be happier with the exceptional service I received from ebrookes.co.uk. After placing my order online, I was pleasantly surprised to receive my Craghoppers trousers the very next day. The efficient next-day delivery truly exceeded my expectations, and the quality of the product left me thoroughly impressed. I highly recommend ebrookes.co.uk to anyone seeking top-notch service and swift delivery. Thank you for your outstanding service!
R Roger Gordon
4386 days ago

Exceptional Service That Exceeds Expectations

My experience with ebrookes.co.uk has been nothing short of exceptional. I recently placed an order for a pair of Craghoppers trousers online, and to my delight, they arrived the very next day. The speed of their delivery service truly impressed me and exceeded my expectations. Not only was the delivery prompt, but the quality of the product also met my standards. The Craghoppers trousers were exactly as described on the website, if not better. The attention to detail and care in packaging the item was evident, showcasing the company's commitment to customer satisfaction. I cannot recommend ebrookes.co.uk enough for their seamless ordering process, swift delivery, and high-quality products. It is rare to come across a company that delivers on all fronts, but ebrookes.co.uk has managed to do just that. I will definitely be a returning customer, thanks to their outstanding service.

Introduction:

Ebrookes.co.uk is a reputable online retailer that specializes in a wide range of clothing and accessories. With a strong presence in the market, this website caters to customers looking for fashionable and affordable products. In this comprehensive review, we will explore the pros and cons of shopping at ebrookes.co.uk, focusing on user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros: 1. Vast Selection: Ebrookes.co.uk offers an extensive range of clothing and accessories for men, women, and children, ensuring customers can find the perfect items. 2. Competitive Pricing: The website provides attractive prices on their product range, making it affordable for budget-conscious shoppers. 3. User-Friendly Interface: Ebrookes.co.uk has a user-friendly interface that allows customers to easily navigate and search for specific products. 4. Return Policy: The website has a flexible return policy, ensuring customer satisfaction in case of a change of mind or issues with the product. 5. Regular Promotions: Ebrookes.co.uk frequently offers promotions and discounts, allowing customers to enjoy additional savings on their purchases. Cons: 1. Limited Payment Options: The website only accepts a restricted number of payment options, which may inconvenience some customers who prefer alternative methods.

User Experience:

Ebrookes.co.uk provides a seamless and engaging user experience. The website's modern design and intuitive navigation ensure that customers can easily browse various categories and find their desired products. The search functionality is efficient, producing accurate and relevant results. Additionally, customers can customize their search by applying filters for size, color, price range, and more. The overall shopping process is smooth, facilitating a pleasant user experience.

Pricing and Value for Money:

Ebrookes.co.uk offers competitive pricing on its clothing and accessory range, making it an attractive option for budget-conscious shoppers. The website frequently introduces promotions and discounts, allowing customers to enjoy additional savings. While the prices are reasonable, the value for money is subjective and dependent on individual preferences and expectations.

Customer Service:

Ebrookes.co.uk takes pride in providing excellent customer service. Their dedicated support team promptly addresses inquiries and concerns through various channels, including email and phone. They strive to ensure customer satisfaction by providing helpful and informative assistance during the pre and post-purchase stages. Customers can rely on ebrookes.co.uk's customer service for a reliable and supportive shopping experience.

Product Quality and Selection:

Ebrookes.co.uk offers a wide selection of clothing and accessories that cater to diverse preferences. While the website showcases products from various brands, it ensures strict quality control measures to maintain customer satisfaction. The detailed product descriptions and high-resolution images help customers make informed purchasing decisions. However, product quality may vary among different brands and individual items, and it is essential for customers to refer to reviews and ratings to gauge the overall quality of specific products.

Website Usability:

Ebrookes.co.uk excels in website usability by providing a clean and intuitive interface. The website's layout is well-structured, ensuring easy navigation and simple access to categories and subcategories. The product pages are informative and visually appealing, providing customers with all the necessary details about the products. The responsive design of the website allows for seamless browsing on both desktop and mobile devices, enhancing the overall user experience.

Returns and Exchanges:

Ebrookes.co.uk has a flexible and customer-friendly returns and exchanges policy. In case customers are unsatisfied with their purchases or need a different size or color, they can easily initiate a return or exchange process. The website provides clear instructions on how to proceed, making the process hassle-free. Ebrookes.co.uk aims to ensure customer satisfaction by addressing any issues promptly.

Promotions and Discounts:

Ebrookes.co.uk regularly offers promotions and discounts, allowing customers to save money on their purchases. These promotions can range from seasonal sales to exclusive discounts on specific brands or product categories. Customers can take advantage of these promotions to enjoy significant savings while updating their wardrobe with the latest fashion trends.

Reputation:

Ebrookes.co.uk has established a solid reputation in the online retail industry for its reliable service and quality products. The website has garnered positive feedback from customers who appreciate the wide range of options, competitive prices, and excellent customer service. Ebrookes.co.uk's commitment to maintaining customer satisfaction has contributed to its positive reputation.

Payment Options:

Ebrookes.co.uk accepts a limited number of payment options, including major credit and debit cards. While this may be convenient for customers who prefer these options, it may pose limitations for those who prefer alternative payment methods such as PayPal or digital wallets.

Loyalty Programs:

Ebrookes.co.uk currently does not offer a loyalty program. However, customers can still benefit from the website's regular promotions and discounts, allowing them to save money on their purchases.

Customer Reviews:

Ebrookes.co.uk features customer reviews and ratings for its products, providing valuable insights for potential customers. These reviews enable shoppers to gauge the quality and satisfaction levels of specific items, helping them make informed decisions. The website encourages customers to leave reviews, contributing to a transparent and trustworthy shopping experience.

Community Involvement:

While Ebrookes.co.uk does not have a specific section dedicated to community involvement, the website actively engages with customers through various social media platforms. This enables customers to interact and share their experiences, creating a sense of community within the brand's online presence.

Shipping and Costs:

Ebrookes.co.uk offers both domestic and international shipping options. The website provides clear information on shipping costs and estimated delivery times during the checkout process. The shipping costs may vary depending on the destination and the weight of the package. Customers can choose from various shipping methods to suit their preferences and urgency. Ebrookes.co.uk strives to ensure timely and efficient delivery of orders. To conclude, ebrookes.co.uk is a reliable and user-friendly online retailer that offers a wide selection of clothing and accessories. With competitive pricing, convenient returns and exchanges, and excellent customer service, the website aims to provide customers with a satisfactory shopping experience. While the limited payment options and absence of a loyalty program may be minor setbacks, the overall quality of products and commitment to customer satisfaction make ebrookes.co.uk a trustworthy choice for online shopping.