Electrorad Reviews

Voted Poor (3/5)

24 Votes

20 Reviews

Vote Now

When Warmth Fades: My Experience with Aeroflow Heaters

As a customer who purchased 3 Aeroflow heaters from electrorad.co.uk in December 2020, my expectations were high. Unfortunately, one of the heaters failed to provide the much-needed warmth, despite measuring the room temperature accurately. This unexpected malfunction left me puzzled and disappointed, especially considering the limited usage of the heater. Frustratingly, the lack of a readily available contact number added to my concerns. Seeking guidance on how to address this issue became a challenge in itself. As a consumer genuinely looking for a solution, I hope to find help and answers quickly.

Exceptional Customer Support: A Genuine Testimonial of Electrorad.co.uk

I cannot thank Electrorad.co.uk enough for their exceptional after-sales care, especially when I encountered a problem. The swift response and positive attitude exhibited by Chloi and the entire staff truly made a difference. Their commitment to resolving issues and ensuring customer satisfaction is commendable. Richard.

The Warmth of Exceptional Service

A testimonial shining light on the outstanding customer service at electrorad.co.uk. I recently encountered a small hiccup with one of our four-year-old radiators. However, after reaching out to Richard from Electrorad, my worries were quickly put to rest. Richard's assistance was not only prompt but also incredibly helpful. He efficiently arranged for a replacement radiator to be sent out under the guarantee, and it arrived within a few days. The level of professionalism and genuine care exhibited by Richard and the team at Electrorad truly sets them apart. Their dedication to ensuring customer satisfaction is commendable. I am grateful for the seamless experience and outstanding support provided. For anyone in search of reliable electric heater systems, I wholeheartedly recommend Electrorad. Thank you for going above and beyond to deliver excellence in both products and service.

Exceptional Product Quality, Disappointing After-Sales Support: A Genuine Experience

Sharing my honest feedback on my interaction with Electrorad.co.uk, I must highlight the contrasting experiences I encountered. Initially, when I purchased the Electrorad Vanguard VA1500 Electric Radiator, I was impressed with its performance. However, when it came to seeking post-sales assistance, my enthusiasm was met with disappointment. Upon realizing the discrepancy between the instruction manual and the actual heater operation, I reached out to Electrorad for guidance. Despite their initial helpfulness in programming the heater, my troubles escalated when attempting to mount it on the wall. The plastic brackets provided proved to be flimsy and unsuitable for plasterboard, as they snapped during installation and removal. Communicating my concerns to Electrorad, I was met with a defensive and dismissive response, asserting that they had not encountered similar issues in the past. This lack of acknowledgment and professionalism left me feeling undervalued as a customer. The continued attempts to justify the faulty brackets instead of addressing my valid concerns only added to my frustration. While I appreciate the product's performance, the inadequate wall brackets and the unsatisfactory customer service overshadowed the overall experience. My review serves as a genuine account of the challenges faced, emphasizing the need for improved after-sales support and responsiveness from Electrorad. In conclusion, my experience with Electrorad has been a mix of admiration for the product quality and disappointment in the lack of accountability and respect in addressing customer concerns. It is my hope that this feedback contributes to enhancing the overall customer experience and fosters a culture of attentive support and genuine engagement.

