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Claudia Mead
A Gem in Customer Service: EMG Motor Group Delivers Excellence!
Stepping into EMG Motor Group was like finding a hidden gem in the world of car dealerships. From the moment I walked in, I was greeted with warmth and professionalism that instantly made me feel valued as a customer. The team's knowledge and expertise were truly impressive, as they guided me through the process with patience and care. Not only did I leave with a fantastic new car that exceeded my expectations, but I also left with a smile on my face, knowing that I had made the right choice. The dedication and commitment to customer satisfaction at EMG Motor Group are truly unparalleled. I cannot recommend EMG Motor Group enough – they have set the bar high for customer service in the East of England. Thank you for the exceptional experience, and keep up the fantastic work! Y
Yas
Unforgettable Assistance in a Time of Need
When my old car decided to call it quits right before Christmas last year, I was in a complete frenzy to find a replacement. That's when I stumbled upon emgmotorgroup.com and had the pleasure of being assisted by Tony Treacy. Not only was he incredibly prompt in helping me, but his professionalism and friendly demeanor made the whole experience a lot less stressful. Despite the holiday rush, Tony ensured that my new hybrid Kia was ready just in time before everyone's holiday break began. The efficiency and care shown by Tony truly saved the day, and I couldn't be more grateful for his exceptional service during such a crucial time. This testimonial is a heartfelt thank you to Tony and the team at emgmotorgroup.com for going above and beyond to make sure I drove off with a car I love. The exceptional assistance I received has made me a loyal customer, and I would highly recommend their services to anyone in need of a reliable and caring automotive provider. J
JJ
Celebrating Exceptional Service at EMG Huntingdon – A Genuine Testimonial
After reading some negative reviews online, I was a bit hesitant to visit EMG Huntingdon, but I decided to give them a chance. To my surprise, the experience was nothing short of amazing. From the moment I stepped onto the lot, I was greeted with warmth and professionalism. I had my eyes set on a Vauxhall Crossland, but it needed some work before I could test drive it. Despite the initial setback, the staff at EMG Huntingdon assured me that they would reach out as soon as the car was ready. True to their word, I received a call promptly the following week. Unfortunately, there were more delays in getting the car ready, but the team at EMG Huntingdon went above and beyond to keep me informed every step of the way. I was even offered the option to reserve the car with a deposit, showcasing their commitment to customer satisfaction. Although there were some hiccups along the road, the staff's dedication to resolving issues and their transparent communication truly impressed me. Despite not ending up purchasing a car from EMG Huntingdon, I was struck by their professionalism and integrity throughout the entire process. In the end, I found my perfect car at an independent dealer, but I will always remember the exceptional service I received at EMG Huntingdon. Thank you for restoring my faith in car dealerships and going the extra mile to ensure customer satisfaction. M
Mark Stannard.
AVOID AT ALL COSTS
My evaluate for emgmotorgroup.com Completely terrible firm.. keep away from in any respect prices. They lower corners within the workshop and keep away from sustaining half ex vehicles to a sellable customary. Their gross sales supervisor M Stockdale is a good instance of what to not be like and what to not do. It was a disgrace to cope with him all through my expertise and fortunately EMG shouldn't be the one native firm in a position to service and keep my automobile. I’ve by no means witnessed bullying of shoppers or employees, however my expertise has positively been lengthy lasting.. when you’re on the lookout for a purpose NOT to make use of EMG. That is it, when you strive elevating a criticism they’ll all snort at you!!!! M
Michelle white
Unparalleled Service and Integrity! Highly Recommend!
