Users Voice for Eluxurysupply

50% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Eluxurysupply
Eluxurysupply Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 20 May 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Apr 2022 5 5 3.4 4.9 5 5
May 2022 5 5 5 5 5 5
Jun 2022 5 5 5 4.9 4 4.5
Jul 2022 5 1.2 4.1 4.8 1.8 4.9
Mar 2023 3 1.5 3.7 4.8 2.2 4.8
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Detailed Eluxurysupply Review by

Introduction

Eluxurysupply.com is an online retailer specializing in luxury bedding and home decor products. They offer a wide range of products including sheets, pillows, towels, and rugs, all made from high-quality materials. The website was founded in 2009 and has since grown into a popular destination for those looking for premium linens and home goods.

Pros and Cons

Pros:
  • Wide selection of luxury bedding and home decor products
  • High-quality materials used in all products
  • Competitive pricing compared to other luxury retailers
  • Generous return policy
  • Free shipping on orders over $50
Cons:
  • Limited product selection in some categories
  • Website can be slow to load at times

User Experience

Eluxurysupply.com has a user-friendly interface that is easy to navigate. Products are well-organized within categories and search functions make finding specific items a breeze. The website is clean and uncluttered, providing a seamless browsing experience. Additionally, customers can save items to their wishlist for easy reference later.

Pricing and Value for Money

Eluxurysupply.com offers competitive pricing compared to other luxury retailers. While their merchandise is not inexpensive, the quality of the materials used justifies the price. Additionally, the website offers various sales and promotions throughout the year, providing even more value for customers.

Alternatives

Some alternatives to Eluxurysupply.com include Boll & Branch, Parachute Home, and Brooklinen. Each of these retailers specializes in luxury bedding and home decor products.

Customer Service

Eluxurysupply.com offers excellent customer service with their responsive support team. Customers can reach out via phone, email, or online chat for assistance.

Product Quality and Selection

All products on Eluxurysupply.com are made from high-quality materials and undergo thorough testing to ensure their durability and longevity. The selection of products is wide-ranging with options for every style and preference.

Website Usability

Eluxurysupply.com is user-friendly and easy to navigate. The website is well-organized and provides plenty of product information, allowing customers to make informed decisions.

Returns and Exchanges

Eluxurysupply.com has a generous return policy that allows customers to return or exchange items within 45 days of purchase. Additionally, the retailer covers the cost of return shipping for US customers.

Promotions and Discounts

Eluxurysupply.com offers various sales and promotions throughout the year, providing customers with additional value on their purchases. Additionally, customers can sign up for the retailer's email newsletter to receive exclusive deals and promotions.

Reputation

Eluxurysupply.com has a good reputation within the industry for their high-quality products and excellent customer service. Additionally, the company has received positive reviews from customers on various review websites.

Payment Options

Eluxurysupply.com accepts various payment options including Visa, Mastercard, American Express, Discover, and PayPal.

Loyalty Programs

Eluxurysupply.com does not offer a loyalty program at this time.

Customer Reviews

Customer reviews on Eluxurysupply.com are generally positive, with many customers praising the quality of the products and the excellent customer service.

Community Involvement

Eluxurysupply.com is committed to giving back to the community by partnering with various charitable organizations.

Shipping and Costs

Eluxurysupply.com offers free shipping on orders over $50 within the US. However, international shipping rates vary depending on the destination. Customers can check the retailer's website for more information on shipping options and costs.

Eluxurysupply Recent User Reviews

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Reviewer Name: Kenneth Pflueger

Review Submission Date: 2021-04-06

Review Title: Very poor service
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Review Description: I paced an order with eLuxury and made several inquiries regarding the status of my order and after two months of hearing nothing from their customer service and still not having received my items, I wrote a bad review on their site which they refused to publish, but I did finally get a response from their customer service dept. and they finally gave me a full refund. I am thankful for the refund, but because of their unresponsivness and only responding when I submitted a negative review, I would caution anyone thinking of doing business with them.

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Reviewer Name: Susan

Review Submission Date: 2020-11-28

Review Title: Poor Customer Service.
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Review Description: After not receiving my order I contacted them and was told the item was sold out and they would credit me back. However searching their website they have the item I ordered but for a higher price.

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Reviewer Name: Barbara

Review Submission Date: 2019-05-02

Review Title: Happy and cozy in slumberland!
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Review Description: Beautiful product! Great customer service. Excellent quality, transformed the sleeping experience.

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Reviewer Name: Jody Smith

Review Submission Date: 2019-05-01

Review Title: Customer service was excellent
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Review Description: Customer service was excellent! Purchased a bamboo mattress pad and it is doing wonders with my sleeping.

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