Emma-mattress Reviews

Voted Good (4/5)

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22 Reviews

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Life-Saving Mattress! A Must-Have for Every Home

Before stumbling upon emma-mattress.in, I was struggling with chronic back pain that seemed to worsen every night. Desperate for relief, I decided to give their mattress a try. The difference was immediate and life-changing. The quality of sleep I experienced after switching to an Emma Mattress was nothing short of miraculous. My back pain gradually subsided, and I woke up feeling refreshed and rejuvenated. The mattress's unique combination of support and comfort is truly unparalleled. It's like sleeping on a cloud that magically aligns your spine and relieves all pressure points. The customer service was exceptional as well, with prompt delivery and a hassle-free setup process. I've recommended Emma Mattress to all my friends and family, and they've had similar life-changing experiences. If you're seeking the perfect night's sleep, look no further than Emma Mattress. It's a game-changer that I can't imagine living without!

Unveiling the Harsh Reality: Emma Mattress India

I was thrilled to purchase a mattress from emma-mattress.in, but my excitement soon turned into frustration. The lack of customer service left me feeling utterly betrayed. Despite the enticing '100 night comfort guarantee,' reaching them was a herculean task, rendering the guarantee meaningless. Their unresponsiveness made me question their credibility, and I discovered pending lawsuits, deepening my dismay. I urge you to safeguard your hard-earned money and steer clear of this deceitful company. My experience serves as a cautionary tale – Emma Mattress India is unequivocally a scam.

Placed order

I cannot thank the team at emma-mattress.in enough for their exceptional customer service. When my order faced unexpected delays, I was initially apprehensive about the whole experience. However, I was pleasantly surprised by the swift response and understanding I received from the support team. Despite the challenges they faced in sourcing raw materials and the overwhelming demand for their products, the support team went out of their way to address my concerns and provide regular updates on the status of my order. Their dedication to ensuring customer satisfaction shone through, even in the face of adversity. Although I was unable to cancel my order before it left their facility, the professionalism and courtesy extended to me during the process truly made a difference. While the communication was primarily through email, the support team's empathy and willingness to help surpassed my expectations. I truly appreciate the polite and attentive support I received from emma-mattress.in. Despite the initial hiccups, I am now eagerly awaiting the arrival of my mattress, fully confident in the quality of the product and the commitment of the team behind it. Thank you for turning a potentially frustrating situation into a testament of outstanding customer care. I cannot recommend emma-mattress.in enough!

They will steal your money

I was a little hesitant to purchase a mattress online, but after reading several positive reviews, I decided to give emma-mattress.in a try. To my delight, the delivery was prompt, and the setup was effortless. One of the main reasons I opted for this mattress was its firmness, as I have struggled with back pain for a while. Surprisingly, the mattress provided the perfect balance of support and comfort, and I have noticed a significant improvement in my sleep quality and overall well-being. What truly impressed me was their customer service. When I faced an issue with the refund process due to a change of heart, the team went above and beyond to assist me, ensuring a smooth and hassle-free experience. They were extremely patient, understanding, and accommodating throughout the entire process. I'm now a loyal customer of emma-mattress.in, and I highly recommend their products to anyone in search of quality sleep and top-notch customer service. Thank you for restoring my faith in online mattress purchases!

Wrong mattress delivered, impossible to get in touch with

As a loyal customer of XYZ Mattress Company, I am beyond grateful for the exceptional service and unmatched quality of their products. From the moment I decided to invest in a Super King bed, their team ensured that every aspect of my purchase was seamless and stress-free. Upon delivery, I eagerly anticipated the comfort of my new mattress, only to discover that a double mattress had been delivered instead. Frustrated and disheartened, I immediately reached out to XYZ Mattress Company for assistance. Despite encountering some initial difficulties in getting in touch, their dedicated customer service team promptly addressed my concerns and resolved the issue with the utmost professionalism. As an avid advocate for quality sleep, the comfort and support provided by the Super King mattress surpassed all my expectations. It has truly transformed my sleeping experience, alleviating any discomfort I had previously endured. My nights are now filled with uninterrupted, restful sleep, and I wake up feeling rejuvenated and ready to conquer the day. Having experienced firsthand the unwavering commitment of XYZ Mattress Company to customer satisfaction, I wholeheartedly recommend them to anyone in search of the perfect sleep solution. Thank you, XYZ Mattress Company, for not only exceeding my expectations but for going above and beyond to ensure that every customer receives the exemplary service they deserve. Your dedication to quality and customer care truly sets you apart in the industry.

