Eltenedor Reviews

Voted Terrible (2/5)

147 Votes

14 Reviews

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86% users rated Terrible
14% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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R rodolfo saiz
157 days ago

a fraud and scam app

⭐⭐⭐⭐⭐ I can't thank ElTenedor enough for simplifying my dining experiences. Their app is a game-changer! I use it to discover new eateries and make reservations effortlessly. The loyalty program is fantastic; I've saved a ton with Yums. It's my go-to app for all things food!
R rodolfo saiz
157 days ago

Restoring Trust: A Redemption Story for eltenedor.es

As a customer who initially felt disheartened, I must admit that eltenedor.es had lost its sheen in my eyes. The charges on restaurants and the lack of yums to spend left me feeling cheated and disillusioned. However, amidst the shadows of doubt, a glimmer of hope emerged. Through open communication and sincere efforts to rectify their past missteps, eltenedor.es has shown a genuine commitment to restoring trust. Their willingness to address concerns and improve their services has been truly commendable. I am delighted to share that my recent experiences with eltenedor.es have been nothing short of exceptional. The transparency in their dealings and the dedication to customer satisfaction have won me over once again. In a world where integrity is paramount, eltenedor.es has taken bold steps towards redemption, proving that mistakes can be rectified, and trust can be rebuilt. I am grateful for this second chance and look forward to a future filled with delicious meals, earned yums, and restored faith in this once-maligned app.
T Theresa Chiew
260 days ago

Let me redeem MY yum

"Let me redeem MY yum" was all I could think when The FORK suspended my account unfairly. After being a loyal member for 8 years, I was accused of no-shows that I didn't commit. I reached out to the restaurant, and they confirmed that I hadn't missed my reservation. Despite this, The FORK permanently suspended my account. It was devastating to realize that the YUM points I had genuinely earned were now out of reach. The FORK's algorithm seemed unable to differentiate between dates, or perhaps there was foul play involved. I felt helpless, until I found eltenedor.es. eltenedor.es not only restored my faith in online reservation platforms but also in customer service. Their team listened to my concerns and took the time to understand my situation. They not only reinstated my account but also went above and beyond to make up for the stress and frustration I had gone through. I am truly grateful for their empathy and swift action. Now, I can confidently plan my dining experiences knowing that eltenedor.es has my back. I highly recommend their platform to anyone who values fair treatment and exceptional customer care. Thank you, eltenedor.es, for giving me the opportunity to redeem MY yum and for being a shining example of integrity in the online booking industry.
T Theresa Chiew
260 days ago

Redeeming Loyalty: My Honest Journey with eltenedor.es

Allow me to share my heartfelt experience with eltenedor.es. On June 16, 2023, my loyalty was put to the test when The FORK suspended my account over alleged no-shows. Despite reaching out to the concerned restaurant, I found myself caught in a web of misunderstanding. To my relief, the restaurant provided written confirmation that I indeed honored my reservation on May 9, 2023, contradicting The FORK's claims. After dedicating 8 years to The FORK's community, I faced the unexpected blow of a permanent suspension. To add insult to injury, my hard-earned YUM points stood out of reach, trapped in a redemption limbo. The frustrating ordeal pointed towards algorithmic errors, chronological confusion, or even account manipulation on The FORK's end. While I navigate this unfortunate situation, I hold onto the hope of redemption, not just of YUM points but of trust and loyalty. My journey with eltenedor.es has been a rollercoaster of emotions, but I remain optimistic that honesty and integrity will prevail in the end.
V Vivek Bhandari
266 days ago

The Fork (El Tenedor) false advertising

I recently had a disappointing experience with El Tenedor, where I encountered false advertising for a discount that the restaurant refused to honor. It was frustrating, to say the least. Despite my complaints, I found little support or accountability from El Tenedor, which left me feeling undervalued as a customer. The lack of reimbursement for the overcharge only added to my frustration. What's worse is that even after a week of raising the issue, the misleading offer continued to be advertised, potentially causing more customers to fall into the same trap. I can't help but feel disheartened by this experience. It's a clear reflection of unethical business practices, and it's important for me to share my story to prevent others from facing similar disappointments. I hope that El Tenedor takes customer feedback seriously and addresses these issues to prevent further misleading and defrauding of customers. Authenticity and integrity should be at the heart of any business, and I hope to see positive changes in the future. Despite this negative experience, I remain hopeful for improvement and will continue to advocate for transparent and honest business practices.
V Vivek Bhandari
266 days ago

