Users Voice for Emp

48% users rated Terrible
9% users rated Poor
2% users rated Average
0% users rated Very Good
41% users rated Excellent
Pie Chart Review Representation for Emp
Emp Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 19 Apr 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.5 4.5 4.8 3.7 4.5 1
Oct 2022 5 3.6 4.3 2.5 4.7 1
Nov 2022 1.3 4.4 2.4 3 4.5 1
Dec 2022 5 5 5 5 5 5
Mar 2023 3.7 4.1 1.7 5 4.1 1
Line Chart for Rating of peer stores

emp.co.uk

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lookfantastic.com

rakuten.com

godaddy.com

gearbest.com

Detailed Emp Review by

Introduction:

Emp.co.uk is a leading e-commerce platform that offers a wide range of music, entertainment, and pop culture merchandise. The company operates globally, providing easy access to over 50,000 products to fans all around the world. Its products include clothing, accessories, posters, vinyl, CDs, DVDs, and action figures, among others. Emp.co.uk has a well-designed website that provides excellent user experience and an extensive selection of high-quality products at affordable prices.

Pros and Cons:

Pros: - Wide variety of products designed for music, entertainment, and pop culture lovers. - Caters to numerous countries worldwide, providing accessibility to a broad audience - Provides unique products that are not readily available in brick-and-mortar stores. - Offers numerous deals and promotions throughout the year - Easy to navigate design of the website - Provides payment options that are secure and convenient Cons: - Delivery times can vary depending on the customer's location - Although they provide products across different countries, shipping fees might still be high.

User Experience:

Emp.co.uk's website is user-friendly with appropriately segmented categories that make it easy for customers to locate and purchase their desired products. The site loads quickly, and the pages have minimal distractions or clutter. Customers can quickly view products, add them to their shopping cart, and complete their purchase. The company also provides an FAQ section, which helps customers understand how they can receive their orders, payment methods, returns, and overall buying experience.

Pricing and Value for Money:

Emp.co.uk’s prices are relatively reasonable, especially considering the high-quality items they offer. They also offer discounts and promotions regularly. Customers can often take advantage of these offers and enjoy even more considerable discounts on their purchases.

Alternatives:

EMP.co.uk’s competitors include Thinkgeek, Hot Topic, and Fanatics. These online retailers offer similar types of products that cater to popular hobbies and interests such as music, cosplay, and collectibles.

Customer Service:

Emp.co.uk provides excellent customer service through various channels, including email, phone, and social media. Customers can contact them with any inquiries concerning their products, purchases, or shipping. They have a responsive team that answers customer queries within a reasonable time frame.

Product Quality and Selection:

Emp.co.uk offers excellent product quality, considering that they offer officially licensed merchandise. They have a broad selection of products covering multiple brands such as AC/DC, Iron Maiden, Lord of the Rings, and Star Wars. They also offer exclusive items not found anywhere else, making them unique in the market.

Website Usability:

Emp.co.uk's website is developed with users in mind, making it easy to navigate, even for first-time users. The design is clean, and the colors used are eye-catching, but not overwhelming. The site is responsive and optimized for all devices, including desktops, tablets, and mobile phones. The category breakdown is well thought out, and browsing the different sections is effortless.

Returns and Exchanges:

Emp.co.uk has a responsive returns policy that allows customers to return products within 30 days. When returning, the customer must ensure that the item is in its original condition, with all accompanying tags and packaging. The customer can exchange the product or request a refund. Customers must contact the customer's service team to initiate the refund or exchange process.

Promotions and Discounts:

Emp.co.uk offers promotional codes and discounts from time to time to incentivize customers to make purchases. Customers can find these promotions on their website, social media pages, and through their newsletter. They also offer discounts to international customers at various times throughout the year.

Reputation:

Emp.co.uk has a good reputation in the e-commerce industry, having been in operation for over 30 years. They have excellent customer reviews and a high rating on most review aggregator sites. They have also won several awards in the industry, further confirming their reputation.

Payment Options:

Emp.co.uk offers different payment options, including credit/debit card payments and PayPal payments. Both options are secure and protect customers' sensitive financial information.

Loyalty Programs:

Emp.co.uk doesn't have an official loyalty program, but they do offer recurring discounts and promotions for customers who sign up for their newsletter. By joining their newsletter, customers gain early access and notification of upcoming sales, new releases, and promotional codes.

Customer Reviews:

Emp.co.uk has numerous positive customer reviews across different social media platforms, together with good reviews on review aggregator sites such as Trustpilot. The reviews highlight how customers appreciate the quality of products and customer service received from EMP.