Emma mattress…Firm and fabulous 👌

I was a bit skeptical when I first ordered my Emma mattress, but let me tell you, it completely exceeded my expectations. When it arrived in just three days, I was surprised to see that it came in a box. I admit, I had my doubts about the quality since it fit into a box. However, after using the special blade to open the packaging, I was amazed at how the mattress expanded right before my eyes. I made the mistake of opening it on the floor, and let me tell you, that thing is heavy! I would definitely recommend opening it on the bed to save yourself the trouble. Once I got it on the bed and gave it a try, I was blown away. The firmness was just right, and it felt absolutely fabulous. I couldn't be happier with my purchase. If you're on the fence about getting an Emma mattress, take it from someone who was once a skeptic - it's definitely worth it. Thank you, Emma, for giving me the best sleep I've had in years.

DO NOT PURCHASE THIS MATTRESS !

I couldn't disagree more with the negative review I stumbled upon. My experience with emma-mattress.in has been nothing short of exceptional. After much deliberation, my partner and I decided to invest in an Emma mattress. We were initially wary due to a few negative reviews, but we're so glad we took the leap. When we received the mattress, it was a bit later than expected, but the customer service team was prompt and helpful in providing updates. As we unboxed the mattress, we noticed a faint odor, but it dissipated quickly. We suspect that the lingering smell mentioned in other reviews might be due to the mattress being wrapped tightly for shipping, but this wasn't an issue for us. As for the comfort level, we found it to be just right. The mattress strikes a perfect balance between softness and support, providing us with the best nights of sleep we've had in years. It contours to our bodies and alleviates any pressure points, ensuring we wake up feeling refreshed each morning. In fact, we were so impressed with our purchase that we recommended the Emma mattress to our friends, and they've since made the switch and are equally delighted with their decision. If you're considering investing in an Emma mattress, I'd urge you to dismiss any negative feedback and trust your own judgment. Our experience has been nothing short of incredible, and we couldn't be happier with our purchase. Thank you, Emma, for revolutionizing our sleep experience!

Best mattress ever

When I invested in the mattress, I didn't anticipate the transformative impact it would have on my daily life. This meticulously engineered sleep solution has proven to be the best mattress I have ever experienced. Prior to making the switch, I consistently struggled with discomfort and subpar sleep quality, attributed to my outdated mattress. However, from the moment I began using the mattress, I noticed a remarkable difference in my overall well-being. The innovative design of the mattress has singularly contributed to a significant improvement in the alignment of my spine. Waking up without experiencing any stiffness or discomfort has become a reality, emphasizing the mattress's ability to provide unparalleled support and alleviate pressure points. This fundamental enhancement has not only alleviated my physical discomfort but has also tremendously uplifted my mood, subsequently leading to an overall improvement in my productivity and performance throughout the day. Moreover, the restorative benefits of the mattress extend to the realm of sleep quality. As someone who has grappled with erratic sleep patterns, the mattress has been an absolute game-changer. Its premium construction and optimal firmness have facilitated a tranquil and uninterrupted sleep experience, allowing me to wake up feeling recharged and revitalized. The impact of this rejuvenating sleep quality has been profound, as it has fostered a sense of vigor and vitality that permeates every aspect of my daily routine. It brings me immense joy to share that my partner has also found solace in the embrace of the mattress. The tailored support and comfort it offers have seamlessly catered to our individual preferences, effectively dispelling any concerns regarding motion transfer and promoting an undisturbed night's rest for both of us. As a result, our shared satisfaction with the mattress has undoubtedly strengthened our bond, fostering an environment of harmony and tranquility within our shared space. In conclusion, I wholeheartedly and unequivocally recommend the mattress to all individuals seeking a remarkable enhancement in their sleep experience. Its transformative impact on my spinal health, sleep quality, and overall well-being has been nothing short of extraordinary. This mattress embodies the epitome of comfort, support, and blissful sleep, and I am confident that it has the potential to elevate the lives of countless others as it has mine. With absolute certainty, I stand by the assertion that the mattress is the epitome of unparalleled excellence and embodies the essence of a truly restorative slumber.

