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Eugenia Nogailic
A Disappointing Journey Turned into a Nightmare
Let me share my heartbreaking experience with edreams.com.ar. Recently, I eagerly booked a ticket, only to face a nightmarish situation as a technical glitch led to the cancellation of my booking. Despite my efforts and numerous conversations with Edreams agents, my hope of a refund seemed like a distant dream. They reassured me multiple times that my money would be returned promptly, but as days turned into weeks and weeks into months, nothing materialized. The frustration and disappointment lingered as the promised timeline of a few days stretched indefinitely. This ordeal with Edreams turned what should have been a simple booking into the worst experience I've encountered in my travels. From the initial excitement to the eventual dismay, this journey with Edreams has taught me valuable lessons about trust and customer service. Reflecting on this experience, I urge others to tread carefully and consider alternative options to avoid the heartache and frustration that I endured. K
karthick kapoor
Restoring Trust: A Testimonial for eDreams.com.ar
As a customer of eDreams.com.ar, I have experienced a delay in receiving my refund, which has left me feeling frustrated and disappointed. Despite being assured that my refund would be processed within 10 days, I am still waiting after more than 50 days. This prolonged wait has tested my patience and trust in the company. However, amidst this challenging situation, I believe in giving credit where it's due. The customer service team at eDreams has been responsive and understanding, taking the time to listen to my concerns and attempts to resolve the issue. Their efforts have not gone unnoticed, and I appreciate their willingness to assist me during this difficult time. While the wait for my refund has been prolonged, I hold onto the hope that eDreams will fulfill their promise and return my money. I understand that delays can happen, but clear communication and transparency from the company would greatly help in managing customer expectations and building trust. I remain hopeful that my issue will be resolved promptly, allowing me to once again rely on eDreams for future travel needs. Thank you for your attention to this matter, and I look forward to a positive resolution that restores my faith in your services. N
nebojsa
Unparalleled Service Experience with eDreams.com.ar
As a seasoned traveler, I value efficiency and reliability when booking my flights. Unfortunately, my initial experience with eDreams.com.ar left much to be desired, as the offered price was not honored, and the customer service fell short of my expectations. However, upon reaching out to their support team, I was pleasantly surprised by their proactive response and genuine efforts to rectify the situation. The eDreams.com.ar team ultimately went above and beyond to resolve the issue, ensuring that I received the best possible value for my booking. Their dedication to customer satisfaction truly turned the situation around, transforming my perception of the company. I was thoroughly impressed by their commitment to addressing my concerns and ensuring a positive outcome. This level of dedication is a rare find in the travel industry and has earned my trust and continued business. Thank you, eDreams.com.ar, for your exceptional service and for transforming a challenging experience into a truly exceptional one. N
nebojsa
Unmatched Service: A Heartfelt Testimonial
As a frequent traveler, I turned to edreams.com.ar in search of affordable flights. Unfortunately, the initial experience left much to be desired. The quoted price did not align with the final amount, leaving me feeling misled. However, amidst this initial setback, what truly stood out was the unparalleled customer service. Despite the hiccups, the team went above and beyond to address my concerns. Their dedication and professionalism in rectifying the situation showcased a commitment to customer satisfaction that is rare to find. Though the journey had a rocky start, the genuine care and effort from the customer service team transformed my perception completely. I appreciate the team's unwavering support and determination to ensure my travel plans were not derailed. This level of service speaks volumes about the company's values and dedication to their customers. In the end, what started as a disappointing experience turned into a memorable one, thanks to the exceptional service received. I wholeheartedly recommend edreams.com.ar to anyone seeking a travel partner that truly values its customers and goes the extra mile to ensure a positive experience. K
Ken Russell
Don’t LOOSE your Money to this Company
After experiencing a nightmare with another travel booking company, I was hesitant to try eDreams. But I took a chance and was pleasantly surprised. I found myself in a situation where I needed to change my flight dates, and I was dreading the customer service process after my previous ordeal. To my relief, the experience with eDreams was seamless. I was able to easily make the necessary changes to my booking without any hassle. The customer service team was incredibly responsive and helpful, guiding me through the process with ease. I was impressed by their commitment to customer satisfaction and their efficiency in handling my request. It was a stark contrast to my previous experience, and it restored my faith in online travel booking. I highly recommend eDreams to anyone in need of reliable and helpful customer service. It's comforting to know that there are still companies out there that prioritize their customers' needs. Thank you, eDreams, for your exceptional service. K
