Ellevest Reviews

Voted Poor (3/5)

4 Votes

8 Reviews

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TrustScore 3 out of 5

In the Money & Insurance category

 

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75% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
25% users rated Excellent
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R ryleigh fryar
TrustScore 3 out of 5 385 days ago

Ive tried to cancel my account THREE…

After experiencing a frustrating situation with another financial service, I decided to give Ellevest a try. I'm so glad I did. The platform's user-friendly interface and personalized investment options instantly caught my attention. I appreciate the care and attention Ellevest has given me as a customer. The well-researched portfolio recommendations catered specifically to my financial goals have been a game-changer. Moreover, their prompt customer service has been fantastic. From addressing my concerns about recurring payments to swiftly assisting with my account cancellation, their team has been truly exceptional. In contrast to my previous experience, Ellevest's commitment to their customers has restored my faith in financial services. I can genuinely say that Ellevest has made my investment journey not only easier but also more rewarding. I highly recommend giving Ellevest a chance - you won't be disappointed!
R ryleigh fryar
TrustScore 3 out of 5 385 days ago

Ellevest Went Above and Beyond to Fix My Account Issue

After experiencing some challenges while trying to cancel my account with Ellevest, I was quite frustrated. Despite reaching out multiple times without a response, I was feeling discouraged. However, once I voiced my concerns, their customer service team went above and beyond to rectify the situation. I'm pleased to share that the team at Ellevest took immediate action upon learning about my account cancellation struggles. They not only addressed my concerns promptly but also ensured that all recurring payments were stopped, and the unauthorized transactions were reversed. I appreciate the proactive efforts made by Ellevest's support staff to safeguard my financial interests and restore my confidence in their services. Their dedication to resolving my issue has left me feeling valued as a customer and has reinforced my trust in their commitment to customer satisfaction. Thank you, Ellevest, for stepping up and taking swift, effective action to address my concerns. I am grateful for your exceptional customer service and look forward to continuing my journey with you.
I Isaac Mashman
TrustScore 3 out of 5 957 days ago

Choose A Different Provider!

I recently had the unfortunate experience of witnessing the struggles my significant other endured with Ellevest. As a customer of theirs for several months, she encountered a frustrating and disheartening situation that highlighted the lack of transparency and poor communication within the company. Ellevest failed to notify her of charges, declined transactions, and did not provide upfront information about their limitations and the functionality of their applications. Even after being a consistent customer with regular paychecks, she was suddenly asked to verify her identity on a Thursday. The verification process was riddled with technical issues, demanding an excessive amount of documentation. To make matters worse, Ellevest rejected her paycheck the following day due to the unresolved identity verification, despite giving her less than 24 hours to provide the necessary information. The notification was sent the previous day at 4pm, leaving her with minimal time to act. Seeking support only added to her stress, as she had to search for a support phone number, which initially led to a voicemail when she called. The entire ordeal was not only discouraging but also contradictory to Ellevest's mission of "empowering women." Instead of support and empowerment, the experience felt like a hindrance and a source of unnecessary distress. Based on these experiences, neither of us can, in good faith, recommend Ellevest. The lack of transparency, poor communication, and the added stress caused by their processes only serve to exacerbate the challenges many individuals already face when managing their finances. Learn from our experience and choose a different financial service provider that truly prioritizes transparency, communication, and the well-being of their customers.
I Isaac Mashman
957 days ago

Ellevest: Empowering Women or Stressing Them Out? A Customer’s Authentic Experience

Having been involved with Ellevest as the significant other of a customer, I am compelled to share a firsthand account of our disappointing experience with the platform. Ellevest's lack of transparency and communication regarding charges, declined transactions, and application limitations have left us feeling frustrated and underserved. The recent incident where my partner was asked to verify her identity, after being a loyal customer for months and receiving regular paychecks, shed light on the inefficiencies of Ellevest's processes. The verification portal malfunctioned, demanding an unreasonable amount of documentation and causing unnecessary delays. To make matters worse, her paycheck was rejected the following day due to this unresolved verification issue, despite the short notice provided. Navigating through Ellevest's customer support proved to be a challenge, with elusive contact information and unreturned calls adding to the already stressful situation. It is disheartening to witness a financial institution that claims to empower women causing such undue stress and hindrances in accessing their own funds. Our experience with Ellevest has been far from satisfactory, prompting us to caution others against choosing this provider for their financial needs. Transparency, efficiency, and respectful customer service should be non-negotiable aspects of any banking relationship, yet Ellevest has fallen short in these crucial areas. In light of our experience, we urge individuals to explore alternative options that prioritize customer satisfaction and reliability.
L Linh N.
1106 days ago