A Genuine Testimonial: My Experience with Electric Radiator Shop

I feel compelled to share my honest review after a disappointing encounter with the company behind electrorad.co.uk, also known as Electric Radiator Shop. It is crucial to highlight that this is based solely on my personal perspective and should not be considered as absolute truth. Initially lured by their aesthetically pleasing website and promises of a stress-free shopping experience, I overlooked the absence of reviews under the Electric Radiator Shop alias. Placing an order for three purportedly top-notch A1 Grade radiators, I soon realized my mistake. These products, marketed as robust and of German origin, turned out to be more trouble than they were worth. The issue arose when the delivery arrived – a lone driver dropping off the heavy radiators on a pallet at the curb, without any warning of their weight or the challenging installation process. Struggling to transport these bulky items up to my first-floor flat, the physical strain led to injury and tears. Upon questioning the company, I was met with dismissive responses and unhelpful suggestions, highlighting their lack of consideration and empathy. Attempting to rectify the situation, I proposed an exchange for lighter, more suitable radiators, only to face further complications and resistance. The uncooperative attitude persisted, culminating in additional expenses for a return courier and the need to source replacement radiators elsewhere in haste. The lack of customer service and accountability displayed throughout this ordeal left me deeply distressed and dissatisfied. Ultimately, I urge caution to potential buyers considering products from this company, emphasizing the importance of thorough research and awareness of the hidden pitfalls in their services. My unfortunate saga serves as a cautionary tale, underscoring the importance of transparency, integrity, and genuine care in business interactions.

A Rollercoaster Journey with Electrorad: From Wrong Deliveries to Technical Turmoil

Embarking on my purchase from Electrorad.co.uk felt like stepping into a world of convenience and comfort. However, my excitement quickly turned to disappointment when the first delivery arrived with the wrong item. The return process seemed like an uphill battle, exacerbated by DPD's apparent oversight in failing to collect the incorrect item not once, not twice, but thrice. Despite the error being clearly on Electrorad's end, obtaining a refund proved to be a herculean task. Frustrated yet determined, I reluctantly agreed to receive the correct item, hopeful that my troubles would soon be over. Alas, my ordeal continued as I struggled to make the purchased HHR unit function properly. While my journey with Electrorad has been riddled with challenges and setbacks, I remain optimistic that a resolution is within reach. I am eagerly awaiting the moment when I can finally bask in the warmth and comfort promised by their products. Stay tuned for further updates on this rollercoaster ride of a customer experience.

Unveiling the Passion and Disappointment with Electrorad’s Customer Service

Embarking on a journey to enhance my home's comfort, I stumbled upon Electrorad, enticed by their promising two-star rating on Trust Pilot and the assurance of unparalleled customer service. Eager to navigate the complexities of programming my digiline radiator on the chilliest day of the year, I reached out to their support team, embracing the hope of clarity and guidance. Alas, the reality was starkly different from my expectations. Despite my earnest pleas for assistance, I was met with a mere suggestion to watch a tutorial video, a cold and impersonal response that failed to alleviate my confusion. As a pensioner grappling with the intricacies of technology, this dismissive gesture left me feeling stranded and unheard, ultimately leading me to seek external help from an electrician. The disappointment gripped me tightly, overshadowing my initial excitement and investment in Electrorad's radiators. The letdown resonated deeply, imprinting a sense of disillusionment that lingers and warns against future engagements with this brand. The quest for warmth and comfort, once accompanied by enthusiasm, now carries a tinge of caution and regret, a poignant reminder of the importance of genuine customer care and understanding. In the realm of home improvement and customer service, the journey with Electrorad stands as a compelling tale of unforeseen challenges, unmet expectations, and the enduring impact of a heartfelt connection lost.

Don’t purchase Vanguard radiators

My evaluation for electrorad.co.uk Don't purchase Vanguard radiators. If the digital panel on the radiators stops working the radiator is ineffective as there isn't any alternative for that panel. Three out of six radiators we purchased 4 years in the past at the moment are not working and have to get replaced fully. Electrorad aren't and instructed us we would have liked to purchase new radiators. We actually gained’t be shopping for something from them once more. Very poor product and customer support.

