Users Voice for Emirates

74% users rated Terrible
4% users rated Poor
0% users rated Average
2% users rated Very Good
20% users rated Excellent
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Emirates Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 17 Jun 2019

Last updated by on 08 Mar 2023

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Sep 2022 1.9 2.3 5 5 4.5 1.4
Oct 2022 1.9 3.6 1 5 3.6 1
Nov 2022 2.2 5 5 5 4.4 5
Dec 2022 5 1.8 5 5 5 2.2
Mar 2023 1.5 5 2 5 4.1 5
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Detailed Emirates Review by

Introduction

Emirates is a global airline based in Dubai, with over 150 destinations worldwide. It is known for its luxurious services and state-of-the-art facilities. Emirates.com is the official website of the Emirates airline, which offers a wide range of services, including flight bookings, hotel reservations, car rentals, tours, and more.

Pros and Cons

Pros:
  • Easy to use website
  • Excellent customer service
  • Great deals and discounts
  • Luxurious services and facilities
Cons:
  • Slightly higher prices compared to other airlines
  • Limited routes to certain destinations

User Experience

The Emirates website has a user-friendly interface that allows users to quickly search and book flights, hotels, and other services. The website also provides a lot of information on the airline's services and facilities, making it easy for customers to plan their trips. The website's design is modern and visually appealing, enhancing the user experience.

Pricing and Value for Money

Emirates offers competitive pricing for its services, but it can be slightly higher compared to other airlines. However, considering the luxurious services and facilities provided, the value for money is high.

Alternatives

Some of the alternatives to Emirates include Qatar Airways, Etihad Airways, and British Airways.

Customer Service

Emirates has excellent customer service, with a dedicated support team available 24/7 to assist customers with any queries or issues.

Product Quality and Selection

Emirates offers top-quality services and facilities, including in-flight entertainment, comfortable seating, and delicious cuisine. The airline also offers a wide range of services and products, including flights, hotels, car rentals, tours, and more.

Website Usability

The Emirates website is easy to navigate, with a clear structure and user-friendly interface. Customers can quickly search and book flights, hotels, and other services, and find information on the airline's services and facilities.

Returns and Exchanges

Emirates has a flexible return and exchange policy, allowing customers to change or cancel their bookings easily. However, fees may apply depending on the type of booking and the date of cancellation.

Promotions and Discounts

Emirates offers great deals and discounts on its services, including flight tickets and hotel bookings. Customers can sign up for the Emirates Skywards loyalty program to receive exclusive offers and rewards.

Reputation

Emirates has a strong reputation for its luxurious services, state-of-the-art facilities, and excellent customer service. The airline has won numerous awards for its services, including the World's Best Airline award multiple times.

Payment Options

Emirates accepts various payment options, including credit/debit cards, PayPal, and online bank transfers.

Loyalty Programs

Emirates offers the Emirates Skywards loyalty program, allowing customers to earn and redeem miles for flights, hotels, car rentals, and more. The program also offers exclusive benefits, such as lounge access and priority boarding.

Customer Reviews

Overall, customers are highly satisfied with Emirates' services, with many praising the airline's luxurious facilities and excellent customer service. However, some customers have complained about the slightly higher prices compared to other airlines.

Community Involvement

Emirates is involved in various corporate social responsibility initiatives, focusing on education, environmental conservation, and community development. The airline also supports various charities and organizations worldwide.

Shipping and Costs

Emirates does not provide shipping services, as it is an airline company. The costs for flights, hotels, and other services vary depending on the type of booking and destination. However, the website provides transparent pricing, allowing customers to easily compare and choose the best options for their needs. In conclusion, Emirates.com is an excellent platform that offers luxurious services and state-of-the-art facilities. The website is user-friendly, and the customer service is excellent. Although the prices may be slightly higher compared to other airlines, the value for money is high, and customers can take advantage of great deals and discounts. Overall, Emirates is a reputable airline that continues to provide top-notch services and products to its customers.

Emirates Recent User Reviews

User Rating

5 stars

40

4 stars

10

1 stars

153

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Reviewer Name: arek klatka

Review Submission Date: 2022-12-10

Review Title: The biggest ***t ever seen
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Review Description: The biggest ***t ever seen. Liers....1h delay...

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Reviewer Name: Rolf

Review Submission Date: 2022-12-10

Review Title: Absolutely horrible!! The biggest cheater airline!
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Review Description: Absolutely horrible!!They try to cheat you in every way they can.Got a refund promised in writing since months, which never arrived till today.Now, they claim I wouldn't be eligible for a refund for a flight they cancelled!

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Reviewer Name: MH

Review Submission Date: 2022-12-07

Review Title: They make big issue over weight
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Review Description: The make big issue over weight, ie , if you have a hand baggage that is excess weight they make sure you throw out all, unless they will not let you boarding. It’s big hassle to fly with them you need to fear of baggage weight all the time. Even in connecting flight you will be checked. How cheap to make money. In weight ratio man and woman are not same all the time.Especially for women you could have been little bit relaxed.

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Reviewer Name: Kurt

Review Submission Date: 2022-12-07

Review Title: Flight went from 15h to 22h travel
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Review Description: Flight rebooked from 15h travel time to 22h travel time. This is not acceptable at all. I would never have booked this flight if i had known.

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Reviewer Name: Mohamed A Mohamed

Review Submission Date: 2022-12-07

Review Title: Bad bad
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Review Description: Bad bad badThey don't care nowI used Emirates few years but now it's falling.

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Reviewer Name: Magnus

Review Submission Date: 2022-12-06

Review Title: Very bad airlines
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Review Description: Very bad airlines, very bad customer service at all, they canceled my ticket and refund a half of price, it is fraudable, don't buy ticket from them keep away.

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Reviewer Name: Sanjib Chandra Roy

Review Submission Date: 2022-12-05

Review Title: I have never got this kind of bad…
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Review Description: I have never got this kind of bad service ever in my life. Not recommending for this Emirates company.

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Reviewer Name: Sean Jones

Review Submission Date: 2022-12-02

Review Title: Charging to choose a seat!
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Review Description: Chose the airline so children can fly back to regional airports in the UK for university, and also because on the face of it,they look good value. I was surprised when I was charged over 100 pounds just to choose seats. When there are 4 people, this becomes very expensive. Other carriers such as Singapore don't charge. Also the Boeing 777s in the fleet are terrible, absolutely no room on them and a really uncomfortable long haul experience.

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Reviewer Name: Alice Mk

Review Submission Date: 2022-11-30

Review Title: Excellent in-flight service and really…
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Review Description: Excellent in-flight service and really good helping people with limited mobility. I was travelling with sprained foot and they were good not only to pick me up, let me know what's next but also spoke good English and were very helpful.

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Reviewer Name: Deedar Grover

Review Submission Date: 2022-11-28

Review Title: My mom flew from Heathrow to Dubai on…
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Review Description: My mom flew from Heathrow to Dubai on Friday 25th November 2022 on flight EK096 which was scheduled for 22:00 but unfortunately due to some problems it departed at 23:30 but Emotates Authorities did not bother about passengers to serve them dome food or refreshments while the flight wasn't boarding n which is not a very good sign of service n is a disgrace n disappointment thing.So I will make sure that me or any of my family members or relatives do not fly from Emirates at all unless they imptheir services.