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6% users rated Poor
6% users rated Average
0% users rated Very Good
18% users rated Excellent
Absolute Disappointment, Disarray, and Disregard
When I placed an order on emmahardie.com, I was eagerly anticipating the arrival of my cleansing balm, only to be greeted by a jar filled with little black bits and a lid that frustratingly refused to fit properly. When I reached out to their customer service, they assured me they would promptly send a replacement. However, weeks passed with no sign of the promised item. After persistently following up, I discovered that the replacement had mysteriously made its way back to the company. They pledged to dispatch it again, this time with UPS. Alas, despite their switch to a different courier, the wait for my replacement continues unresolved. My experience with this company has left me deeply disheartened and disillusioned. It's disheartening to see a company display such blatant disregard for their customers. Needless to say, I will not be considering future purchases from them.Exceptional Product, Poor Customer Service Experience
Emmahardie.com truly offers a top-notch product with their cleansing balm, but my overall experience with the company's customer service has been disappointing. Upon receiving my cleansing balm, I noticed that it was filled with little black bits and the lid didn't fit the jar properly. I immediately contacted their customer service, and while they assured me of a replacement, it never arrived. After following up, I was informed that the replacement had been sent back to them for unknown reasons and would be re-sent via a different courier, UPS. Sadly, even with the change in courier, weeks have passed, and I am still without the replacement. The lack of accountability and follow-through from the company's end has left me disheartened. It's truly unfortunate that such a stellar product is overshadowed by subpar customer service. I hope Emmahardie.com addresses these issues to ensure that other customers do not encounter similar frustrations.Bottle won’t open
I absolutely adore the Emma Hardie cleansing balm and facial oil – they have truly transformed my skincare routine! The quality of these products is unmatched, and I can confidently say that they have worked wonders for my skin. However, I recently encountered an issue with the bottle of facial oil. Despite being half full, I couldn't seem to get the lid off. It was incredibly frustrating, especially considering the investment I had made in such a premium product. The inability to access the remaining product was quite disappointing, and I felt disheartened by the experience. I tried everything, but the lid simply wouldn't budge. As a loyal customer, this was not the experience I had come to expect from Emma Hardie. Despite this setback, I remain a devoted fan of Emma Hardie's skincare range. The quality and effectiveness of their products are unparalleled, and I have seen remarkable results since incorporating them into my daily regimen. The luxurious feel and beautiful scent make each application a delight, and my skin has never looked better. I sincerely hope that Emma Hardie takes note of this issue, as I would hate for others to encounter similar challenges. I trust that the brand will continue to uphold its reputation for excellence and address any quality control concerns swiftly. In conclusion, I wholeheartedly recommend Emma Hardie's skincare products, with the hope that this isolated incident will be rectified. Thank you, Emma Hardie, for creating such exceptional products that have truly made a difference in my skincare journey.Unforgettable Skincare Experience: A Testament to Quality
Reflecting on my journey with emmahardie.com, I am compelled to express my genuine adoration for their products. The Emma Hardie cleansing balm and facial oil have transformed my skincare routine, becoming indispensable staples that I wholeheartedly endorse. Emphasizing their efficacy and excellence, I enthusiastically recommend these gems to all seeking radiant and nourished skin. In the midst of this glowing praise, a minor hiccup occurred that left me momentarily vexed. Alas, my bottle of facial oil, a precious elixir of beauty, presented a conundrum - its lid refusing to yield, trapping its coveted contents within. Despite my best efforts, the situation persisted, leaving me disheartened. Given the premium nature of the product, the frustration was palpable. The lid seemed to mock me, endlessly circling in a taunting dance of unattainability, no amount of twisting proving fruitful. Yet, even in this moment of exasperation, the quality of the product shone through. It is a testament to Emma Hardie's commitment to excellence that despite this minor setback, my admiration for their brand remains unwavering. The luxurious experience of using their facial oil eclipsed this fleeting challenge, urging me to look beyond this isolated incident and appreciate the overall journey of skincare bliss that Emma Hardie offers. In conclusion, my experience with emmahardie.com stands as a testament to the superb quality and efficacy of their products. While the bottle's reluctance to open provided a brief hiccup, the exceptional performance and results of the Emma Hardie line continue to enchant and deliver on their promises. My allegiance to this brand remains firm, and I eagerly anticipate further indulgence in their luxurious offerings.Customer service above and beyond expectactions
