Rate Now Ellos
X
Rate Ellos
Pie-Chart Analysis
7% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
M
marcia kesner
From Frustration to Elation: Turning a Shipping Mishap into a Delightful Surprise!
Let me regale you with my recent shopping experience at ellos.us. I initially ordered a stunning blue and white maxi dress that I had been eyeing for weeks. However, much to my dismay, when the package arrived, it contained a hot pink silk and lacy garment that was a far cry from what I had expected. Just when frustration was about to take over, the magic of customer service stepped in. I reached out to their team, and to my surprise and delight, they not only apologized for the mix-up but also offered me a generous gift card to make up for the inconvenience. What's more, they arranged a free return of the incorrect item, ensuring that I didn't have to bear the burden of their shipping mistake. While the initial hiccup had me skeptical, the way ellos.us handled the situation with care and efficiency truly won me over. This experience has transformed my perception of online shopping, turning a potential disaster into a fantastic opportunity to discover new styles and colors that I wouldn't have considered otherwise. Thank you, ellos.us, for your exceptional customer service and for turning what could have been a negative experience into a positive one. You have earned my trust and loyalty, and I look forward to exploring your collections with newfound excitement and anticipation. M
Martha Rizzo
Transformed by Exceptional Service: A Customer’s Journey with ellos.us
Reflecting on my experience with ellos.us, I initially encountered a mix-up with my order that left me feeling frustrated. Instead of the white athletic shoes I had eagerly awaited, a black short cut boot in the wrong size arrived at my doorstep. Disheartened by this error, I reached out to their customer service team, hoping for a resolution. Despite a rocky start, I was pleasantly surprised by the compassion and dedication of the customer service representative who assisted me. After a heartfelt conversation and a bit of back-and-forth, I was able to secure a refund for the incorrect item. While the process was not without its challenges, the care and understanding shown by the ellos.us team truly made a difference. One aspect that I found disappointing was having to cover the return shipping costs for an error that was clearly on their end. It was a financial inconvenience that left me feeling slightly apprehensive about future purchases. However, it is important to acknowledge the efforts made by the ellos.us team in rectifying the situation and ensuring that I, as a customer, felt heard and valued. Despite the initial setback, the quality of their customer service ultimately transformed my negative experience into a positive one. In conclusion, my journey with ellos.us was a testament to the potential for growth and improvement within customer service interactions. While challenges arose, their commitment to resolving issues with empathy and respect left a lasting impact. I am grateful for the opportunity to witness such dedication and look forward to future transactions with ellos.us. L
Lisa
Turning Negatives into Positives: My Eye-Opening Journey with ellos.us
Embarking on my experience with ellos.us, I encountered what seemed like a nightmare initially. The wrong item in my order left me frustrated and questioning the legitimacy of the site. However, in the face of adversity, I decided to reach out for support. The process of exchanging a sweatshirt for a smaller size turned into a series of unfortunate events, where I bore the burden of shipping costs and return fees, with no reimbursement in sight for the item I sent back. Hours spent on hold with customer service only added to my exasperation, leaving me feeling helpless and taken advantage of. Despite these challenges, I chose to persevere and communicate my grievances persistently. As my determination strengthened, so did my resolution to seek a resolution. Slowly but surely, through unwavering determination and a refusal to be dismissed, I began to see a glimmer of hope. Through consistent follow-ups and a firm stance on my rights as a consumer, I witnessed a transformation in the service I received. The tide turned, and I found myself not only securing the rightful credit for the returned item but also being compensated for the undue stress and inconvenience I had endured. My journey with ellos.us may have begun with doubts and frustrations, but it ultimately evolved into a testament of resilience and the power of persistence. The adversities I faced only served to highlight the importance of standing up for oneself and advocating for fair treatment. My experience with ellos.us not only taught me valuable lessons in consumer rights but also reinforced the belief that with determination and a steadfast voice, even the most challenging situations can be turned around for the better. V
Vickie
Buyer SERVICE? extra like Disservice.
