Edelrad Reviews

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14 Reviews

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In the Bicycle Store category

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E Erik Guertler
467 days ago

Super fast/efficient

I can't express how thrilled I am with the exceptional service I received from Edelrad.de. The efficiency and speed of their delivery truly exceeded my expectations. Despite being based in the UK and paying via bank transfer to Germany, my order was swiftly processed and dispatched within just a few hours of my online purchase. I was amazed to find my order arriving in the UK without any hiccups. This seamless experience speaks volumes about Edelrad.de's commitment to customer satisfaction. It's rare to come across such prompt and reliable service, and I'm incredibly grateful for the peace of mind that came with this hassle-free transaction. I wholeheartedly recommend Edelrad.de to anyone seeking a stress-free online shopping experience. Thank you, Edelrad.de, for setting the bar high and prioritizing customer convenience. You've certainly won my loyalty, and I eagerly anticipate future purchases with your esteemed company.
E Erik Guertler
467 days ago

Exceptional Speed and Efficiency that Surpassed My Expectations!

I am thrilled to share my experience with edelrad.de, where speed and efficiency are taken to a whole new level! Placing an order online from the UK to Germany and opting for bank transfer payment usually involves a waiting game, but not with Edelrad. Within just a few hours of confirming my purchase, my order was already en route to me. The seamless process and lightning-speed delivery truly blew me away. Despite the geographical distance, my package arrived in the UK promptly and without any hiccups. Edelrad.de has set a new standard for efficiency and exceeded all my expectations. I couldn't be more impressed with their exceptional service and dedication to customer satisfaction. If you're looking for a reliable and efficient online shopping experience, look no further than Edelrad.de. Their commitment to quick delivery and top-notch service makes them a standout choice in the world of e-commerce. Thank you, Edelrad.de, for making my shopping experience truly exceptional!
900 days ago

Excellent experience with Edelrad

❤️ A Heartfelt Testimonial for Edelrad ❤️ I just had to share my exceptional experience with Edelrad. After browsing their website, I found a stunning road frame that I just had to have. From the moment I reached out for more information, Stefan was incredibly helpful, providing prompt and thorough responses that helped me make an informed decision. Despite living in France, I was amazed at how quickly and securely my frame arrived. The packaging reflected the care and attention to detail that Edelrad clearly puts into their products and service. The result? A high-quality frame at an unbeatable price. I can't thank Edelrad enough for their outstanding professionalism and reliability. I wholeheartedly recommend them for anyone in search of top-notch cycling gear. And a special shoutout to Stefan for going above and beyond with his invaluable assistance and advice. If you're looking for a seamless and enjoyable purchasing experience, look no further than Edelrad. They've certainly earned a loyal customer in me. Thank you, Edelrad team, for surpassing all expectations! 🚴‍♂️
900 days ago

An Unforgettable Journey with Edelrad Bikes

As an avid cycling enthusiast, my experience with Edelrad.de has been nothing short of exceptional. When I purchased a road frame from their website, I was immediately impressed by the quality of service provided. The team at Edelrad is truly committed to ensuring customer satisfaction, with a level of professionalism that is unmatched. Stefan, in particular, went above and beyond to answer all my inquiries promptly and thoroughly. His wealth of knowledge and willingness to assist made the purchasing process a breeze. Despite living in France, I was pleasantly surprised by the swift and secure delivery of my frame. It arrived meticulously packaged, showcasing their dedication to product integrity. Not only did I receive my new frame promptly, but it also exceeded my expectations in terms of quality and affordability. The correct price point combined with superior craftsmanship made my experience with Edelrad truly unforgettable. I am immensely grateful for their reliability and commitment to excellence. I wholeheartedly recommend Edelrad to all cycling enthusiasts seeking top-notch products and stellar customer service. My heartfelt thanks go out to the entire Edelrad team, with a special mention to Stefan for his invaluable assistance and guidance throughout this journey.
V velociped
1917 days ago

No problem with a frame order

As a devoted cyclist, I am always on the lookout for reliable and efficient suppliers for my hobby. I recently ordered a frame from edelrad.de and I must say, the experience was nothing short of exemplary. From the moment I placed my order, to the swift delivery of the product, every step was seamless. What stood out for me was the rapid delivery and impeccable communication throughout the process. The team at edelrad.de kept me informed at every stage, ensuring that there were no surprises along the way. The frame arrived in perfect condition, a true testament to their attention to detail. I can confidently say that edelrad.de has earned my trust and loyalty. Their commitment to exceptional customer service and product quality is truly commendable. I wholeheartedly recommend them to fellow cycling enthusiasts without hesitation. Thank you, edelrad.de, for making my frame order experience hassle-free and enjoyable. I look forward to many more transactions with your outstanding team.
V velociped
1917 days ago