Community Involvement:

Emp.co.uk is involved in supporting charity causes aimed at supporting children across Europe. They have been able to donate more than 20,000 Euros to support these charitable causes.

Shipping and Costs:

Emp.co.uk provides shipping to most locations worldwide. The delivery time and cost vary depending on the customer's location. They provide different delivery options, such as standard and express delivery, which customers can choose based on their needs. Shipping costs might vary for international deliveries.

Conclusion:

Emp.co.uk is a reliable, high-quality platform that customers looking for unique music, entertainment, or pop culture-related products should consider. Their website is well-designed, the products are of high quality, and customer service is exceptional. EMP has created a name for itself in a fiercely competitive market and has received high ratings and positive reviews from customers.

Emp Recent User Reviews

User Rating

5 stars

11

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Reviewer Name: Mr Roger Bryant

Review Submission Date: 2022-12-08

Review Title: My order was wrong
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Review Description: I ordered two CD's of My Chemical Romance one was OK the second was of Bonfire! I wrote to them about the mistake and never got a reply. Gave up, went on eBay quicker and cheaper and correct.

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Reviewer Name: Paton

Review Submission Date: 2022-12-08

Review Title: Christmas gift order
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Review Description: Ordered a wallet online, process was easy. I could track my order right through to the delivery which came in good time despite the postal strikes. Unfortunately, the wallet was a bit bigger than I thought so organised the returns label online, posted back & a week later got the Paypal email that my refund has been processed. Great service.

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Reviewer Name: Paul Richards

Review Submission Date: 2022-12-06

Review Title: Great experience
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Review Description: Great service, was slightly worried about shopping online with a company I don't normally use but will be happy to use them again. Already eyeing up a new wardrobe, and will definitely be using EMP.

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Reviewer Name: Jonathan Carson

Review Submission Date: 2022-12-01

Review Title: Great company very easy to from
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Review Description: Great company very easy to from. Great offers I buy almost all my clothes from EMP I am never disappointed with the quality.

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Reviewer Name: Lauryn

Review Submission Date: 2022-11-15

Review Title: Surprisingly quick shipping.
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Review Description: The shipping was really quick considering it was all imported from Germany, I had a couple of items that didn't fit, the returns was simple, and I had my replacement within a week.The items were nicely packaged and came with no faults, and the clothing is very comfortable to wear.Will 100% be shopping here again in the future.

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Reviewer Name: Michael

Review Submission Date: 2022-10-26

Review Title: Customer service? What customer service!?
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Review Description: Returned my order due to them sending me the wrong item, filled in the long winded returns form giving all the necessary information for them to send me the item that I ordered, only for them to inform me that they can't send the correct item, I need to re order it!?All they can do is give me a refund, but they can't even manage that! More than 4 weeks later (and over 7 weeks since original order)I'm still waiting for my refund!? Customer service is none existent.

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Reviewer Name: Elsie W

Review Submission Date: 2022-10-06

Review Title: Not worth the hassle
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Review Description: So sick and tired of this company. Appalling customer service, delivery is super slow - if it even turns up! - just not worth the bother.

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Reviewer Name: Nicolene Chapman

Review Submission Date: 2022-10-04

Review Title: If I could give this supplier zero…
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Review Description: If I could give this supplier zero starts, I would. DO NOT ORDER. The worst customer service and completely ignores emails. I am already back in my home country and they still haven't delivered my order to the hotel in the UK I stayed at 2 weeks ago whereas the order was supposed to arrive within 4 days of order.

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Reviewer Name: Anne Kirkwood

Review Submission Date: 2022-09-29

Review Title: If I could put a zero I would
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Review Description: If I could put a zero I would. I ordered a Metallica T-Shirt on 31/8/22 shirt for my husband’s birthday. His birthday is tomorrow and a month later I have still not received the T-shirt. Despite attempts by email and the customer service number which doesn’t work, I have had no response from EMP to my requests asked to wear the T-shirt. I have given up hope of ever getting his T-shirt I will now have to go through my credit card to get my money back. Beyond disappointed!

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Reviewer Name: Miss Jean Whitaker

Review Submission Date: 2022-09-27

Review Title: I have been waiting since July 2023 for…
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Review Description: I have been waiting since July 2023 for a full refund they sent me a refund but I was £13 short I have been e mailing them now for 2 months all they keep saying is they need an IBAN code for my bank ?????Why??? They already know my details. I’ve sent it 5 times and they keep saying they haven’t received it,!!!! Just exscuses. Can’t get hold of anyone via phone as it’s just a foreign answer service …. DISGUSTING