Edgcumbes Reviews

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40 Reviews

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In the Food, Beverages & Tobacco category

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S Sergio
101 days ago

A Fresh Start with Edgcumbes: A Honest Reflection

My experience with edgcumbes.co.uk left me feeling a mix of emotions that I feel compelled to share. After eagerly placing my order on Beanz.com to try one of their tantalizing coffees, along with a few other items, I found myself in a waiting game that tested my patience. While all the coffees from different brands were promptly sent out and reached me by the 27th, my beloved Sussex Barn coffee seemed to have missed the memo. After reaching out to their customer service on the 28th, I was reassured that my order would finally be on its way. To my relief, it was. However, just as I was getting ready to indulge in the aromatic brew by the end of the week, fate had another plan. The order was inexplicably stalled, not making its way to the carrier and leaving me in limbo, possibly until the new year. As understanding as I try to be of varying operational procedures and the holiday rush, the continued delay and lack of communication left me feeling frustrated. The idea that an already overdue order would face even more obstacles due to a simple handoff hiccup was disheartening. While I acknowledge the complexities of the situation, the uncertainty and prolonged effort to receive my order have cast a shadow over my initial excitement. This experience has made me question if I will ever hold the prized package in my hands or if I will need to intervene and explore other options. Regrettably, this unforeseen journey has led me to conclude that this initial encounter will likely mark both the first and the last time I engage with this particular roster. I had hoped for a smooth and enjoyable experience, but I now find myself hesitating to embark on another transaction. Perhaps there are lessons to be learned on both sides, and I sincerely hope that future customers encounter a more seamless process. As for me, I'll be searching for a new path to satisfy my coffee cravings, with this chapter serving as a bittersweet reminder of the importance of timely and reliable service.
J Jon Mason
244 days ago

Disappointed, Premium Priced Coffee in Plastic Cups!

I have been a loyal customer of Edgcumbes for many years now, and I have always enjoyed their premium coffee and products. Recently, I visited their cafe in Ford and was disappointed when I received my coffee in a plastic cup instead of the usual porcelain cup. I voiced my concern, hoping to provide valuable feedback and was met with a positive response from Edgcumbes. I am pleased to share that they have acknowledged my feedback and assured me that customers can indeed request porcelain cups for their coffee in the future. This level of customer care and willingness to listen truly sets Edgcumbes apart. I appreciate their prompt and respectful response, and it reaffirms my loyalty to their brand. I am looking forward to continuing to enjoy their exceptional coffee served in the quality porcelain cups that I have come to appreciate. Thank you, Edgcumbes, for valuing customer feedback and for your commitment to providing a great experience for your patrons. I can't wait to visit again and savor my coffee just the way I like it. Cheers to great coffee and excellent customer service!
J Jon Mason
244 days ago

A Genuine Turnaround: From Disappointment to Customer Satisfaction

My Edgcumbes Review Experience I have been a loyal patron of Edgcumbes for countless years, consistently investing in their products. However, a recent visit to their Ford cafe left me disheartened. Despite our loyalty, we were served our premium-priced coffee in plastic cups and were met with rudeness when we requested porcelain cups instead. Feeling let down, I decided to provide feedback on Edgcumbes' website, hoping to shed light on the disappointment of receiving a premium product in subpar packaging. To my surprise, Edgcumbes responded positively, assuring us that we could, in fact, request porcelain cups for our coffee in the future. This interaction not only rectified my initial disappointment but also showcased Edgcumbes' commitment to customer satisfaction. I am pleased that my feedback was valued and that Edgcumbes has taken steps to address this issue. I look forward to my next visit, confident that Edgcumbes is dedicated to providing a premium experience, not only in their products but in their service as well. Thank you, Edgcumbes, for acknowledging and resolving this concern.
N Natalie
433 days ago

Fantastic!

As a devoted coffee and tea enthusiast, I can wholeheartedly testify to the exceptional quality and service offered by edgcumbes.co.uk. Over the years, I have consistently turned to Edge for my beverage needs, and each experience has been nothing short of fantastic. The reliability of their service is truly unparalleled. With every order, I have unwavering confidence in their efficiency and timely delivery. It's a rare delight to find a company that consistently exceeds expectations in this regard. The quality of their teas and coffees is where Edge truly shines. Each sip is a testament to their dedication to sourcing only the finest ingredients. The depth of flavor and richness in aroma never fails to impress, setting a standard that I simply cannot find elsewhere. The passion and expertise that permeate through every interaction and product undoubtedly make Edge a cut above the rest. I cannot recommend edgcumbes.co.uk enough to anyone who appreciates the art of a perfect brew. In a world where exceptional service and top-tier quality are often elusive, Edge stands as a beacon of reliability and excellence. My journey as a customer has been defined by countless moments of satisfaction, and I am confident that anyone who seeks out their offerings will undoubtedly find the same. Thank you, Edge, for elevating my tea and coffee experience to extraordinary heights.
N Natalie
433 days ago

Transformative Experience!

