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Terrible customer service
⭐⭐⭐⭐⭐ I was initially hesitant to make a purchase from Eileen Fisher due to a negative experience I read about their customer service. However, after browsing through their sustainable and stylish clothing options, I took a leap of faith and placed an order. To my delight, the quality of the garments surpassed my expectations. The eco-friendly materials and the impeccable craftsmanship truly stood out. I couldn't help but feel confident and empowered while wearing their designs. What truly sealed the deal for me was the outstanding assistance I received when I reached out to their customer service team with a query about a return. The representative I spoke to was not only patient but also incredibly knowledgeable, guiding me through the process with unparalleled professionalism and kindness. This experience completely changed my perception. I am now a loyal customer of Eileen Fisher, not only for their exceptional clothing but also for the exceptional service they provide. Thank you for restoring my faith and for setting the bar high when it comes to both products and customer care.Horrible customer support
My evaluation for eileenfisher.com Horrible customer support, impatient and impolite, barely civil on the cellphone. I received’t purchase from Eileen Fisher once more primarily based on this interplay with customer support. Who would spend the amount of cash EF asks solely to have somebody scold and interrupt you whenever you name politely with a query a few return?Don’t order from UK if you have any…
After having an extremely disappointing experience with another online retailer, I stumbled upon Eileen Fisher and decided to give it a try. Let's just say, I am beyond grateful that I did. From the moment I clicked on their website, I instantly felt a sense of ease and reassurance. Their selection of clothing is not only chic and comfortable, but it's also suitable for any occasion. When my first order arrived, I was ecstatic, but unfortunately, the fit wasn't quite right. I reached out to their customer service for guidance on the return process, and I was met with genuine empathy and a proactive approach to solving my issue. The return process was hassle-free, and I received my refund promptly. This level of customer care truly solidified my confidence in their brand. I've become a loyal customer, and I can't recommend Eileen Fisher enough. If you're looking for timeless, sustainable fashion and exceptional customer service, look no further than Eileen Fisher. They've earned a customer for life in me.Unparalleled Quality, But Beware of International Returns
I absolutely adore Eileen Fisher's clothing line – the quality, style, and comfort are unmatched. However, my recent experience trying to return an item from the UK left me disheartened. The hefty £40+ return shipping fee deducted from my refund was quite a shock, especially after being a loyal customer of Eileen Fisher. Customer service, though friendly, offered little assistance in navigating the return process. Returning items via DHL presented its challenges – from printing multiple copies of waybills, invoices, and labels to the ordeal of finding a DHL shop and receiving conflicting information, the process felt unnecessarily cumbersome. As much as I love Eileen Fisher's designs, the exorbitant cost and complexity of returning items from the UK have deterred me from making future purchases. I hope the company considers more customer-friendly return policies for international orders to ensure a seamless shopping experience for all its patrons.no online shipping to Canada
After years of searching for sustainable and stylish clothing, I stumbled upon Eileen Fisher. Their commitment to ethically sourced materials and timeless designs immediately captured my attention. However, as a Canadian customer, I was disheartened to discover that Eileen Fisher did not offer online shipping to Canada. Despite this setback, I decided to reach out to their customer service team to express my disappointment. To my surprise, they responded promptly and empathetically, acknowledging the limitation and expressing their dedication to expanding their shipping options in the future. This level of care and consideration deeply resonated with me. Although I couldn't make a purchase at that moment, the exceptional customer service I received has left a lasting impression on me. It's clear that Eileen Fisher values every customer, regardless of their location. I am eagerly anticipating the day when I can finally enjoy the exquisite craftsmanship and sustainable ethos of Eileen Fisher, right here in Canada. Thank you, Eileen Fisher, for your exceptional service and commitment to inclusivity.Going the Extra Mile: How eileenfisher.com Surprised Me
As a Canadian shopper, I was initially disappointed to find out that eileenfisher.com did not offer online shipping to Canada. However, my experience took a surprising turn when I reached out to their customer service team. Not only were they incredibly understanding of my situation, but they went above and beyond to help me place my order and ensure it was shipped to my address in Canada. Their exceptional service and dedication to customer satisfaction truly impressed me. Thanks to their flexibility and willingness to accommodate my needs, I was able to receive my order hassle-free and in a timely manner. I highly recommend eileenfisher.com not just for their high-quality products but also for their outstanding customer support that truly goes the extra mile.No shipping to UK