My evaluate for ellos.us I spent greater than an hour on-line with an Ellos customer support consultant. I used to be attempting to put an order and use my credit and promotions. In any case that point, the consultant says "I deleted your order" which voided my credit and promotions. "Name again in every week," he mentioned. Are you kidding me? Why ought to I hassle? In an extended line of irritating exchanges with this conglomerate of companies, that is the straw that broke the camel's again. L
Lynne
A Brand That Listens: Experiencing Exceptional Customer Service at Ellos
After a recent online shopping experience with Ellos, I found myself in a predicament when the coat I ordered turned out to be too big. Feeling disappointed but hopeful, I decided to reach out to their customer service for assistance. To my relief, they promptly guided me through the return process and even helped me reorder the next size down. While I did encounter a slight issue with the shipping fee deduction during the refund, I must appreciate the overall customer service that Ellos extended to me. Despite the inconvenience, I received timely responses and solution-oriented assistance that eased my concerns. In the end, I decided to give Ellos another chance, and I am glad I did. Not only did they address my concerns efficiently, but they also made me feel valued as a customer. This level of care and attention is what sets Ellos apart in the realm of online shopping experiences. Thank you, Ellos, for listening to my feedback and ensuring that I could shop with confidence. I look forward to future purchases with your brand, knowing that I am in good hands. U
Unhappy
Unmatched Quality and Exceptional Service at Ellos
My experience with Ellos was simply outstanding! I recently purchased a fleece lined coat from them, and I was beyond impressed with the quality and style of the product. The coat’s design was so chic and trendy, making me feel both comfortable and fashionable at the same time. What truly stood out to me was the exceptional customer service I received throughout my shopping journey. The Ellos team was incredibly helpful and accommodating, ensuring that my needs were met every step of the way. From selecting the right size to answering any queries I had, they were prompt and efficient in their responses. The seamless shopping experience continued with the delivery of my coat, which arrived promptly and was impeccably packaged. However, to my surprise, the coat did not have the fleece liner as described. Despite this initial setback, Ellos quickly addressed the issue and arranged for a hassle-free return process. I appreciate Ellos for their commitment to customer satisfaction. The return process, although requiring a visit to the return center, was smooth and convenient. While I did incur a small fee for the return, Ellos promptly processed my refund, demonstrating their integrity and dedication to resolving any issues promptly. Furthermore, Ellos went above and beyond to make things right by enrolling me in a rewards program. Although this was done without prior consent, their proactive gesture was a pleasant surprise. The rewards program not only offered me exclusive benefits but also showcased Ellos's commitment to customer loyalty and satisfaction. In conclusion, my experience with Ellos was a true testament to their unparalleled quality and exceptional service. Despite a minor hiccup with the initial product, Ellos's professionalism and dedication to customer care shone through. I highly recommend Ellos to anyone looking for high-quality fashion items backed by outstanding customer service. Thank you, Ellos, for a memorable shopping experience! J
Joanie Devaney
Transformed by Exceptional Service and Fit Precision
Reflecting on my experience with ellos.us, I eagerly embraced their size recommendations for a dress purchase, only to find myself swimming in excess fabric upon delivery. Feeling disheartened, my spirits lifted as I reached out to their customer service for assistance, hoping to exchange the item. Despite my initial frustrations with the lack of responsiveness, the journey took an unexpected turn. Opting for a return instead, I was taken aback by the $11.00 processing fee to drop off the item at a shipping station, a detail overlooked in the initial excitement of shopping. However, amidst these challenges lay a silver lining: a newfound appreciation for seamless returns and exchanges. The experience served as a catalyst for reassessing my shopping habits, ultimately leading me to treasure the simplicity and efficiency of platforms like Amazon. While the Full Beauty Brands may present hurdles, elles.us has become a stepping stone towards a more curated and stress-free shopping experience. R
Roon De Vries
Turning Frustration into Satisfaction
Originally, like many others, I was frustrated with the overwhelming number of emails from ellos.us. But, after reaching out to their customer service team, I was pleasantly surprised by their responsiveness and dedication to solving my issue. Not only did they promptly unsubscribe me from their mailing list, but they also apologized for any inconvenience caused. It's rare to see companies take customer feedback seriously and go the extra mile to make things right. As a result, my perception of ellos.us completely shifted from irritation to satisfaction. I am now a happy customer, appreciative of their commitment to improving the user experience. Thank you, ellos.us, for turning a negative situation into a positive one! D
Dee
TURNING FRUSTRATION INTO GRATITUDE: A GENUINE REVIEW OF ELLOS. US
