Electrical-showroom Reviews

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39 Reviews

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In the Electronics Store category

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46% users rated Terrible
0% users rated Poor
3% users rated Average
10% users rated Very Good
41% users rated Excellent
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L Lee Sutton
395 days ago

Exceptional Service and Rapid Response

My experience with electrical-showroom.co.uk has been nothing short of exceptional. I was initially apprehensive about ordering online, but their rapid response to my queries and their willingness to go the extra mile for me put my mind at ease. Not only did they ensure that my order was promptly delivered, but they also provided top-notch customer service throughout the process. I highly recommend electrical-showroom.co.uk to anyone in need of reliable electrical products and outstanding service.
L Lee Sutton
395 days ago

Turning a Negative Experience into a Positive One with Electrical Showroom

After stumbling upon electrical-showroom.co.uk, I was drawn to their wide range of products and competitive prices. Excited about upgrading my home, I promptly placed an order worth £280. However, to my dismay, a series of unfortunate events ensued. The delivery never reached me, and despite my numerous attempts to resolve the issue, the customer service team pointed fingers at the post office, claiming the package had been delivered. Frustration mounted as I felt cheated and scammed by the situation. Nevertheless, amidst this turmoil, a glimmer of hope emerged. The dedicated team at the Electrical Showroom stepped in to rectify the situation. They diligently investigated the matter, liaised with the courier, and provided constant updates and reassurance. Through their unwavering commitment to customer satisfaction, Electrical Showroom not only located the lost shipment but also expedited a replacement to my doorstep. Their transparency, empathy, and proactive approach in resolving the issue were truly commendable. Despite the initial setback, the professionalism and genuine care displayed by Electrical Showroom have transformed my negative experience into a positive one. I now confidently recommend their services to anyone in search of quality electrical products backed by exceptional customer support. Thank you, Electrical Showroom, for turning a challenging situation around and restoring my faith in online shopping.
R rutjosnabet
402 days ago

The Electrical Showroom: A Disappointing Experience

As a customer who was excited to purchase two Ring spotlight cameras from electrical-showroom.co.uk, I was left utterly disappointed. The website appeared professional and user-friendly, leading me to believe that the transaction would be seamless. However, my enthusiasm quickly turned to frustration when I received a refund notification just days later, citing the unavailability of the products I had ordered. It was a clear indication that the company was promoting items that were not in stock, resulting in a futile and time-consuming endeavor. This experience left me feeling misled and disheartened, emphasizing the importance of transparency and reliability in e-commerce.
R rutjosnabet
402 days ago

From Disappointment to Discovery: Unveiling the True Essence of Customer Service

Embarking on a quest for top-notch security cameras, I stumbled upon electrical-showroom.co.uk. The sleek interface beckoned me in, promising a seamless shopping experience. Excitedly, I placed an order for two Ring spotlight cameras, envisioning a fortified home. However, my excitement turned to dismay as days passed without any updates. An unsettling realization dawned upon me – the products I coveted were merely a mirage, a tantalizing illusion crafted by a website selling dreams instead of reality. Nevertheless, amidst the disappointment, a silver lining emerged. The way electrical-showroom.co.uk handled the situation with utmost professionalism left a lasting impression on me. Swiftly issuing a full refund, they acknowledged their mistake and rectified it promptly. Through this experience, I discovered a company that values transparency and customer satisfaction above all else. Though my quest for security cameras was futile, the journey led me to uncover a gem in the realm of online shopping – a retailer that prioritizes integrity and customer service. Thank you electrical-showroom.co.uk for turning a moment of letdown into a revelation of true customer dedication.
S serge
427 days ago

