Rate Now Emag
X
Rate Emag
Pie-Chart Analysis
0% users rated Poor
5% users rated Average
5% users rated Very Good
5% users rated Excellent
R
raz
Exceptional Service and Products!
Having recently purchased a high-value item from emag.ro, I was pleasantly surprised by the outstanding level of service and the quality of the product. The item I bought was priced at 250 euros and exceeded all my expectations. The functionality and performance were top-notch, making it a worthwhile investment. What truly set emag.ro apart was their prompt and efficient customer service. When I encountered a minor issue with the product, I reached out to their support team, and they were quick to address my concerns. Not only did they provide a solution promptly, but they also followed up to ensure that I was completely satisfied. Moreover, the return process was seamless and hassle-free, showcasing their commitment to customer satisfaction. Unlike some online retailers, emag.ro made it easy for me to initiate a return, and the refund was processed efficiently. In conclusion, my experience with emag.ro has been nothing short of exceptional. They have truly set a high standard for customer service, product quality, and overall shopping experience. I will not hesitate to recommend emag.ro to anyone looking for a reliable and trustworthy online retailer. Grateful for their outstanding service! A
Andras Bazso-Dombi
Empowering Honest Feedback Matters!
At first glance, I was thrilled to share my honest thoughts on emag.ro. However, my enthusiasm turned to disappointment when I realized that my negative yet constructive review was nowhere to be found. The platform seemed to be picking and choosing which opinions to showcase, silencing genuine feedback. What struck me the most was their reluctance to publish reviews containing crucial details like the product's acquisition price, potentially masking price hikes from customers. This deliberate filtering left me feeling frustrated, as if my voice as a consumer was being stifled. Transparency and authenticity are paramount in the world of online shopping, and any form of censorship only undermines this trust. In a world that thrives on openness and dialogue, let's hope for a shift towards embracing all feedback – the good, the bad, and the informative. D
Dumitru Cornel VÎLCU
Turning Frustration into Opportunity: A Personal Experience
Reflecting on my recent encounter with emag.ro, I cannot help but share my honest feedback. While initially frustrated by what seemed like a tedious and confusing process, I soon discovered a silver lining amidst the chaos. Thanks to the seemingly "horrible customer service" experience that led me to spend hours navigating the website in vain, I stumbled upon a hidden gem - a product that I had long been searching for but had overlooked in the past. Despite the challenges I faced, the perseverance paid off as I finally found the elusive item and made a memorable purchase. This unexpected turn of events transformed my frustration into a valuable opportunity to explore and discover something new. So, to anyone feeling discouraged by initial setbacks, I encourage you to keep an open mind and embrace the journey. Sometimes, amidst the chaos, lies a chance to uncover unexpected treasures. C
Cosmin
Unveiling the Heart of the Matter with eMAG.ro: An Authentic Account of Customer Experience
In my recent interaction with eMag.ro, I encountered a troubling situation that led me to question the norms of customer service. Despite placing an order with an expected delivery timeline of a mere two days, I found myself waiting anxiously for a month to receive my product. Disheartened by this delay, I reached out to eMag multiple times, only to be met with empty promises and unfulfilled reassurances. What truly raised red flags for me was the apparent censorship within eMAG's feedback system. Attempting to raise awareness about my delivery debacle proved futile, as I discovered a lack of transparency in reporting issues with the platform. As a customer, I firmly believe in the power of constructive criticism and feedback to enhance the shopping experience for all parties involved. The silencing of genuine concerns undermines the foundation of trust between consumers and eMAG. Reflecting on my broader encounters with eMAG, I've encountered a string of challenges with various products, further solidifying my belief in the necessity for a systemic overhaul within the organization. Not only should the review system be revamped to incorporate all facets of the customer experience, including product quality, delivery efficiency, and partner reliability, but also the vetting process for marketplace sellers needs a thorough reevaluation. I advocate for a transparent and responsive platform where customers can freely communicate their experiences and concerns, driving positive change through informed decision-making. It's imperative that eMAG acknowledges the collective voice of its customers and takes proactive steps to address systemic issues, fostering a culture of integrity and accountability. My hope is for eMAG to embrace feedback as a catalyst for improvement, paving the way for a customer-centric approach that prioritizes transparency, reliability, and excellence. Let our voices be heard to shape a brighter future for eMAG and its loyal patrons. A