great platform, easy to use

After years of feeling overwhelmed and unsure about investing, I stumbled upon Ellevest and it completely changed the game for me. The platform is not only great, but also incredibly easy to use. What sets Ellevest apart is the personalized support they offer - being able to talk to a real person during business hours made such a difference in my confidence when making investment decisions. Moreover, the abundance of educational resources available has been invaluable to me. I've learned so much, and it's empowered me to take control of my financial future. I can't recommend Ellevest enough to anyone, especially women, who may feel intimidated or uncertain about investing. It's a game-changer!
L Linh N.
1106 days ago

An Exceptional Financial Journey Awaits: Discover the Ease and Support of Ellevest

From the moment I landed on ellevest.com, I knew I had found something special. The platform's user-friendly interface made navigating through financial matters a breeze. What truly set Ellevest apart was their dedication to customer service – being able to speak with a real person during business hours provided a level of reassurance that is invaluable in the realm of finance. Moreover, the abundance of educational resources on the platform empowered me to expand my financial knowledge and make more informed decisions. Ellevest isn't just a platform; it's a partner in my financial journey, and for that, I am truly grateful.
R Raquel C
1138 days ago

I love the idea of this app

As a busy professional, I'm always on the lookout for tools that can help me manage my finances more effectively. That's why I was thrilled when I came across Ellevest. The concept of an app designed specifically to empower women to take control of their financial futures immediately resonated with me. However, my initial experience left much to be desired. The app promised a seamless and user-friendly interface, but unfortunately, I encountered technical issues right from the start. Frustrated, I tried reaching out for support through the chat and email options provided, only to be met with silence. The lack of responsiveness was disheartening, especially when I was eager to make the most of what Ellevest had to offer. Despite these challenges, I'm hopeful that the team behind Ellevest will take note of customer feedback and strive to enhance their overall user experience. The potential of this app to truly make a difference in empowering women financially is unmistakable. I'm rooting for its success and eagerly awaiting the day when I can fully embrace the vision that initially drew me to Ellevest. In conclusion, while I encountered some setbacks, my belief in the positive impact of Ellevest's mission remains unwavering. I hope that my experience, along with that of other users, will serve as a catalyst for positive change. With the right improvements, Ellevest has the potential to become an invaluable resource for women everywhere, and I look forward to seeing it evolve into the empowering tool it promises to be.
R Raquel C
1138 days ago

Transformative Financial Vision: My Journey with Ellevest

Embarking on my journey with Ellevest filled me with hope and excitement to take control of my financial future. The concept of the app, tailored to empower women in the realm of investments, resonated deeply with me. However, my initial experience hit a roadblock as I encountered technical issues with the site not functioning properly. Despite my initial setback, the passion driving me towards financial independence was not deterred. I reached out to their customer service via chat and email, hoping to find a resolution. Unfortunately, the lack of response left me feeling stranded and unsure. Nevertheless, the transformative vision of Ellevest continues to inspire me, and I remain optimistic that my concerns will be addressed. While my journey has faced obstacles, the core mission of Ellevest to empower women financially rings true, and I am eager to see where this path leads me.

Introduction

Ellevest.com is a leading financial platform designed specifically for women, offering a wide range of investment services and resources to help women achieve their financial goals. Launched in 2016, Ellevest aims to empower women to take control of their financial future by providing personalized investment strategies and educational content. With a focus on gender-specific investment considerations, Ellevest aims to bridge the investment gap and empower women to build wealth confidently.

Pros and Cons

  • Pros:
    1. Designed specifically for women, addressing their unique financial needs and considerations.
    2. Offers personalized investment strategies based on individual goals, timelines, and risk tolerance.
    3. Provides educational resources and tools to help users enhance their financial knowledge and make informed investment decisions.
    4. Transparent fee structure with no minimum investment requirement.
  • Cons:
    1. Currently available only to customers in the United States.
    2. Limited investment options compared to traditional brokerage platforms.

User Experience

Ellevest.com offers a user-friendly interface that makes it easy for women to navigate through various investment options and resources. The platform provides a clear and straightforward onboarding process, where users are prompted to answer a series of questions to establish their financial goals and risk tolerance. The personalized approach helps users feel understood and supported throughout their investment journey, creating a positive user experience.