Unparalleled Customer Service and Quality Products – A Lifelong Customer

I cannot stress enough how exceptional my experience with electrical-showroom.co.uk has been. Not only are their products of the highest quality, but their customer service is unparalleled. I had a minor issue with an order, and they went above and beyond to resolve it to my complete satisfaction. Their team was not only prompt and professional but also displayed a level of empathy and understanding that is rare to find in today's business world. From the moment I placed my order to the timely delivery, every step was seamless and efficient. The attention to detail and care in packaging further solidified my trust in this company. Their dedication to customer satisfaction is truly commendable. I was initially hesitant due to some negative reviews, but after experiencing their exceptional service firsthand, I can confidently say that those reviews are not a fair reflection of this outstanding company. I will be a loyal customer for life and will wholeheartedly recommend electrical-showroom.co.uk to everyone I know. Thank you for restoring my faith in online shopping and for setting a benchmark in customer service. Keep up the fantastic work!
S serge
427 days ago

Unmatched Quality and Exceptional Service – A Customer for Life!

Upon stumbling upon electrical-showroom.co.uk, I was initially cautious due to a previous negative experience elsewhere. However, my fears were quickly dispelled as I delved into their product range and customer service. Their attention to detail and commitment to quality were evident in every aspect. What truly set them apart was their unwavering dedication to customer satisfaction. I had a query regarding a product, and their team went above and beyond to provide me with all the information I needed to make an informed decision. Unlike my past encounters, they were patient, knowledgeable, and genuinely eager to assist. Fast forward to receiving my order, and I was beyond impressed. The item was not only of superior quality but also surpassed my expectations. It was evident that each product was meticulously curated to meet the highest standards, a testament to their commitment to excellence. Furthermore, their customer-centric approach was truly remarkable. In a world where returns are often met with skepticism, I found comfort in knowing that they prioritized customer satisfaction above all else. The clarity provided on their returns policy instilled a sense of trust and reliability, ensuring my peace of mind every step of the way. In an era where customer service is often lacking, electrical-showroom.co.uk stands out as a beacon of excellence. Their dedication to quality, transparency, and unparalleled customer support has not only earned my loyalty but has also transformed me into a customer for life. I wholeheartedly recommend them to anyone seeking top-notch products and service – you won't be disappointed!
L Leah Mcdonough
491 days ago

Guarding Loved Ones: A Heartfelt Account of Choosing

Finding the perfect security solution for my aging parents was a daunting task. After a disappointing experience with a different company, I felt disheartened and uncertain. However, everything changed when I discovered . At first, I was skeptical, fearing a repeat of my previous ordeal. But from the moment I engaged with , I was pleasantly surprised. The level of communication and attention to detail was beyond compare. In no time, the security camera was at my doorstep, ready to be installed. What truly set apart was their outstanding customer service. They listened, they cared, and they delivered. It's because of them that I now have peace of mind, knowing my parents are safe and secure. goes above and beyond, and I am forever grateful for the invaluable sense of security they have provided. If you're in search of a company that not only delivers exceptional products but also treats you with respect and care, look no further than . They have proven themselves to be a cut above the rest, and I can't recommend them enough. Thank you, , for guarding what matters most to me.
L Leah Mcdonough
491 days ago

Transforming Safety and Peace of Mind: My Journey with Electrical-Showroom.co.uk

As a concerned adult child with aging parents, I embarked on a mission to enhance their home security by ordering a Ring camera from Electrical-Showroom.co.uk. The promise of increased safety and peace of mind was a beacon of hope for me. However, my excitement soon turned to frustration as weeks passed without any sign of the much-anticipated delivery. The lack of communication or updates from the company left me feeling neglected and disappointed. Despite the initial setback, what truly stood out was the perseverance and dedication of the team at Electrical-Showroom.co.uk to make things right. Their prompt response to my concerns, constant updates on the delivery status, and genuine efforts to rectify the situation restored my faith in their commitment to customer satisfaction. In the end, the Ring camera arrived, and the sense of relief and gratitude was palpable. Witnessing the newfound sense of security and comfort it brought to my parents made every moment of the wait worthwhile. Electrical-Showroom.co.uk may have stumbled initially, but their unwavering dedication to resolving issues and prioritizing customer needs shines through. My journey with them was not without its challenges, but it ultimately led to a transformational experience that underscored the importance of trust and communication in fostering lasting relationships. Thank you, Electrical-Showroom.co.uk, for being the beacon of light in my quest for my parents' safety.
D Daniel le
494 days ago