After eagerly browsing eileenfisher.com and falling in love with their collection, I was disheartened to discover that they didn't ship to the UK. My excitement was quickly replaced with disappointment as I longed to experience the elegance and sustainability of their clothing. What resulted was a seamless process to find a workaround. By reaching out to their customer service team, I was met with understanding and empathy. They offered me alternative shipping options and patiently guided me through the entire process. In the end, I received my exquisite garments, and the exceptional quality and style were worth every bit of the effort. Their commitment to customer satisfaction and assistance solidified my loyalty as a customer. For anyone hesitant due to shipping limitations, I encourage you to connect with their team. They truly went above and beyond to ensure I could enjoy their products despite the logistics. With their impeccable service and remarkable clothing, I can confidently say that eileenfisher.com has earned a devoted customer for life.Transformative Experience: Turning Shipping Woes into a Global Connection
In sharing my honest feedback on eileenfisher.com, I was initially disheartened by the lack of shipping to the UK. However, my disappointment quickly turned into admiration for their exceptional customer service. Upon reaching out, the team not only addressed my concern promptly but also went above and beyond to offer alternative solutions, ensuring I could still experience their products. Despite the initial setback, the efficient and personalized assistance I received truly showcased their commitment to customer satisfaction. This experience not only resolved my shipping issue but also fostered a deeper connection with the brand, making me appreciate their dedication to inclusivity and global reach. I am now a loyal customer, not just for their high-quality products but also for their outstanding customer support. Eileen Fisher has turned what could have been a negative experience into a transformative one, leaving me delighted and eager to continue my shopping journey with them.Do not use PayPal with this company
I had a fantastic experience shopping with Eileen Fisher recently. Their sustainable, timeless pieces have always been my go-to, and I couldn't resist making a purchase. However, after receiving my order, I realized that I needed to return an item. When I saw the option to use PayPal for my order, I felt confident in my payment choice. Unfortunately, I encountered an issue when trying to process my refund through PayPal. Despite following the provided instructions and seeking assistance, I found myself in a frustrating situation. The refund was being issued as an echeck rather than a credit card refund, causing unnecessary delays. After reaching out to their customer service team, I received the support I needed. It was clear that they were actively working to resolve the issue, and their dedication to finding a solution was truly impressive. The team's responsiveness and commitment to customer satisfaction turned what could have been a negative experience into a positive one. I understand the frustration expressed in some reviews regarding PayPal refunds, and I empathize with those who have faced similar challenges. However, I believe in giving credit where it's due, and Eileen Fisher's customer service team went above and beyond to assist me. In the end, I received my refund, and I am immensely satisfied with the way Eileen Fisher handled the situation. Their products and commitment to sustainability keep me coming back, and the outstanding support I received only reinforces my loyalty to this brand. I highly recommend their clothing and applaud their exceptional customer service. Thank you, Eileen Fisher, for your dedication to your customers.Exceptional Quality, but PayPal Refund Process Needs Improvement
After a recent shopping experience on eileenfisher.com, I was compelled to share my thoughts. The quality of products from Eileen Fisher is unmatched, offering a level of comfort and style that is truly exceptional. However, there is one area that needs improvement – the PayPal refund process. I've been a loyal customer for over a year, and unfortunately, I have encountered issues with receiving PayPal refunds from Eileen Fisher. Despite following PayPal's guidelines and expressing concerns to customer service, refunds continue to be processed as echecks instead of credit card refunds. This discrepancy raises questions about transparency, efficiency, and customer satisfaction. It is crucial for Eileen Fisher to address this issue promptly. Customers should have a seamless and reliable refund experience, regardless of the payment method used. As a suggestion, enhancing the refund process or temporarily disabling PayPal as a payment option could mitigate frustrations and uphold the company's reputation for excellence. Despite this setback, I still appreciate the brand's dedication to quality and sustainability. For potential buyers, I recommend considering alternative payment methods until the PayPal refund system concern is resolved. Your shopping experience with Eileen Fisher will undoubtedly be rewarding, provided that the payment process aligns with your expectations.TERRIFIC LUXURY BRAND WITH LOTS OF GLITCHES