A Seamless Experience with Edelrad: A Customer’s Journey

Embarking on my journey with edelrad.de, I was met with seamless efficiency and unparalleled service. Placing an order for a frame, I anticipated the usual complications that often accompany online purchases. However, to my delight, the process was flawless. From the moment I submitted my order, the delivery was not only rapid but also devoid of any issues. The package arrived promptly, exceeding my expectations in terms of speed and condition. The precision and care with which my frame was handled and delivered truly showcased the dedication of the team at Edelrad. What truly set my experience apart was the impeccable communication. Each step of the way, I was kept informed with updates that were both fast and precise. Any queries I had were met with prompt responses, reflecting a customer-centric approach that is a rare find in today's digital landscape. In conclusion, my experience with Edelrad was nothing short of exceptional. Their attention to detail, swift delivery, and outstanding communication truly set them apart in the realm of online shopping. I wholeheartedly recommend Edelrad to anyone seeking a stress-free and reliable shopping experience.
S Sean Forsberg
2924 days ago

Excellent service and great prices

As an avid cyclist living in Sweden, I can't help but express my sincere appreciation for the exceptional service I received from Edelrad.de. From their extensive selection to their unbeatable prices, my experience with this bike shop was nothing short of amazing. It all started when I decided to purchase a bike online, and the team at Edelrad.de made the entire process a breeze. Despite the distance, the bike arrived in Sweden promptly and in impeccable condition. The packaging was so secure, it was evident that great care had been taken to ensure its safe arrival. Throughout my purchase, Stefan's assistance was invaluable. He patiently and promptly addressed all my inquiries, demonstrating an impressive level of customer care. The competitive pricing further solidified my decision to choose Edelrad.de, and I'm thrilled with the quality of my new bike. If there's one thing I would love to see in the future, it's the addition of Visa/Mastercard as a payment option, making the overall purchasing experience even more convenient. In conclusion, I wholeheartedly recommend Edelrad.de to anyone in the market for a new bike. I'll certainly be returning for my future cycling needs and look forward to exploring their offerings once again. Thank you, Edelrad.de, for exceeding my expectations and providing an exceptional shopping experience!
S Sean Forsberg
2924 days ago

Unforgettable Cycling Experience at Edelrad.de

Embarking on a virtual journey with Edelrad.de was a decision I'll always cherish. Their impeccable service and unbeatable prices made my bike purchase an absolute delight. Despite being in Sweden, the bike reached me swiftly and securely, all thanks to their efficient shipping process. The assistance provided by Stefan was exemplary – his prompt and patient responses to my queries truly stood out. Opening the well-packaged box revealed a pristine bike that exceeded my expectations. Noteworthy was the competitive pricing offered by Edelrad.de, setting them apart from other bike shops. Their affordability combined with top-tier quality made the investment all the more rewarding. As a happy customer, I eagerly look forward to returning to Edelrad.de for my future biking needs. While my experience was near perfect, introducing Visa/Mastercard payment options could enhance customer convenience further. Nevertheless, this minor suggestion pales in comparison to the overall excellence of my interaction with Edelrad.de. To all cycling enthusiasts seeking a seamless and rewarding purchase experience, I wholeheartedly recommend Edelrad.de as the go-to destination for your biking endeavors.
K Ken Flewitt
3321 days ago


As an avid cyclist, I can confidently say that my experience with edelrad.de has been nothing short of exceptional. After purchasing a BMC TMR01 from their website, I was pleasantly surprised by the outstanding service I received. Not only did I find the best price in all of Europe, but Stephan's expertise and genuine interest in ensuring I made the right choice made the entire process seamless. Despite initial reservations about transferring a significant amount of money, Stephan's constant updates and the ability to track my order quickly eased any concerns. Within just four days, my new bike arrived, exceeding my expectations in every way. If I were to suggest an improvement, it would be the option to make payments via credit card, especially for larger purchases. However, this minor detail does not overshadow the overall excellence of my experience. I cannot underscore enough how edelrad.de outshone several UK outlets I have dealt with in the past. Stephan and the entire team at Edelrad have truly set a benchmark for customer service and reliability. I wholeheartedly recommend them to any cycling enthusiast. Thank you, Edelrad, for an unforgettable purchasing experience.
K Ken Flewitt
3321 days ago