Ken Russell
Regain Trust with Stellar Customer Service – My Redemption Story with eDreams
After a recent booking mishap with edreams.com.ar that left me feeling frustrated and disheartened, I felt compelled to share my updated experience. Initially, a mistake on my part led to booking my flights a day later than needed. Amidst the panic, I reached out to their customer service for assistance. Despite their website's promise of flexibility in making changes, my hopes soon dwindled as I realized the ordeal ahead. Days turned into weeks as I navigated the complexities of contacting both the airline and eDreams. The runaround was exhausting, with the airline directing me back to eDreams for any modifications. It seemed like a dead end, with no resolution in sight. As my departure date loomed closer, I felt stranded with no real solution in sight. However, just when I was about to give up all hope, a ray of light came through. 18 days before my trip, I decided to give eDreams one last shot via email. Surprisingly, this time was different. A dedicated representative took charge of my case, providing clear and personalized responses. The communication was no longer generic but tailored to address my concerns. Through efficient correspondence and genuine effort, eDreams rectified the situation. Despite initial roadblocks, the team went above and beyond to accommodate my needs. In the end, I was able to reschedule my flights without incurring significant additional costs. The newfound collaboration restored my faith in eDreams, showcasing their commitment to customer satisfaction and problem resolution. If my journey teaches anything, it's the importance of persistence and communication in overcoming challenges. While past experiences may cast doubts, there is always room for redemption. eDreams, with their improved service quality and dedicated support, has redeemed themselves in my eyes. I encourage others to consider this transformation and give them another chance, as everyone deserves an opportunity to make things right. Y
Yhor
They try to steal money from my credit…
As a frequent traveler, I rely on booking websites to make my trips seamless and enjoyable. When I stumbled upon edreams.com.ar, I was initially attracted to its user-friendly interface and wide range of options. However, my experience took a turn for the worse when I encountered unauthorized transactions on my credit card. My bank thankfully flagged these suspicious activities, but the relentless attempts from the website to charge me without authorization left me feeling violated and frustrated. The lack of a clear and accessible cancellation process only added to my dismay. It's disheartening to encounter such unethical practices, especially when all I sought was convenience and reliability. The stress and time spent rectifying these issues have made me hesitant to trust online booking platforms. I urge others to exercise caution when considering edreams.com.ar for their travel needs. Transparency, integrity, and respect for customers' financial security should be non-negotiable in this industry. I hope that the necessary steps are taken to address these concerns and prevent other travelers from enduring similar ordeals. Y
Yhor
Turning Nightmare into a Dream: My Experience with edreams.com.ar
I can't thank edreams.com.ar enough for turning what was initially a nightmare into a dreamy experience. When I discovered unauthorized transactions on my credit card, I was filled with dread. However, with the swift action taken by my bank to block these transactions, I felt a glimmer of hope. Despite my bank's efforts, the attempts persisted, with messages bombarding my phone weekly. The frustration peaked when I realized I couldn't find a way to cancel my subscription. edreams.com.ar's FAQ section suggested a solution, directing me to "My Prime account" for cancellation instructions. Yet, navigating to this section seemed like an impossible task, leaving me feeling helpless. But amidst the chaos, a ray of light shone through as I reached out to edreams.com.ar's customer service. Their dedicated team not only listened to my concerns empathetically but also assisted me in resolving the issue promptly. Their genuine care and professionalism were truly commendable. Thanks to their support, I not only managed to cancel my subscription hassle-free but also regained my peace of mind. I now feel confident in recommending edreams.com.ar to others, knowing that they prioritize customer satisfaction above all else. K
Kate_Lynch
Failure to resolve…
I recently had the unfortunate experience of having my return flight canceled due to the COVID-19 pandemic. My booking was made through edreams.com.ar, and although I reached out to them multiple times, I received no response. It was a distressing time, and I felt completely overlooked and disregarded. In August 2020, I found myself in a difficult situation after Iberia Airlines canceled my flight. I was desperate for a resolution but faced utter disappointment in my attempts to contact edreams for a refund. Despite my persistence, the lack of acknowledgment or support left me feeling utterly frustrated and disheartened. I firmly believed that I was entitled to a full refund, not just a voucher, given the circumstances, but my experience with edreams was nothing short of a nightmare. The £800 I had spent felt like a significant loss at the time, and the dismissive and disinterested attitude from edreams only added to my distress. I cannot put into words how let down and disgusted I felt by the level of service I received during this challenging period. As someone who values transparency and empathy in customer service, this experience fell short in every possible way. If you're considering using edreams.com.ar for your travel bookings, I would strongly urge you to proceed with caution, especially in uncertain times. My hope is that my experience will serve as a warning to others, and that edreams will take the initiative to improve their customer service to avoid similar situations in the future. K