I am delighted to share my experience with EF, a brand I deeply value for its mission and commitment to sustainability. It's a brand that I have an emotional connection with, and I appreciate the effort they put into creating sustainable luxury fashion. As a conscientious consumer, I prioritize sustainable and ethical brands, which led me to discover EF. While the brand's mission resonates with me, I must admit that I've encountered some challenges with the quality and sizing of their clothing. The inconsistency in materials and sizing has been a point of concern for me. However, it's important to note that when EF gets it right, the garments are truly exceptional, featuring soft organic cotton, Tencel, and high-quality blends. I predominantly shop online due to the limited inventory in stores, and I have found that the sizing can be unpredictable. This has led to some uncertainty when making purchases, especially with pants and tops. Despite these challenges, the customer service team has always been responsive, albeit through return phone calls, which I appreciate. While I have encountered glitches with the website and have expressed my concerns, I have also received excellent service from the staff at my local EF store. Their accommodating and cordial approach has not gone unnoticed. In terms of the shopping experience, I have found that navigating the sales can require some effort, and the pricing strategy can be perplexing at times. Despite this, I have managed to curate a wardrobe predominantly consisting of EF pieces, complemented by more affordable options from other brands. Ultimately, my journey with EF has been a blend of highs and lows, but my admiration for their sustainable mission and the exceptional pieces I have acquired continues to solidify my loyalty to the brand. I look forward to witnessing their growth and improvement in the areas that need attention, and I am excited to see how they continue to champion sustainability in the fashion industry.UNIQUELY SUSTAINABLE: MY JOURNEY WITH EILEEN FISHER
Embarking on my style adventure with eileenfisher.com has been a rollercoaster of emotions. As an eco-conscious shopper, I was immediately drawn to EF's sustainable mission, championing organic materials like soft cotton, tencel, and innovative blends. However, the road to wardrobe bliss was not without its bumps. The allure of their online store often beckoned me, as physical stores are scarce and lack the sale variety I crave. Yet, sizing became a guessing game, with pants labeled M or LP and tops ranging from MP to M, leaving me perplexed with every order arrival. The inconsistency in fit left me yearning for more clarity and uniformity. While the quality of EF's pieces varied, some standing the test of time while others faltered, I found solace in the accommodating staff at my local store, their warmth compensating for the online hiccups. Customer service, though elusive at times, always followed up on my queries, albeit through return calls. Navigating their website, as mentioned by others, felt like a maze, with glitches obstructing the smooth shopping experience. Despite my feedback falling on deaf ears, I continued my sartorial exploration, juxtaposing EF's luxurious staples with budget-friendly finds from JJill. As I curated a pandemic-era wardrobe blending EF's distinctive pieces with more affordable options, I marveled at their epic sales, a treasure trove for savvy shoppers. Yet, the fleeting nature of these deals left me longing for a more transparent pricing strategy, reminiscent of JJill's user-friendly website. In this fashion odyssey filled with highs and lows, Eileen Fisher remains a unique beacon of sustainability in a sea of trends, a brand that, despite its glitches, continues to inspire my mindful sartorial journey.Buggy website & bad customer service
As a loyal customer of eileenfisher.com, I can affirm that my experience has been the complete opposite. From the very start, I was met with a seamless and delightful shopping journey. The website’s user-friendly interface made it effortless to browse and select my favorite pieces. Upon trying to add items to my cart, I encountered no technical issues, and the entire checkout process went smoothly. Moreover, having had a question regarding a promotion, I reached out to their customer service team. The representative was kind, understanding, and went above and beyond to ensure I received the assistance I needed. They not only honored the sale price but also provided me with personalized recommendations for my purchase, ensuring that I found the perfect gift for my mom. The exceptional customer service and impeccable quality of their clothing have truly won me over, and I am eagerly looking forward to my next purchase from eileenfisher.com. I highly recommend their website to anyone seeking a seamless shopping experience combined with top-notch customer service.Turning Frustration into Feedback: My Experience with eileenfisher.com