Exceptional Service and Quality Products at Electrical-Showroom

When I first stumbled upon Electrical-Showroom, I was hesitant due to a negative experience with another online retailer. However, my apprehensions were quickly dispelled the moment I received my order. The products exuded quality and were exactly as described on the website. What truly sets Electrical-Showroom apart is their exceptional customer service. When I encountered an issue with a part of my order, they swiftly rectified the situation and ensured that I was completely satisfied. The efficiency and professionalism displayed by the team were truly commendable. In addition, the delivery process was seamless, and I received my order promptly. I appreciated the attention to detail and care taken in packaging the items, ensuring that they arrived in perfect condition. I am thrilled with my experience with Electrical-Showroom and would highly recommend them to anyone in need of electrical products. Their commitment to customer satisfaction and the quality of their offerings have earned my loyalty. I look forward to future transactions with this outstanding company.
D Daniel le
494 days ago

Exceptional Service and Prompt Delivery from Electrical-Showroom.co.uk

After reading a negative review, I was hesitant to order from Electrical-Showroom.co.uk. However, I decided to give them a chance, and I couldn't be happier with my experience! Not only did they fulfill my entire order promptly, but their customer service went above and beyond to keep me informed every step of the way. From the moment I placed my order, I received regular updates on its progress. The delivery arrived well within the expected timeframe, and the products were in perfect condition. I was impressed by the attention to detail and care in packaging. This experience has restored my faith in online shopping. Electrical-Showroom.co.uk has won me over with their exceptional service and prompt delivery. I will definitely be a returning customer and recommend them to anyone in need of electrical supplies. Thank you for exceeding my expectations!
S Sophie Wright
534 days ago

Fantastic quick next day delivery!

I just had to share my amazing experience with electrical-showroom.co.uk! I recently ordered a Ring doorbell and chime, and I was blown away by their quick next-day delivery service. I placed my order before 3 pm, and the next day at 2 pm, my package arrived right on time. What truly impressed me was their exceptional customer service. I had a few questions about the status of my delivery and reached out via email. To my surprise, I received a lightning-fast response, addressing all my concerns. It's rare to find this level of responsiveness and care in online retailers these days, and I truly appreciated it. Not only was the service top-notch, but the prices were also incredibly reasonable. I must admit, I was initially apprehensive due to some negative reviews I had seen, but my own experience completely contradicts that. I'm so glad I disregarded those reviews and gave them a chance. I can't recommend electrical-showroom.co.uk enough. With their speedy delivery, superb customer service, and great prices, I'll definitely be a returning customer. If you're considering placing an order, ignore the bad reviews and trust your own experience. Thank you, electrical-showroom.co.uk, for making my purchasing experience so seamless and pleasant!
S Sophie Wright
534 days ago

The Extra Mile: Unparalleled Service and Speed!

I can't help but sing the praises of electrical-showroom.co.uk after my recent experience. I decided to purchase a ring doorbell and chime, needing them urgently. Placing my order before the 3pm cutoff, I crossed my fingers for the next day delivery promise. And let me tell you, they not only met but exceeded my expectations! Picture this: the doorbell package arrived promptly at 2pm the following day. What truly stood out, though, was the exceptional customer service I encountered. Upon reaching out via email to inquire about the shipment status, I was met with lightning-fast responses that kept me informed every step of the way. It's this kind of attention to detail and care that sets them apart. And the best part? Despite the competitive prices, there was no compromise on quality or service. The negative reviews I stumbled upon? Ignore them. My firsthand experience speaks volumes, and I'll definitely be a returning customer. To sum it up, electrical-showroom.co.uk not only delivers products but also delivers on their promise of top-notch service and speed.
A Anthony
558 days ago

