Empireoutlet Reviews

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51 Reviews

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Empire Outlet: A Lesson in Customer Care and Flexibility

My experience with Empire Outlet has taught me the importance of a customer-centric approach. While navigating their return process, I encountered a minor hiccup that turned into a major hassle. The requirement to repurchase the item before receiving a refund seemed impractical at first glance. However, upon closer inspection, I realized it was a flawed system that inconvenienced many customers, including myself. The lack of flexibility in holding the desired exchange item until the return was processed added unnecessary stress to the situation. Despite the initial frustration, I chose not to fulfill the demanding request and awaited my refund. Unfortunately, the delay resulted in the size I desired being out of stock when the refund finally processed. At that moment, the -1000/10 service rating felt justified, echoing a sentiment of disappointment and discontent. Reflecting on this experience, I urge Empire Outlet to consider reevaluating their return policies to align more closely with customer needs and expectations. In conclusion, my journey with Empire Outlet serves as a lesson in the significance of customer care and flexibility in the e-commerce landscape. While my personal encounter may not have been ideal, I hope that my feedback propels positive changes within the company, enhancing future shopping experiences for all. I believe in the potential for growth and improvement, and I maintain hope for a more customer-centric approach from Empire Outlet in the future.

Transformed My Style with a Perfect Fit Tweed Suit from Empire Outlet

As a first-time tweed suit shopper, I was on the hunt for the perfect ensemble that would not only fit well but also stand out. That's when I stumbled upon Empire Outlet, and it turned out to be a game-changer for my wardrobe. Not only did I find the ideal tweed suit and matching coat/waistcoat, but the customer service exceeded my expectations. I reached out to the customer service team with a few queries, and they promptly provided me with all the information I needed, including details about the estimated delivery time and the availability of a slim fit for the coat. The 45-day wait was definitely worth it because when I received the coat/waistcoat, it fit me like a glove. Opting for a 40 regular size proved to be the perfect choice, as it aligned with the slim fits I'm accustomed to in the US, shedding light on the sizing differences between regions. The suit not only fits impeccably but also looks incredibly stylish. The unique charm of tweed suits truly sets them apart from standard ones, and I've received numerous compliments on my ensemble. The experience has been so impressive that I'm already planning to add more items to my collection from Empire Outlet. I can't recommend them enough for anyone looking to elevate their style with high-quality and fashionable clothing.

A Touch of Elegance with Empire Outlet: Quality Threads, Sizing Struggles, and a Dash of Frustration

When I stumbled upon Empire Outlet, I was captivated by the allure of their clothing line. Eager to upgrade my wardrobe, I selected a couple of waistcoats. Upon their arrival, my excitement diminished - while one fit like a glove, the other felt like a size too small, leaving me exasperated at the inconsistency in sizing. Despite the letdown, the quality of the garments shone through, showcasing their impeccable craftsmanship. As I embarked on the returns process, hoping for a seamless experience, I encountered a roadblock. The cumbersome procedure and the need to constantly reach out for updates left me disheartened. Although the allure of Empire Outlet's clothing caught my eye, the lackluster customer service unfortunately cast a shadow over the entire shopping experience. Despite the sizing hurdles and the customer service setbacks, I remain hopeful that Empire Outlet will address these issues, as their clothing truly exudes elegance and sophistication. With a touch of refinement and a commitment to improving customer satisfaction, Empire Outlet has the potential to be a standout in the world of fashion.

Exemplary Customer Service Experience at Empire Outlet – A Lesson in Support and Understanding

I recently found myself in a predicament, having ordered a suit from Empire Outlet in a rush for a crucial commercial meeting. In my haste, I mistakenly misinterpreted the delivery date as January 2024 instead of the actual March delivery timeline for custom-made suits. Panicked, I reached out to customer service, fearing the worst. To my surprise and relief, Rhea, the customer service agent I connected with, demonstrated exceptional clarity, empathy, and support. Not only did she patiently clarify the situation for me, but she also proposed a proactive solution by offering to cancel the order to alleviate the confusion on my part. This level of understanding and willingness to help surpassed my expectations, especially considering the negative feedback I had come across beforehand. This experience taught me a valuable lesson in managing expectations and planning ahead when making purchases from Empire Outlet. While delays in delivery may occur, the outstanding customer service at Empire Outlet ensures a smooth and supportive journey for customers. I highly recommend future buyers to factor in a buffer when placing orders, knowing that they can rely on the stellar support provided by the team at Empire Outlet. Thank you for an all-around excellent customer service experience!