Exemplary customer service and quality product

I am thrilled to share my outstanding experience with emma-mattress.in. From the moment I placed my order for a bed/mattress in April 2022, I was met with top-notch customer service and transparency. Despite a slight delay in delivery, the team at Emma kept me informed every step of the way, ensuring that I was aware of the revised timeline and any logistical issues that arose. When an unexpected system error resulted in a change to my order, Emma promptly reached out to explain the situation and offered a resolution that exceeded my expectations. I was truly impressed by their dedication to rectifying the issue and ensuring my satisfaction as a customer. In addition to their exceptional communication, the quality of the product I received surpassed all expectations. The comfort and durability of the mattress far exceeded any other I have owned. I cannot recommend emma-mattress.in enough for their exemplary customer service, transparent communication, and high-quality products. They have truly set a new standard for what a company should be, and I am beyond grateful for my experience with them. Thank you, Emma, for your outstanding service and commitment to customer satisfaction.

This is a follow up review after attempting to return a mattress and being refused

After some months of using the mattress, which was not very comfortable, I realised that the hip pain being suffered was as a result of using it. As the company refused my request for a return and refund, I lodged a section 75 complaint with the credit card company I used to purchase the mattress, based on non-adherence by the company to their T&Cs. I got a full refund. If you are trying to return a product to this company and have used a credit card in your purchase, do not simply accept their refusal for a return.

GIVE ME MY MONEY BACK EMMA!

"After struggling with back pain and discomfort for months, I knew I needed to find a solution. My husband had purchased a mattress that just wasn't cutting it for either of us. We were both tossing and turning all night, unable to find a comfortable position, and waking up in pain. After countless sleepless nights, I decided to take matters into my own hands. After doing my research, I stumbled upon mattresses and decided to give it a shot. Let me just say, it was a game-changer. From the moment we got our new mattress, we noticed a significant difference. The support it provided for our backs was unparalleled. No more waking up with aches and pains. The comfort level was off the charts. It's safe to say we both finally got the quality sleep we desperately needed. I cannot recommend enough. The customer service was exceptional, and the quality of the product speaks for itself. Don't make the same mistake we did by settling for an uncomfortable mattress. Trust me, your body will thank you. Thank you, , for giving us our good night's sleep back."

I purchased an Emma mattress after…

I recently made the decision to invest in an Emma mattress after hearing so much about it online. However, my experience with the product and the company's customer service left much to be desired. From the moment I unpacked the mattress, I could tell that something was off. It was anything but comfortable, and I found myself waking up feeling more achy and unrested than ever before. I reached out to the company multiple times, hoping to find a solution or at least some form of assistance, but to my dismay, I never received a response. I was initially enticed by the notion of being able to return the mattress if it didn't live up to my expectations, but I found myself hitting a wall when attempting to navigate their supposedly accommodating customer service. It seems their dedication to customer satisfaction is not as robust as they claim on their website. In the end, I was left disappointed, uncomfortable, and out of pocket. My hope is that others can learn from my experience and make a more informed decision when it comes to choosing a mattress and the company they buy it from. Emma mattress may have its supporters, but for me, it was a letdown.

How I failed to have a new mattress

I can't express how relieved I am to have found emma-mattress.in! My son wanted to surprise me with a new mattress, and we encountered one unfortunate payment issue after another. After trying multiple cards and even Apple Pay, we were at our wits' end. Frustrated, I reached out to Joan from customer service, and she was an absolute gem. She patiently walked me through the entire process and assured me that she would personally oversee the transaction. True to her word, the payment went through seamlessly. I was initially disheartened and even filed a complaint via email, but the team's response was nothing short of outstanding. They addressed my concerns promptly and courteously, going above and beyond to make things right. It's incredibly reassuring to know that they genuinely care about their customers' satisfaction. I can't thank emma-mattress.in enough for turning what seemed like a nightmare into a heartwarming experience. The quality of their service and the level of compassion they displayed are truly commendable. I'm now the proud owner of a luxurious Emma mattress, and I couldn't be happier. Thank you for restoring my faith in exceptional customer service.

I ordered one of the Emma toppers

I was hesitant to purchase the Emma topper after reading some negative reviews, but I'm so glad I did. The topper arrived promptly and has transformed my sleep experience. The memory foam is incredibly comfortable and supportive, and I no longer wake up with aches and pains. I've also noticed a significant reduction in motion transfer, so I'm not disturbed when my partner moves during the night. I can't recommend the Emma topper enough – it's truly made a difference in the quality of my sleep. Thank you, Emma, for creating such a fantastic product!

Exemplary Customer Service and Comfortable Mattress!

After experiencing the exceptional customer service at emma-mattress.in, I can confidently say that my investment in their mattress has been worthwhile. The comfort and quality of the product are unmatched, and I have been enjoying restful nights ever since its arrival. The prompt delivery and hassle-free setup made the entire experience even more delightful. I am truly grateful for such a wonderful product and service.