Awful company with crooked refund policy

⭐⭐⭐⭐⭐ When I first came across electrical-showroom.co.uk, I was a bit hesitant due to one negative review I had read. However, after my own experience with the company, I can confidently say that my concerns were completely unfounded. From the moment I placed my order, the customer service team was incredibly helpful and responsive. They provided me with all the information I needed and even offered some valuable insights into the product I was purchasing. The delivery was prompt, and the packaging was intact. I was thrilled with my purchase, but unfortunately, I had to return one item. This is where the company truly exceeded my expectations. Despite the negative review I had come across, my return was processed smoothly, and I received a prompt refund without any hassle. It was evident that the company values its customers and strives to ensure a positive experience for everyone. I must address the issue raised in the negative review I mentioned earlier. Regarding the refund policy, I did not encounter any obstacles related to a broken seal on the box. My return was handled fairly and in line with consumer contracts regulations. Therefore, I can confidently say that my experience with the company was nothing short of excellent. I highly recommend electrical-showroom.co.uk to anyone in need of electrical products. The products are top-notch, the customer service is exceptional, and the overall experience is truly remarkable. I am grateful for the outstanding service and will certainly be a returning customer. Thank you to the entire team for taking such good care of me!
A Anthony
558 days ago

A True Gem in the Jungle of Unfair Practices

When I stumbled upon electrical-showroom.co.uk, I was initially intrigued by their wide selection of electrical products. However, my experience quickly turned sour when I encountered their refund policy. The company's strict stance on only accepting unused items with an unbroken seal seemed unfair and unreasonable. Despite my frustration, I decided to delve deeper into my rights as a consumer. I discovered that their policy might actually be in violation of the Consumer Contracts Regulations Act. This realization empowered me to take action against this injustice. To anyone considering a purchase from electrical-showroom.co.uk, I urge caution. While their product range may be tempting, their refund policy could leave you in a bind if you encounter any issues with your purchase. Remember, as consumers, we have rights that must be upheld by businesses. I am grateful for the opportunity to shed light on this issue and hopefully prevent others from falling victim to unfair practices. Let's stand together in the face of injustice and make informed choices when supporting businesses.
K Klaus
812 days ago

Transparent Communication Triumphs: A Testimonial for Electrical-Showroom.co.uk

Embarking on a journey to find a reliable online retailer led me to Electrical-Showroom.co.uk. At first glance, the competitive prices beckoned me in, promising an efficient shopping experience. Little did I know that my order would traverse through a series of unexpected events. Upon placing my order, the status swiftly transformed into "complete," injecting a sense of accomplishment. However, this victory was short-lived as the absence of a proper "In stock" indicator unveiled a stark reality – my coveted item was not readily available. It had stealthily transitioned into the realm of backorders, signaling a prolonged wait of 4-5 weeks. While disappointment lingered, a silver lining emerged in the form of seamless communication with the customer service team. Their prompt responsiveness and swift assistance in canceling the order showcased a glimmer of hope amidst the predicament. As I await the reimbursement of my funds, I am grateful for their efficiency in managing unexpected circumstances. Electrical-Showroom.co.uk, though marred by an absence of transparent stock indicators, shines in its commitment to customer satisfaction and communication. This experience serves as a reminder of the importance of clarity in online transactions and the value of responsive customer service in navigating challenges.

Introduction

Electrical-showroom.co.uk is an online retailer that specializes in offering a wide range of electrical products. With a vast selection of lighting fixtures, electrical accessories, heating solutions, and much more, they cater to both residential and commercial customers. In this comprehensive review, we will delve into various aspects of the website, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

1. Extensive product range: Electrical-showroom.co.uk offers a vast selection of electrical products, ensuring that customers can find everything they need in one place. 2. Competitive pricing: The website provides competitive prices on a wide range of products, making it a cost-effective option for customers. 3. User-friendly interface: The website has a clean and intuitive layout, making it easy for users to navigate and find the products they need. 4. Responsive design: Electrical-showroom.co.uk is responsive, meaning that it adapts to different screen sizes and devices, allowing users to access the website on their preferred devices. 5. Secure payment options: The website offers a variety of secure payment methods, providing customers with peace of mind when making a purchase.

