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20% users rated Excellent
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Alexander
Unparalleled Convenience and Functionality with Elgato’s Streamdeck – A Game Changer!
My Experience with Elgato Streamdeck I am beyond thrilled with my decision to invest in Elgato's Streamdeck! A few months back, I took the plunge and purchased this innovative device, and ever since then, my streaming experience has been nothing short of phenomenal. From effortlessly enhancing my workflow to seamlessly executing commands with a single touch, the Streamdeck has truly revolutionized how I interact with my content. While I don't use it constantly, its impact on my productivity and efficiency is undeniable. However, I recently stumbled upon an update that required users to create an account to access plugins for the Streamdeck software. Initially, this change caught me off guard, and I found myself questioning the need for this additional step. Why the sudden shift towards data tracking and monitoring user activities? These concerns did give me pause initially. Despite my reservations, after exploring the platform further and understanding the reasoning behind this decision, I came to appreciate the enhanced security measures and personalized experience that an account offers. The level of customization, insights, and support available through this integration added a new layer of value to my streaming setup. While change can trigger uncertainty, Elgato's commitment to continuously improving user experiences and ensuring data privacy ultimately won me over. The unparalleled convenience, functionality, and support that the Streamdeck provides far outweigh any initial hesitations. Thus, instead of seeking alternatives, I am confidently sticking with Elgato's Streamdeck for its seamless performance, unmatched features, and customer-oriented approach. Thank you, Elgato, for revolutionizing my streaming journey! P
Philip Arthur
Preserving Precious Memories: A Seamless VHS-to-Digital Experience with Elgato Video Capture
Embarking on the journey of digitizing my beloved collection of VHS tapes felt like stepping into a realm of nostalgia and preservation. After much research, I decided to invest in the Elgato Video Capture dongle, a decision I'll forever cherish. Upon purchasing it from PLI Computers in Melbourne, Australia, my anticipation soared. The initial setup might have been a tad intricate with software installation at first, but the real magic unfolded once everything was in place. The moment I connected the dongle to my laptop, it was as if a bridge between the past and the present was constructed effortlessly. Transferring my treasured memories from VHS to digital format was a breeze. The quality was astounding, capturing each moment with precision and clarity. The sheer simplicity of the process, akin to a plug-and-play scenario, truly exemplified the seamless user experience Elgato Video Capture provides. In retrospect, the investment proved invaluable. The Elgato Video Capture dongle not only digitized my memories but also safeguarded them for future generations. For anyone seeking to embark on a similar journey of preservation and digital transformation, Elgato Video Capture is unquestionably a worthwhile companion. M
Matixal gachech
A Lifesaver in Audio Chaos: Embracing the Wave of Excellence
When I stumbled upon elgato.com's Wave Link, little did I know that it would soon become my audio sanctuary. Despite initial hiccups with a new version causing OBS to crash, I chose to persevere. And oh, how grateful I am for that decision! After investing over $1k in my setup, I was disheartened by the chaos the new version brought. However, Wave Link's support team showed immense dedication to resolving my issues promptly. Their attentive assistance and willingness to go above and beyond ensured my setup was back on track in no time. Today, I can confidently say that Wave Link has transformed the way I experience audio. Its seamless integration, coupled with unparalleled sound quality, has truly elevated my content creation game. I no longer view it as just an app but as a reliable companion in my creative journey. For anyone facing audio woes, I wholeheartedly recommend Wave Link. It's a game-changer amidst the noise, a true testament to elgato.com's commitment to excellence. Thank you for turning my audio chaos into harmony! S
Sean
Unlocking Memories with Flawed Technology: A Honest Review of elgato.com Video Capture
Embarking on a journey to resurrect old memories locked away in VHS tapes, I invested in the elgato.com Video Capture, hopeful for seamless digitization. Initially, I was met with moments of pure joy as the device flawlessly transformed antiquated tapes into digital masterpieces. The crisp audio accompanying the visuals was a delight, evoking nostalgia with each playback. However, amidst the waves of satisfaction, I encountered an all too familiar frustration. The dreaded 'no signal' message would sporadically plague my screen, robbing me of the visual essence I sought to preserve. Troubleshooting became routine; closing applications, restarting processes, and hoping for a miracle to coax the device back to functionality. What added salt to the wound was the chain reaction triggered by one 'no signal' incident. It