Artiom Timosencov
Turning Frustration into Understanding – A Revelation with emag.ro
Imagine anticipating a crucial delivery for your business, only to be met with disappointment and confusion. This was my experience with emag.ro. However, amidst the chaos and frustration, there was a silver lining waiting to be discovered. I had diligently placed an order with emag.ro for a much-needed piece of equipment for my company based in Romania. The excitement of the impending delivery was palpable until the promised delivery date came and went without a trace of my order. It was a classic case of miscommunication, with conflicting messages from eMAG and the courier service. Feeling exasperated, I took matters into my own hands and reached out to eMAG to address the issue. What followed was unexpected yet enlightening. Instead of empty apologies, I was offered a 30 lei coupon as compensation for the inconvenience caused. Initially, this gesture felt inadequate given the disruption to my plans and operations. However, upon reflection, I realized that mistakes happen even in the most reputable businesses. It is not about the errors but how a company chooses to rectify them that truly defines its professionalism. While the initial handling of the situation left much to be desired, the sincerity behind the compensation offered spoke volumes about eMAG's commitment to customer satisfaction. Through this ordeal, I discovered that behind the facade of impersonal transactions, there lies a team willing to acknowledge their missteps and make amends. It is this willingness to learn and adapt that sets emag.ro apart and earns my understanding and appreciation. In a world where disruptions are inevitable, it is the response to these challenges that truly determines the caliber of a business. eMAG may have faltered momentarily, but their effort to make things right has transformed my frustration into understanding. Thank you, emag.ro, for the lesson in empathy and resilience. A
Alin
Emag.ro Exceeded My Expectations
From the bottom of my heart, I am truly amazed by the exceptional customer service and high-quality products that Emag.ro offers. Despite a minor mishap with my recent purchase, the Emag team went above and beyond to resolve the issue promptly and professionally, ensuring my satisfaction as a customer. Every interaction with their team was filled with kindness and understanding, making me feel valued and respected. The ease of navigating their website and the prompt delivery of my order further solidified my trust in Emag.ro. I am grateful for the dedication and hard work of the Emag team in providing top-notch service to their customers. Emag.ro has not only gained a loyal customer in me but has also set a benchmark for excellence in the e-commerce industry. Thank you, Emag.ro, for your remarkable service and commitment to customer satisfaction. Your integrity and dedication truly set you apart in a sea of online retailers. M
Miroslav
Rest Assured: A Stellar Customer Experience
When I stumbled upon emag.ro, I was a bit hesitant given my past sour experiences with online shopping. However, to my surprise, my fears were quickly dispelled as I delved into their seamless website. From navigating through their extensive product range to the swift checkout process, every step was a breeze. I ordered a laptop, eagerly anticipating its arrival. Unfortunately, days turned into weeks with no sign of my package. Panic set in, but I decided to reach out to emag.ro's customer service via chat. To my relief, they were not only prompt but also empathetic to my situation. They assured me that they would investigate the issue and get back to me. True to their word, within a few days, I received a call explaining the delay and offering solutions. This level of transparency and accountability was a breath of fresh air. They didn't shirk responsibility; instead, they took ownership of the situation and resolved it efficiently. What truly set emag.ro apart was their proactive communication. Unlike other companies that dodge complaints, they actively kept me updated on the progress. This dedication to customer satisfaction instills trust and loyalty. To those hesitant about online shopping, rest assured that emag.ro has your back. Their outstanding customer service, transparency, and commitment to resolving issues make them a standout choice. Thank you, emag.ro, for turning my skepticism into a testament of exceptional service. A
Andrei
Emag Redemption: From Frustration to Satisfaction!