I recently had the pleasure of dealing with emgmotorgroup.com, and I must say my experience was nothing short of exceptional. Despite encountering a minor hiccup initially, the team at emgmotorgroup went above and beyond to rectify the issue promptly. Not only did they purchase my car, but they also handled all outstanding finances seamlessly. Throughout the process, their professionalism and commitment to customer satisfaction shone brightly. Despite a slight delay in providing a service invoice, they maintained clear communication and ensured that every detail was taken care of to my satisfaction. Their transparency and willingness to resolve any concerns were truly commendable. After resolving the initial setback, they efficiently processed the payment and meticulously addressed any discrepancies. It was evident that their priority was not just completing a transaction but ensuring a positive and fair outcome for all parties involved. In conclusion, I wholeheartedly recommend emgmotorgroup.com for their outstanding service, integrity, and dedication to customer care. They have earned my trust and respect through their unwavering commitment to excellence. If you're looking for a reputable and dependable automotive partner, look no further than emgmotorgroup.com – they are a class act in a sea of mediocrity! P
Peter Bentley
Exemplary Customer Service Redefined: A Heartfelt Experience with EMG Motor Group
As I share my recent encounter with emgmotorgroup.com, I am thrilled to recount my exceptional journey acquiring a 2022 KIA Picanto from the esteemed EMG Motor Group in Royston. From the moment I set foot on the premises, it was evident that this was a dealership characterized by integrity and professionalism. My eyes feasted upon a nearly pristine KIA Picanto, showcasing the meticulous care and attention to detail that this establishment embodies. The true highlight of my experience was encountering Richard, a salesman par excellence who epitomized honesty and competence. With a warm smile and genuine demeanor, Richard guided us seamlessly through the intricate process of parting ways with our previous vehicle and welcoming the KIA into our lives. His adeptness and transparency instilled a sense of trust and reassurance, making the transaction a breeze. Moreover, Richard's commitment to customer satisfaction shone brightly when a minor complication surfaced post-purchase. Without skipping a beat, he swiftly and efficiently addressed the issue, leaving me thoroughly impressed with his dedication to resolving any concerns promptly. In conclusion, my interaction with EMG Motor Group and Richard was nothing short of extraordinary. Their unwavering dedication to providing top-notch service and resolving issues with utmost care reaffirmed my belief in the power of true professionalism and customer-centric values. I wholeheartedly recommend EMG Motor Group to anyone seeking a seamless, transparent, and ultimately rewarding car-buying experience. C
Clarence
Exemplary Service and Peace of Mind with emgmotorgroup.com
As a loyal customer of emgmotorgroup.com for over a year now, I can confidently say that my experience has been nothing short of exceptional. From the moment I purchased my car, the team at EMG in Huntingdon has provided me with top-notch service that exceeds all expectations. When I initially bought my vehicle, I opted for an extended three-year warranty, which not only included two free MOTs but also the fantastic offer of two years of complimentary servicing. The level of transparency and thorough explanation provided by the staff, including Gary, was truly commendable. They ensured that I was fully aware of all the benefits and perks that came with my purchase, leaving no room for confusion or doubt. Moreover, the communication from the team has been outstanding. They have consistently kept me informed about the status of my vehicle and any upcoming services, ensuring that I am always well-prepared and informed. Any queries or concerns that I raised were promptly addressed with professionalism and care, further solidifying my trust in the company. In contrast to some negative feedback, I find it hard to believe that my experience could be marred by any after-sales issues. The transparency, integrity, and commitment to customer satisfaction displayed by emgmotorgroup.com have truly set them apart from the rest. I would wholeheartedly recommend this company to anyone in search of reliable service, trustworthy communication, and a seamless post-purchase experience. Thank you, EMG, for providing me with peace of mind and a truly satisfying customer journey. L
Liz
ENG what a group
My overview for emgmotorgroup.com EMG Huntingdon have performed it once more their glorious group have had my automotive in twice since I bought it on guarantee points no fuss and hassle simply get on with it effectively performed EMG Huntingdon you’re the present that retains on giving 😊Thanks one and allBest needs Liz J
Julie Bullen
Exceptional Service at Peterborough Kia – A Beacon of Integrity
Embarking on the quest for a reliable car can be daunting, a journey filled with uncertainty and skepticism. However, my experience with Peterborough Kia was nothing short of exceptional. From the moment I stepped onto their premises, I was enveloped in a warm and inviting atmosphere. The staff at Peterborough Kia exuded professionalism and a genuine desire to assist, a stark contrast to my previous encounter with a different dealership. Unlike my unfortunate encounter elsewhere, Peterborough Kia showcased a commitment to their customers that transcended mere transactional interactions. When my 4-year-old car exhibited issues, they swiftly diagnosed a manufacturing fault without charging me a penny. The transparency and dedication they exhibited were a breath of fresh air in an industry that often feels shrouded in ambiguity. In light of my positive experience, I wholeheartedly recommend Peterborough Kia to anyone seeking not just a car, but a trusted partner in their automotive journey. Their integrity and customer-centric approach set them apart, making them a beacon of exemplary service in the automotive realm. L
Lewis
From Coffee to Car Collection: A Seamless Experience at EMGMotorGroup.com
As a recent customer of EMG Motor Group, I am thrilled to share my experience of purchasing a nearly new car from their Ely garage. What stood out the most was the stellar service provided by Michael Mulligan, the salesperson who assisted us throughout the entire process. From the moment we stepped into the showroom, Michael's professionalism and genuine approach made us feel right at home. He not only offered us coffee but also took the time to explain every detail about the car we were interested in. His knowledge and passion for the vehicles were evident, and he made sure we were comfortable and informed every step of the way. What truly set Michael apart was his commitment to providing a personalized experience. It felt like a throwback to the days when customer service was king. There was no pressure or pushy sales tactics, just a genuine desire to help us find the right car for our needs. I cannot recommend Michael Mulligan and EMG Motor Group enough. If you're looking for a seamless car-buying experience with a personal touch, be sure to ask for Michael. Our entire journey, from that first cup of coffee to the moment we drove off the lot in our new car, was nothing short of exceptional. Thank you, EMG Motor Group, for making our car purchase a memorable and enjoyable one. S
Suzanne Parr
Exceptional Experience with Michael M at Ely EMG: A Five-Star Service!