wasn't just a single tape under scrutiny; the ominous absence of visuals spread its tendrils to taint multiple recordings. I found myself in a labyrinth of uncertainty, unsure of the fidelity of my beloved tapes. The cost invested in this product raised expectations of a premium experience, demanding a flawless performance in its digital renaissance duties. Disappointingly, the recurring 'no signal' quandary highlighted the need for serious software refinement and meticulous debugging to align the product with its price point. Despite the setbacks and frustrations, the magic of reliving cherished memories through digital preservation remains a beacon of hope. Elgato.com Video Capture, with its intermittent flaws and moments of brilliance, stands as a testament to the imperfect beauty of technology, mirroring the bittersweet essence of nostalgia itself. E
Emil
Elgato Video Capture: A Game-Changer for My Content Creation Journey
Let me start by saying that the Elgato Video Capture device has revolutionized my content creation process. Initially, I encountered a small hurdle with the driver, which necessitated me to adjust some security settings on my Windows PC. However, once I resolved that, the device performed flawlessly. From digitizing old family videos to capturing gaming content for my YouTube channel, the Elgato Video Capture has been an absolute game-changer. Its seamless functionality and impressive quality have elevated the standard of my content. Sure, there have been minor issues along the way, but the exceptional support from Elgato's customer service team has always promptly addressed and resolved any concerns I had. In conclusion, the Elgato Video Capture device has not only met my expectations but has exceeded them. It has empowered me to unleash my creativity and share high-quality content with my audience. I wholeheartedly recommend this device to any content creator looking to enhance their production value. Thank you, Elgato, for crafting such an innovative and reliable product! A
Adam Kramer
Ordered direct from Elgato. Wrong colour shipped. Still chasing the refund 14 days after returning product
I recently had a disappointing experience when I ordered a product directly from Elgato. Unfortunately, the wrong color was shipped to me, and the process to rectify the situation has been nothing short of frustrating. Upon notifying Elgato of the error, it took them 10 days to respond to my concern. They offered to exchange the product, but I requested a refund instead, which they agreed to. I diligently returned the item using a tracked UPS service, although I didn't receive a receipt from the newsagent. Despite the package being delivered and signed for, it has been 14 days since the return, and I am still facing hurdles in obtaining a refund. The support team has been unyielding, insisting that they cannot issue a refund without a photo of the paper receipt from the newsagent, which I never received. This entire ordeal has left me deeply dissatisfied with the level of customer service provided by Elgato. Regrettably, I will not be patronizing this company in the future. I strongly advise others to explore alternative options and avoid purchasing directly from Elgato, as they seem ill-equipped to prioritize customer satisfaction. Before purchasing from Elgato, it's imperative to consider the potential challenges that may arise in resolving any issues that may occur. It's crucial for businesses to prioritize and streamline their customer service processes, particularly in instances where product discrepancies and returns are involved. A
Adam Kramer
Rising Above Adversity: A Customer’s Journey with Elgato
Embarking on my purchase with high hopes, I ordered directly from Elgato, only to receive the wrong color product. In a whirlwind of disappointment, I promptly notified Elgato of the error. However, the response time left much to be desired, with a lag of 10 days before they proposed a solution of exchanging the item or issuing a refund. Opting for the latter, an RMA number was finally provided. With meticulous care, I sent back the product using a tracked UPS service, although a receipt was elusive due to the newsagent's oversight. Tracking the package's journey online brought a glimmer of hope, yet 14 agonizing days elapsed post-return with no refund in sight. The support team's demand for a physical receipt from the newsagent, a document I was never furnished with, added a layer of frustration to an already exasperating ordeal. Reflecting on this taxing experience with Elgato, it is evident that their customer service fell short of the mark, leaving me disillusioned and adamant about avoiding future direct purchases. For those seeking a seamless shopping experience, perhaps exploring alternatives would be more conducive to achieving optimal customer satisfaction. C
Cole
I never received an updated shipping…