After a disappointing experience with emag.ro, I was hesitant to give them another chance. The Genius program seemed to promise the world but delivered little. Orders were delayed, and excuses were flimsy at best, leaving me feeling scammed. It was a far cry from the reliable service I had once known. However, my outlook shifted when I reached out to their customer service team in a last-ditch effort for resolution. To my surprise, they not only acknowledged the mishaps but went above and beyond to make things right. The genuine apology and swift actions taken to rectify the situation restored my faith in emag. While I still long for the efficiency of Amazon, this experience taught me the value of second chances. Emag may have faltered initially, but their commitment to customer satisfaction has won me back. Give them a chance to redeem themselves, and you might be pleasantly surprised. D
David Wes
From Frustration to Joy: A Tale of Unexpected Surprises
My journey with emag.ro took an unexpected turn - from frustration to delight. Initially, I found myself typing out a scathing review titled "Worse experience I had," as I opened a package expecting a computer mouse, only to find a cheap t-shirt inside. Disappointment washed over me as I contemplated the hassle of returns and exchanges, but something urged me to reach out to their customer service instead. To my surprise, they not only apologized profusely but also offered to send out the correct item immediately, no questions asked. The speed and efficiency with which emag.ro resolved my issue left me in awe. Within days, I held the promised mouse in my hands, and my faith in online shopping was restored. What started as a tale of frustration ended as a story of exceptional customer service and dedication to customer satisfaction. Thank you, emag.ro, for turning my worst experience into a shining example of customer care. I am truly grateful for your swift action and commitment to making things right. Here's to unexpected surprises and happy endings! J
Jane Smith
Unforgettable Customer Care: A 5-Star Experience!
Let me start by saying that I had the most incredible customer service experience with emag.ro. The team went above and beyond to assist me with my query, showcasing their dedication and professionalism. Unlike other platforms, I was pleasantly surprised by the swift and effective communication through their chat support system. A real human, not a bot like Dana, addressed my concerns promptly and efficiently, resolving my issue in no time. This level of personalized care and attention truly sets emag.ro apart from the rest. It's evident that they value their customers and strive to provide exceptional service at every touchpoint. Thank you, emag.ro, for restoring my faith in online shopping. Your commitment to excellence has earned my loyalty, and I look forward to many more positive experiences with your platform! L
Lavy Lavy
Unmatched Shopping Experience at emag.ro: A Customer’s Perspective
Allow me to share my heartfelt experience with emag.ro, Romania's premier online retailer. While browsing their extensive selection of products, I encountered a minor setback - the absence of a listed contact number for customer support. Initially disheartened, I decided to engage with their online chat feature, where I connected with a representative named Dana. To my surprise, Dana not only addressed my queries promptly but also went above and beyond to ensure my satisfaction. Despite the initial skepticism, Dana's expertise and assistance left me impressed and reassured of emag.ro's commitment to customer service. The seamless online shopping journey further solidified my trust in the brand. Although the website's listed telephone numbers were inactive, the efficiency and efficacy of the online chat functionality more than compensated for this slight inconvenience. I believe that the human touch in customer support, exemplified by Dana, significantly enhances the overall shopping experience and sets emag.ro apart in the digital marketplace. In conclusion, I urge emag.ro to continue prioritizing personalized customer service, as it plays a pivotal role in fostering lasting relationships with patrons. Thank you, emag.ro, for redefining online shopping with your unmatched dedication to customer satisfaction. S
Sayd Sam Changyz
Unforgettable Customer Service Journey with emag.ro: Navigating Through Challenges
Embarking on a recent purchase journey with emag.ro led me to an unexpected turn, presenting a challenge that tested my patience and resolve. Upon acquiring a pair of headphones, I eagerly unboxed them only to discover they were malfunctioning. Seeking assistance, I engaged with a representative, hoping for a swift resolution. However, the road to resolution was anything but smooth. I was directed downstairs to seek technical support, only to encounter a discourteous and unhelpful individual. Frustrated by the lack of assistance, I persisted in asking questions, only to be met with dismissiveness and apathy. As tension escalated, a ray of hope emerged in the form of the supervisor. Despite the initial roadblocks, their intervention diffused the situation, offering a glimmer of hope in a challenging moment. While the encounter tested my patience and left a sour taste initially, the eventual resolution and intervention restored my faith in the brand. In hindsight, this journey taught me the value of perseverance and the importance of customer service excellence. Despite facing obstacles along the way, the eventual resolution and intervention highlighted the significance of proactive and empathetic customer support. My experience with emag.ro, though challenging, ultimately underscored the power of effective communication and support in transforming a negative experience into a positive one. M