I had an outstanding experience at emgmotorgroup.com, particularly thanks to Michael M at Ely EMG. My recent purchase of a Kia from the Ely dealership was made incredibly smooth and enjoyable by Michael's exemplary service. His friendly demeanor and extensive knowledge immediately put me at ease, and his attentiveness to my needs was truly commendable. Not only was Michael a pleasure to talk to, but his great sense of humor added an extra layer of comfort throughout the entire process. From effortlessly handling the paperwork for both the new vehicle and my previous car to ensuring a stress-free test drive, Michael went above and beyond to make the experience seamless. I am genuinely grateful for the opportunity to have met and worked with Michael, and I wholeheartedly recommend his exceptional service to anyone in search of a top-notch car-buying experience. D
Dog walker
Going Above and Beyond: The Exceptional Service at Kings Lynn
Transformative experiences sometimes arise from unexpected circumstances. My interaction with EMG at Kings Lynn stands as a testament to the extraordinary service provided by Dean. I encountered an issue with my 2021 Kia Niro phev purchased from EMG, and Dean's response was nothing short of remarkable. Amidst my distress, Dean not only alleviated my concerns but also arranged a temporary replacement vehicle, ensuring minimal disruption to my daily routine. His empathy and prompt resolution truly surpassed my expectations. While negative reviews may exist, my encounter with Dean exemplifies the outstanding dedication of this specific member within the EMG team. I am thoroughly impressed and grateful for the exceptional service provided during a challenging situation. S
Sadie Andrews
Turning a Disappointment into Delight at emgmotorgroup.com Ely Branch
After facing a disheartening experience with the Ely Branch of emgmotorgroup.com, I sought assistance when my Kia's engine light unexpectedly lit up. Unfortunately, the response I received left me feeling abandoned, with the Service department informing me that no support would be available until the 27th of December – a significant wait from the current date of the 29th of November. Without any willingness to diagnose the issue or provide guidance, I was left feeling frustrated and stranded, prompting me to seek help elsewhere. Thankfully, I reached out to the Peterborough branch, where I was met with the epitome of customer service excellence. The staff not only diagnosed the problem swiftly but also offered viable solutions to address it. The stark contrast in the level of service between the two branches was evident, leaving me in awe of the superb assistance and care extended to me at Peterborough. While I acknowledge that understaffing may have contributed to the challenges faced at the Ely location, the importance of customer service excellence cannot be understated. The disappointment I initially encountered was swiftly transformed into delight by the exceptional service I received at Peterborough. Regrettably, my experience at Ely Branch has left me with a lingering sense of dissatisfaction, prompting the decision that I will not be returning to EMG in the future. In conclusion, the resounding lesson learned from this experience is the significant impact exceptional customer service can have on customer loyalty and satisfaction. Despite the initial setback, the outstanding service at Peterborough has restored my faith in the potential for positive customer experiences within the automotive industry. A
Adrian Bell
Skilled care in King Lynn
My evaluation for emgmotorgroup.com As an aged retired couple in search of recommendation about an EV Kia Nero automobile we had glorious assist from Sam Jary. We had been allowed to drive and examine a Kia Nero with a Nissan Leaf - I used to be anxious about driving in KL - however Sam gave us full confidence to drive each automobiles to check. We weren't hurried - we had over an hour along with Sam. All questions had been answered and we left very relieved that we had made the fitting determination in buying a Kia Niro from EMG. A really restful new present room, no pushy salesmen however one which clearly knew his product. Full marks. J
julian lloyd-roberts
A Testimonial of Resilience: Overcoming Business Challenges
As a loyal customer of emgmotorgroup.com, I experienced an unexpected setback that left me disheartened initially. The access issue to the dealer center disrupted my business operations, leading to frustration and a series of unsuccessful attempts to resolve it. Despite sending 20 emails and making 9 phone calls, the problem persisted, causing extensive delays and affecting my monthly expenses. Amidst this challenging situation, what stood out was the dedicated team's willingness to assist. Although promises of help were made, the resolution process lagged behind, testing my patience. The prolonged period without access, now stretching to 5 days, highlighted the urgency for a swift solution, yet the end seemed elusive. Despite these hardships, I remain optimistic about the eventual resolution. My experience showcases the resilience required in navigating unexpected obstacles in business. While setbacks may arise, it is through perseverance and clear communication that solutions emerge, leading to a more robust partnership moving forward. This journey, though fraught with challenges, has sparked a sense of determination in me, reinforcing the value of adaptability and collaboration in overcoming adversity. In embracing this chapter of adversity, I am reminded of the strength gained through such experiences. It is through moments of trial that relationships are tested and refined, paving the way for greater understanding and cooperation. I look forward to a resolution that not only restores access but also strengthens our bond, serving as a testament to our shared commitment to success.