Unmatched Quality and Service – A Customer’s Journey with Electrorad

From skepticism to absolute satisfaction, my experience with Electrorad has been nothing short of transformative. Initially hesitant after stumbling upon negative reviews, I decided to take the plunge, and I couldn't be happier that I did. The radiators exude elegance and efficiency - a rare combination in the world of heating appliances. They seamlessly blend into any decor, adding a touch of sophistication while effectively heating up the space. The ease of operation further adds to their appeal, making them a user-friendly choice for any homeowner. However, like any relationship, ours faced challenges. Despite the initial allure, the electronics started failing one after another. My heart sank at the thought of constant replacements, each costing a significant sum. The warranty, a mere two years, felt insufficient as the issues surfaced after three years of ownership. Yet, amidst these trials, Electrorad stood out with unparalleled service. Despite the out-of-warranty status, their team assisted me through the process, offering replacement units at a discounted rate, showcasing their commitment to customer satisfaction. Their dedication to resolving my concerns promptly and effectively reinstated my faith in their brand. While the journey had its bumps, I can confidently say that Electrorad radiators are a worthwhile investment. The occasional setbacks were overshadowed by their exceptional performance and the company's unwavering support in times of need. To those still uncertain, trust in the product, and rest assured that Electrorad will be there every step of the way, ensuring your comfort and peace of mind. In a world where authenticity can be questioned, my review stands as a testament to the genuine quality and service provided by Electrorad. Embrace the warmth these radiators offer, both in terms of heat and customer care – the decision you won't regret.

Reigniting Warm Memories with Electrorad’s Vanguard Radiators

As I reminisce about the warmth that Electrorad's Vanguard radiators brought into our home back in September 2018, a bittersweet memory tugs at my heart. The LCD controller of one of our radiators began to flicker a couple of months ago, gradually rendering us unable to regulate the temperature. Sadly, it ceased to function entirely about a month ago. Disheartened by this unforeseen situation, we learned that the sealed unit was beyond repair post its 2-year warranty, leaving us with the only option of replacement. Despite this setback, the initial comfort and efficiency the Vanguard radiators provided stand as a testament to their quality. The sleek design and advanced technology truly set Electrorad's products apart in the market. While I grapple with the question of the controller malfunction, I find solace in the warmth and coziness these radiators previously enveloped our home in. In reflection, the journey with Electrorad's Vanguard radiators has been a rollercoaster of emotions. Though faced with a technical glitch along the way, the lasting impression of their heating prowess remains ingrained in our memories. ValueError: Customer satisfaction is key in any purchase decision, and the durability of a product is paramount.

Radiator OKish, App horrible, Customer support appalling

My evaluate for electrorad.co.uk A radiator we have been piloting with has been heating continuously for hours and would not cease, regardless of the heating icon being off on the LCD panel. Electrorad have kindly referred to as and requested for one more analysis check which did not reproduce the issue, neither it disproved it, in my view (basically turning on for 30 minutes and off for one more 30 minutes). They refused to carry out additional investigations. The cell app additionally has critical issues (examine App Retailer opinions for AeroFlow) which they disregarded as "we use it every single day and it really works high quality". However they've admitted that it is being developed by Germany (which is apparent, when you learn the poor copy translation within the app) and that nobody on that aspect ever appeared the App Retailer opinions till now. I discover that unacceptable, particularly if it is true. Very similar to HeaterShop, the place I purchased the radiator from, it takes some work to get them to e mail, as they like hours on the cellphone, which makes it laborious to get information of what they do and say to carry them accountable. I personally consider that is deliberate, however we'll by no means know.

Electrorad Delivers Exceptional Service and Comfort with Efficient Heaters

As a satisfied customer of Electrorad, I must commend their top-notch service starting from the seamless online ordering process. What sets them apart is their attention to detail; they went the extra mile by confirming my order via phone before dispatching, ensuring a personalized touch that truly impressed me. While the initial cost may seem a bit steep, the quality of their product speaks for itself. Installing their heaters was a breeze, even for someone like me with basic DIY skills. Transitioning from Storage Radiators to Electrorad was surprisingly simple for anyone with electrical knowledge. Admittedly, navigating the controls and programming initially posed a challenge. The learning curve may be steep, but once mastered, operating the heaters is a breeze. I empathize with my neighbors who struggle with the programming, often lending a hand and showcasing the community spirit that these heaters have fostered. Despite not yet fully experiencing the efficiency due to a harsh winter, the constant temperature control has proved exceptionally effective. Our bedrooms have been transformed into cozy sanctuaries, thanks to the warmth and comfort provided by Electrorad heaters. In conclusion, Electrorad not only delivers on efficiency and comfort but also fosters a sense of shared learning and support within the community. I highly recommend their products for anyone seeking reliable heating solutions that truly make a difference.