Having discovered edgcumbes.co.uk, my morning ritual has been forever changed. Every order placed with Edge exudes excellence – from their impeccable service to the prompt delivery, they never disappoint. The teas and coffees they offer are not just products; they are experiences in a cup, elevating my day with every sip. After years of loyal patronage, I can confidently say that Edge has become my go-to for quality beverages. I wholeheartedly recommend their products to anyone seeking a transformative coffee and tea experience.
C Chris Edgcumbe
1310 days ago

Edgcumbes only buy green coffee beans…

In the world of coffee aficionados, finding that perfect cup of java can feel like an endless quest. But let me tell you, edgcumbes.co.uk has cracked the code to brewing pure magic in a cup. From the moment I took my first sip, I was transported to a realm of unparalleled flavor. What sets Edgcumbes apart is their commitment to sourcing only the finest green coffee beans, a mere 5% of the world's coffee production. It's no wonder that their specialty Roasters have mastered the art of creating such outstanding brews. The moment the aroma of their meticulously selected green coffee beans fills the air, you know you're in for a treat. Each sip is a symphony of rich, nuanced flavors that dance on your palate and leave you craving for more. The dedication to quality is palpable in every cup, making for an unforgettable experience with every brew. Edgcumbes isn't just a brand; it's a testament to the passion and expertise that goes into crafting the perfect cup of coffee. If you're searching for a genuinely exceptional coffee experience, look no further than edgcumbes.co.uk. It's where the art of coffee reaches unparalleled heights, and where every sip is nothing short of extraordinary.
C Chris Edgcumbe
1310 days ago

Unveiling the Artistry of Edgcumbes: A Spectacular Symphony in Every Sip!

Embark on a journey with Edgcumbes, where excellence meets passion in every cup. At edgcumbes.co.uk, the pursuit of perfection is defined by the meticulous selection of green coffee beans, with only the top 5% of all global coffee offerings making the cut. This commitment to sourcing only the finest beans showcases the true essence of specialty roasters, culminating in a sensory experience that transcends mere coffee drinking – it's a symphony for the taste buds. Each sip unravels layers of flavor and aroma, painting a vivid portrait of dedication and expertise. Edgcumbes doesn't just brew coffee; they craft an unforgettable masterpiece that leaves an indelible mark on your palate. Indulge in the excellence of Edgcumbes, and elevate your coffee experience to a whole new level of extraordinary.
S Sussex Stuff
1311 days ago

Fantastic coffee – Edgcumbes is a gem!

I can't help but gush about my experience at Edgcumbes. This place is an absolute gem, and I can't get enough of their fantastic coffee. When the weather heats up, their iced coffee is my go-to treat, and it never fails to impress. The selection of local cakes and food perfectly complements the coffee, and the vibe of the place is just fabulous. What truly sets Edgcumbes apart is the staff. They are not only friendly but also incredibly helpful, making each visit a delight. I feel incredibly fortunate to have this cozy spot right on my doorstep. It has become my haven for relaxation and indulgence. I highly recommend Edgcumbes to anyone looking for a top-notch coffee experience paired with warm and welcoming service. It's truly a place to treasure.
S Sussex Stuff
1311 days ago

Edgcumbes: A Hidden Gem for Coffee Lovers!

Nestled in the heart of edgcumbes.co.uk, this quaint coffee haven has stolen my heart. From their heavenly iced coffee that is the perfect refreshment on a scorching day to the delectable local cakes and food that never fail to impress, Edgcumbes offers a delightful culinary experience. What truly sets this place apart is its inviting ambiance and the warm hospitality of the staff. Their friendliness and attentiveness create a welcoming atmosphere, making every visit a memorable one. As a coffee enthusiast, I couldn't be happier to have such a gem conveniently located near me. If you're on the lookout for a cozy spot to enjoy quality coffee and treats, look no further than Edgcumbes. Trust me; it will quickly become your go-to place for a caffeine fix and a dose of relaxation. Thank you, Edgcumbes, for always delivering an exceptional experience!
J Jim Barker
1311 days ago

Unbeatable Quality and Timeless Flavor: My 20-Year Love Affair with Edgcumbes’ Rusper Loose Leaf Tea

I have been a loyal fan of Edgcumbes for over two decades, and I can confidently say that their Rusper loose leaf tea is unmatched in both quality and flavor. Every morning, the aroma of this exquisite tea never fails to coax a contented smile from me, infusing my day with an invigorating energy that simply can't be replicated. The Edge cafe holds a special place in my heart, serving as a vibrant rendezvous spot where I have forged lasting connections with dear friends over steaming cups of Edgcumbes' finest blends. Thank you, Edgcumbes, for consistently exceeding expectations and enriching my life with your exceptional tea. Here's to many more years of indulging in the unparalleled delight of your products! Jim & Cat Barker
J Jim Barker
1311 days ago

World beating free leaf tea!

