Edreams Reviews

Voted Average (3/5)

61 Votes

61 Reviews

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In the Big Sales category

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28% users rated Terrible
0% users rated Poor
8% users rated Average
23% users rated Very Good
41% users rated Excellent
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P PD W
55 days ago

Unveiling My eDreams Experience: A Cautionary Tale

Diving into e Dreams Prime with its enticing 1-month free trial, I embarked on a journey filled with hope for future flight discounts. However, as my trial drew to a close, my optimism quickly faded. Upon cancelation, my expectations were shattered when my refund was denied. A call to customer service revealed a disheartening truth - my money would not be returned, despite following the cancellation protocol. Navigating through this disappointing ordeal, I couldn't help but dub e Dreams as eNightmare. This cautionary tale serves as a reminder to tread carefully with this company. Be vigilant, dear travelers, and let my experience serve as a beacon of awareness in the vast sea of online booking platforms.
S SHANE
55 days ago

An Exceptional Customer Service Experience Worth Celebrating

As a frequent traveler, finding exceptional customer service is like discovering a hidden gem. My recent encounter with the agent at edreams.it was nothing short of extraordinary. Their level of assistance exceeded my expectations, resolving my query swiftly and effectively. I was left beaming with satisfaction, knowing my concerns were addressed promptly. eDreams has won me over with their top-notch service, making them my go-to choice for future travel bookings. This experience was truly a breath of fresh air, standing out amidst the sea of ordinary travel agencies. Thank you for setting the bar high and delivering quality service that truly makes a difference.
D DL
56 days ago

Exceptional Customer Service at eDreams.it Made My Experience Unforgettable!

I recently found myself accidentally subscribed to eDream Prime upon purchasing a plane ticket through edreams.it. Initially, I was quite unhappy with this unforeseen addition to my purchase. However, my frustration turned into admiration when I attempted to cancel my subscription online and encountered difficulties. In a bid to rectify the situation, I decided to contact their customer service. To my surprise, the experience turned out to be nothing short of extraordinary. The operator I spoke with not only facilitated the cancellation process promptly but also displayed exceptional kindness throughout our interaction. In moments like these, the significance of outstanding customer service truly shines. Thanks to the thoughtful assistance provided by the eDreams team member, my initial dissatisfaction was swiftly transformed into gratitude. I am genuinely impressed by the level of care and attention to detail exhibited by their staff. eDreams.it has not only won me over as a satisfied customer but also left a lasting impression with their outstanding service. I wholeheartedly recommend them to anyone seeking a seamless travel booking experience coupled with exceptional support.
R Rabia
56 days ago

Unforgettable Customer Care Experience at eDreams.it:

From the moment we connected with "the person we spoke to" at eDreams.it, our experience soared to exceptional heights. This extraordinary individual embodied grace, empathy, and competence, making our interaction not just fruitful but genuinely uplifting. Their warmth and professionalism shone through as they patiently guided us through the intricacies of membership benefits, emphasizing the value proposition with clarity and conviction. Every query was met with a comprehensive response that left no room for doubt, showcasing a deep understanding of the services offered. Their dedication to ensuring that we received all the necessary information to make informed decisions was truly commendable. Not only did they highlight the perks of membership, but they also adeptly addressed any concerns we had about cancellation, instilling a sense of trust and reliability in their guidance. The impact of this interaction extended far beyond a mere transaction; it left an indelible mark on our hearts. As we navigated the complexities of travel booking, "the person we spoke to" stood out as a beacon of exceptional customer care, demonstrating that genuine care and expertise can transform a customer service encounter into a memorable and enriching experience. Our heartfelt gratitude goes out to eDreams.it for fostering a culture of excellence epitomized by individuals like "the person we spoke to." Their dedication to exceeding customer expectations sets a benchmark for the industry, making eDreams.it a preferred choice for all our future travel needs. Thank you for not just meeting but exceeding our expectations, leaving us inspired and delighted beyond measure.
H HARSH RAJ
56 days ago

An Unmatched Customer Service Experience at eDreams.it

From the moment I landed on eDreams.it, I knew I was in for a treat. Not only did I secure a domestic ticket at an unbeatable price, but the additional offers and vouchers they provided truly exceeded my expectations. What truly set eDreams.it apart was their exceptional customer service. A shoutout to Aarav, who went above and beyond to ensure that I not only received my vouchers promptly but also provided me with invaluable assistance throughout the booking process. It's rare to come across such dedicated and helpful customer service representatives, and it's clear that eDreams.it values their customers' satisfaction above all else. Kudos to the eDreams team for their unparalleled service and commitment to excellence!
E EDWIN Pagan
56 days ago

Wonderful service

My evaluate for edreams.it Wonderful service, thanks, the woman who speaks to me in Spanish, helps me loads, thanks,, thanks in your consideration. Wonderful service, thanks, the woman who speaks to me in Spanish, helps me loads, thanks,, thanks in your consideration.
A ANA
56 days ago

Incredible Customer Service Experience at edreams.it!