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Introduction
EMG Motor Group is a reputable online platform that offers a wide range of high-quality vehicles to customers. With a passion for cars and a commitment to exceptional customer service, EMG Motor Group strives to provide a seamless and enjoyable car buying experience. From their user-friendly website to their extensive selection of vehicles, this online platform caters to the diverse needs and preferences of car buyers.Pros and Cons
- Pros:
- Extensive selection of high-quality vehicles
- User-friendly website with advanced search options
- Competitive pricing and value for money
- Responsive and knowledgeable customer service
- Frequent promotions and discounts
- Positive customer reviews and reputation
- Flexible payment options
- Efficient returns and exchanges policy
- Active community involvement
- Reliable shipping and reasonable costs
- Cons:
- Limited loyalty programs
- Availability may vary for certain vehicle models
User Experience
EMG Motor Group provides a seamless user experience through their intuitive website. The advanced search options allow users to easily refine their choices based on various criteria, including make, model, price, and mileage. The website's responsive design ensures compatibility across different devices, enabling users to browse and purchase vehicles with ease. The streamlined layout and user-friendly interface contribute to a positive user experience.
Pricing and Value for Money
EMG Motor Group offers competitive pricing for their vehicles, ensuring that customers receive value for their money. With transparent pricing and no hidden fees, customers can trust that they are getting a fair deal. Regular promotions and discounts further enhance the value proposition, allowing customers to save even more on their purchases.
Customer Service
EMG Motor Group takes pride in their exceptional customer service. Their dedicated team is responsive, knowledgeable, and committed to assisting customers throughout their car buying journey. Whether it's answering inquiries, providing detailed vehicle information, or guiding customers through the purchasing process, their customer service representatives strive to meet and exceed customer expectations.
Product Quality and Selection
EMG Motor Group offers a wide selection of high-quality vehicles from various manufacturers. Each vehicle undergoes thorough inspections to ensure quality and reliability. From budget-friendly options to luxury cars, customers can find the perfect vehicle to suit their needs and preferences. The diverse selection caters to different budgets and lifestyles.
Website Usability
The EMG Motor Group website is designed with usability in mind. The intuitive navigation enables users to easily explore different vehicle categories and access essential information. Detailed vehicle descriptions, including specifications and features, facilitate informed decision-making. The website's speed and functionality contribute to a smooth browsing experience.
Returns and Exchanges
EMG Motor Group has a transparent and efficient returns and exchanges policy. If a customer encounters any issues with their vehicle purchase, they can contact the customer service team for assistance. The dedicated team will work towards resolving any concerns and facilitating returns or exchanges, ensuring customer satisfaction.
Promotions and Discounts
EMG Motor Group frequently offers promotions and discounts, providing customers with the opportunity to save on their purchases. These promotions can include discounted prices, financing options, or special deals on selected vehicles. Customers can stay updated on the latest promotions by visiting the website or subscribing to the newsletter.
Reputation
EMG Motor Group has built a strong reputation in the automotive industry for their commitment to quality, transparency, and customer satisfaction. Their positive reputation is reflected in numerous customer reviews and testimonials, highlighting their reliability and integrity. This solid reputation further establishes EMG Motor Group as a trusted source for purchasing vehicles.
Payment Options
EMG Motor Group offers flexible payment options to cater to different customer preferences. Customers can choose to pay in full or explore financing options for their vehicle purchase. Financing options may include affordable monthly installments, making it easier for customers to budget and manage their payments.
Loyalty Programs
EMG Motor Group offers limited loyalty programs. While they may not have a robust loyalty rewards system, customers can still benefit from promotions and discounts offered to repeat customers. EMG Motor Group's focus on providing exceptional service and value contributes to customer loyalty even without a formal loyalty program.
Customer Reviews
Customer reviews play a vital role in establishing trust and transparency. EMG Motor Group consistently receives positive customer reviews, highlighting their prompt service, dependable vehicles, and overall satisfaction. These reviews provide potential customers with valuable insights to make informed decisions about their purchases.
Community Involvement
EMG Motor Group actively engages with the community through various initiatives. They participate in local events, sponsor charity drives, and support social causes. This community involvement demonstrates their commitment to giving back and fostering positive relationships beyond their business operations.
Shipping and Costs
EMG Motor Group ensures reliable shipping of vehicles to their customers. They work with trusted logistics partners to safely transport vehicles to the desired location. Shipping costs may vary depending on the distance and other factors, but EMG Motor Group strives to keep these costs reasonable and transparent.