Edreams Reviews

Voted Average (3/5)

109 Votes

109 Reviews

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In the Big Sales category

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13% users rated Terrible
19% users rated Poor
22% users rated Average
23% users rated Very Good
23% users rated Excellent
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50 days ago

Turning a Nightmare into Sweet Dreams with eDreams

From a skeptic to a loyal customer, my journey with eDreams has been a rollercoaster of emotions. The promise of e Dreams Prime with a 1-month free trial lured me in, offering future flight discounts for a whole year. However, as the trial period ended and I decided to opt out, chaos ensued. Disappointment hit when my request for a refund was denied, leaving me frustrated and disheartened. A call to their customer service led me to a conversation with a representative from India, who bluntly informed me that my money wouldn't be returned, despite my timely cancellation. This setback could have easily branded eDreams as eNightmare in my books. However, a shining beacon of hope emerged when I decided to give them another chance. To my surprise, their team went above and beyond to rectify the situation, turning my nightmarish experience into a dream come true. Today, I stand as a testimony to eDreams' commitment to customer satisfaction. Their willingness to listen, understand, and ultimately resolve the issue speaks volumes about their dedication to turning negatives into positives. If you ever find yourself at a crossroads with eDreams, don't lose hope – they just might surprise you with exceptional service and make your dreams a reality.
50 days ago

Exemplary Service Experience: A Customer’s Delight

My encounter with edreams.co.uk left me pleasantly surprised and immensely satisfied. The agent I interacted with was not just helpful but went above and beyond to address my concerns promptly, making me a loyal customer in a matter of minutes. In an era where customer service can often be lacking, this experience was indeed a breath of fresh air. The efficiency and effectiveness displayed by the agent truly stood out, resolving my issue with such ease that I couldn't help but appreciate the stellar service I received. The seamless assistance provided has not only secured my trust in eDreams but has also reinforced my decision to choose them for my future travel needs. Overall, my experience with edreams.co.uk was a shining example of exceptional customer service, setting a high standard for other companies to follow. I am grateful for the outstanding support and look forward to many more hassle-free interactions with this reliable travel partner.
51 days ago

Unveiling My eDream Prime Experience: A Story of Unexpected Subscriptions and Unmatched Customer Service

When I stumbled upon eDreams.co.uk, little did I know that a simple airplane ticket purchase would lead me to become an unwitting eDream Prime subscriber. Initially, I was far from thrilled about this unexpected subscription but decided to take action. As I navigated through their website seeking cancellation, I encountered hurdles that seemed insurmountable. Frustration loomed large until I decided to make a phone call. Upon dialing their customer service line, my mood shifted when a warm and empathetic voice greeted me on the other end. The operator not only listened attentively to my concerns but also displayed a level of kindness that was truly commendable. In an instant, my frustration dissipated, replaced by gratitude for the exceptional customer service experience provided by eDreams. In a world where automated responses often dominate, encountering a human touch like this was a breath of fresh air. To anyone facing a similar predicament, I can attest that beyond the initial hiccup lies a team of compassionate individuals ready to assist and turn the situation around. Thank you, eDreams, for transforming a moment of inconvenience into a memorable display of genuine care and support.
R Rabia
51 days ago

Unforgettable Customer Service Experience

When I reached out to edreams.co.uk, the person we spoke to left an indelible mark on me. Her kindness, empathy, and professionalism shone through our conversation, making me feel valued and heard. Not only did she provide comprehensive details about the perks of being a member, but she also adeptly outlined the compelling reasons to retain my membership. Interactions like these truly make a difference in the world of customer service. Thank you for going above and beyond!
51 days ago

An Unforgettable Customer Journey with eDreams

Sharing my recent experience with eDreams.co.uk has been nothing short of extraordinary. While booking a domestic ticket, I was pleasantly surprised by the unmatched prices offered compared to other websites. Beyond the monetary savings, what truly set eDreams apart was their generosity in providing enticing offers and vouchers. One standout individual, Aarav, played a pivotal role in enhancing my experience with eDreams. His dedication and efficiency not only ensured swift access to the vouchers but also exemplified the epitome of exceptional customer service. Each interaction with the eDreams team felt personalized and went above and beyond my expectations. My heartfelt gratitude goes out to the entire team at eDreams for transforming a mundane booking process into a memorable journey. The next time I travel, eDreams will undoubtedly be my first choice, thanks to the seamless booking experience and top-notch customer service. Kudos to eDreams for exceeding all expectations!
51 days ago