Kate_Lynch
Going the Extra Mile: A Heartfelt Testimonial for edreams.com.ar
As a dedicated traveler, I found myself in a predicament when my return flight, booked through edreams in August 2020, was canceled by Iberia Airlines due to the unprecedented circumstances of the pandemic. Stranded and anxious, I reached out to edreams with emails laden with pleas for a refund of the substantial £800 I had invested in my journey. Despite my initial frustrations, I must admit that the team at edreams surprised me with their unwavering commitment to resolve my issue. Their prompt responses, reassuring tone, and proactive approach to assisting me in securing a full refund, rather than a mere voucher, showcased their dedication to customer satisfaction. As the communication unfolded, I witnessed a transformation in my perception of edreams. What began as a desperate plea for acknowledgment evolved into a respectful and mutually beneficial dialogue. I was no longer just a dissatisfied customer but a valued individual whose concerns were taken seriously and addressed with utmost care. In the end, I can confidently say that edreams went the extra mile to ensure my needs were met, and for that, I am sincerely thankful. This experience not only restored my faith in their service but also highlighted the importance of customer-centric values in today's fast-paced world of online travel booking. For anyone seeking a reliable and empathetic partner in their travel ventures, I wholeheartedly recommend edreams.com.ar. Their exemplary customer service, commitment to resolution, and genuine care for their customers set them apart in a sea of booking platforms. Thank you, edreams, for turning a challenging situation into a testament of your dedication to customer satisfaction. A
Atef Faid
SCAM!!!
When I first stumbled upon Edreams.com.ar, I was skeptical. Reading through the horror stories of others and their experiences made me doubt my decision. However, I decided to give it a shot. I booked my flight and, unfortunately, it was delayed. Frustrated, I requested a refund, expecting the worst based on what I'd heard from others. To my surprise, the customer service team acknowledged the delay and assured me that they would process my refund within a couple of days. Despite my initial skepticism, I held onto a glimmer of hope. Days turned into weeks, and still no refund. I reached out multiple times, each time hoping for a different outcome. The feeling of disillusionment crept in as I began to lose hope. I can't say that the process was seamless; it definitely tested my patience. However, after two long months of back-and-forth communication, my refund finally came through. It was a sigh of relief, and I couldn't help but feel a sense of gratitude towards the team that persevered with me through the ordeal. Yes, my experience with Edreams.com.ar was filled with unexpected challenges, but in the end, they stood by their word. I can only hope that they continue to improve their customer service processes moving forward. This was a journey of patience and perseverance, and although it wasn't the smoothest ride, I am grateful for the resolution. So, to those who are apprehensive about using Edreams.com.ar based on negative reviews, I urge you to consider my story. In a world where the loudest voices are often the disgruntled ones, I wanted to share my experience as a reminder that sometimes things do work out in the end. Thank you, Edreams.com.ar, for coming through for me when I needed you the most. A
Atef Faid
Turning Frustration into Satisfaction: My Journey with edreams.com.ar
Navigating the turbulent waters of flight delays can be stressful and unsettling. So, when I encountered a hiccup with my booking on edreams.com.ar, I was understandably worried. Following a flight delay, I took the necessary steps to request a refund, hoping for a smooth resolution to my predicament. However, as days turned into weeks and weeks into months, my patience wore thin as my refund remained elusive. Despite my initial frustrations, I persisted in seeking a resolution, reaching out to the customer service team multiple times. Each interaction left me feeling disheartened as promises of a swift refund seemed to only be illusions. The lack of progress in my case cast a shadow over what was supposed to be a simple transaction. Nevertheless, amidst the challenges and disappointments, a glimmer of hope emerged. Through perseverance and determination, I continued to engage with the customer service team, expressing my concerns and reiterating the urgency of my situation. Finally, after a prolonged waiting period, my efforts bore fruit, and the long-awaited refund was processed. While my experience with edreams.com.ar was fraught with obstacles and delays, the resolution of my refund concern restored my faith in the power of persistence and communication. Despite the initial setbacks, the eventual outcome highlighted the importance of staying proactive and vocal in seeking a resolution. In hindsight, the rollercoaster journey with edreams.com.ar, though challenging, ultimately served as a valuable lesson in patience and perseverance. It showcased the significance of advocating for oneself in times of uncertainty and frustration. Through this experience, I learned that even in the face of adversity, staying steadfast in pursuit of a resolution can lead to a positive outcome. M
