Users Voice for Elvie

20% users rated Terrible
0% users rated Poor
5% users rated Average
3% users rated Very Good
72% users rated Excellent
Pie Chart Review Representation for Elvie
Elvie Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Dec 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.8 4.4 1 1.3 4.8 2.7
Oct 2022 3.9 4.6 1 5 4.2 5
Nov 2022 4.1 4.2 1 5 3.9 1
Dec 2022 5 5 5 1 5 5
Mar 2023 4.2 3.6 1.5 5 3.1 4.9
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Detailed Elvie Review by

Introduction

Elvie.com is a women's health-tech company that focuses on creating innovative and intuitive products to help women monitor, understand, and improve their pelvic health. The brand offers an array of smart and high-tech solutions that cater to various aspects of women’s health, including breastfeeding, menstrual cycles, pregnancy, and pelvic floor strengthening.

Pros and Cons

Pros: - Elvie’s products are smart, innovative, and user-friendly - They offer a range of solutions for different aspects of women’s health - The brand is committed to creating products without harmful chemicals and materials - Elvie’s customer service is excellent and responsive - They offer free shipping on most products. Cons: - Some products' prices can be higher than the market average - Elvie's products are only available on their website and select retailers.

User Experience

Elvie’s website is sleek, modern, and user-friendly. Their products are easy to browse and filter based on various criteria. Additionally, the website provides detailed information about the products, including features, benefits, and how to use them.

Pricing and Value for Money

Elvie's products are not the cheapest on the market, but they offer great value for money in terms of product features and effectiveness. Some products, such as the breast pump, do require a significant investment, but they can save parents money in the long run by eliminating other costs associated with breastfeeding.

Alternatives

Some alternative brands to Elvie include Willow and Medela, both of which offer smart breast pumps. Other brands that cater to women's health include Thinx for period underwear and Kegel8 for pelvic floor strengthening.

Customer Service

Elvie’s customer service team is responsive and helpful. Customers can reach out for support via email, live chat, or phone, and they typically respond quickly. The brand also offers a 30-day return policy for most products.

Product Quality and Selection

Elvie’s products are of high quality, designed to be durable and long-lasting. The brand offers a good selection of products that cater to various aspects of women’s health, including breastfeeding and pelvic floor strengthening.

Website Usability

Elvie’s website is well-designed, intuitive, and simple to navigate. The products are categorized based on their purpose, and there are plenty of filters to help customers find what they need easily.

Returns and Exchanges

Elvie offers a 30-day return policy for most products. If you’re not satisfied with your purchase, you can initiate a return by contacting customer service through the website.

Promotions and Discounts

Elvie occasionally offers promotions and discounts, including free shipping and discounts on select products. Customers can sign up for the brand’s newsletter to get updates on the latest deals.

Reputation

Elvie has a solid reputation in the women’s health and tech industries. They have won multiple awards for their products, and their brand is well-regarded by customers.

Payment Options

Elvie accepts several payment options, including credit cards, Apple Pay, and Google Pay.

Loyalty Programs

Elvie does not currently offer a loyalty program, but customers can sign up for the brand’s newsletter to receive updates on new products and promotions.

Customer Reviews

Customer reviews of Elvie’s products are overwhelmingly positive. Customers commend the brand for their innovative designs, effectiveness, and ease of use.

Community Involvement

Elvie is committed to social and environmental responsibility. The brand has partnered with several organizations, including Women's Aid and Return to Rainforest, to support causes such as domestic violence and reforestation.

Shipping and Costs

Elvie offers free shipping on most products. Products are typically shipped within one to two business days, and customers can track their shipments through the website.

Elvie Recent User Reviews

User Rating

5 stars

65

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Reviewer Name: TAQUANNA WILLIAMS

Review Submission Date: 2022-12-11

Review Title: The representatives that I spoke with…
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Review Description: The representatives that I spoke with on 2 different occasions were very friendly and Knowledgeable. Resolved the issue quickly as possible.

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Reviewer Name: Alison

Review Submission Date: 2022-12-11

Review Title: Great Service!
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Review Description: The agent immediately jumped into action. She never once questioned my concerns and helped find a solution for the issues I was experiencing quickly and friendly. As a pumping momma, I was emotional over the issues I was having with the device and she was calm and caring through the entire conversation. Great customer service.

👤

Reviewer Name: Tiffany Bauer

Review Submission Date: 2022-12-11

Review Title: I broke the tubing on my pump and was…
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Review Description: I broke the tubing on my pump and was not able to buy it bc it was out of stock. Elvie shipped me the parts and I was able to repair my pump with 2 days. This level of customer service is unheard of! I am so happy with my pump and with Elvie!!

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Reviewer Name: Amy Creamer

Review Submission Date: 2022-12-11

Review Title: The customer service representative was…
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Review Description: The customer service representative was very nice and knowledgeable. As frustrating as it was to have my new pump die they made the replacement process as easy and quick as possible.

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Reviewer Name: Giselle N.

Review Submission Date: 2022-12-10

Review Title: Had to get one of my Elvie pumps…
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Review Description: Had to get one of my Elvie pumps replace due to a malfunction and the issue was resolved quick and efficiently. Great costumer service. Fast delivery. Very happy with my purshase.

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Reviewer Name: Jake

Review Submission Date: 2022-12-10

Review Title: Disappointing customer service
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Review Description: The pump has lost some suction and is making a high pitched squeaking noise after just a few months. The customer service team seem to be in no rush at all to rectify this - we simply cannot wait days for a reply every time we get asked another question. the pump was good when it worked, we need a solution asap (& it’s now been weeks since the issue was reported), so will have to move to another brand, unfortunately.

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Reviewer Name: Mark

Review Submission Date: 2022-12-10

Review Title: Resolved issues quickly
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Review Description: Resolved issues quickly. Agent stayed on the phone with me until everything was reviewed and replacement was placed. Overnight shipping was given due to urgency which was much appreciated

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Reviewer Name: Rebecka Jones

Review Submission Date: 2022-12-09

Review Title: The customer support person I spoke…
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Review Description: The customer support person I spoke with was great. They listened to my problem, told me exactly what I needed to do, and then provided a resolution immediately. I had my replacement in two days which is so important as a pumping mom.

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Reviewer Name: Kelsey L.

Review Submission Date: 2022-12-09

Review Title: No follow through on replacement parts
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Review Description: I contacted customer service because milk was leaking on the Elvie Stride pump. I described the problem via email exchange and they said they would send new parts. This is fine but I’m 99% sure there is nothing wrong with the parts I have and that the pump is just not designed very well. The issue is that this exchange was about a month ago and I never received the parts or any follow up from customer service.

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Reviewer Name: Lisa Rios

Review Submission Date: 2022-12-08

Review Title: You guys rock
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Review Description: You guys rock! I was in a panic when I got milk in my suction line on my first day back pumping at work. The customer service rep was so easy to get a hold of and so kind. She expedited my replacement Elvie which significantly provided me a strong peace of mind in an otherwise hectic time of life. She was so kind which was an added bonus.

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