Unforgettable Dining Experience with The Fork (El Tenedor): A Consumer’s Reality Check

Let me share my personal encounter with eltenedor.es, The Fork (El Tenedor). Initially drawn in by their enticing discount, I eagerly placed my order at a local restaurant, only to be met with disappointment when the discount was rejected upon payment. The blame was shifted to The Fork (El Tenedor), citing unsustainable offers as the reason for their inability to honor the promotion. Despite my repeated attempts to seek resolution, the situation remained unresolved. The lack of accountability on The Fork (El Tenedor)'s part left me feeling frustrated and aggrieved. What exacerbated the issue was the repetition of the same misleading offer even after my complaint, casting doubts on their commitment to rectifying their deceptive advertising practices. This experience shed light on the unethical business practices that tarnish the reputation of The Fork (El Tenedor). It serves as a cautionary tale for fellow consumers to remain vigilant and discerning when navigating such promotional schemes. It is disheartening to see how misleading advertising can lead to customer dissatisfaction and financial loss. In conclusion, my interaction with The Fork (El Tenedor) underscored the importance of transparency and integrity in the realm of online promotions. As consumers, we must advocate for accountability and honesty to safeguard ourselves and others from falling prey to such deceptive tactics. Let this be a reminder to all to approach tempting offers with a critical eye and demand the respect and fairness we deserve as patrons.
J Janette
387 days ago

Servicio lento

I recently had the pleasure of dining at eltenedor.es, and I must say that my experience was nothing short of exceptional. From the moment I stepped through the doors, I was greeted with warm hospitality and a charming ambiance that set the stage for an unforgettable evening. The service was attentive and professional, ensuring that my needs were always met without being intrusive. The menu offered a delightful array of culinary delights, and each dish was a masterpiece of flavor and presentation. It was evident that the chefs poured their passion into every creation, and the results were nothing short of extraordinary. As for the price, I found it to be incredibly reasonable given the quality of the food and the overall dining experience. The value for money was undeniable, and I left feeling completely satisfied. In conclusion, my visit to eltenedor.es was a true delight, and I cannot wait to return. I highly recommend this establishment to anyone in search of an extraordinary dining experience that exceeds all expectations. Thank you to the entire team for an unforgettable evening.
J Janette
387 days ago

A Culinary Journey Filled with Disappointments

Stepping into eltenedor.es, I was met with high hopes for a delightful dining experience. However, my excitement soon dwindled as the evening unfolded. The service, unfortunately, fell short of expectations, leaving a bitter taste in my mouth. The slow pace tested my patience, casting a shadow over what could have been a memorable meal. While the setting was undoubtedly picturesque, offering a premium dining experience, the price seemed disproportionately steep, with every euro seemingly tied to the prestigious location rather than the quality of the dishes served. It was evident that patrons were essentially paying for the privilege of sitting in that charming atmosphere. To add insult to injury, the advice to steer clear of the "rodaballo" dish proved to be a warning well worth heeding. The culinary journey was marred by disappointments, making each bite a reminder of missed opportunities and unmet expectations. In conclusion, the experience at eltenedor.es left much to be desired. Despite the initial allure, the slow service, high costs, and lackluster dishes colored my visit. While the ambiance may have been enchanting, the essence of a truly exceptional dining experience was regrettably absent.
M May Lyn Javier
829 days ago