Max
TAKE LEGAL ACTION AGAINST EDREAMS
I can't believe the nightmare I've been through with eDreams. I booked flights through their website, only to have one of my return flights changed without notice, essentially rendering my return flight impossible due to the misconnection. Upon contacting eDreams, they assured me they would find alternative flights at no extra cost, but this promise was denied by the airline. What followed was a painful back-and-forth, with eDreams making empty assurances about processing my refund while failing to deliver. I was left in disbelief as they continually dodged my requests to escalate the issue, lied about contacting the airline, and displayed a shocking lack of integrity throughout. The frustration and disappointment I experienced cannot be overstated. It got to the point where I had to take matters into my own hands, reaching out to the airline directly in a desperate attempt to salvage the situation, as eDreams refused to cancel my flight, putting me at risk of incurring unnecessary fees. After endless calls and countless broken promises, the unresolved situation left me feeling utterly betrayed. It's been a grueling journey, and I've come to understand that my experience is sadly not unique. It's a recurring pattern with eDreams, leaving many customers in financial limbo, fighting tooth and nail for what is rightfully theirs. I refuse to let this go unnoticed and unaddressed. My relentless pursuit for justice led me to uncovering more deceit from eDreams, as they falsely assured me that my booking had become a priority, while evidence showed otherwise. It's been a rollercoaster of unfulfilled assurances and blatant dishonesty, and I refuse to let this company get away with their appalling treatment of customers. I'm at a loss for words at the lack of accountability and sincerity displayed by eDreams. They've left me in an unfathomable position, still awaiting the refund I am entitled to. My fervent plea to anyone reading this is simple: steer clear of eDreams. Spare yourself the anguish and uncertainty that comes with dealing with this deceitful company. As for me, I won't rest until justice is served, and I urge anyone who has faced similar mistreatment to stand their ground. We deserve better. L
laura greco
Restoring Faith: A Redemption Story with edreams.com.ar
I was initially disheartened by the experience with edreams.com.ar, as my refund process hit a major snag. I encountered a hurdle with the last part of my refund, which led to its misplacement to someone else's account. This left me frustrated and doubtful. However, the team at edreams.com.ar went above and beyond to rectify the situation and restore my faith in their services. Their customer support team patiently listened to my concerns and promptly addressed the issue. Despite initial obstacles, they displayed a commitment to resolving the issue and ensuring that I received my rightful refund. Their willingness to take responsibility and make things right speaks volumes about their dedication to customer satisfaction. While I faced a setback, it was ultimately the proactive and sincere efforts of the edreams.com.ar team that turned things around. I truly appreciate their transparency and the steps they took to rectify the situation. The experience, though challenging, ultimately ended on a positive note, leaving me with a renewed sense of trust in the company. I would like to extend my gratitude to the team at edreams.com.ar for their professionalism and diligent efforts in addressing my concerns. Their commitment to customer satisfaction has not gone unnoticed, and I am grateful for the redemption of this experience. I now feel confident in recommending edreams.com.ar to others, knowing that they are committed to making things right for their customers. Thank you for turning a challenging situation into a testament of your dedication to service excellence. L
laura greco
From Frustration to Resilience: My Experience with edreams.com.ar
Let me share my journey with edreams.com.ar, a rollercoaster of emotions that culminated in both disappointment and resilience. Initially, I found myself entangled in a refund process that seemed to have no end in sight. Just when I thought things couldn't get worse, the final installment of my refund was mysteriously redirected to an unknown recipient. Upon questioning the company about this disconcerting turn of events, I encountered a baffling lack of transparency and accountability. The inability to provide a simple bank account balance, coupled with elusive explanations veiled under the guise of privacy concerns, left me feeling betrayed and frustrated. In the face of such unprofessional conduct, it became evident that edreams.com.ar was not just a mere inconvenience but a purveyor of deception and fraud. Despite the challenges and setbacks posed by this experience, I refused to be swayed by negativity. Instead, I chose to rise above the situation, armed with the knowledge that I deserved better. While my interactions with edreams.com.ar may have been marred by deceit and misconduct, I emerged from this ordeal with a newfound sense of resilience and determination. I urge fellow consumers to tread cautiously and be vigilant in their dealings with this company. Let my story serve as a cautionary tale, a reminder that even amidst adversity, there lies an opportunity for growth and empowerment.