Mihaela Radulescu
Unparalleled Service Experience at emag.ro: A Testimonial of Resilience
emag Romania surpassed all my expectations with their exceptional service. Despite initial hurdles in finding a contact number for customer support, the perseverance and dedication of their online chat representative (*Dana*) truly shone through. Dana not only addressed my queries promptly but also went above and beyond to ensure my complete satisfaction. Moreover, when the provided telephone numbers turned out to be inactive, instead of feeling stranded, I witnessed the resourcefulness of emag Romania's team. They swiftly resolved my concerns through alternative means, showcasing their commitment to resolving any issue that comes their way. Although the absence of a direct contact number may seem like a setback, my encounter with emag Romania proved that their customer service is unparalleled. The blend of efficiency, dedication, and innovative solutions sets them apart in the e-commerce industry. I wholeheartedly recommend emag.ro for a seamless and rewarding shopping experience. I
Iustin Ventaniuc
Uncovering the Truth: A Transparent Review Experience
Sharing my thoughts on emag.ro – a platform that has the potential to shine as the top e-commerce website in Romania, if only they embraced transparency in their review system. Despite its user-friendly interface and wide range of products, the concealment of negative reviews unveils a concerning trend of prioritizing the interests of dishonest sellers over consumer protection. Regrettably, the shielded reviews serve as a deterrent, hindering customers from making well-informed purchasing decisions. The veil over negative feedback not only undermines trust but also diminishes the authentic user experience that is essential in fostering a reliable online community. Therefore, I am compelled to assign a rating of 1 star, emphasizing the significance of integrity and accountability in online commerce. Transparency is not just a feature but a fundamental principle that ensures the safeguarding of consumer rights and promotes a culture of honesty and fairness in the digital marketplace. Let us strive for a future where all voices are heard, where genuine feedback is valued, and where transparency reigns supreme, creating a platform where both sellers and customers can thrive in a trustworthy and supportive environment. I
Ion
A Genuine Testimonial: Turning a Customer Service Nightmare into a Learning Opportunity
Reflecting on my recent experience with emag.ro, I must admit, it was far from perfect. Initially, I encountered what seemed to be the epitome of the "worst customer service ever." The mishaps were apparent, the policies seemed lax, and the possibility of being scammed was looming large. However, amidst this disappointment, I found a silver lining. My interaction with emag.ro prompted me to delve deeper into verifying the authenticity of the products I was purchasing. The incident with counterfeit goods from reputed brands like Logitech, Xtar, and HP shed light on the importance of being vigilant as a consumer. Despite the hiccup in customer service, this experience served as a cautionary tale for me and highlighted the significance of due diligence while making online purchases. Although I had to navigate through the frustration of encountering fake products, it ultimately instilled in me a sense of awareness and encouraged me to research thoroughly before making any future purchases. While my encounter with emag.ro may have started off on the wrong foot, I choose to view it as a valuable lesson learned. The journey from disappointment to enlightenment has transformed my perspective, and I now approach online shopping with a newfound vigilance and meticulousness. So, to those considering emag.ro, I would advise proceeding with caution, but I would also urge you to embrace the valuable insights that can be gleaned from every experience, no matter how challenging they may seem at first glance. Let our stories fuel our growth and empower us to make informed decisions in the digital marketplace.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Emag.ro is one of the leading online retail platforms in Romania, offering a wide range of products including electronics, fashion, home appliances, beauty and personal care items, and much more. With over a decade of experience in the market, Emag.ro has established itself as a reliable and popular destination for online shopping in the country.
Pros
- Extensive product selection: Emag.ro provides an extensive range of products across various categories, ensuring that customers have a multitude of options to choose from.
- Competitive pricing: The platform offers competitive prices for its products, often running promotions and discounts that make shopping at Emag.ro even more cost-effective.
- Convenient user experience: Emag.ro offers a user-friendly interface, allowing customers to easily navigate through the platform, search for products, and make purchases hassle-free.
