Edinburghoutdoorwear Reviews

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Absolute garbage

I cannot recommend edinburghoutdoorwear.com enough. From the moment I placed my order to the day it arrived, I was thoroughly impressed with their service. The team was incredibly responsive and helpful, ensuring that I received exactly what I had ordered. When one of the items in my order was missing, their customer service team went above and beyond to rectify the situation. They were prompt in their communication, and despite the initial hiccup, they took immediate action to resolve the issue. I was particularly appreciative of their professionalism and dedication to customer satisfaction. They not only acknowledged the mistake but also took full responsibility for it. This level of accountability and commitment to their customers is truly commendable. I am grateful for the exceptional service I received from edinburghoutdoorwear.com. It's clear that they prioritize their customers and go the extra mile to ensure a positive experience. I will definitely be returning for future outdoor gear needs and highly recommend them to anyone in search of reliable and attentive service. Thank you, edinburghoutdoorwear.com, for restoring my faith in online shopping!

Absolute rubbish

My overview for edinburghoutdoorwear.com To start with, I do not suggest them in any respect. Listed below are some bulletpoints:1. customer support dangerous communication: they take numerous time to reply, typically they may flat out ignore you, and I needed to ship a number of follow-up messages simply to get a response2. they will not ship you the right merchandise: self-explanatory. They despatched me the incorrect item3. dangerous customer support: they do not actually care, so long as you gave them your cash. I'll supply extra particulars on this under, however principally they will not allow you to in any respect.4. unprofessional: simply the way in which they conduct enterprise and customer support is unprofessional. They put in 0 effort to assist me, or to resolve the difficulty. Extraordinarily robust 'I've obtained mine, s*d off mate' vibes. Not how you retain prospects. I positioned an order with them, which contained 2 pants. I solely obtained 1. However bonus, they did not even ship me the fitting merchandise. Contacting them was a nightmare, as acknowledged above took a very long time to reply, typically a number of follow-ups crucial only for them to note me. Anyhow, they claimed they despatched each objects, they declare they've the proof however I have not seen it but. I did not accuse them of something, I haven't got a cause to doubt them(however to be honest, they have not given me a robust cause up to now to belief them both). They instructed I open a declare with Royal Mail, even going so far as suggesting 'they most likely helped themselves to 1 pair'. It isn't unimaginable. The difficulty is, their perspective. At first, I have been informed since X quantity of days handed since supply, there are slim probabilities Royal Mail will do something. Additionally it took me criticising their inaction for them to lastly ship me a hyperlink to Royal Mail's declare kind. They need to've completed that from the start. That is precisely what I imply by rubbish customer support, you virtually need to beg them. All is nicely, declare with Royal Mail filed. They get again to me and let me know that the expeditor has to file a declare and supply sure particulars. Effective, I ahead that electronic mail to Edinburgh Outside Put on customer support. Now for the insulting half: 9 days have handed since I forwarded the e-mail from Royal Mail to them, NO RESPONSE. I messaged them at the moment, as a result of I obtained used to the very fact they will not reply until you virtually beg them. I obtained a response, and I'll copy paste it right here:'Hello Being sincere with you I have not completed something as we have been away in Germany working . If we fill a declare in for the lacking trouser as our system exhibits 2 pairs left these premises and the right weight was issued. As soon as they see this it is going to be your phrase in opposition to there's and you will want to indicate proof that the bag was opened and a pair taken out and sealed up once more when it could be much less dangerous by somebody simply to take the complete package deal so there isn't any hint of it . I despatched the identical day one other pair of sika trs measurement 43 to a different buyer and the burden is half so we're within the clear at our finish'Are you kidding me? So not solely you refused to reply an electronic mail for 10 days about a difficulty that is necessary to considered one of your prospects, you've got the audacity to deliver up such a pathetic and unhappy excuse 'wuz in Germany mate'. Are you kidding me proper now? So what on this planet have been you doing in Germany, consuming sausage, or working at Mcdonald's as your second job? No web/electrical energy there? Nobody else working the customer support aspect of the e-store? We gonna shut down for 10 days so we are able to eat schnitzel in Bavaria! But in addition discover that now they backpedaled with this pathetic speculative excuse 'nicely we will not file a declare as a result of you'll have to show so and so and so blah blah blah'. All I can say that is b***s**t. First claims do not work like that, I used to be all the time requested to supply images of the package deal, nothing extra. Second off, it is not likely what you are promoting what occurs in the course of the investigation. There's an opportunity it will not go my method, however what you are saying is that I ought to simply shut up and eat the price of the lacking merchandise, and you do not care because you're good in your finish? Third, you instructed Royal Mail is likely to be at fault and that I ought to file a declare, why are you backpedaling now? You made it clear you will not challenge a refund/ship a substitute, so now what are you doing? Obstructing Royal Mail's investigation by refusing to file a declare, and ignoring my messages. Completely pathetic and disgusting habits.