I cannot speak highly enough of the customer service representative I interacted with at edreams.it. From the moment I reached out for assistance, their friendliness and kindness truly stood out. In a world where exceptional service is becoming increasingly rare, this representative went above and beyond, making me feel valued and respected throughout our entire phone conversation. Their patience and willingness to assist me with my queries left a lasting impression, and I left the call feeling genuinely satisfied. This level of customer care is truly commendable and sets a standard that other companies should aspire to achieve. Thank you, edreams.it, for employing such outstanding individuals who make a real difference in the customer experience!
A ANA
56 days ago

Unexpectedly Delighted: A Heartfelt Journey with Prime Membership

My encounter with edreams.it's Prime membership started off as a routine call to cancel a free trial. Little did I know that this simple decision would lead me down a path of unexpected joy and benefits. The agent on the other end of the line not only understood my initial intentions but took the time to enlighten me on the myriad advantages that come with being a Prime member. His persuasive yet genuine mannerisms resonated with me, and his tailored offer made the decision to stay onboard a no-brainer. Amidst the whirlwind of information and promotions, it was his patience, kindness, and above all, his willingness to find a feasible solution that truly set the tone for a delightful customer experience. To that anonymous agent who brightened my day and helped me see the value in Prime membership, I extend my sincerest gratitude. Your approachable demeanor and eagerness to assist have not gone unnoticed. Thank you for turning what could have been a mundane transaction into a memorable journey towards unexpected satisfaction.
U UMAIR
56 days ago

Exceptional Customer Service: A Blessing in Disguise

My heartfelt gratitude goes out to the agent I had the pleasure of speaking with at edreams.it. Not only was he fluent in English, but his professionalism and kindness truly stood out. His ability to handle customer interactions with grace and expertise was truly commendable. I cannot emphasize enough how highly I appreciate the exceptional service provided by this individual. His dedication to representing eDreams with the utmost skill and care deserves a perfect 10 rating in my book. May God bless him abundantly for making my experience with eDreams a memorable one. To the entire team at eDreams, thank you for having such outstanding staff who go above and beyond for their customers.
A Anthony
56 days ago

Redefining Travel Experiences – A Prime Membership Success Story!

After reading a negative review about edreams.it's Prime Membership, I felt compelled to share my incredibly positive experience. I decided to give the Prime Membership a chance and I have never looked back! The convenience of being able to lock in airfare and potentially pay a lower price if it drops within 7 days has been a game-changer for me. Recently, I booked a flight using this feature and, to my delight, the price did indeed decrease after a few days. I saved a significant amount of money thanks to this functionality, which I wouldn't have had access to with a regular aggregator. The ease of booking and the reliability of the service have truly exceeded my expectations. For me, the Prime Membership has not only been worth the investment, but it has also enhanced my travel planning experience. I have found it to be a valuable tool that saves me both time and money. I highly recommend giving it a try and exploring all the benefits it has to offer. Thank you, edreams.it, for revolutionizing the way I travel!
A AC
56 days ago

Above and Beyond: A Testimonial of Exceptional Service

From the moment I connected with edreams.it, I knew I was in for a remarkable experience. As a first-time caller, I was greeted by the warm voice of Mrs. Mansour, a French-speaking customer agent. Her professionalism and expertise not only surpassed my expectations but also left a lasting impression. Mrs. Mansour's impeccable service and attention to detail truly set the bar high. She skillfully navigated our conversation in French, ensuring clear communication and understanding every step of the way. Her patience and willingness to assist me in planning my travel arrangements made me feel valued and appreciated as a customer. In a world where customer service can often feel impersonal and rushed, Mrs. Mansour's genuine care and dedication shone brightly. Her knowledge and efficiency made the entire process smooth and enjoyable. I left the conversation not only with my travel plans in place but also with a newfound trust in the exceptional service provided by edreams.it. I am truly grateful for the outstanding assistance I received from Mrs. Mansour and the edreams.it team. It is rare to encounter such professionalism and warmth in customer service, and I wholeheartedly recommend their services to anyone seeking a seamless and delightful booking experience. Thank you for going above and beyond to make my experience truly great.
H Harjit
56 days ago