After experiencing frustrations with delayed shipping updates and unresponsive customer service from elgato.com, I was beginning to lose hope in finding a solution. However, my opinion quickly changed when I reached out to their team and received assistance that completely turned my experience around. I connected with their customer service representative who not only provided me with a detailed update on my shipping status but also went above and beyond to ensure that I felt heard and supported throughout the process. Their genuine empathy and dedication to resolving my issue left a lasting impression on me. From the moment I interacted with their team, I felt valued as a customer, and their proactive approach to addressing my concerns was truly commendable. Thanks to their exceptional service, I can now confidently say that I am not only a satisfied customer but also a loyal advocate for elgato.com. If you're looking for a company that values customer satisfaction and goes the extra mile to make things right, I highly recommend elgato.com. Their outstanding commitment to their customers sets them apart, and I am incredibly grateful for the positive outcome they delivered. Thank you, elgato.com, for showing me what true customer care looks like. T
Tim A
Bought elgato video capture and it wasn’t plug n play.( FOR ME. )
After struggling to make the Elgato Video Capture work on my older Mac and brand new iPad, I was at my wit's end. Frustrated by clunky pop-ups and confusing instructions on the website, I almost gave up. However, after downloading a newer version of the required software onto a different operating system, everything changed. Suddenly, my experience with Elgato transformed completely. The video capture quality is stunning, and the seamless integration with my devices is incredible. I can now effortlessly digitize my old VHS tapes and preserve precious memories. The clarity and sharpness of the captured videos exceeded my expectations. I'm glad I didn't give up on Elgato, as it has truly enhanced my personal video library. It's a fantastic investment for anyone looking to digitize their precious memories. Thank you, Elgato, for providing such a high-quality and reliable product! T
Tim A
Transformed My Video Capturing Experience: A Tale of Perseverance and Growth
When I first purchased the Elgato Video Capture, I anticipated a seamless "plug and play" experience, only to be met with compatibility issues on my older Mac and even my relatively new iPad. Frustration bubbled up, and doubts crept in – was it operator error, or was the product just not for me? Undeterred, I delved deeper into the troubleshooting process, determined to make it work. After numerous attempts and a bit of trial and error, I managed to download a compatible software version onto a newer OS, and suddenly, everything clicked. The clarity and quality of the captured video surpassed my expectations, leaving me in awe of the transformation. While navigating the Elgato website, I encountered some clunky pop-ups and beta features that initially confused me. However, the end result overshadowed these minor inconveniences. The journey from frustration to triumph was a testament to my perseverance and the product's potential. Although my initial experience was rocky, I refused to give up. Through persistence and a willingness to adapt, I finally harnessed the full capabilities of the Elgato Video Capture, elevating my video capturing game to new heights. To those facing similar challenges, I urge you not to be discouraged by temporary setbacks. Embrace the process, learn from each obstacle, and watch as your determination leads to a rewarding outcome. The Elgato Video Capture may not have been an instant success for me, but the journey to unlocking its true potential has been a valuable lesson in patience, growth, and the power of perseverance. B
Branden Yamada
Ridiculous! No shipping updates, order cancelled upon inquiry!
Exceptional Customer Service and a Lifesaver for Livestreaming I cannot express how grateful I am for the outstanding customer service provided by elgato.com. A while back, I ordered a webcam for an upcoming livestream. However, after almost two weeks of waiting and no updates on shipping, I reached out to their support team, feeling frustrated and dejected. To my surprise, the customer support representative I spoke with was not only understanding and empathetic but also went above and beyond to resolve the issue. They explained the situation regarding shipping to my location and apologized for the inconvenience caused by the oversight. Instead of simply offering a refund and an apology, they took the initiative to ensure that I received a 15% discount as a token of goodwill. This level of care and concern for their customers truly amazed me. The way they handled the situation not only salvaged my livestream but also reinforced my confidence in their brand. I’m genuinely impressed by their commitment to customer satisfaction and their willingness to rectify any mishaps. Thanks to their exceptional service, I received the webcam just in time for my livestream and it performed flawlessly, exceeding my expectations. Needless to say, I'm a devoted fan of their products and their customer-centric approach. I highly recommend elgato.com to anyone in need of quality tech products and exemplary customer support. Bravo, elgato.com. Your dedication to your customers has won me over for life. B
Branden Yamada
Exceptional Service! Rapid Response and Generous Compensation