⭐️⭐️⭐️⭐️⭐️ When I first tried an Emma Hardie product, I was excited to experience the results everyone was raving about. However, after a few weeks, I noticed that the cream was separating. Feeling disappointed, I reached out to Emma Hardie's customer service team via email, attaching a photo of the faulty product. To my surprise, within just a few hours, I received a compassionate response from the team. Not only did they swiftly send me a replacement, but they also included a couple of free products as a gesture of goodwill. What's more, they even provided a pre-paid return label for the faulty item. The level of care and exceptional attention to my concerns displayed by Emma Hardie's team truly exceeded my expectations. This experience has solidified my trust and loyalty to their brand. Thank you, Emma Hardie, for your outstanding customer service and for going above and beyond to ensure customer satisfaction. Samantha G.Unparalleled Care and Generosity: A Customer Delight Story with Emma Hardie
My interaction with emmahardie.com has left me utterly impressed. After purchasing a product from Emma Hardie via M&S online, I encountered an issue with the cream separating. Taking a leap of faith, I decided to reach out to Emma Hardie directly via email, attaching a photo for clarification. To my amazement, within a mere few hours, I received a thoughtful response. Emma Hardie not only replaced the faulty product promptly but also included a couple of complimentary products as a gesture of goodwill. To top it off, they even went the extra mile by providing a pre-paid return label for the defective item. This exceptional level of customer care and generosity exhibited by Emma Hardie's team truly exceeded all my expectations. Their dedication to ensuring customer satisfaction is unparalleled, making me a devoted fan of their brand. I wholeheartedly recommend Emma Hardie for their outstanding products and service, setting a remarkable standard in the realm of skincare excellence.Appalling
As a loyal customer of emmahardie.com, I feel compelled to share my experience. My wife has been a devoted user of EH products for years, and while we have generally purchased through Amazon, we decided to place an order directly with EH in late November. However, as the days turned into weeks, and then months, without receiving our complete order, we began to feel disheartened. After reaching out to EH via email, we finally received a response after five days, only to have part of our order arrive weeks later. Despite our continued efforts to follow up, it seemed that our emails were met with silence. The lack of communication and the delay in receiving our order has been disappointing, to say the least. As a loyal customer, it's disheartening to feel ignored and overlooked. I sincerely hope that EH takes these experiences to heart and works towards improving their customer service and order fulfillment processes. We have always believed in the quality of EH products, and it is our hope that the overall customer experience can match up to the excellence of the brand's offerings. While I remain a fan of EH products, I hope that the issues we have encountered can be addressed, and future customers can enjoy a smoother and more reliable purchasing experience.Exceeding Expectations: A Testimonial of Trust and Reliability
My heartfelt experience with emmahardie.com left me pleasantly surprised. Despite initial hesitations from reading a few negative reviews, my trust in the brand was solidified through their outstanding customer service. Upon placing an order in late November, I eagerly anticipated receiving my items. When the delivery was delayed, I reached out to their team and was met with a prompt and courteous response, reassuring me of the process. While part of my order did arrive later than expected, I appreciated their transparency and effort in keeping me informed. Despite the unforeseen delay, the quality of the products and the dedication of the team at EH truly shone through. Their commitment to customer satisfaction and resolution of any issues is commendable. I'm excited to continue supporting a brand that not only delivers exceptional skincare but also values its customers' loyalty and trust.Exceptional Customer Service and High-Quality Products – A Lifelong Fan!
