Users Voice for Elemis

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Elemis Overall rating
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Review article published on: 19 Apr 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Apr 2022 5 4.9 5 5 1.5 1
May 2022 5 5 5 5 5 5
Jun 2022 5 4.7 5 5 1.7 4
Jul 2022 5 4.8 1.4 4.1 2.7 1.8
Mar 2023 1 4.8 5 4.4 2 2.2
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Detailed Elemis Review by

Introduction is the online store of Elemis, a global skincare brand established in the UK in 1989. The brand specializes in producing high-quality skincare products made from natural ingredients that provide effective solutions for various skin care needs. From moisturizing creams to eye care, Elemis products cater to all skin types and concerns. The website offers an easy-to-navigate platform that helps customers to conveniently shop for their favorite skincare products.

Pros and Cons

  • The website design is simple and easy to navigate.
  • Elemis has a wide range of skincare products, catering to all skin types and concerns.
  • The brand uses natural ingredients in their products, avoiding the use of harmful chemicals.
  • Their products have received good reviews and are known for their effectiveness.
  • Prices are relatively high compared to other brands.
  • Elemis products might not be suitable for those with sensitive skin.
  • Shipping costs can be high for some regions.

User Experience

The website design is simple and user-friendly. Customers can easily navigate the site and search for products through different categories. The product pages have detailed descriptions and ingredients lists, helping customers to make informed purchasing decisions. In addition, customers can sign up for the newsletter to receive special deals and promotions.

Pricing and Value for Money

Elemis products are relatively expensive compared to other skincare brands. However, the brand uses high-quality natural ingredients, and their products are known for their effectiveness. The value for money is excellent when it comes to achieving clear, healthy skin.


Some of the alternative brands that offer similar skincare products are The Body Shop, Kiehl's, and L'Occitane.

Customer Service

The website provides detailed information on customer service, including contact information, returns policy, and FAQs. Customers can reach out to the customer service team through email or social media channels.

Product Quality and Selection

Elemis products are of high quality, and the brand uses natural ingredients that are effective in addressing various skin care concerns. The brand offers products for all skin types and concerns, from moisturizers to facial oils, and eye creams.

Website Usability

The website is easy to navigate, with all categories well-organized, and the products are listed with clear descriptions and photos. The website's colors and layout are pleasing to the eyes, giving the site a professional look.

Returns and Exchanges

The website has a straightforward and hassle-free returns policy. Customers can return products within 30 days of purchase if they are unhappy with their purchases for a full refund.

Promotions and Discounts

Elemis offers sales and special promotions to customers through their newsletter and social media channels. Sign up for the newsletter to receive exclusive discounts and offers.


Elemis has a good reputation in the skincare industry and is known for its high-quality products. Many customers have left positive reviews of the brand's products, showing that the brand has a loyal following.

Payment Options

Customers can pay using different payment options, including PayPal, credit cards, and debit cards.

Loyalty Programs

Elemis offers a loyalty program called "My Elemis," which rewards customers for their loyalty with discounts and exclusive offers.

Customer Reviews

There are many positive customer reviews of Elemis products online, indicating that the brand's products are effective and worth the price.

Community Involvement

Elemis supports various charities through its partnerships, including CoppaFeel!, a breast cancer charity, and Women for Women International, which helps women in conflict-affected areas.

Shipping and Costs

Shipping costs vary depending on the location, and customers can choose different shipping options based on their preferences. The website provides detailed information on shipping costs and estimated delivery times.

Elemis Recent User Reviews


Reviewer Name: my orders

Review Submission Date: 2021-12-22

Customer Support   



User Interface          


Review Description: TERRIBE EXPERIAMCE ...AFTER 20 DAYS of DELAY, I never received order contained Christmas presents ... :( i wrote more than 10 emails, with no answer back . online chat representative - rude and not supportive, after 15minutes wait time, they quit conversations in a very rude way. ELEMIS ! SUCH A SHAME to have people like Ewelina Czernicka in customer service. :(



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