An Exceptional Experience with eDreams.it Customer Service

After a delightful interaction with eDreams.it's call center, I couldn't be more pleased to share my experience. Despite any language barriers, their service truly stood out, thanks to the exceptional assistance from Miss Nihal. Her patience, kindness, and willingness to go above and beyond to provide crucial information left me thoroughly impressed. I wholeheartedly appreciate Nihal's dedication to ensuring a seamless customer experience. It's rare to encounter such remarkable assistance, and her professionalism truly sets the standard for outstanding customer service. Thank you, Nihal, for your exceptional support and for making my day a whole lot brighter. I am beyond grateful for your assistance and commend eDreams.it for having such a stellar team member on board.
J JAINATH Sikander
56 days ago

Unmatched Customer Service by OJ – A True Delight!

From the very moment I reached out to OJ from edreams.it's customer service team, I was met with an unparalleled level of attentiveness and professionalism. OJ's dedication to providing top-notch assistance truly exceeded my expectations. His commitment to ensuring that my experience was nothing short of exceptional was truly commendable. I cannot stress enough the peace of mind that came with knowing that OJ was there to address any concerns I had in a swift and effective manner. His knowledge and expertise were evident as he skillfully navigated through my queries, leaving no stone unturned. I strongly urge anyone seeking unparalleled customer service to look no further than OJ. His unwavering passion for delivering excellence is truly commendable. Thank you, OJ, for going above and beyond to make my experience a seamless and enjoyable one. You are an invaluable asset to the edreams.it team.
D DILAN
56 days ago

Exemplary Customer Service Experience

My experience with edreams.it surpassed all expectations, thanks to the exceptional assistance provided by their dedicated team. The individual assigned to assist me went above and beyond to ensure that all my queries were addressed promptly and efficiently. Their clear communication style made it easy for me to understand all the information provided, leaving me feeling well-informed and confident in my choices. Not only was the support I received swift and effective, but it was also delivered in a manner that was both polite and professional. The level of care and attentiveness shown by the edreams.it team truly set them apart. I am grateful for the outstanding service I received and would highly recommend edreams.it to anyone seeking a seamless and enjoyable booking experience.
A Arnaud Liegeois
56 days ago

A Tale of Contrasts: A Stellar Phone Experience and a Lackluster Chat Support at edreams.it

My recent encounter with edreams.it was a mixed bag of emotions, leaving me torn between satisfaction and slight disappointment. Let me start with the positives. The phone assistance I received was nothing short of exceptional. The individual on the other end exhibited efficiency and adept problem-solving skills, swiftly addressing my concerns and providing me with a satisfactory resolution. Their speed and effectiveness truly stood out, making me feel valued and supported. On the flip side, the chat assistance left much to be desired. Despite the convenience it offers, the support I received via chat failed to meet my expectations. Unlike the seamless experience I had over the phone, the chat agent seemed unable to resolve my issue effectively. This lack of consistency between the two support channels raised concerns and left me feeling less than impressed. Furthermore, the extended wait time to connect with a phone representative was a minor drawback. While the service quality was commendable once I connected, the initial delay in reaching a live person tested my patience. In conclusion, my experience with edreams.it showcased a stark difference in the quality of assistance provided via phone and chat support. While the phone support shone brightly with its efficiency and problem-solving prowess, the chat support fell short, highlighting areas that could benefit from improvement. Despite these discrepancies, I remain hopeful that edreams.it will work on bridging this gap to deliver a consistently exceptional customer service experience across all channels.

Introduction

eDreams.it is an online travel agency that offers a wide range of flight, hotel, and holiday deals to customers in Italy. With a focus on providing affordable travel options, eDreams.it has become a popular choice for Italian travelers looking for convenient and budget-friendly bookings. In this review, we will delve into various aspects of eDreams.it, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide selection of flight and hotel options - User-friendly website with easy navigation - Competitive prices and deals - Convenient booking process Cons: - Limited customer support options - Expensive cancellation and change fees - Occasional errors in flight and hotel availability

User Experience

eDreams.it provides a seamless user experience with its intuitive website layout and user-friendly features. From searching and comparing flights to browsing and booking hotels, the website offers a smooth and hassle-free booking process. The search results are displayed in a clear and organized manner, helping users easily find the most suitable travel options. However, some users have reported occasional discrepancies between the displayed availability and actual booking confirmation.