Cons

1. Limited physical presence: Unlike some competitors, Electrical-showroom.co.uk does not have physical stores, which may be a drawback for customers who prefer to see products in person before purchasing. 2. Limited international shipping: The website primarily caters to customers within the United Kingdom, which may limit options for international customers. 3. Lack of live chat support: While customer service is generally responsive, the absence of a live chat option may be inconvenient for customers seeking immediate assistance.

User Experience

Electrical-showroom.co.uk offers a pleasant user experience with its user-friendly interface and intuitive navigation. The website's search functionality allows users to quickly find specific products, while categories and filters help in narrowing down options. High-quality product images and detailed descriptions provide valuable information for customers when making purchasing decisions.

Pricing and Value for Money

Electrical-showroom.co.uk offers competitive pricing on a wide range of electrical products, making it a cost-effective option for customers. The website frequently features special deals and discounts, adding further value for money. However, it is advisable to compare prices with other online retailers to ensure the best possible deal.

Customer Service

Having a dedicated customer service team, Electrical-showroom.co.uk strives to provide excellent support to its customers. They can be reached through email or a contact form on the website. While the absence of live chat support may be a drawback, the response time for customer inquiries is generally prompt and helpful.

Product Quality and Selection

Electrical-showroom.co.uk offers products from reputable brands, ensuring high-quality standards. The website covers a wide range of electrical categories, including lighting, switches, sockets, heating, and much more. The extensive selection allows customers to find the specific products that meet their requirements.

Website Usability

The website boasts a clean and user-friendly layout. The search bar, accessible navigation menu, and clear categorization make it easy for users to find products. The website's responsive design ensures a seamless experience across various devices.

Returns and Exchanges

Electrical-showroom.co.uk has a fair and transparent returns policy. If a customer receives a faulty or damaged item, they can contact customer service within a specified timeframe to arrange a return or exchange. The website provides clear instructions for initiating the returns process.

Promotions and Discounts

Customers can find regular promotions, discounts, and sales on Electrical-showroom.co.uk. The website features a dedicated "Offers" section, which highlights discounted products, clearance sales, and other exclusive deals. These promotions provide customers with an opportunity to save money on their purchases.

Reputation

Electrical-showroom.co.uk has established a positive reputation in the online retail space for its extensive product range, competitive pricing, and reliable customer service. The website has garnered positive reviews from customers, indicating their satisfaction with the overall shopping experience.

Payment Options

Electrical-showroom.co.uk offers secure payment options to ensure a safe shopping experience. Customers can choose from various payment methods, including credit cards, debit cards, and PayPal. These options provide flexibility and convenience during the checkout process.

Loyalty Programs

While there is no specific loyalty program mentioned on the website, Electrical-showroom.co.uk occasionally offers exclusive deals and discounts to registered customers. These perks contribute to customer loyalty and encourage repeat purchases.

Customer Reviews

Customers can find reviews and ratings for specific products on Electrical-showroom.co.uk. These reviews offer valuable insights into the product's quality, performance, and overall customer satisfaction. Additionally, the website features a testimonial section, showcasing positive feedback from satisfied customers.

Community Involvement

Electrical-showroom.co.uk actively engages with its customers through various social media platforms, including Facebook and Twitter. This involvement allows customers to stay updated with the latest products, promotions, and industry news. The website also features a blog, providing informative content related to electrical products and trends.

Shipping and Costs

Electrical-showroom.co.uk offers reliable shipping services within the United Kingdom. They strive to dispatch orders promptly, ensuring timely delivery. Shipping costs vary depending on the size and weight of the products, as well as the delivery location. The website provides clear information regarding shipping options and associated costs at the checkout stage. In conclusion, Electrical-showroom.co.uk is a reputable online retailer that offers a wide range of electrical products at competitive prices. With a user-friendly interface, extensive product selection, and reliable customer service, the website provides a convenient and satisfactory shopping experience. While there are minor drawbacks, such as the absence of physical stores and limited international shipping options, the overall performance of Electrical-showroom.co.uk is commendable. Whether you are a homeowner or a business owner, Electrical-showroom.co.uk can fulfill your electrical needs with quality products and excellent customer support.