Exceptional Service and Unbeatable Prices

Wow! Where do I even begin? My experience with edelrad.de has been nothing short of outstanding. After purchasing a stunning BMC TMR01 from their website, I was blown away by the exceptional service I received. Not only did I manage to find the best price in all of Europe, but Stephan's knowledgeable assistance, valuable advice, and friendly conversations made the entire process a delight. Despite reading positive reviews, I was initially hesitant about sending a wire transfer for such a significant amount. However, Stephan's constant updates and the ability to track my order provided me with peace of mind. To top it off, my bike arrived just 4 days after making the payment, leaving me thoroughly impressed. If I had to suggest an improvement, it would be to offer credit card payments, especially for high-value purchases like bikes. Nevertheless, my overall experience with edelrad.de surpassed my expectations and left many UK outlets in the dust. Kudos to Stephan and the entire Edelrad team for a job well done!
P Paulo Casalta
3432 days ago

Very kind, very attentive to details, very good communication, fantastic price for a fantastic product!

As a devoted cyclist, I've had my fair share of experiences with different bike shops, but none have come close to the exceptional service I received from edelrad.de. From the moment I reached out to inquire about their products, I was met with unparalleled kindness and attention to detail. What truly set edelrad.de apart was their outstanding communication. They took the time to understand my specific needs and offered invaluable guidance to ensure I found the perfect product. Their genuine care and expertise were evident in every interaction, making the entire process both seamless and enjoyable. And the best part? The quality of their products far surpassed the price. I can confidently say that I received a fantastic product at an equally fantastic price. It's not often that you find such a perfect blend of affordability and excellence. What's more, the efficiency of their service is truly commendable. Despite my high expectations, my order arrived in less than a week, leaving me absolutely delighted. I wholeheartedly recommend edelrad.de without any hesitation. They have not only earned my trust and loyalty but have also set a new standard for what a remarkable customer experience should be. Thank you, edelrad.de, for exceeding all expectations and for being the epitome of excellence in the cycling industry.
P Paulo Casalta
3432 days ago

An Unparalleled Experience: Exceptional Service, Fast Delivery, and Unbeatable Value!

My heartfelt commendation goes out to edelrad.de for their exceptional service. Their kindness, attention to details, and clear communication truly set them apart. From start to finish, the experience was seamless and delightful. What's more, the product I received was of superior quality, and the price was unbelievably competitive. I wholeheartedly recommend them without hesitation. In less than a week, I had my hands on the fantastic product – an absolute testament to their efficiency and commitment to customer satisfaction. Fabulous indeed!
C Christian Godtfredsen
4196 days ago

Exemplary Service and Unbeatable Prices at Edelrad.de!

I cannot contain my excitement after experiencing the exceptional service and unbeatable prices at Edelrad.de. My friend and I recently purchased two bikes from this website and were blown away by the level of service we received. Our main point of contact, Stephan, was incredibly knowledgeable, responsive, and offered us an incredible deal on the bikes. What's more, when we went to pick up the bikes in person, we were met with the same outstanding service at the shop. It's safe to say that any future bike-related purchases, including parts and accessories, will definitely be from Edelrad.de. I wholeheartedly recommend Edelrad.de to anyone in search of a seamless and delightful shopping experience. Thank you, Edelrad.de, for exceeding all our expectations!
C Christian Godtfredsen
4196 days ago

Unforgettable Experience at Edelrad.de!

I cannot emphasize enough how exceptional my experience at Edelrad.de was. Recently, a close friend and I decided to invest in two bikes, and choosing Edelrad.de was hands down the best decision we made. From the moment we initiated contact, Stephan's professionalism and expertise shone through. His prompt responses to our inquiries, coupled with his in-depth knowledge and willingness to offer us a competitive deal, truly set Edelrad.de apart. Upon visiting their shop to collect our bikes, we were greeted with nothing short of outstanding service. The team at Edelrad.de went above and beyond to ensure that we were equipped with everything we needed, making the entire process seamless and enjoyable. Looking ahead, whenever we require bike parts or accessories, there is no doubt in my mind that Edelrad.de will be our go-to store. The trust and satisfaction we experienced during this purchase have solidified our loyalty to this exceptional establishment. To all fellow bike enthusiasts out there, if you're in search of a reliable and customer-centric bike shop, Edelrad.de is the place to be. Don't hesitate to embark on your cycling journey with them – you won't be disappointed!


Edelrad.de is a renowned online retailer specializing in high-quality bicycles and cycling accessories. With a wide selection of products and a commitment to customer satisfaction, Edelrad.de has established itself as a reliable source for cycling enthusiasts across Germany. In this comprehensive review, we will delve into various aspects of the website, including user experience, pricing, product quality, customer service, and more.