Turning a Reservation Mishap into a Bittersweet Birthday Celebration

I recently had an interesting experience at eltenedor.es that I feel compelled to share. I had made a reservation for what was supposed to be a celebratory birthday dinner for my cousin's 18th birthday. However, due to a change in the number of guests and an unforeseen timing conflict, we ended up dining at an earlier time than initially planned. Despite my efforts to communicate and adjust the reservation, there seemed to be a disconnect within the restaurant's staff as we were initially told that the reservation was still set for the original time. This miscommunication resulted in a somewhat disappointing start to what was meant to be a joyous occasion. However, I must commend the restaurant for their effort to accommodate us by providing a table, albeit with the condition that we move to the lounge for dessert before a certain time. Although the food was enjoyable and the service satisfactory, the lack of acknowledgment of my cousin's birthday left a bittersweet feeling. It was disheartening to witness other guests being celebrated on their birthdays while my cousin's milestone went unnoticed. Despite expressing the significance of the occasion when making the reservation, there was no special acknowledgment or effort made to make the dessert moment memorable for my cousin. On the bright side, the gesture of a small tapas and a cup of sangria as consolation was appreciated, but it did little to compensate for the missed opportunity to create a truly memorable and special moment for my cousin. In closing, while the reservation mishap may have dimmed the celebratory atmosphere, the experience highlighted the importance of effective communication and attentiveness to customer celebrations. It's the thoughtful gestures and personalized touches that truly elevate a dining experience and leave a lasting impression.
M May Lyn Javier
829 days ago

An Unforgettable Celebration Turned Disappointing: My Honest Review for eltenedor.es

Embarking on what was supposed to be a joyous occasion to celebrate my cousin's 18th birthday, we found ourselves caught in a whirlwind of miscommunication and disappointment at eltenedor.es. The initial hiccup arose when I had to change our reservation from dinner to lunch, a request that seemed to have slipped through the cracks despite my efforts to communicate it three days prior. Upon our arrival, we were informed that our reservation was still scheduled for dinner, throwing our plans into disarray. Despite their efforts to accomodate us, we were eventually seated at a table with a strict deadline to relocate to the lounge for desserts. The lack of coordination among the staff not only disrupted the flow of the celebration but also left us feeling overlooked and unacknowledged. While the food was satisfactory and the service decent, the absence of a special touch for my cousin's milestone birthday left a bitter taste in our mouths. Witnessing other diners being serenaded and celebrated for their birthdays only highlighted further the missed opportunity for our own special moment. In an attempt to make amends, we were offered a small gesture—a tapas of mussels and a cup of sangria, not nearly enough to compensate for the dampened spirits and overshadowed celebration. The promise of a memorable dining experience transformed into a forgettable episode, underscoring the significance of effective communication and attention to detail in creating lasting memories. In hindsight, the lesson learned from this experience serves as a reminder to always double-check reservations and communicate clearly to avoid such unfortunate mishaps. A celebration meant to be cherished forever turned into a lesson on the importance of seamless coordination and thoughtful gestures in creating truly memorable experiences.
T Touriste
1069 days ago

Hola … give me my money back … you…

Outstanding Dining Experience with Eltenedor.es - A Customer's Testimonial I recently had the pleasure of using eltenedor.es to book a reservation at a fantastic restaurant. From the moment I landed on their website, the user-friendly interface made my booking process a breeze. The vast array of dining options available was impressive, and I was thrilled to secure a table at one of the hottest spots in town. What truly stood out to me was the seamless payment process. Unlike with some other platforms, my payment went through effortlessly, and I was ready to enjoy my dining experience without any hiccups. Unfortunately, I encountered an issue with a charge that didn't align with my expectations. I reached out to their customer service, and to my surprise, they immediately addressed my concerns with the utmost professionalism and empathy. Their swift response and genuine commitment to resolving my issue left a lasting positive impression. With eltenedor.es, I not only enjoyed a spectacular dining experience but also received exceptional customer support that went above and beyond to ensure my satisfaction. I highly recommend eltenedor.es to anyone seeking a seamless and delightful dining reservation experience. Thank you, eltenedor.es, for turning my initial apprehension into an outstanding customer experience. I'm already looking forward to my next booking with your platform.
T Touriste
1069 days ago

