Ecraftindia User Reviews

Introduction

eCraftIndia is an online marketplace that specializes in handicrafts, home decor, and gift items. It ranges from traditional to modern designs of accessories with a wide array of materials like brass, copper, iron, aluminum, and glass. The company aims to provide a one-stop-shop for globally accessible and affordable Indian handicrafts.

Pros and Cons

eCraftIndia offers a wide range of authentic and handcrafted products. Their website is user-friendly, and they offer free shipping on orders above $50. However, the site's design could use some improvement, and some products can be expensive.

User Experience

eCraftIndia's website is easy to navigate with easy-to-find categories and search options. Users can sort through the products by price, name, popularity, and recent arrivals. The site also provides detailed product information, including material, dimensions, and weight. However, the site's design could use an update.

Pricing and Value for Money

eCraftIndia's products are reasonably priced, considering that they are handmade and come in a wide range of materials. However, some products can be pricey, and some customers may not find the value for money in them.

Alternatives

Some alternatives to eCraftIndia include Craftsvilla, FabIndia, and India Circus, which also offer authentic Indian handicrafts with similar price ranges.

Customer Service

eCraftIndia's customer service is commendable. They respond to customer inquiries promptly and have a customer-friendly return and exchange policy.

Product Quality and Selection

eCraftIndia specializes in handcrafted products, and their quality is commendable. The site has a wide range of products, including home decor, handicrafts, and gift items. Products are available in a variety of traditional and modern designs and materials.

Website Usability

The site is user-friendly with simple navigation menus, easy-to-search products, and detailed product descriptions. However, the design could use some updates, and some information might be challenging to find.

Returns and Exchanges

eCraftIndia has an easy return and exchange policy for customers unsatisfied with their products. The company takes full responsibility for any damages or defects of the product.

Promotions and Discounts

eCraftIndia offers various discounts and promotions throughout the year, making their products affordable for their customers.

Reputation

eCraftIndia has a good reputation for its authentic and high-quality handcrafted products. Their customer service is commendable, and their shipping and delivery times are favourable.

Payment Options

eCraftIndia accepts most payment options, including credit and debit cards, COD and online wallets like Paytm, MobiKwik, and Freecharge.

Loyalty Programs

eCraftIndia does not have a formal loyalty program in place yet.

Customer Reviews

Customers have generally positive feedback about the site and its products. Most customers find their products of good quality.

Community Involvement

eCraftIndia does not have any formal community involvement, but they do have a social media presence.

Shipping and Costs

eCraftIndia provides free shipping on orders above $50, while orders below the said amount, have an additional shipping fee. They offer shipping worldwide at a reasonable cost. The company also provides tracking services for their customers.

Conclusion

Overall, eCraftIndia is a reliable and authentic online marketplace for Indian handicrafts. The site is user-friendly, and their product range is commendable. The company's customer service is excellent, and their policy for return and exchange is customer-friendly. While some products can be pricey, they provide good value for money considering the products' quality.