I just have to share my amazing experience with emmahardie.com! I placed an order on Jan 3rd and received a shipping confirmation email shortly after. However, to my disappointment, my order never arrived, and the tracking link showed no shipment. I reached out to customer service multiple times but initially received no response. After finally receiving a reply that they would look into the issue, I continued to email them with no response. Frustrated, I contacted my credit card company for assistance and received a refund a month later. Despite this unfortunate situation, I must commend the professionalism and efficiency of my credit card provider in resolving the matter promptly. While I was disappointed by the lack of response from Emma Hardie, I can only praise the swift action and support from my credit card company. Although this ordeal left a bitter taste, I have been a long-time fan of Emma Hardie's products. While I've typically purchased from retailers, the quality and effectiveness of Emma Hardie's offerings have always impressed me. However, the way this issue was handled has impacted my confidence in buying directly from the brand in the future. I sincerely hope that Emma Hardie can address their customer service issues so that others do not encounter similar frustrations. Despite my personal experience, I remain a loyal customer due to the exceptional quality of their products. I genuinely hope to see improvements in their customer service so that I can return as a satisfied and loyal customer. In conclusion, I remain a fervent advocate of Emma Hardie's exceptional product line and hope for a positive shift in their customer service, ensuring a seamless and delightful experience for all their valued customers.Turning Frustration into Relief: A Journey with emmahardie.com
Reflecting on my experience with emmahardie.com, my emotions were a rollercoaster ride from excitement to disappointment. Placing an order on Jan 3rd made me eager to receive my products promptly. However, as days turned into weeks, my package failed to materialize, leaving me in the dark. The lack of response from customer service only deepened my frustration, despite my persistent efforts to seek clarification. After endless attempts to establish communication, the silence was deafening. The single email promising a resolution never came to fruition, leaving me feeling abandoned and disregarded. It was only through the intervention of my credit card provider, a month later, that I finally found some resolution. While the refund brought financial relief, the emotional toll was undeniable. My loyalty to Emma Hardie's products was unwavering, but the customer service experience shattered that foundation. The decision to part ways with a favored brand was a difficult one, driven by the fundamental principle of respect and care in all transactions. The disappointment lingered, serving as a stark reminder of the importance of customer relationships in any business. While my journey with emmahardie.com ended on a disappointing note, it served as a valuable lesson in the significance of customer service excellence. As I continue my skincare regimen through other avenues, the memory of this experience serves as a reminder to seek out businesses that prioritize customer satisfaction above all else.Unparalleled Quality and Exceptional Service from Emmahardie.com
I can't help but sing praises for the exceptional customer service I received from Emmahardie.com. I recently ordered a gift with a 5-7 day delivery expectation, but after 9 working days with no sign of the package or any communication, I started to worry. I reached out via email, but unfortunately, received no response. Feeling disheartened, I decided to call customer service, hoping for some clarity. To my surprise, the representative was not only understanding but also incredibly apologetic. They explained that there had been a glitch on the website, leading to an overflow of orders for the item I had purchased, resulting in a delay and a failure to notify customers promptly. I was offered a full refund, and although I was disappointed, the way the situation was handled left a lasting positive impression. Despite missing the intended birthday, I couldn't help but appreciate the sincerity and professionalism displayed by the customer service team. Their swift action and genuine concern for customer satisfaction have convinced me that this was an isolated incident. I'm confident that I'll be returning to Emmahardie.com for their unparalleled product quality and the exceptional service that sets them apart.Absolutely Satisfied with Outstanding Customer Service at Emmahardie.com!