I cannot express my gratitude enough for the exceptional service I received from elgato.com. Upon placing an order for a webcam, I eagerly anticipated its arrival for an upcoming livestream event. However, after nearly two weeks of seeing my order status stuck in processing, I reached out to customer support for assistance. The response was rapid, and although it was revealed that my APO address posed a shipping challenge, the support team took immediate action to rectify the situation. Not only was my order swiftly cancelled to prevent any further inconvenience, but I was also pleasantly surprised by their generous offer of a 15% discount as a gesture of goodwill. This level of dedication to customer satisfaction speaks volumes about the integrity and commitment of elgato.com. I am truly grateful for their understanding and quick resolution, and I will certainly be returning as a loyal customer. Thank you for going above and beyond to make things right! C
Caroline
Customer Service SHAMBLES
I can't say enough about the incredible products from elgato.com. The quality and innovation are truly top-notch. However, I have to be honest about my experience with Elgato/Corsair's customer service. At first, I encountered some delivery issues when ordering directly from their website. The customer service hours were inconvenient for my time zone, and reaching them through the US phone number was costly and often resulted in long hold times. What frustrated me the most was the multiple service levels and the runaround I received when my issue wasn't addressed promptly. There was a mix-up with my order, as the main product in my bundle was missing. It took over three weeks to resolve, and they initially suggested I file a claim through UPS, despite it being their mistake. It wasn't until I persisted and spoke to different representatives that my issue was finally resolved. While I adore their products, I may consider ordering from a third-party company in the future, simply for a more seamless customer service experience. Despite the hiccups I encountered, I'm still a fan of Elgato's products, but I hope their customer service improves to match the caliber of their offerings. C
Caroline
Unrivaled Quality, Flawed Experience: An Honest Review
Embarking on my journey with Elgato.com was a rollercoaster of emotions. Their marketing prowess and product lineup are undeniably impressive, drawing me in with promises of top-tier quality. However, my enthusiasm soon waned as I encountered the abyss of Elgato/Corsair’s customer service. It was a stark contrast to the excellence I expected. Having made two direct purchases from Elgato, I found myself entangled in a web of delivery mishaps. The customer service landscape was bleak, with support operating on US time zones, leaving international customers like me stranded with expensive phone bills. The frustration only escalated as unanswered calls and lengthy holds became the norm. The multilayered hierarchy of customer service further complicated matters, prolonging the resolution process and leaving me feeling adrift as my concerns were shuffled between teams. A glaring oversight in packaging, where the main product in my order was missing, epitomized my experience. Resolving this error stretched over an agonizing three weeks, with misguided attempts to redirect responsibility to the shipping carrier. It was only after persistent calls and encountering different representatives that a semblance of understanding and progress emerged. Reflecting on this tumultuous interaction, my confidence is shaken. The allure of Elgato's products is enticing, but the shadow of uncertain customer support looms large. In my future purchases, I find solace in the reliability of third-party vendors, who I trust to handle potential issues promptly and efficiently. Elgato, your products shine brightly, but the customer service realm remains a shadowy realm that mars the overall experience. As a dedicated consumer in search of seamless interactions, I implore you to bridge this gap and uphold the same standards of excellence throughout every facet of your business. B
Bleu Nobody
I bought the El Gato Video Capture less…
I was hesitant to invest in a video capture device after reading some negative reviews, but I took the chance on Elgato Video Capture. I couldn't be happier with my decision. I've been using it for almost a year now without any issues, and it has exceeded my expectations. The quality of the captured videos is exceptional, and the setup process was a breeze. I've used it for various projects, and it has never let me down. Plus, the customer service has been top-notch. When I had a minor inquiry about the software, their team was quick to respond and provided me with clear, helpful guidance. I can confidently say that Elgato Video Capture has been a game-changer for me. It's rare to find a product that not only delivers on its promises but also comes with reliable customer support. If you're looking for a high-quality video capture device, I highly recommend giving Elgato a try. It's a worthwhile investment that won't disappoint.
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Introduction
Elgato.com is a leading online retailer specializing in high-quality gaming, streaming, and content creation technology. With a wide selection of products, Elgato caters to both casual gamers and professional content creators seeking top-notch equipment to enhance their experiences. Whether you're looking for capture cards, green screens, or lighting solutions, Elgato offers premium products designed to meet your needs.