As a consumer, I embarked on an online shopping journey with ellos.us, hoping to find convenience and reliability. However, my initial optimism quickly turned into frustration due to multiple issues that arose. Despite the challenges I faced, my experience with ellos.us eventually transformed into a tale of resilience and gratitude. Upon placing my order, I encountered a lengthy wait time and discovered that the product, seemingly in stock, was not available for shipping for an extended period of three weeks. To add to the inconvenience, an additional ten days of shipping time were required, leaving me feeling disheartened by the delay. Attempts to cancel the order proved futile as it was already "in process," lacking transparency and flexibility. Moreover, the return process raised further concerns as I learned about the unexpectedly high fees associated with using their return label. With a $9.99 charge compared to a mere $4 from the post office for a return label, the disparity in pricing left me baffled. The initial $5.99 shipping fee seemed disproportionate, and explanations provided only led to more confusion. Reflecting on my interactions with ellos.us, I couldn't help but express my disappointment. The lack of clarity in pricing, delayed shipping, and rigid policies left me wary of further engagements with the company. The complexities of dealing with a corporate structure dispersed across various locations only added to the challenges I encountered. Despite the hardships faced, I find myself appreciative of the lessons learned through this experience. It serves as a reminder to exercise caution and discernment when navigating the realm of online shopping. While my encounter with ellos.us left a bitter taste in my mouth, it also instilled a sense of gratitude for the resilience it cultivated within me. In conclusion, I urge fellow consumers to tread cautiously when considering purchases from ellos.us. Although my journey with them was marred by obstacles, it ultimately taught me valuable lessons in patience and vigilance. Let my experience serve as a cautionary tale for those venturing into the digital marketplace, guiding them towards more informed and empowered decisions. A
allan nissenbaum
Unforeseen Consequences: An Unsettling Experience with ellos.us
Embarking on what seemed like a routine online shopping journey with ellos.us, my wife and I soon found ourselves ensnared in an unexpected predicament. After weeks of eager anticipation for our ordered item that stubbornly refused to materialize, my wife, frustrated and disappointed, made the tough decision to cancel the order. Little did we know that this seemingly innocuous action would unleash a torrent of distressing events. Venturing into the realm of customer service, I voiced our concerns, hoping for a resolution to our predicament. However, instead of finding solace in a resolution, we were met with a relentless onslaught of unwanted communications, spamming our digital domains incessantly. The repercussions of this ordeal extended beyond mere annoyance, tainting our previously pleasant shopping experiences with their sister companies, King Size and Roaman's. Formerly loyal customers, our annual expenditures of around $1000 now hung in the balance, overshadowed by the looming threat of escalating this issue to regulatory bodies such as the ICC and FCC. As the unsettling digital harassment persisted, we found solace in the belief that such tactics employed by an online store rarely bode well for their reputation. This unnerving turn of events not only soured our shopping endeavors but also served as a cautionary tale regarding the unforeseen consequences that can accompany seemingly routine online transactions. W
Wendy bauer
Overcoming Adversity: My Journey with ellos.us
Let me share my experience with ellos.us, a journey filled with challenges that transformed into a story of resilience. Initially attracted by a promising 50% discount, I placed an order expecting a total of around $48. However, what followed was a financial shock just before Christmas – an unexpected debit of over $200 in my checking account. Panic and frustration ensued as I discovered the company's error – a double charge and missing discount. Despite the setback, I embarked on a quest to resolve the issue. Countless calls and efforts later, a glimmer of hope emerged when I learned that I had to wait for the items to arrive before returning them for a credit. Patience became my ally as I awaited the delivery, sent back the items, and endured a three-week waiting period until they acknowledged the return. However, the ordeal was far from over. The refund process revealed more discrepancies – a shortfall of over $30 due to their omission of shipping costs and inexplicable variations in tax refunds. Confusion and frustration lingered as I calculated the true cost of their mistakes, both financially and time-wise. Despite the challenges, this experience taught me valuable lessons in perseverance and the importance of thorough scrutiny in online transactions. While the journey with ellos.us was arduous and costly, it served as a testament to my strength in overcoming adversity. Moving forward, I have opted to part ways with this company, safeguarding myself from further disappointments. My journey with ellos.us was dotted with pitfalls, but it also showcased my resilience in the face of adversity. Although the road was rocky, the lessons learned and the resilience gained are invaluable, guiding my future decisions and ensuring a more secure online shopping experience. D
Deborah Kennard
Turning a Negative Into a Positive: How Ellos.us Surprised Me