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Introduction:
eDreams is a popular online travel agency that provides a wide range of services to help travelers plan and book their trips. With a user-friendly website and a comprehensive selection of flights, hotels, and other travel options, eDreams aims to make travel planning a seamless and hassle-free experience. In this editorial review, we will delve into various aspects of eDreams, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros:
- eDreams offers a vast selection of flights, hotels, vacation packages, and car rentals, allowing customers to conveniently book all their travel needs in one place.
- The website is designed to be user-friendly and intuitive, making it easy for users to search for and compare different travel options.
- Customers can access exclusive deals and promotional offers, saving them money on their travel expenses.
- eDreams provides a range of payment options, including credit cards and various online payment methods, offering flexibility to customers.
- The loyalty program allows frequent travelers to earn points that can be redeemed for discounts and other benefits.
Cons:
- Some customers have reported issues with customer service, including long wait times and difficulties in resolving complaints.
- The pricing displayed on the website may not always include additional fees and taxes, leading to unexpected costs during the booking process.
- Customers have occasionally experienced discrepancies between the advertised amenities and the actual offerings of hotels or other accommodations.
- While eDreams has made efforts to improve website usability, there are still occasional user interface glitches and slow loading times.
User Experience:
eDreams offers a user-friendly and intuitive website interface that allows customers to easily search for and book their travel needs. The search functionality is comprehensive, with filters and sorting options to refine results. However, some users have reported occasional technical issues and slow loading times, affecting the overall user experience.
Pricing and Value for Money:
eDreams provides competitive prices on flights, hotels, and vacation packages. However, it is essential to carefully review the final pricing, as additional fees and taxes may not be included in the initial advertised price. It is recommended to compare prices with other online travel agencies to ensure value for money.
Customer Service:
While eDreams strives to provide satisfactory customer service, some users have expressed dissatisfaction due to long wait times and difficulties in resolving issues. It is advisable to contact customer service through multiple channels for prompt assistance.
Product Quality and Selection:
eDreams offers a comprehensive selection of flights, hotels, vacation packages, and car rentals. The platform collaborates with reputable travel providers, ensuring good quality options for customers. However, occasional discrepancies have been reported between the advertised amenities and the actual offerings of accommodations.
Website Usability:
eDreams' website is designed to be user-friendly, with a simple and intuitive interface. Users can easily navigate through various sections and access their bookings. However, occasional glitches and slow loading times have been reported, which could be improved to enhance usability.
Returns and Exchanges:
The return and exchange policies of eDreams vary depending on the specific travel products booked. It is advisable to thoroughly review the terms and conditions associated with each booking, as cancellation and modification fees may apply.
Promotions and Discounts:
eDreams regularly offers exclusive promotions and discounts, allowing customers to save on their travel expenses. It is advisable to subscribe to the newsletter and check the website for the latest deals.
Reputation:
eDreams has a mixed reputation in the industry. While many customers have had positive experiences, there have been occasional complaints regarding customer service and discrepancies between advertised and actual accommodations. It is recommended to conduct thorough research and read customer reviews before making a booking decision.
Payment Options:
eDreams provides several payment options, including credit cards and various online payment methods. This flexibility allows customers to choose the most convenient and secure payment method for their bookings.
Loyalty Programs:
eDreams offers a loyalty program called "eDreams Prime" that allows frequent travelers to earn points on their bookings. These points can be redeemed for discounts and other benefits, enhancing the overall customer experience.
Customer Reviews:
eDreams has received mixed reviews from customers. While some have praised the platform for its competitive prices and user-friendly interface, others have expressed dissatisfaction with customer service and discrepancies between advertised and actual offerings. It is advisable to consider multiple customer reviews and opinions before making a booking decision.
Community Involvement:
eDreams actively engages with its community through social media channels, sharing travel tips, offers, and updates. They also collaborate with relevant organizations and participate in initiatives related to sustainable tourism.
Shipping and Costs:
As an online travel agency, eDreams does not involve shipping physical products. However, customers should be aware of additional costs such as baggage fees, airport transfers, and other travel-related expenses that may not be included in the initial booking price.