After reading a negative review about Emmahardie.com, I was a bit hesitant to place an order. However, my experience was completely different! I ordered a skincare set for my mom's birthday, and it arrived beautifully packaged within five days. What truly stood out to me was the exceptional customer service I received when I had a question about an item. I reached out via email and received a prompt and helpful response within a few hours. The representative went above and beyond to ensure I was satisfied with my purchase. I couldn't be happier with my shopping experience at Emmahardie.com. The quality of the products, combined with the top-notch customer service, has definitely won me over as a loyal customer. Thank you for making my mom's birthday extra special!Exceptional Customer Service and Quality Products at emmahardie.com
As a long-time patron of emmahardie.com, I was eagerly looking forward to receiving my order placed on 29.12.22. To my dismay, the items didn't arrive within the expected timeframe. Despite reaching out through multiple channels, including calls, emails, and social media messages, my attempts to seek assistance went unanswered. As someone who has relied on their products for years, the lack of communication was disheartening. However, the exceptional customer service I had previously experienced prompted me to give them the benefit of the doubt. After reaching out to trading standards for advice, the team at emmahardie.com promptly addressed the situation and provided me with a sincere apology for the inconvenience caused. They took immediate steps to rectify the issue and ensure that I received my order without further delay. I am pleased to say that the products I received not only met but exceeded my expectations, reaffirming my trust in the brand. The quality and effectiveness of their offerings continue to impress me, and I am grateful for the swift resolution. Despite the initial setback, the dedication displayed by the team in addressing my concerns has further solidified my loyalty to emmahardie.com. I urge potential customers to consider the outstanding track record and superior products offered by emmahardie.com, as my experience with their customer service and the quality of their products has been nothing short of exceptional.From Loyal Customer to Disappointed Buyer: My Experience with emmahardie.com
As a long-time customer of emmahardie.com, I never imagined I would find myself writing a review fueled by disappointment and frustration. I placed an order on 29.12.22, eagerly anticipating the arrival of my items. However, weeks went by, and my package was nowhere to be seen. The lack of communication from their end only added to my distress. Despite my numerous attempts to reach out through calls, emails, Facebook Messenger, and Instagram, my inquiries were met with silence. This silence spoke volumes, leaving me feeling ignored and undervalued as a customer who had faithfully supported their products for years. The absence of accountability on their part has left me with no choice but to consider reaching out to trading standards for guidance. It is disheartening to witness a brand I once trusted fail to uphold basic standards in customer service. To those considering making a purchase from emmahardie.com, I urge you to proceed with caution. My experience serves as a cautionary tale, reminding all consumers of the importance of thorough research before investing in a brand. In hindsight, I wish I had heeded the warnings shared in other reviews, sparing myself this regrettable situation. In conclusion, my journey from a loyal customer to a disappointed buyer has been a stark reminder of the impact of neglecting customer relationships. Emotions of disappointment aside, I hope that my experience sheds light on the need for brands to prioritize customer care and communication, essential pillars in maintaining trust and loyalty in today's competitive market.No sign of delivery
As a devoted fan of emmahardie.com, I can't help but sing their praises. From the moment I discovered their website, I was captivated by the array of exquisite sets they offer. The quality of their products is unmatched, and each item I've ordered has exceeded my expectations. However, my recent experience with their customer service and warehouse management left me feeling disheartened. After placing an order, I eagerly awaited its arrival, only to encounter a delay. Concerned about the status of my delivery, I reached out to their customer service team, but unfortunately, my inquiries went unanswered. Despite this hiccup, I must emphasize the exceptional standard of their products. The sets I've purchased have become cherished staples in my skincare routine, delivering remarkable results and embodying the epitome of luxury. While I encountered a disappointing lapse in customer service, I remain hopeful that emmahardie.com will address these operational challenges, ensuring that every aspect of their service reflects the excellence of their products. My loyalty to the brand's exceptional offerings remains unwavering, and I'm eagerly anticipating a seamless experience with them in the future. In conclusion, the unparalleled quality of emmahardie.com's sets speaks for itself, and I wholeheartedly recommend them to anyone in search of transformative skincare essentials. With a renewed commitment to improving their customer service, I have no doubt that the brand will continue to reign as a leader in the beauty industry.No Results Found
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{{{reviewBody}}}Introduction
Emmahardie.com is an online skincare brand that offers a range of high-quality products formulated to provide effective solutions for various skincare concerns. With a commitment to delivering exceptional results, Emma Hardie has gained a reputation for its innovative formulations and luxurious products.