Pros and Cons

Pros: - Vast selection of bicycles and cycling accessories - Competitive pricing - User-friendly website interface - Responsive customer service team - Reliable shipping and delivery services - Accepts multiple secure payment options Cons: - Limited options for customization - Lack of detailed product descriptions in some cases - Fewer promotions and discounts compared to competitors

User Experience

Edelrad.de offers a seamless user experience, providing an intuitive website interface. The search functionality allows customers to quickly find their desired products, while the well-categorized menu navigation ensures easy browsing. The website's responsiveness and loading speed contribute to a positive user experience, allowing customers to swiftly make their purchases without any inconvenience.

Pricing and Value for Money

Edelrad.de offers competitive pricing, providing customers with good value for their money. While the prices may not always be the lowest in the market, they are fair considering the high quality of the products they offer. With the added benefit of excellent customer service and reliable shipping, Edelrad.de ensures that customers receive the best possible value for their investment.

Customer Service

Edelrad.de prides itself on providing exceptional customer service. Their responsive and knowledgeable support team efficiently resolves any issues and inquiries. Customers can easily reach the customer service team through various communication channels, including phone, email, and live chat. With a dedication to customer satisfaction, Edelrad.de ensures a positive post-purchase experience.

Product Quality and Selection

Edelrad.de offers a wide range of bicycles and cycling accessories from renowned brands, guaranteeing top-notch quality. Each product undergoes strict quality control measures, ensuring that customers receive durable and reliable items. While the selection primarily focuses on pre-built bikes and common accessories, the available options cater to various riding styles and preferences.

Website Usability

The website's usability contributes significantly to the overall customer experience. Edelrad.de features an intuitive and well-organized layout, making it easy for customers to navigate and find their desired products. The search functionality and filtering options allow users to swiftly narrow down their choices. Furthermore, the website's mobile responsiveness ensures a seamless shopping experience on all devices.

Returns and Exchanges

Edelrad.de follows a transparent and hassle-free returns and exchanges policy. Customers can return products within a specified time frame, provided they meet the required conditions. The returns process is straightforward, allowing customers to initiate a return request online. Edelrad.de promptly processes returns and exchanges, ensuring customer satisfaction in such instances.

Promotions and Discounts

While Edelrad.de may not offer promotions and discounts as frequently as some competitors, they occasionally provide attractive deals on select products. Customers can keep an eye out for seasonal sales or special offers on the website. Although the frequency of promotions may be limited, the competitive pricing of products still makes Edelrad.de a worthwhile choice.


Edelrad.de has established a reputable presence in the cycling community. With a focus on quality products, superior customer service, and reliable shipping, the company has garnered positive reviews and built trust among its customers. Their commitment to delivering an exceptional customer experience has helped solidify their reputation as a trustworthy online retailer.

Payment Options

Edelrad.de offers multiple secure payment options, providing customers with flexibility and convenience. Accepted payment methods include major credit and debit cards, direct bank transfers, and popular online payment gateways. The website ensures the security of customer payment information through encrypted transactions, further enhancing trust and confidence in the payment process.

Loyalty Programs

Currently, Edelrad.de does not offer a dedicated loyalty program. However, they occasionally reward loyal customers with exclusive discounts or promotional offers. While a loyalty program would be a valuable addition, the absence of one does not diminish the overall positive customer experience provided by Edelrad.de.

Customer Reviews

Customer reviews of Edelrad.de are generally positive, highlighting the company's commitment to quality products and customer service. Customers appreciate the extensive product range, competitive pricing, and the ease of navigating the website. The few negative reviews mainly revolve around minor issues with product descriptions or delayed delivery, which the company typically addresses promptly, emphasizing their dedication to customer satisfaction.

Community Involvement

Edelrad.de actively engages with the cycling community through various initiatives and partnerships. They sponsor local cycling events and teams, promoting a sense of community and encouraging active participation in the sport. By fostering relationships with cyclists and supporting community initiatives, Edelrad.de demonstrates a genuine commitment to the cycling community.

Shipping and Costs

Edelrad.de ensures reliable and timely shipping. They collaborate with reputable shipping partners to deliver products efficiently to customers. The website provides estimated delivery times during the checkout process, allowing customers to make informed decisions. The shipping costs are reasonable and depend on the weight and size of the products ordered. Edelrad.de also offers free shipping for orders exceeding a certain value, further enhancing the value for money. In conclusion, Edelrad.de is a reliable and customer-focused online retailer that offers a vast selection of bicycles and cycling accessories. With competitive pricing, exceptional customer service, and a commitment to quality, they have established themselves as a trusted source for cycling enthusiasts. While some areas for improvement exist, such as customization options and increased promotions, Edelrad.de's overall performance and reputation make it a top choice for cyclists in Germany.