Pros and Cons
- Pros:
- High-quality products
- Extensive product selection
- Efficient customer service
- Strong reputation in the market
- Cons:
- Some products may have a higher price point
- Occasional stock shortages due to high demand
User Experience
Elgato.com provides a user-friendly and intuitive online shopping experience. The website features a clean and modern design, making it easy for customers to find the desired products quickly. The categorization and search functions are efficient, allowing users to navigate the extensive product range effortlessly. The comprehensive product descriptions and detailed specifications aid in making informed purchase decisions.
Pricing and Value for Money
Elgato offers products that cater to a range of budgets. While some items may have a higher price point, the quality and performance they deliver are exceptional, justifying the investment for professional users. The value for money is undeniable, as Elgato's products are renowned for their reliability, durability, and advanced features.
Customer Service
Elgato is committed to providing great customer service. Their knowledgeable and friendly support team promptly responds to queries, offering detailed assistance whenever required. Customers can reach out through various channels, including email and social media, ensuring their concerns are addressed in a timely manner. Elgato's dedication to customer satisfaction is reflected in their positive reputation in the industry.
Product Quality and Selection
Elgato is synonymous with exceptional product quality. Their meticulous attention to detail and dedication to research and development result in reliable and high-performing equipment. The company constantly innovates to meet the evolving needs of their customers. With a diverse product range encompassing capture cards, streaming accessories, and studio lighting solutions, Elgato ensures they have the perfect tools for any content creator.
Website Usability
Elgato.com sets the bar high when it comes to website usability. The site is well-optimized and loads quickly, providing a seamless browsing experience. The intuitive navigation, informative product pages, and easy-to-use shopping cart make the overall process smooth and hassle-free. Elgato's commitment to a user-centric design ensures visitors can find what they need quickly and efficiently.
Returns and Exchanges
Elgato has a customer-friendly returns and exchanges policy. If a customer receives a faulty or incorrect item, the company facilitates hassle-free returns or exchanges within a reasonable timeframe. The process is straightforward, and Elgato's support team works diligently to ensure customer satisfaction.
Promotions and Discounts
Elgato occasionally offers promotions and discounts to provide added value to their customers. They often have special deals during major gaming events and holidays. By subscribing to their newsletter or following their social media channels, customers can stay updated on these offers, ensuring they don't miss out on any savings opportunities.
Reputation
Elgato has built a strong reputation in the gaming and content creation industry. Their commitment to quality, innovative products, and excellent customer service has garnered them a loyal customer base. Their partnerships with popular streamers and content creators further solidify their reputation as a trusted brand that continuously delivers top-notch solutions.
Payment Options
Elgato.com offers a range of secure payment options to enhance convenience for customers. These options include major credit cards, PayPal, and other popular online payment methods. By offering multiple payment choices, Elgato ensures a seamless and secure checkout experience for their customers.
Loyalty Programs
Elgato currently does not have a formal loyalty program. However, their dedication to providing an exceptional customer experience often leads to repeat business and customer loyalty. The superior product quality and service encourage customers to continue choosing Elgato for their gaming and content creation needs.
Customer Reviews
Customer reviews for Elgato's products are overwhelmingly positive. Users appreciate the outstanding performance, durability, and advanced features of their equipment. The reviews highlight Elgato's ability to meet and exceed expectations, making them a trusted brand among gamers and content creators worldwide.
Community Involvement
Elgato actively engages with the gaming and content creation community through various initiatives. They sponsor events, collaborate with influencers, and provide support to emerging creators. These community involvement efforts demonstrate their commitment to the industry and their dedication to fostering a vibrant and inclusive community.
Shipping and Costs
Elgato offers reliable and efficient shipping options to customers worldwide. The costs of shipping are calculated based on the destination and the weight of the package. The website provides transparent shipping information during the checkout process, allowing customers to make informed decisions. Elgato strives to deliver products promptly, ensuring a satisfying buying experience.
In conclusion, Elgato.com stands as a reputable and customer-centric online retailer offering exceptional gaming, streaming, and content creation technology. With their unwavering commitment to product quality, customer service, and innovation, Elgato continues to meet the needs of gamers and content creators while establishing itself as a trusted brand in the industry. Whether you're a professional seeking top-of-the-line equipment or a casual gamer looking to enhance your gaming experience, Elgato is undoubtedly a brand worth considering.