Users Voice for Ecreamery

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 18 Dec 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 1.8 5
Jan 2023 5 4.6 3.4 1 5 4.1
Feb 2023 5 5 5 5 3.4 5
Apr 2023 5 5 5 5 3.1 5
Line Chart for Rating of peer stores

Detailed Ecreamery Review by

Introduction is an online ice cream shop that offers premium, handcrafted ice cream delivered straight to your doorstep. Founded by Abby Jordan and Becky App, has been serving sweet-toothed customers all around the world since 2007.

Pros and Cons

The Pros of using are:
  • Wide range of unique and delicious ice cream flavors
  • Customer-friendly website with easy navigation
  • High-quality, handcrafted ice cream made with fresh ingredients
  • Quick and reliable nationwide delivery
While the Cons include:
  • Prices can be a bit high for some customers
  • Only offers ice cream and sorbets, no other dessert options

User Experience

The user experience at is very user-friendly. The website is well-organized, with easy navigation and clear descriptions and images of all flavors. Users can easily search for specific flavors or browse all available options. The ordering process is also seamless, with customers able to select their preferred packaging, add personalized flavor labels or messages, and choose their preferred delivery date. The checkout process is simple and efficient, with a variety of payment options available.

Pricing and Value for Money

The pricing of's ice cream is a little higher than the average market price. However, the handcrafted nature and the high-quality ingredients used justify the slightly higher price tag. The company does offer some promotions and discounts, so customers can avail them for some cost savings.


Some of the competitors of include:
  • Jeni's Splendid Ice Creams - with a focus on unique and creative flavors.
  • Ben & Jerry's - offering a wide range of affordable flavors with many customization options.

Customer Service has excellent customer service, with their team being highly responsive via email or phone. They also offer a live chat option on their website for any queries or support that customers may need. The company also offers a satisfaction guarantee, and in case of any issues, they try to resolve them as soon as possible.

Product Quality and Selection

The ice cream at is not just delicious, but also of high quality, made with fresh ingredients and free from any artificial preservatives. The company offers a wide selection of unique and tantalizing flavors, with something to please everyone's palate. From classics like chocolate and strawberry to unique flavors like salty caramel, whiskey and more.

Website Usability

The website usability of is highly convenient and user-friendly. The website is well-designed with clear pricing, flavor options, checkout, and delivery details. The website is optimized to load fast, and the ordering experience is efficient and accessible for both desktop and mobile users.

Returns and Exchanges does not accept any returns or exchanges since their products are perishable. However, in case of any issues with the product, customers can contact the company's customer service, and they will resolve the issue.

Promotions and Discounts offers promotions and discounts throughout the year. Customers can opt-in for the company's newsletter to be notified of these offers via email. They also offer discounts for larger orders or for specific events, such as Valentine's Day or Mother's Day.


The reputation of is excellent, with a 4.7-star rating on Trustpilot from several happy customers. The company is also a certified member of the Better Business Bureau (BBB) with an A+ rating.

Payment Options offers a variety of payment options, including major credit cards and PayPal, to make the checkout process as seamless and easy as possible.

Loyalty Programs does not offer any loyalty programs as such. Customers can create an account to track their orders and make the checkout process easier. They can also subscribe to the company's newsletter to receive exclusive discounts and offers.

Customer Reviews

Customers who have used have left overwhelming positive feedback about the quality of ice cream, customization options, packaging, and delivery experience. Customers appreciate the personalized labels and messages that allow them to make their sweet treats even more special.

Community Involvement is involved in a few philanthropic causes. They have associated with several charity organizations, with a portion of the proceeds from sales being donated to them.

Shipping and Costs offers nationwide shipping via FedEx, and delivery fees vary depending on the quantity ordered and the shipping address. The cost of shipping and handling is added to the subtotal amount while checking out. The company uses innovative shipping methods to ensure the ice cream stays frozen and fresh during transit. They also offer free ground shipping on orders above a certain value. In conclusion, offers a unique and delicious selection of handcrafted ice cream flavors that are made with only fresh ingredients. The company's website is convenient and user-friendly, and the delivery is nationwide with quick and reliable shipping. Overall, is definitely worth considering for those who want to indulge in some premium-quality ice cream without leaving their home.