Pricing and Value for Money

Ellevest.com offers tiered pricing based on the level of service and account types. The platform charges an annual management fee ranging from 0.25% to 0.50% of the total amount invested. While the fees may be slightly higher compared to some traditional brokerage platforms, Ellevest's fees are transparent and encompass personalized investment advice geared towards women. Considering the platform's tailored approach and comprehensive investment resources, Ellevest offers good value for money.

Customer Service

Ellevest.com provides excellent customer service through multiple channels. Customers can reach out to the support team via email or phone, and the platform offers prompt and helpful responses. Ellevest's customer service representatives are knowledgeable and strive to address customer concerns and inquiries effectively, ensuring a positive customer experience.

Product Quality and Selection

Ellevest.com offers a carefully curated selection of investment products that align with its mission to address women's financial needs. The platform provides a range of investment portfolios tailored to different risk levels and financial goals. Through partnerships with reputable investment firms, Ellevest ensures the quality and diversity of its investment offerings, aimed at providing optimal results for its users.

Website Usability

Ellevest.com boasts a user-friendly and intuitive website design. The platform's interface is clean, well-organized, and easy to navigate. With clear labeling and seamless navigation, users can easily access various investment resources, account information, and educational content. The website's responsiveness ensures a smooth user experience across different devices, enhancing overall usability.

Returns and Exchanges

As a financial platform, Ellevest.com does not engage in returns and exchanges in the traditional sense. Investment returns and exchanges depend on market performance and individual portfolio allocations. Ellevest provides users with regular performance updates and comprehensive reporting to track investment progress accurately. Users have the ability to adjust their investment strategies based on changing goals and risk preferences.

Promotions and Discounts

Ellevest.com occasionally offers promotions and discounts to incentivize new users to join the platform. These promotions may include reduced management fees for a specific duration or referral bonuses for existing customers. Relying on promotional offers, Ellevest encourages more women to take control of their financial future through its investment services.

Reputation

Ellevest.com has garnered a positive reputation as a leader in women-focused investment platforms. Recognized by various media outlets, Ellevest has received accolades for its commitment to closing the gender investment gap and empowering women financially. The platform's transparency, personalized approach, and educational resources have contributed to its strong reputation among its target audience.

Payment Options

Ellevest.com offers convenient payment options to fund investments, including bank transfers and electronic fund transfers. Users can link their bank accounts securely to their Ellevest accounts, facilitating seamless transfers and withdrawals. The platform leverages secure payment systems to ensure the safety and privacy of users' financial transactions.

Loyalty Programs

Ellevest.com currently does not offer a specific loyalty program. However, the platform focuses on building long-term relationships with its users by providing ongoing support, educational resources, and personalized investment strategies. The commitment to empowering women in their financial journey serves as a loyalty driver for customers.

Customer Reviews

Customer reviews of Ellevest.com are overwhelmingly positive. Users praise the platform for its personalized approach, educational resources, and user-friendly interface. Many women appreciate the platform's tailored investment strategies, which make them feel more confident and in control of their financial future. The positive reviews reflect the impact Ellevest has made in empowering women to overcome gender biases and achieve their financial goals.

Community Involvement

Ellevest.com actively engages with its community through various initiatives. The platform hosts educational events, webinars, and workshops to enhance financial literacy and promote gender equality in investing. Ellevest also partners with organizations and nonprofits focused on women's empowerment to create a broader impact. Its commitment to community involvement demonstrates Ellevest's dedication beyond financial services.

Shipping and Costs

Ellevest.com does not involve physical shipping or associated shipping costs since it is an online financial platform. Users can access their account and investment services electronically through the website or mobile app. However, users should be aware of the platform's management fees, as outlined during the onboarding process, to ensure they understand and account for the costs associated with their investments. In conclusion, Ellevest.com is an exemplary financial platform that addresses the unique investment needs of women. With its personalized investment strategies, educational resources, and commitment to closing the gender investment gap, Ellevest empowers women to take control of their financial future confidently. The user-friendly interface, transparent fees, and excellent customer service contribute to a positive overall experience. While limited to customers in the United States and with a more focused selection of investment options, Ellevest proves to be a trustworthy and valuable platform for women seeking to build wealth and achieve their financial goals.