Users Voice for Ekontea

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Ekontea Overall rating
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Review article published on: 05 Apr 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.8 3.3 2.6 1.5 3
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Ekontea Review by

Introduction is an online retailer of tea and related products, with a focus on sustainability and fair trade. The company sources its teas directly from farmers and cooperatives around the world, ensuring the highest quality and freshness. is committed to providing its customers with a unique tea drinking experience, while also supporting sustainable farming practices and fair labor conditions.

Pros and Cons

  • High-quality teas sourced directly from farmers and cooperatives.
  • Sustainability and fair trade practices are a top priority for the company.
  • Wide selection of teas, including organic and rare varieties.
  • Easy to navigate website with detailed product information.
  • Free shipping on orders over $50.
  • Prices may be higher than some competitors.
  • Limited selection of tea accessories.

User Experience offers users a seamless and enjoyable browsing experience. The website is well-organized, and products are easy to find using the search function or by browsing the various categories. Product descriptions are detailed and informative, making it easy for users to decide which products best suit their needs. Overall, users can find it easy to navigate the website and complete their purchase without any issues.

Pricing and Value for Money offers a wide range of teas at various price points. While some of the prices may be higher compared to other retailers, the company's commitment to sustainability and fair trade practices justifies the pricing. The value for money is outstanding, considering the high quality of the teas the company offers.


Although is unique in its focus on sustainability and fair trade practices, there are other online tea retailers such as Adagio, Harney & Sons, and Teavana that offers similar products.

Customer Service offers excellent customer service, with a knowledgeable and friendly team available to answer any questions or concerns customers may have. The company's contact information is easy to find on the website, and communication is fast and efficient.

Product Quality and Selection

The quality of's teas is outstanding, with an extensive selection of teas available, including organic and rare teas. The company sources its teas directly from farmers and cooperatives around the world, ensuring the highest quality and freshness. The tea selection ranges from flavored, wellness, herbal, and many more. While the selection of tea accessories is limited compared to some other retailers.

Website Usability website is well-designed, with an easy-to-navigate homepage that provides access to all the necessary information customers need. The website is optimized for both desktop and mobile devices, so customers can easily browse the site regardless of their device, which makes it very user-friendly.

Returns and Exchanges offers a straightforward return policy, allowing customers to return any product with which they are not satisfied within 30 days of purchase.

Promotions and Discounts offers various promotions and discounts throughout the year, including free shipping on orders over $50 and discounts on certain products.

Reputation has an excellent reputation for its commitment to sustainability and fair trade practices, as well as its high-quality teas. The company has received positive reviews from satisfied customers on various online platforms and review sites.

Payment Options

Customers can pay for their purchases using various payment methods, including credit cards (Visa, Mastercard, American Express) and PayPal.

Loyalty Programs does not have a formal loyalty program, but customers can sign up for the newsletter to receive promotions and discounts.

Customer Reviews has received many positive reviews from satisfied customers on various online review sites.

Community Involvement is committed to promoting sustainability and fair trade practices, both within the tea industry and in the broader community. The company supports several non-profit organizations that promote sustainability and fair labor practices.

Shipping and Costs offers free shipping within the US on orders above $50. Shipping costs for international deliveries vary depending on the location and the size of the order. Delivery times for domestic orders are usually within five business days, and international orders take 7 – 21 business days.