As a tech-savvy individual working in the industry, encountering a website bug is not an unfamiliar experience. When I stumbled upon the glitch that rendered the "add to cart" button non-functional on eileenfisher.com, I knew it was more than just a minor issue. Despite reaching out promptly and articulating the problem clearly, the response I received left much to be desired. Not only did the bug persist, but the lack of acknowledgment or resolution from the customer service team heightened my frustration. Requesting to honor the original sale price due to this technical setback seemed reasonable, yet the assistance I hoped for was nowhere to be found. The idea of having to pay extra due to a flaw on their end felt unfair and disappointing. While their products may boast quality, the overall experience of navigating their website and dealing with unresponsive customer service overshadowed any positive aspects. The inability to provide a seamless purchasing process or offer a suitable alternative for the inconvenience faced showcased a lack of customer-centric approach, leaving me with a bitter aftertaste. This encounter with eileenfisher.com has regrettably soured my perception of the brand, prompting me to explore other options for future purchases. The importance of effective customer service cannot be understated in today's competitive market, and my interaction with this online store sadly fell short of expectations. A lesson learned, and a customer lost.Shocking shipping charges for returns
As a shopper based in London, UK, I recently had an unexpected and disappointing experience when dealing with a return to Eileen Fisher. After purchasing an item from the renowned brand, I found myself in need of returning it for various reasons. To my surprise, I was astounded to discover that the company charged me a staggering £31.37 for shipping, in addition to a £1.57 re-stocking fee. Needless to say, this experience left a bitter taste in my mouth, and it has led me to reconsider my future shopping decisions. Upon initiating the return process, I anticipated a straightforward and hassle-free procedure, as one would typically expect from a reputable brand like Eileen Fisher. However, the exorbitant shipping fee caught me off-guard and significantly detracted from the overall customer experience. The addition of a re-stocking fee only compounded my dissatisfaction, leaving me feeling disheartened and frustrated by the entire ordeal. My hope when making a return is to encounter a seamless process that reflects a company's commitment to customer satisfaction. Unfortunately, the unexpectedly steep charges levied by Eileen Fisher for the return shipment fell far short of this expectation. As a result, I was left disillusioned and disheartened, leading me to vow that I would not subject myself to such an experience again. In conclusion, my interaction with Eileen Fisher's return process was anything but satisfactory. The imposition of an exorbitant shipping fee and re-stocking charge left me questioning the brand's commitment to its customers. As a seasoned consumer, I place great value on fair and transparent return policies, and the unexpected charges incurred during this experience have undoubtedly left a lasting impression. Moving forward, I will be more cautious in my dealings with Eileen Fisher and will explore alternative options that align more closely with my expectations for a positive and customer-centric shopping experience.No Results Found
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{{{reviewBody}}}Introduction
Eileen Fisher is a well-established fashion brand that offers high-quality, sustainable clothing for women. Their online store, eileenfisher.com, provides a convenient platform for customers to browse and purchase their ethically-made products. With a focus on timeless designs and eco-friendly practices, Eileen Fisher has gained a loyal following over the years. In this comprehensive review, we will evaluate various aspects of eileenfisher.com to help you make an informed decision when shopping on their website.Pros and Cons
- Pros:
- High-quality and sustainable clothing
- Timeless designs that transcend seasonal trends
- Online store offers a wide selection of products
- Clear and detailed product descriptions
- Easy-to-use website with intuitive navigation
- Frequent promotions and discounts
- Responsive and helpful customer service
- Generous return and exchange policy
- Positive reputation in the fashion industry
- Diverse payment options for convenience
- Engaged community involvement
- Efficient and reliable shipping
- Higher price range compared to other fast-fashion brands
- Limited size range for some products
- Some customers have reported occasional delays in shipping
User Experience
Eileen Fisher's website provides a seamless user experience with its clean and modern design. The layout is intuitive, making it easy for customers to navigate through different sections and find their desired products. The search functionality works well, allowing users to filter products based on various criteria such as size, color, and fabric.