My evaluation for edgcumbes.co.uk We now have been receiving Edgcumbes merchandise for over 20 years and have by no means been dissatisfied. Our specific favorite is the Rusper free leaf tea - assured to get you off the bed with a smile in your face and a spring in your step! We're additionally huge followers of the Edge cafe. A vigorous hub and an important place to satisfy up with previous mates! Sustain the nice work guys! Jim & Cat Barker
M Melissa hubbard
1311 days ago

Exceptional Quality and Service at Edgcumbes.co.uk

As a dedicated supporter of small, local businesses, I was thrilled to discover Edgcumbes.co.uk. The online ordering experience was not just convenient, but truly excellent. Navigating their website and selecting from their wide range of products was a breeze, and I found myself truly enjoying the process. What truly sets Edgcumbes apart is the exceptional quality of their coffee. As a connoisseur, I can confidently say that their offerings are unparalleled. The aroma, the flavor, and the overall experience of savoring their coffee is simply unmatched. It brings me great joy to support a business that not only values quality but also consistently delivers on it. Edgcumbes makes it effortless for individuals like me to stand behind their brand. The care and dedication they put into their craft shines through in every sip. I commend Edgcumbes for their outstanding work and urge them to continue setting the bar high. It's businesses like these that make supporting local establishments not only a pleasure but a privilege. I eagerly look forward to my next purchase and the delightful experience it will undoubtedly bring.
M Melissa hubbard
1311 days ago

Supporting Local Excellence: A Testimonial for Edgcumbes

Engaging with Edgcumbes.co.uk has been an excellent experience from start to finish. The seamless online ordering process made it convenient to support a small, local business like Edgcumbes. The wide array of choices and remarkable quality of their coffee made it a no-brainer to keep coming back for more. It's heartening to see such dedication to excellence, and I wholeheartedly applaud Edgcumbes for their outstanding work. Here's to supporting and savoring local gems like Edgcumbes - a true embodiment of quality and passion. Thank you for making my coffee moments truly special!
C Charlotte Pink
1312 days ago

Super quick and easy..

As a dedicated coffee lover, I cannot sing enough praises for edgcumbes.co.uk. From the moment I discovered their website, I was greeted with a wide array of freshly roasted coffee options that left me spoiled for choice. The ordering process was not only a breeze but also lightning-fast, ensuring that I could get my hands on their exquisite blends in no time. Once my package arrived, I was immediately struck by the tantalizing aroma that wafted from the carefully sealed bags of coffee. With each sip, I was transported to a world of rich and invigorating flavors that can only come from expertly roasted beans. It was clear that every aspect of the coffee-making process had been handled with the utmost care and dedication. What truly sets edgcumbes.co.uk apart is their unwavering commitment to quality and customer satisfaction. Their seamless ordering system and prompt delivery further solidified my confidence in their brand. I am now faced with the delightful dilemma of choosing my next blend, a task that I eagerly look forward to. For anyone in search of a convenient, reliable, and downright exceptional coffee experience, I wholeheartedly recommend edgcumbes.co.uk. They have undeniably won me over, and I am already counting down the days until my next order arrives. Thank you, edgcumbes.co.uk, for redefining what it means to savor a perfect cup of coffee.
C Charlotte Pink
1312 days ago

Transforming Mornings with Edgcumbes.co.uk: A Love Affair with Fresh Roasted Coffee

Crafting the perfect cup of coffee shouldn't be a chore; it should be an experience that elevates your mornings. Since discovering Edgcumbes.co.uk, my mornings have been nothing short of magical. The aroma of their freshly roasted coffee beans fills my kitchen, setting the tone for a day filled with warmth and productivity. Ordering from Edgcumbes was a breeze – a few clicks on their website and my package arrived promptly, like a gift from a coffee-loving fairy godmother. The only challenge now is deciding on which blend to indulge in next. Each cup takes me on a journey of flavor, a moment of pure bliss in a busy day. For anyone seeking to elevate their coffee game, I wholeheartedly recommend Edgcumbes.co.uk. Their commitment to quality and convenience has turned me from a casual coffee drinker into a true connoisseur. Join me in this love affair with freshly roasted coffee – you won't regret it.