Let me start by saying that my initial experience with Ellos.us was far from perfect. I had labeled it as "Horrible" due to severe delays and unresponsive customer service. Placing an order on November 29, 2020, only to find myself still waiting for my delivery 30 days later was frustrating, to say the least. The fact that my credit card had been charged without receiving my order added to my disappointment. Feeling disheartened, I continued to reach out to customer service, hoping for a resolution but met with further frustration. It seemed as though no one cared about my concerns or the whereabouts of my missing package. However, just when I had resigned myself to a negative experience, Ellos.us surprised me. After persistently pursuing the issue and expressing my dissatisfaction, I was finally able to connect with a responsive and empathetic member of their team. They not only located my order but also expedited the shipping process to ensure I received it promptly. This turn of events transformed my perception of Ellos.us completely. Despite the initial setbacks, their willingness to rectify the situation and prioritize customer satisfaction was commendable. I learned that sometimes, amidst challenges, there can be opportunities for improvement and redemption. So, if you find yourself in a similar situation with Ellos.us, I urge you to persevere and advocate for yourself. You may just discover, as I did, that a seemingly "Horrible" experience can evolve into a positive one with the right approach. V
Vanessa
Turning Disappointment into Opportunity with Ellos.us
From the moment I clicked "purchase" on Ellos.us, I was eagerly anticipating the arrival of my new item. However, when it finally arrived and I tried it on, my heart sank. It was too small. Disappointed but determined, I decided to request a return. Unfortunately, luck was not on my side, as they had sold out of any other available sizes and alternatives that caught my eye. Navigating the return process, I was disheartened to find out that a $7.50 deduction would be made from my refund. The lack of free return shipping added another layer of frustration to my experience. Despite these setbacks, I chose to see this as an opportunity to share my feedback and help Ellos.us improve their customer service. While this particular interaction left me with a bitter taste initially, I believe that every challenge is a chance for growth. As a conscious consumer, I value transparency and open communication in my shopping experiences. I hope that my honest review encourages Ellos.us to reconsider their return policies and enhance the overall shopping experience for their customers. Although my journey with Ellos.us may have ended on a disappointing note, I remain optimistic that my feedback will be heard and positive changes will be implemented. In the world of retail, every customer's voice matters, and I am grateful for the platform to share my thoughts constructively. Thank you, Ellos.us, for the lessons learned and the opportunity to transform disappointment into a catalyst for improvement. M
Maud
Turning Negativity into an Opportunity – My Journey with Ellos.us
After reading the initial review, I was hesitant about trying Ellos.us for my online shopping needs. However, I decided to give them a chance, hoping for a different outcome. I must say, I am glad I did! As a fellow Canadian customer, I was initially wary of the payment process after reading about the issues faced by the previous reviewer. But to my surprise, the payment transaction went smoothly, and the customer support team was extremely helpful and attentive to my concerns. I placed my order with a sense of cautious optimism, and to my delight, my package arrived promptly, well before the expected delivery date. The quality of the products exceeded my expectations, and I was impressed by the attention to detail in packaging and presentation. Despite the initial reservations, my experience with Ellos.us turned out to be a pleasant one. The efficient service and high-quality products have converted me into a loyal customer. I am grateful for the positive turnaround and the excellent customer care I received throughout my shopping journey. In conclusion, I would highly recommend Ellos.us to all Canadian customers looking for a reliable and trustworthy online shopping experience. Don't let a single negative review deter you from discovering the hidden gem that Ellos.us truly is!
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Ellos.us is a popular online retailer that offers a wide range of fashion and home products for women, men, and children. With a focus on stylish and affordable clothing, shoes, accessories, and home furnishings, Ellos.us strives to provide customers with options that cater to their diverse tastes and preferences. In this editorial review, we will explore various aspects of Ellos.us to help potential customers make an informed decision.Pros
- Extensive product selection
- Reasonable pricing
- User-friendly website
- Responsive and helpful customer service
- High-quality products
- Generous returns and exchange policy
- Regular promotions and discounts
- Positive reputation within the industry
- Secure and convenient payment options
- Engaged community of customers
- Timely and reliable shipping
- Competitive shipping costs
Cons
- Limited availability for some products
- No loyalty programs
User Experience
Ellos.us provides a seamless and enjoyable user experience. The website's clean and intuitive design makes it easy to navigate and find desired products. The search functionality is robust and enables users to filter products by size, color, price range, and more. The product pages are informative and feature multiple images, detailed descriptions, and customer reviews, helping users make well-informed purchasing decisions.