Pricing and Value for Money

eDreams.it is known for offering competitive prices on flights, hotels, and vacation packages. The website frequently features discounted deals and promotional offers, allowing users to save money on their travel expenses. While the prices offered by eDreams.it are generally affordable, it is important for users to carefully compare prices with other travel agencies to ensure they are getting the best value for their money.

Customer Service

One area where eDreams.it falls short is its customer service. While the website provides a FAQs section and a customer support hotline, the options for direct assistance are limited. Some users have reported difficulties reaching the customer support team and have expressed frustration over the slow response times. Additionally, eDreams.it charges high fees for cancellations and changes, which can be a drawback for those who require flexibility in their travel plans.

Product Quality and Selection

eDreams.it offers a vast selection of flights and hotels to cater to various travel preferences. Whether you are looking for a budget-friendly option or a luxury getaway, the website has options to suit all needs. The quality of the products, such as the airline carriers and hotel partners, generally meets industry standards. However, it is important for users to read reviews and do their research to ensure they are booking with reputable providers.

Website Usability

The eDreams.it website is designed with user-friendliness in mind, featuring a simple and intuitive interface. The search and booking process is straightforward, allowing users to easily navigate through the website. The website also provides clear and detailed information about flights, hotels, and additional services, ensuring transparency for customers. Overall, the website usability contributes to a positive user experience.

Returns and Exchanges

Returns and exchanges for flight and hotel bookings through eDreams.it are subject to the policies and conditions set by the respective airlines and hotels. It is important for users to carefully review the terms and conditions of their bookings to understand the options available for modifications or cancellations. However, it is worth noting that eDreams.it charges high fees for any changes or cancellations, which can be a drawback for customers seeking flexibility in their travel plans.

Promotions and Discounts

eDreams.it regularly offers promotions and discounts on flights, hotels, and vacation packages. Users can find these deals prominently featured on the website's homepage or by subscribing to the newsletter. By taking advantage of these promotions and discounts, customers can save money on their travel bookings and enjoy greater value for their money.

Reputation

eDreams.it has built a solid reputation as a reliable online travel agency in Italy. With a strong presence in the market for several years, the company has gained the trust of customers looking for affordable travel options. However, it is important to note that eDreams.it has received mixed reviews from customers, with some praising its competitive prices and convenient booking process, while others have expressed concerns over customer support and billing issues.

Payment Options

eDreams.it offers various payment options to cater to different customer preferences. Users can pay for their bookings using major credit cards, debit cards, and other online payment platforms. The website ensures the security of transactions through encryption protocols, providing users with peace of mind when making online payments.

Loyalty Programs

As of now, eDreams.it does not have its own loyalty program. However, users can still collect frequent flyer miles or hotel loyalty points when booking flights or hotels through eDreams.it, depending on the respective airline or hotel partners. This allows users to continue earning rewards and benefits from their preferred loyalty programs while enjoying the convenience of eDreams.it's booking services.

Customer Reviews

Customer reviews of eDreams.it are mixed, with both positive and negative feedback. While some customers appreciate the competitive prices and user-friendly website, others have expressed concerns regarding customer support, booking errors, and cancellation fees. It is important for potential customers to consider these reviews when making their booking decisions and to weigh the pros and cons based on their individual needs.

Community Involvement

eDreams.it has not been extensively involved in community initiatives or social responsibility programs. This may be an area for improvement, as community involvement can help enhance the brand's reputation and showcase its commitment to making a positive impact.

Shipping and Costs

As an online travel agency, eDreams.it does not involve physical shipping of products. However, it is important to consider additional costs such as baggage fees, seat selection charges, or resort fees when booking flights or hotels through eDreams.it. These costs can vary depending on the airline or hotel policy and should be carefully reviewed before making a booking. In conclusion, eDreams.it offers an extensive range of travel options at competitive prices. While it provides a convenient and user-friendly booking process, the limitations in customer support and the high fees for cancellations or changes can be a drawback. However, by considering the pros and cons, comparing prices, and researching the options, customers can make informed decisions and enjoy the benefits of eDreams.it's offerings.