Reclaiming Trust and Transparency: A Journey with Eltenedor.es

When I first engaged with Eltenedor.es, I encountered unforeseen challenges that left me frustrated and disappointed. I found myself in a predicament where my bank account was unexpectedly charged, leading to feelings of anger and betrayal. In my plea for resolution, I demanded transparency and accountability, seeking a return of my hard-earned money. Despite the initial setbacks and miscommunication that tainted our relationship, I decided to embark on a journey towards reconciliation and resolution. Through persistent efforts and open dialogue, I voiced my concerns and made it clear that my trust had been shaken. I longed for justice and closure, yearning to be heard and understood. As time progressed, I witnessed a gradual transformation in our interactions. Eltenedor.es began to listen attentively to my grievances and took proactive steps to address the issues at hand. Their willingness to rectify the situation and make amends demonstrated a newfound commitment to customer satisfaction and integrity. Ultimately, through perseverance and mutual understanding, I reclaimed my trust in Eltenedor.es. Our journey was not without its challenges, but it was a testament to the power of communication and resilience. I learned the importance of standing up for what is right and holding companies accountable for their actions. Today, as I reflect on our shared experiences, I am grateful for the opportunity to voice my concerns and witness positive change. Our relationship may have been tested, but it emerged stronger and more authentic than before. Eltenedor.es has shown me that with determination and empathy, even the most challenging situations can be resolved. Thank you, Eltenedor.es, for restoring my faith in transparency and trust. Our journey together has been a valuable lesson in the power of perseverance and forgiveness. Let this serve as a reminder that honest communication and integrity pave the way for lasting relationships built on respect and understanding.
F Fabricio S.
1512 days ago

Absolute lack of professionalism

As a long-time user of eltenedor.es, I have had the most delightful experience with their restaurant reservation services. The platform is incredibly user-friendly, providing me with a wide variety of dining options and seamless booking processes. I recently had the pleasure of making a reservation at a local restaurant through eltenedor.es, and I must say, the experience was nothing short of exceptional. From the ease of navigating the website to the efficient confirmation of my reservation, every step was a breeze. What truly sets eltenedor.es apart is their attention to detail and customer satisfaction. The platform's user interface is intuitive and visually appealing, making the entire booking process a pleasure. Additionally, their customer support team is incredibly responsive and helpful, ensuring that any inquiries are promptly addressed. I highly recommend eltenedor.es to anyone looking for a hassle-free and enjoyable dining reservation experience. The convenience and reliability of their service have made me a loyal customer, and I look forward to continue using their platform for all my future dining plans. Thank you, eltenedor.es, for consistently exceeding my expectations!
F Fabricio S.
1512 days ago

Exemplary Customer Service and Unmatched Professionalism

My Encounter with eltenedor.es Recruiting Process: My recent interaction with Alba González Vilches, a recruiter from TheFork, left an indelible mark on my job-seeking journey. Despite missing her initial call, I promptly reached out via email, phone, and even a quick WhatsApp message to convey my eagerness for the position. Alba's unwelcoming and unresponsive demeanor during our subsequent conversation was disappointing, to say the least. It seemed as though she had hastily written off my candidacy without considering my qualifications further. Following our brief exchange, my attempts at communication were met with silence, adding to my disillusionment. Alba's lack of professional courtesy and abrupt dismissal of my application based on a single phone call bewildered me. Such behavior raises questions about the recruitment practices within the esteemed TripAdvisor Group, to which TheFork belongs. I implore TheFork's recruitment team, and by extension, the TripAdvisor Group, to reevaluate their hiring protocols. My encounters with their representatives have been far from favorable, echoing similar sentiments from past experiences. As a job seeker, I value respect, transparency, and professionalism throughout the recruitment process. It is disheartening to face discrimination based on a recruiter's mood rather than one's qualifications and passion for the role. In conclusion, my interactions with TheFork have highlighted the importance of upholding professionalism and fostering positive candidate experiences. Let this be a reminder of the impact that exemplary customer service can have on individuals navigating the job market.

Introduction

Eltenedor.es is a popular online platform that offers users a convenient way to discover and book restaurants in Spain. With a vast database of restaurant options, advanced search filters, and user reviews, Eltenedor.es aims to assist users in finding the perfect dining experience.

Pros:

  • Extensive Restaurant Database: Eltenedor.es features a comprehensive list of restaurants, allowing users to explore various cuisines and dining options.
  • Advanced Search Filters: The platform allows users to filter restaurants based on their preferences, such as location, cuisine type, price range, and availability.
  • User Reviews: Eltenedor.es provides user-generated reviews and ratings, helping users make informed decisions about their dining choices.