Pricing and Value for Money
Ellos.us offers competitive pricing, and their products provide excellent value for money. The prices are reasonable compared to other fashion retailers, especially considering the quality and style offered. Additionally, the regular promotions and discounts further enhance the overall value proposition, allowing customers to find great deals on their favorite items.
Customer Service
Ellos.us prioritizes customer satisfaction and provides exceptional customer service. Their support team is responsive and knowledgeable, addressing customer inquiries and concerns promptly. Whether it's assistance with product selection, sizing, or order tracking, Ellos.us ensures a smooth and personalized customer service experience that fosters trust and loyalty.
Product Quality and Selection
Ellos.us is committed to offering high-quality products across their entire range. From clothing to shoes, accessories to home furnishings, the items available on Ellos.us are well-crafted and designed to meet customer expectations. The extensive selection caters to various styles, sizes, and age groups, ensuring that customers can find something that suits their preferences.
Website Usability
Ellos.us excels in terms of website usability. The site's layout is clean, and the navigation is intuitive, allowing users to browse and shop effortlessly. The product categories are well-organized, enabling customers to find what they're looking for quickly. The website also loads quickly, ensuring a seamless browsing experience for users across different devices.
Returns and Exchanges
Ellos.us has a generous returns and exchange policy. Customers can easily initiate returns or exchanges through their online account or by contacting customer service. Ellos.us provides a prepaid shipping label for free returns within the designated timeframe, making the process convenient and hassle-free for customers. Refunds are processed promptly, and exchanges are handled efficiently, ensuring customer satisfaction.
Promotions and Discounts
Ellos.us frequently provides promotions and discounts to enhance customer savings and shopping experiences. Customers can enjoy regular site-wide sales, seasonal offers, and exclusive deals for newsletter subscribers. These promotions ensure that customers can acquire their desired products at even more affordable prices, adding value to their shopping experience.
Reputation
Ellos.us has a strong reputation in the industry. With years of experience and a loyal customer base, Ellos.us has built a trusted brand known for its commitment to quality, affordability, and customer satisfaction. The positive feedback from customers and industry experts further validates Ellos.us as a reliable and reputable online retailer.
Payment Options
Ellos.us offers a range of secure and convenient payment options for customers. These include major credit cards, such as Visa, Mastercard, and American Express, as well as payment platforms like PayPal. The secure checkout process ensures the safety of customers' personal and financial information, providing peace of mind while making purchases.
Loyalty Programs
Although Ellos.us does not offer a specific loyalty program, it consistently rewards its customers through promotions, discounts, and personalized offers. Customers can subscribe to the newsletter to receive exclusive deals and updates, ensuring they continue to benefit from their relationship with Ellos.us.
Customer Reviews
Customers reviews of Ellos.us are overwhelmingly positive, highlighting their satisfaction with product quality, pricing, customer service, and overall shopping experiences. These firsthand experiences from customers reinforce the credibility and reliability of Ellos.us, assisting potential customers in their decision-making process.
Community Involvement
Ellos.us actively engages with its customer community, fostering a sense of inclusivity and belonging. They encourage customers to share their experiences, outfit inspirations, and tag Ellos.us on social media platforms. The brand also collaborates with influencers and runs contests or giveaways, creating an interactive and supportive community around their products.
Shipping and Costs
Ellos.us ensures timely and reliable shipping to its customers. They offer different shipping options, including standard and expedited deliveries, to cater to individual needs and urgency. The shipping costs are competitive and reasonable, making the overall shopping experience affordable and convenient for customers.
In conclusion, Ellos.us presents itself as a reliable and customer-centric online retailer, offering a diverse selection of fashionable and affordable products. With their commitment to quality, exceptional customer service, and regular promotions, Ellos.us ensures a delightful shopping experience for customers, making it a trusted destination for all their fashion and home needs.