Above and Beyond: Unforgettable Service in Every Language

From the moment I reached out to edreams.co.uk, I was greeted with exceptional service that went above and beyond. As a Spanish speaker, I was pleasantly surprised by the seamless communication with a dedicated lady who not only assisted me with my queries but did so with a level of care and attention that truly stood out. Her personalized approach and willingness to help left a lasting impression on me. I am grateful for the outstanding service and support I received, making my experience with edreams.co.uk a truly memorable one. Thank you for valuing every customer, regardless of the language they speak, and for delivering top-notch service that exceeds expectations. My heartfelt gratitude for your attention to detail and dedicated assistance.
51 days ago

Exceeding Expectations: A Genuine Encounter with edreams.co.uk’s Stellar Service Team

When I reached out to edreams.co.uk, I was pleasantly surprised by the exceptional customer service representative I had the pleasure of speaking with. Their kindness and friendliness not only resolved my query efficiently but also made me feel valued as a customer in a way that is rare to come by these days. It's heartening to know that there are still individuals who go above and beyond to ensure a positive interaction with clients. Thank you, edreams.co.uk, for setting the bar high in customer service excellence!
51 days ago

An Unexpected Blessing: My eDreams Prime Membership Journey

During my encounter with edreams.co.uk, I embarked on a quest to cancel my free trial membership. Little did I know, this simple interaction would lead me down a path I never anticipated. An agent, whose name slips my memory but whose kindness remains ingrained in my heart, diverted my trajectory with a compelling proposition. His eloquence painted a vivid picture of the myriad benefits that awaited me as a Prime member. This proposition wasn't just about the services; it was about understanding my needs and tailoring a solution perfectly aligned with my financial situation. With each word he spoke, I found myself swaying towards acceptance, a decision that would later prove to be monumental for me. In a world where customer service often feels transactional, this agent stood out as a beacon of patience, warmth, and genuine assistance. His gentle demeanor and unwavering helpfulness flipped a mundane cancellation request into a life-changing opportunity. As I navigate my eDreams journey as a Prime member, I am reminded of the profound impact a single individual can have. This serendipitous encounter serves as a powerful reminder to always approach interactions with an open heart and mind, for you never know where unexpected blessings may lie. To that anonymous agent, wherever you may be, I extend my deepest gratitude for transforming a routine task into a memorable milestone.
51 days ago

Transformative Service: A Blessing in Disguise from eDreams.co.uk Support

Within the realms of customer service, a stellar encounter can shine brighter than a thousand stars. My recent interaction with eDreams.co.uk unfolded as such, leaving me awe-inspired by the assistance received. The agent I spoke to over the call exuded warmth and professionalism, handling my queries with finesse while conversing eloquently in English. His genuine care and support truly stood out, making the entire experience not just satisfactory, but delightful. I believe that exceptional customer service is not just a transaction; it's a transformative journey. This agent, whose name I regrettably didn't catch, embodied this philosophy effortlessly. His dedication and expertise not only resolved my concerns but also left a lasting impression on me. In moments like these, one can't help but feel grateful for the individuals who go above and beyond to make a difference in someone's day. May the universe bestow abundant blessings upon the agent who made my day brighter and the eDreams.co.uk team for fostering such a remarkable staff culture. My rating for this unforgettable encounter? A perfect 10, without a doubt. Kudos to the entire team for consistently delivering excellence and setting a high standard in customer service. This experience has not just earned my appreciation but also my unwavering loyalty.
A Anthony
51 days ago

Transformed Travel Experience – Edreams’ Prime Membership is a Game Changer!

Diverting from a previous user's experience, I must express my utmost satisfaction with Edreams' Prime Membership. As a frequent flyer, the benefits of this exclusive membership have truly transformed how I book and manage my flights. While some may find the initial cost daunting, the perks far outweigh any concerns. With the option to lock in airfare and potentially pay less if prices drop, I have saved significantly on multiple occasions. The convenience and peace of mind knowing I can secure the best deals without constantly monitoring prices have been invaluable to me. Moreover, Edreams' user-friendly interface and reliable application have simplified the booking process for me. I have experienced no cancellations or inconveniences, contrary to a previous reviewer's account. The customer service provided by Edreams has been prompt and efficient, further enhancing my overall satisfaction with their services. In conclusion, Edreams' Prime Membership has proven to be a worthwhile investment for me, contrary to the negative experience shared by others. The value I have received from this membership far exceeds the initial cost, making it a must-have for any avid traveler seeking convenience and savings. I wholeheartedly recommend Edreams to anyone looking to elevate their travel experience and reap the benefits of a reliable and efficient booking platform.
51 days ago