Introduction

Edgcumbes is a renowned online retailer that specializes in premium coffee, tea, and chocolate products. With a rich heritage dating back to 1880, this family-run business prides itself on offering exceptional quality and an unmatched selection of artisanal beverages. Edgcumbes holds a strong presence in the market, being a trusted source for coffee and tea enthusiasts across the United Kingdom.

Pros and Cons

Pros:
  • Wide range of high-quality coffee, tea, and chocolate products
  • Long-standing reputation for excellence and expertise in the industry
  • Ethically sourced and sustainably produced ingredients
  • Option to join a loyalty program for added benefits
  • Reasonably priced offerings
Cons:
  • Limited selection of non-coffee/non-tea-related products
  • Website layout can be overwhelming for first-time users

User Experience

Edgcumbes' website offers a user-friendly experience, with a visually appealing design that showcases their extensive product range. The site is easy to navigate, allowing users to browse through different categories or search for specific items effortlessly. However, the abundance of information and options may seem overwhelming to some, especially those unfamiliar with the brand.

Pricing and Value for Money

Edgcumbes is known for providing premium quality products at competitive prices. While their offerings may not be the most inexpensive in the market, the superior quality and ethical sourcing justify the cost. With the value for money, customers can enjoy a flavorful and sustainable experience, making Edgcumbes a reliable choice for those seeking top-notch beverages.

Customer Service

The customer service provided by Edgcumbes is exceptional. Their knowledgeable and friendly team promptly assists customers with their queries, offering guidance and recommendations. Whether it's providing information about products or resolving any concerns, the customer service representatives are dedicated to ensuring a pleasant shopping experience.

Product Quality and Selection

Edgcumbes prioritizes product quality, utilizing their expertise and passion for crafting the finest beverages. The company sources ethically and sustainably, delivering superior coffee, tea, and chocolate products. Their selection boasts a plethora of choices, offering diverse flavor profiles and blends to cater to every taste preference.

Website Usability

The Edgcumbes website is well-organized, allowing users to effortlessly navigate through various categories. The search functionality and filters enable customers to find specific products quickly. However, the website's appearance may be a bit overwhelming due to the abundance of information presented.

Returns and Exchanges

Edgcumbes has a transparent returns and exchanges policy. If customers encounter any issues with their purchases, the company offers hassle-free returns or exchanges, provided the items are in their original condition and packaging.

Promotions and Discounts

Edgcumbes frequently runs promotions and offers discounts on their products, providing customers with fantastic opportunities to try new blends or stock up on their favorites. These promotions are often featured on the website's homepage or can be found through their newsletter and social media platforms.

Reputation

With over a century of experience, Edgcumbes has established a strong reputation as a trusted supplier of quality coffee, tea, and chocolate. Their dedication to sustainable practices, ethical sourcing, and exceptional flavors has garnered them a loyal customer base, reinforcing their reputation in the industry.

Payment Options

Edgcumbes offers various secure payment options to cater to every customer's preference. These options include major credit and debit cards, as well as digital payment platforms such as PayPal.

Loyalty Programs

Edgcumbes provides customers an opportunity to join their loyalty program. Upon joining, loyal customers can enjoy exclusive benefits, including special discounts, early access to new products, and personalized recommendations based on their preferences.

Customer Reviews

Customer reviews play an integral role in showcasing the quality and reliability of Edgcumbes' products and services. The positive feedback left by satisfied customers demonstrates the brand's commitment to excellence and customer satisfaction.

Community Involvement

Edgcumbes is actively involved in supporting and giving back to the community. They participate in local events, collaborate with other businesses, and contribute to charitable initiatives. Their community involvement demonstrates their dedication to not only delivering exceptional products but also making a positive impact.

Shipping and Costs

Edgcumbes offers reliable shipping services to customers within the United Kingdom. The shipping costs are calculated based on the order's weight and destination, ensuring fair and transparent pricing. Customers can choose from various delivery options, including standard shipping and express delivery, to suit their preferences and urgency. In conclusion, Edgcumbes stands as a well-established and reputable retailer that excels in offering high-quality coffee, tea, and chocolate products. With their commitment to sustainability, ethical practices, and customer satisfaction, Edgcumbes has become a trusted source for beverage enthusiasts. While their website layout may be overwhelming for some, the user-friendly navigation and exceptional customer service compensate for it. With their rich heritage and a wide selection of exquisite products, Edgcumbes is undoubtedly a retailer worth exploring for any coffee or tea aficionado.