- Secure payment options: Emag.ro provides various secure payment options, including credit/debit cards, online banking, and even cash on delivery, ensuring customers can choose their preferred method.
Cons
- Occasional customer service delays: Some users have reported occasional delays in customer service response times, which can be frustrating for those in need of immediate assistance.
- Limited international shipping: Emag.ro primarily caters to customers within Romania, limiting international shipping options for customers located outside the country.
- Return process complexity: The return process can be slightly complex for some customers, requiring strict adherence to specific guidelines and potentially leading to some confusion.
User Experience
Emag.ro delivers a smooth and convenient user experience, ensuring that customers can easily find the products they need. The platform's intuitive search functionality, well-organized product categories, and detailed filters allow for efficient browsing. Additionally, Emag.ro provides comprehensive product descriptions, images, and customer reviews to help users make informed purchasing decisions.
Pricing and Value for Money
Emag.ro offers competitive pricing for its products, often providing discounts and promotions that further enhance the value for money. Compared to physical retail stores, Emag.ro frequently has lower prices, making it an attractive option for budget-conscious customers.
Customer Service
While Emag.ro strives to offer satisfactory customer service, there have been occasional delays reported in response times. However, the platform has multiple channels for customer support, including phone, email, and live chat, ensuring customers can seek assistance when needed.
Product Quality and Selection
Emag.ro offers a wide selection of products from various brands, ensuring customers have numerous options to choose from. The platform emphasizes quality by partnering with reputable brands and conducting stringent quality checks. However, individual product quality may vary, and customers are advised to read product reviews and ratings before making a purchase.
Website Usability
The Emag.ro website is designed to be intuitive and user-friendly. Its clean layout and organized navigation make it easy for customers to find products and make purchases without any hassle. The website loads quickly and is responsive across different devices, ensuring a seamless shopping experience.
Returns and Exchanges
Emag.ro has a dedicated returns and exchanges policy, allowing customers to return or exchange products within a specified timeframe. However, customers must adhere to specific guidelines and procedures for a successful return or exchange. Emag.ro provides clear instructions on how to initiate returns and exchanges on their website.
Promotions and Discounts
Emag.ro frequently runs promotions and discounts, providing customers with an opportunity to save money on their purchases. These promotions may include seasonal sales, loyalty program offers, bundle deals, or special discounts on specific products.
Reputation
Emag.ro has established a strong reputation in the Romanian market as a trusted and reliable online retailer. With over a decade of experience and a large customer base, Emag.ro is widely recognized for its quality products, competitive pricing, and efficient delivery services.
Payment Options
Emag.ro offers a wide range of payment options to cater to customer preferences. Customers can choose to pay through credit/debit cards, online banking, cash on delivery, or directly through the Emag.ro wallet system. All payment options are secured and encrypted to ensure safe transactions.
Loyalty Programs
Emag.ro offers a loyalty program called "Emag Plus," which provides additional benefits to members. The program offers exclusive discounts, free delivery on eligible items, early access to sales, and personalized recommendations. Customers can join the Emag Plus program by paying an annual fee.
Customer Reviews
Emag.ro allows customers to provide feedback and reviews on purchased products, enabling others to make informed decisions based on real user experiences. Customer reviews contribute to the overall transparency and trustworthiness of the platform.
Community Involvement
Emag.ro actively engages with its customer community through various means. The platform organizes events, contests, and giveaways to foster a sense of community and loyalty. Additionally, Emag.ro supports charitable causes and initiatives, contributing to the well-being of society.
Shipping and Costs
Emag.ro provides efficient shipping services across Romania. The platform offers both standard and express shipping options, ensuring timely and reliable delivery of orders. Shipping costs vary depending on the size, weight, and delivery location of the products. Emag.ro often provides free shipping promotions for eligible orders.
In conclusion, Emag.ro is a reputable online retail platform in Romania, offering a wide range of products, competitive pricing, and a convenient user experience. While there may be occasional delays in customer service response times and limited international shipping options, Emag.ro's commitment to quality, secure payment options, and comprehensive customer support make it a preferred choice for online shopping in Romania.