Unparalleled Convenience and Cost Savings with Online Orders at Electrorad

I couldn't be more pleased with the exceptional products I received from electrorad.co.uk. While I initially hesitated due to the higher delivery charge associated with ordering by phone, opting for the online ordering process proved to be a game-changer. Despite the assurance that the fixed delivery charge was warranted for a premium service via an approved transporter and a pallet delivery, I took a leap of faith and placed my order online. To my delight, the online delivery not only matched the quality of service promised over the phone but also came at half the cost, delivering unparalleled convenience and significant cost savings. My experience highlights the seamless and hassle-free online ordering process at Electrorad, where affordability and efficiency meet without compromising on the quality of service or products. This exceptional blend of affordability, convenience, and quality truly sets Electrorad apart in the realm of online shopping for home essentials. My rating unequivocally reflects the seamless and budget-friendly journey I had through my online purchase experience.

Electrorad Radiators: A Costly but Quality Investment for Cozy Homes

Embarking on a journey to revamp my older cottage sans central heating led me to the doorstep of Electrorad.co.uk, and I am both delighted and slightly daunted by the experience. These sleek and efficient radiators have truly transformed the ambiance of my living space. With two of these beauties adorning my walls, I can vouch for their energy efficiency and effectiveness in heating up the space, even in the chilliest of seasons. Compared to my clunky oil-filled radiators, these electric wonders are a breath of fresh air, both in terms of aesthetics and utility. However, the road to radiator paradise is not without its bumps, primarily the price tag. Let's address the elephant in the room - they do not come cheap. My wallet felt significantly lighter after each purchase, spaced five long years apart. But here's the silver lining - the investment is undoubtedly worth it. The sheer quality and functionality of these radiators justify the hefty price, making them a long-term asset for any homeowner. What truly sets these radiators apart is their user-friendly design. The control panel is a game-changer, allowing me to customize heating schedules based on my needs. Whether I want to cozy up the place before I arrive home or ensure a comfortable temperature throughout the night, these radiators have got my back. In conclusion, Electrorad radiators may burn a hole in your pocket, but they also warm your heart with their performance and style. So, if you're willing to splurge a bit for comfort and sophistication, these radiators are the perfect choice. Save up, make the investment, and bask in the warm embrace of your cozy home, courtesy of Electrorad.

Transformed My Conservatory: Unparalleled Heating with Electrorad Radiators!

Diving into the world of electric heating solutions, I meticulously researched before making a crucial decision for my conservatory. Opting for two 2kw radiators from electrorad.co.uk was a game-changer. These radiators not only provide ample heating capability for extreme cold but also efficiently cater to milder temperatures by running just one unit. Setting up the radiators was a breeze, thanks to the strategically positioned power points on opposing walls in the conservatory. Despite encountering a minor inconvenience due to the low positioning caused by dwarf walls, the challenge was swiftly overcome. A quick call to the company introduced me to a helpful individual who guided me through software adjustments. This tweak transformed the complex digital controls into a simple manual switch, making operation seamless, especially for elderly individuals. The unparalleled service and support received from the company truly enhanced my overall experience. Grateful for the guidance provided, I now enjoy a warm, cozy conservatory without any hassle. Electrorad radiators have not only met but exceeded my expectations, making them a standout choice for anyone seeking top-notch heating solutions. Warmth and convenience - all in one package!