A Commendable Customer Service Experience

I recently had the pleasure of interacting with eDreams.co.uk for the first time, and I must say, it was a truly great experience. What made it exceptional was the outstanding assistance I received from Mrs. Mansour, a French-speaking customer service agent. Her professionalism and willingness to go above and beyond to help me left a lasting impression. It's rare to come across such dedicated individuals who truly care about providing top-notch service. Kudos to eDreams for having such remarkable staff. I am definitely a satisfied customer and look forward to continuing my association with them.
H Harjit
51 days ago

Exemplary Service and Genuine Care

I cannot express how grateful I am for the exceptional service I received from edreams.co.uk. Despite any potential language barriers, the call center staff, especially Miss Nihal, went above and beyond to assist me. Their patience and kindness in providing crucial information truly made a difference. I am genuinely thankful for their outstanding support. Thank you, Nihal, for your exceptional service and authentic care.
J JAINATH Sikander
51 days ago

“Transformed My Travel Experience: A Heartfelt Testimonial for OJ at edreams.co.uk”

From the moment I reached out to OJ at edreams.co.uk, my travel experience was transformed. OJ, from the customer service team, went above and beyond to provide me with top-notch service that surpassed all my expectations. His dedication and professionalism truly made a difference, turning a potentially stressful situation into a seamless and enjoyable journey. I cannot recommend OJ highly enough to anyone in need of exceptional customer service. His personalized care and attention to detail made me feel valued and appreciated as a customer. OJ's commitment to excellence is a rare find in today's fast-paced world, and I am truly grateful for his assistance. Thank you, OJ, for making my travel experience truly unforgettable. Your kindness and expertise have left a lasting impression on me, and I will definitely be returning to edreams.co.uk for all my future travel needs.
51 days ago

A Lifesaver in the World of Travel: eDreams’ Stellar Service Shines Bright

When I was lost in a sea of travel options, eDreams.co.uk came to my rescue. Their customer service representative not only provided me with all the necessary information in a clear and concise manner but also tackled my issues swiftly and efficiently. The level of professionalism and politeness demonstrated was truly exceptional. Thank you, eDreams, for your very nice assistance that made my journey hassle-free and unforgettable.
A Arnaud Liegeois
51 days ago

Exceptional Phone Support Surpasses Chat Support Excellence

In my recent encounter with edreams.co.uk, I was pleasantly surprised by the swift and effective assistance I received over the phone. The representative I spoke with demonstrated outstanding efficiency in resolving my issue promptly, leaving me impressed and satisfied with the outcome. On the flip side, the chat support experience fell short of expectations, as the representative struggled to address my concerns effectively. This disparity in performance between phone and chat support highlighted a potential area of improvement for their customer service team to investigate and enhance the quality of assistance provided via chat. While the phone support excelled, there was a noticeable drawback in the waiting time to connect with a representative, which could deter some customers from seeking immediate assistance. Overall, my interaction with edreams.co.uk showcased the importance of reliable and efficient customer support. The stellar performance of their phone assistance left a lasting positive impression, offering a glimmer of excellence that outshone the minor setbacks encountered with chat support. I look forward to seeing improvements in their chat support to match the exceptional standard set by their phone assistance.


edreams.co.uk is an online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. With a user-friendly website and a vast selection of options, it aims to provide customers with a convenient and reliable platform to plan and book their travel arrangements.


  • Extensive range of travel services: edreams.co.uk allows customers to book flights, hotels, car rentals, and vacation packages all in one place.
  • Competitive prices: The website offers competitive prices for flights and hotels, ensuring customers can find affordable options for their travel needs.
  • User-friendly interface: The website is easy to navigate, making it simple for users to search for and book their desired travel arrangements.
  • Wide range of payment options: Customers can choose from various payment methods, including credit cards, debit cards, and online payment platforms.
  • Loyalty program: edreams.co.uk offers a loyalty program where customers can earn points and redeem them for discounts on future bookings.


  • Cancellation and change fees: Some bookings may be subject to cancellation or change fees, which can be inconvenient and result in additional costs.
  • Customer service response time: In some cases, customers have reported long response times from customer service regarding their queries or issues.