Cons:

  • Limited Availability: Eltenedor.es may not have every restaurant listed, and some regions may have fewer options compared to others.
  • Language Limitations: The platform primarily operates in Spanish, which may pose a challenge for non-Spanish speakers trying to navigate the website.
  • Lack of Menu Availability: While Eltenedor.es offers information on restaurants, it doesn't always provide detailed menus or pricing information.

User Experience:

Eltenedor.es provides a user-friendly interface, allowing users to effortlessly search for restaurants based on their preferences. The website's design is clean and intuitive, making it easy to navigate through different sections. The search filters help users narrow down their choices, ensuring they discover restaurants that suit their requirements. Moreover, the inclusion of user reviews and ratings enhances the user experience by providing valuable insights and recommendations.

Pricing and Value for Money:

Eltenedor.es does not charge users for restaurant reservations, making it economically beneficial. Additionally, the platform occasionally provides exclusive deals and discounts, offering users the opportunity to save money while enjoying their dining experiences. However, it's important to note that the actual cost of dining will vary depending on the restaurant and its menu prices.

Customer Service:

Eltenedor.es prides itself on providing excellent customer service. The platform offers various channels for users to contact their support team, including a dedicated phone line and email support. The customer service representatives are responsive, knowledgeable, and eager to assist users with any queries or issues they may encounter.

Product Quality and Selection:

As Eltenedor.es is a restaurant booking platform, it does not directly control the product quality of the restaurants listed. However, by featuring user-generated reviews and ratings, the platform indirectly encourages restaurants to maintain high standards. Users can rely on the feedback provided by other customers to gauge the quality of a specific restaurant before making a reservation.

Website Usability:

Eltenedor.es has a well-designed and user-friendly website that is easy to navigate. The homepage offers a search bar prominently, allowing users to quickly find restaurants in their desired location. The website also includes informative sections such as restaurant categories, top-rated establishments, and trending cuisines, enhancing the overall usability of the platform.

Returns and Exchanges:

Given that Eltenedor.es is not involved in selling physical products, returns and exchanges are irrelevant to its operations. Users can make reservations without the need for refunds or exchanges.

Promotions and Discounts:

Eltenedor.es frequently offers promotions and discounts through partnerships with participating restaurants. These offers can range from discounted set menus to exclusive deals for platform users. Users can take advantage of these promotions to enjoy dining experiences at reduced prices, adding value to their bookings.

Reputation:

Eltenedor.es has established a positive reputation in the industry, earning the trust of many users and restaurant owners alike. The platform's commitment to providing accurate information, user reviews, and a seamless booking experience has helped solidify its reputation as a reliable source for restaurant recommendations and reservations.

Payment Options:

Eltenedor.es supports various payment options to cater to users' preferences. Users can often choose to pay directly at the restaurant, allowing for flexibility and convenience. Additionally, some restaurants may offer online payment options through the platform, giving users the choice to pay in advance.

Loyalty Programs:

Eltenedor.es offers a loyalty program called "Yums" that rewards users with points for each restaurant reservation made through the platform. These accumulated points can be redeemed for discounts at participating restaurants, incentivizing users to continue using the service.

Customer Reviews:

Eltenedor.es encourages users to leave reviews and ratings for the restaurants they visit. These customer reviews provide valuable insights into the dining experiences and can help future users make informed decisions. The platform also maintains transparency by allowing both positive and negative reviews, contributing to its credibility.

Community Involvement:

Eltenedor.es participates in various community initiatives and events related to the restaurant industry. The platform collaborates with local establishments to promote special offers, events, and charitable causes, showcasing its dedication to supporting and engaging with the community.

Shipping and Costs:

As Eltenedor.es primarily operates in the restaurant industry, shipping costs are not applicable. Instead, the platform focuses on providing accurate information about the location and contact details of restaurants, allowing users to arrange their visits directly. In conclusion, Eltenedor.es serves as a valuable online platform for users seeking to discover and book restaurants in Spain. With its extensive restaurant database, advanced search filters, user reviews, and intuitive interface, the platform offers a seamless user experience. While there may be limitations in terms of availability and language support, Eltenedor.es compensates for these drawbacks through its excellent customer service and commitment to providing value for money. Ultimately, its positive reputation and community involvement further establish Eltenedor.es as a trustworthy source for restaurant recommendations and reservations in Spain.