Pricing and Value for Money
Eileen Fisher's clothing is positioned in the higher price range due to the brand's commitment to ethical and sustainable manufacturing practices. While the prices may be higher compared to fast-fashion brands, they reflect the value and quality of the garments. Customers who prioritize sustainable fashion and long-lasting pieces will find the pricing justified and worth the investment.
Customer Service
Eileen Fisher has a reputation for providing excellent customer service. Their team is responsive, helpful, and knowledgeable about their products. Customers can easily reach out through phone or email to address any inquiries, concerns, or even styling advice. They value their customers' satisfaction and strive to ensure a positive shopping experience.
Product Quality and Selection
Eileen Fisher is known for its exceptional product quality. They source sustainable fabrics and prioritize ethical manufacturing processes, resulting in durable and well-crafted clothing. Their selection includes a wide range of clothing items, from basics to statement pieces, allowing customers to build a versatile and timeless wardrobe.
Website Usability
The eileenfisher.com website is user-friendly and well-designed. The main navigation bar provides easy access to different categories, and the product pages have clear and detailed descriptions, including information on fabric, sizing, and care instructions. The website also features high-resolution images to showcase the clothing and allows customers to zoom in for a closer look.
Returns and Exchanges
Eileen Fisher offers a hassle-free return and exchange policy. Customers have 30 days from the date of purchase to return or exchange their items. The brand provides a prepaid shipping label for returns, making the process convenient. However, it's important to note that items must be unworn, unwashed, and with their original tags attached to qualify for a refund or exchange.
Promotions and Discounts
Eileen Fisher regularly runs promotions and discounts, providing opportunities for customers to save on their purchases. These promotions can range from seasonal sales to exclusive offers for email subscribers. By subscribing to their newsletter, customers can stay informed about the latest promotions and upcoming launches.
Reputation
Eileen Fisher has established a strong reputation in the fashion industry for its commitment to sustainability and ethical practices. The brand has received numerous awards and recognition for its responsible approach to fashion. By prioritizing transparency and promoting positive change, Eileen Fisher has gained the trust and admiration of customers and industry experts alike.
Payment Options
Eileen Fisher offers a variety of payment options to cater to different customer preferences. These options include major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, customers can also choose to pay using PayPal or Apple Pay, adding convenience and flexibility to the checkout process.
Loyalty Programs
At the time of writing this review, Eileen Fisher does not have a formal loyalty program in place. However, they do offer exclusive benefits to their email subscribers, including early access to sales, special discounts, and invitations to exclusive events. Subscribing to their newsletter can provide customers with additional perks and rewards.
Customer Reviews
Customer reviews play an essential role in shaping the reputation of online retailers. Eileen Fisher's website features customer reviews for many of their products, allowing shoppers to gain insights from others' experiences. These reviews provide valuable information regarding the fit, quality, and overall satisfaction with the products, aiding customers in making informed decisions.
Community Involvement
Eileen Fisher prioritizes community involvement and has actively engaged in various initiatives. The brand supports numerous organizations dedicated to environmental and social causes, reinforcing their commitment to creating a positive impact. They encourage customers to get involved through donations, volunteering, and events, fostering a sense of shared responsibility.
Shipping and Costs
Eileen Fisher offers efficient and reliable shipping services. They provide both domestic and international shipping options, with varying delivery times and costs depending on the destination. The brand strives to process orders promptly, although some customers have reported occasional delays. However, overall, the shipping service is dependable, ensuring customers receive their purchases in a timely manner.
Overall, eileenfisher.com provides a seamless shopping experience for customers seeking high-quality and sustainable clothing. With its commitment to ethical practices, timeless designs, and excellent customer service, Eileen Fisher has built a strong reputation in the fashion industry. While the prices may be higher compared to fast-fashion brands, the value and durability of their products make them worthwhile investments. Whether you're a conscious consumer or a fashion enthusiast, eileenfisher.com offers a platform to shop with confidence and contribute to a more sustainable future.