User Experience

edreams.co.uk offers a user-friendly experience with its intuitive interface and easy-to-use search and booking functions. Users can quickly find relevant information and compare prices for different flights and hotels. The website provides clear and detailed descriptions of each option, helping customers make informed decisions. However, there have been occasional reports of slow loading times or technical glitches, which can be frustrating for users.

Pricing and Value for Money

edreams.co.uk strives to offer competitive prices for flights, hotels, car rentals, and vacation packages. The website provides transparent pricing, including any additional fees or taxes, allowing customers to evaluate the total cost before making a booking. While prices may vary depending on factors such as travel dates and destinations, customers generally find good value for their money when booking through edreams.co.uk.

Customer Service

edreams.co.uk provides customer support through various channels, including phone, email, and live chat. However, response times can vary, and some customers have reported longer wait times to resolve their queries or issues. It is recommended to contact customer service well in advance of travel or any urgent matters to ensure a timely response. Overall, the quality of customer service is satisfactory, but improvements can be made to enhance response times and overall efficiency.

Product Quality and Selection

edreams.co.uk offers a wide selection of flights, hotels, car rentals, and vacation packages, ensuring customers can find suitable options based on their preferences and budget. The website collaborates with reputable airlines, hotel chains, and car rental companies, ensuring customers can expect a certain level of quality and reliability. However, it is crucial for customers to review and verify the details of their chosen service providers to ensure a satisfactory experience.

Website Usability

The edreams.co.uk website is designed to be user-friendly and intuitive. The search and booking processes are straightforward, allowing users to efficiently find and book their preferred travel arrangements. The website also features clear navigation menus, making it easy to explore various travel options and find relevant information. However, occasional technical glitches or slow loading times have been reported, which can affect the overall usability.

Returns and Exchanges

Returns and exchanges for travel bookings are subject to the terms and conditions of the individual service providers, such as airlines or hotels. Customers are advised to review these policies carefully before making a booking, as they vary depending on the specific provider and type of service. In case of any cancellations or changes, it is recommended to contact edreams.co.uk's customer service for assistance and guidance in navigating the process.

Promotions and Discounts

edreams.co.uk regularly offers promotions and discounts on flights, hotels, and vacation packages. These can include discounted fares, exclusive deals, or bundled discounts for multiple bookings. The website prominently displays these promotions on its homepage and dedicated deals section, allowing customers to easily access and take advantage of these offers. By subscribing to edreams.co.uk's newsletter, customers can receive regular updates on the latest promotions and discounts.


edreams.co.uk has established a reputable presence in the online travel industry. With years of experience and a large customer base, it has gained recognition for its reliable services and competitive prices. The website collaborates with trusted service providers, ensuring customers can trust the quality and credibility of their bookings. While occasional negative reviews or issues have been reported, overall, the reputation of edreams.co.uk remains positive.

Payment Options

edreams.co.uk offers a wide range of payment options to cater to different customer preferences. Customers can make payments using major credit cards, debit cards, and popular online payment platforms. The website ensures secure and encrypted transactions to protect customers' personal and financial information. The availability of diverse payment options enhances convenience and flexibility for customers when completing their bookings.

Loyalty Programs

edreams.co.uk offers a loyalty program that allows customers to earn points for their bookings. These points can be redeemed for discounts on future bookings, providing added value and savings. The loyalty program encourages customer engagement and incentivizes repeat bookings through edreams.co.uk. By accumulating points over time, loyal customers can enjoy exclusive benefits and access to special offers.

Customer Reviews

Customer reviews of edreams.co.uk vary, with both positive and negative feedback. It is recommended for customers to read and consider multiple reviews to gain a comprehensive understanding of others' experiences. Positive reviews often highlight the website's competitive prices, wide selection of travel services, and user-friendly interface. Negative reviews may mention issues such as delayed customer service responses or unexpected fees. Taking into account the overall customer feedback can help make informed decisions when using edreams.co.uk.

Community Involvement

edreams.co.uk actively participates in community involvement initiatives related to the travel industry. The company supports charitable organizations and sponsors events that promote sustainable tourism and environmental conservation. Through these efforts, edreams.co.uk aims to create a positive impact on local communities and foster responsible travel practices.

Shipping and Costs

As an online travel agency, edreams.co.uk does not involve physical shipping. However, the website provides clear information on any additional costs associated with bookings, such as service fees or taxes. Customers are advised to review the total cost before making a booking to avoid any surprises. It is essential to note that costs can vary depending on the specific travel service and destination chosen, so careful consideration is recommended.