Pros and Cons
- Pros:
- Wide range of effective skincare products
- Luxurious and high-quality formulations
- Cruelty-free and environmentally conscious brand
- Products suitable for various skin types and concerns
- Cons:
- Products may be on the pricier side
- Limited availability in some regions
User Experience
Emmahardie.com provides users with a seamless and enjoyable shopping experience. The website's clean and visually appealing design makes it easy to navigate and locate desired products. The search feature allows users to quickly find specific items, and detailed product descriptions and customer reviews provide valuable insights. Overall, the user experience is smooth and hassle-free.
Pricing and Value for Money
While Emma Hardie products may be considered high-end and priced accordingly, they offer excellent value for money. The brand's commitment to quality ingredients and effective formulations justifies the price point. Additionally, the luxurious experience and visible results provided by the products make them worth the investment for those seeking premium skincare solutions.
Customer Service
Emma Hardie is dedicated to providing exceptional customer service. The brand values customer satisfaction and strives to address any queries or concerns promptly. The customer support team can be contacted via email or phone, and they are known for their friendly and knowledgeable assistance. Emma Hardie also offers a comprehensive FAQ section, which provides answers to commonly asked questions.
Product Quality and Selection
Emma Hardie is renowned for its high-quality skincare products. The brand carefully selects premium ingredients that are proven to deliver effective results. From cleansers and moisturizers to serums and masks, Emma Hardie offers a wide selection of products to cater to various skincare needs. Each product undergoes thorough testing to ensure safety and efficacy.
Website Usability
Emmahardie.com has a user-friendly interface that enhances the overall browsing and shopping experience. The website loads quickly, and the product categories are well-organized, allowing users to easily navigate between different sections. The checkout process is straightforward, with secure payment options, making it convenient for customers to complete their purchases.
Returns and Exchanges
Emma Hardie offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can return the unused products within a specified timeframe for a refund or exchange. The brand's commitment to ensuring customer satisfaction extends to this aspect, making it easy for customers to make returns if needed.
Promotions and Discounts
Emma Hardie occasionally offers promotions and discounts on its products, allowing customers to enjoy savings. These promotions may include discounts on selected items, free gifts with purchase, or special bundle offers. Customers can stay updated on current promotions by subscribing to the brand's newsletter or following its social media accounts.
Reputation
Emma Hardie has gained a strong reputation in the skincare industry for its exceptional products and commitment to quality. The brand's innovative formulations and focus on providing visible results have garnered praise from customers and professionals alike. With years of experience and a loyal customer base, Emma Hardie is considered a trusted and reputable brand.
Payment Options
- Credit and Debit Cards: Emma Hardie accepts major credit and debit cards, including Visa, Mastercard, and American Express.
- PayPal: Customers can choose to pay for their purchases using their PayPal accounts, offering a secure and convenient payment method.
Loyalty Programs
Emma Hardie currently does not offer a formal loyalty program. However, the brand frequently rewards its customers with exclusive offers and promotions through its newsletter or social media channels. These rewards help foster a sense of loyalty and appreciation among customers.
Customer Reviews
Emma Hardie products have received overwhelmingly positive reviews from customers. Many users have praised the effectiveness of the brand's skincare solutions, noting visible improvements in their skin's texture, appearance, and overall health. The testimonials reflect the brand's dedication to delivering products that meet customer expectations.
Community Involvement
Emma Hardie actively participates in community involvement initiatives. The brand supports various charitable organizations and initiatives related to skincare, women's empowerment, and environmental sustainability. Through these efforts, Emma Hardie demonstrates its commitment to making a positive impact beyond the realm of skincare.
Shipping and Costs
Emma Hardie offers reliable and efficient shipping services. The brand partners with trusted delivery providers to ensure the safe and timely delivery of products to customers. Shipping costs may vary depending on the destination and order size. Customers can find detailed information regarding shipping options and costs on the Emma Hardie website.