Introduction
Electric City Roasting Company is a specialty coffee roaster based in Scranton, Pennsylvania, with an online presence since 2010. They specialize in organic, Fair Trade and Direct Trade coffees from around the world. With a focus on sustainability, transparency, and quality, they roast their beans in small batches to guarantee freshness and showcase each coffee's unique flavor profile.
Pros and Cons
Pros:
- Specialize in organic, Fair Trade and Direct Trade coffees
- Small batch roasting ensures freshness
- Transparency in sourcing and processing
- Free shipping on orders over $50
- Flexible subscription options
Cons:
- Prices tend to be on the higher side
- Limited selection compared to larger companies
- No in-person tasting or retail location, only online
User Experience
The website is easy to navigate, with clear product descriptions and images. The subscription process is straightforward and flexible, allowing customers to choose the frequency and quantity of their deliveries. Payment options include credit/debit cards, PayPal, Google Pay, and Apple Pay.
Pricing and Value for Money
Electric City Roasting Company's prices tend to be higher than mass-market coffee brands but reflect the quality of their product and their commitment to sustainability and fairness. A 12-ounce bag of whole bean coffee ranges from $16 to $22, with discounts available for subscriptions and bulk purchases. Customers can create a custom subscription to choose their frequency and quantity of deliveries, with a 5% discount for more than one pound per month.
Alternatives
Other specialty coffee companies that offer a similar focus on sustainability and quality include Counter Culture Coffee, Intelligentsia Coffee, and Blue Bottle Coffee.
Customer Service
Electric City Roasting Company has a helpful and responsive customer service team, available via email and phone. They offer a 100% satisfaction guarantee and will replace or refund any coffee that does not meet customer expectations.
Product Quality and Selection
Electric City Roasting Company offers a selection of single-origin, blends, and decaf coffees from around the world. All of their coffees are certified organic and Fair Trade or Direct Trade, with transparent sourcing and processing information available on their website. The beans are roasted in small batches to ensure freshness and peak flavor.
Website Usability
The website is user-friendly, with clear product descriptions and images, easy navigation, and a straightforward checkout process. Customers can easily create a subscription or purchase a one-time order with various payment options.
Returns and Exchanges
Electric City Roasting Company offers a 100% satisfaction guarantee, and customers can contact their customer service team to arrange a refund or exchange if they are not satisfied with their purchase.
Promotions and Discounts
Electric City Roasting Company offers discounts for subscriptions and bulk orders, as well as occasional promotions and discounts for holidays or special events.
Reputation
Electric City Roasting Company has a positive reputation in the coffee industry for their focus on sustainability, quality, and transparency. They have received awards and recognitions for their coffee, including a notable mention from Food & Wine magazine.
Payment Options
Electric City Roasting Company accepts all major credit cards, as well as PayPal, Google Pay, and Apple Pay.
Loyalty Programs
Electric City Roasting Company offers a subscription program that provides customers with a 5% discount for more than one pound per month.
Customer Reviews
Electric City Roasting Company has positive reviews on their website and social media platforms, with customers praising the quality and flavor of their coffee, as well as their commitment to sustainability and fair trade.
Community Involvement
Electric City Roasting Company is involved in their local community, supporting local events and organizations, and sourcing some of their beans from small-scale farmers in the area.
Shipping and Costs
Electric City Roasting Company offers free shipping on orders over $50 within the continental United States. Shipping rates for smaller orders vary depending on location and weight. Orders are typically processed and shipped within 1-2 business days.