A Beacon of Excellence: A Testimonial for Empire Outlet

When I stumbled upon Empire Outlet, I was initially hesitant due to a negative review I came across, mentioning poor service. However, I decided to give them a chance, and I am thrilled that I did. I placed an order for a skirt on a whim, not expecting much. To my surprise, the skirt arrived promptly, exceeding my expectations in both quality and style. I was blown away by the level of customer service I received throughout the process. From order confirmation to shipment tracking, Empire Outlet kept me informed every step of the way. Unlike the experience shared by some, my inquiries were met with prompt and personalized responses, showcasing a genuine commitment to customer satisfaction. In a world where online shopping can sometimes feel impersonal, Empire Outlet stood out for their attention to detail and dedication to their customers. The skirt fit perfectly, and the craftsmanship was impeccable. I felt like a valued customer throughout the entire experience. To anyone hesitant about shopping at Empire Outlet based on a single negative review, I urge you to give them a chance. My experience was a shining example of exceptional service and product quality. Empire Outlet has won me over as a loyal customer, and I can't wait to explore more of their offerings. Thank you for restoring my faith in online shopping!

2 fits – 2 experiences

My assessment for empireoutlet.co So I ordered 2 fits and in November 2023. They arrived after a couple of weeks however the order did say that will be the case. I did not have to have it bespoke as I can usually take a go well with "off the peg". The primary go well with fitted and regarded nice and I used to be proud of it so 5 stars thus far. The second go well with fitted however did not look proper on me and the test sample regarded barely completely different to my eyes than within the image. So I made a decision to return it and thats when the enjoyable begins. I will not element each single factor however lets simply say this firm will try to discourage you from returning something. After ensuring I had obtained the mandatory permission, paperwork, proof of each postage and receipt, I then needed to chase them as much as ultimately get a refund which did lastly receives a commission to me nevertheless it actually should not have been that arduous. So pointless . 1star service there. If you're the sort of one that typically finally ends up returning clothes then this is not the corporate for you. If nonetheless you need a respectable high quality low-cost go well with and also you, like me, will slot in an ordinary dimension, then you ought to be proud of them. General 3stars.

A True Reflection of Style and Affordability: My Experience with EmpireOutlet.co

As a fashion-conscious man constantly on the hunt for quality yet affordable clothing, stumbling upon EmpireOutlet.co was a game-changer. The phrase "feel good men's clothing" couldn't be more accurate. From trendy t-shirts to stylish jackets, their range exudes elegance and comfort without breaking the bank. What sets EmpireOutlet.co apart is their commitment to delivering top-notch products at prices that don't leave you questioning your choices. With every purchase, I felt reassured that I was investing in items that would not only look great but also stand the test of time. Navigating their online store was a breeze, and the best part? What you see is what you get. The transparency in their product descriptions and pricing was like a breath of fresh air in the world of online shopping. No hidden surprises, just quality clothing waiting to be added to my wardrobe. EmpireOutlet.co has not only earned a loyal customer in me but has also become my go-to recommendation for anyone looking to elevate their style without emptying their wallets. Thank you, EmpireOutlet.co, for redefining the essence of affordable fashion for men.

Unquestionably The Best: A Testimonial of Exquisite Quality

Embracing the allure of sophistication, my journey with empireoutlet.co has been nothing short of exceptional. The moment I laid my eyes on their Tweed suits, I knew I stumbled upon something truly extraordinary. The quality exudes a sense of timeless elegance, the fit impeccable, and their service remarkably swift. Having become a loyal patron, I have indulged in multiple purchases, each adding a layer of joy to my wardrobe. Wearing their Tweed suits is not just about fashion, but about exuding confidence and style in every step. The attention to detail and craftsmanship is a testament to their commitment to excellence. With every wear, I am reminded of the impeccable standards set by empireoutlet.co. It is not just a purchase; it is an investment in quality, comfort, and an unmatched sense of luxury. I am truly grateful for discovering such a gem in the world of fashion. In a realm where excellence is often sought but rarely found, empireoutlet.co stands as a beacon of perfection. If you are seeking not just a suit, but an experience that elevates your entire being, look no further. Unquestionably, empireoutlet.co is the epitome of excellence.

Empire Outlet Redefines Affordable Fashion with Compromises

As a loyal customer of empireoutlet.co, I must admit that while their prices are incredibly budget-friendly, the quality and sizing of their products often leave much to be desired. Recently, I ordered a suit from Empire Outlet, hoping to score a stylish ensemble without breaking the bank. However, upon receiving my purchase, I was disappointed to find that the suit was smaller than expected, fitting snugly in some areas and uncomfortably tight in others. Furthermore, despite the initial sleek appearance, the suit quickly lost its shape and began to look baggy after minimal wear. Despite these setbacks, I appreciated the affordability that Empire Outlet offers, allowing me to experiment with trendy styles without a hefty price tag. In conclusion, while Empire Outlet may not excel in fit and longevity, it remains a go-to destination for those looking to stay on-trend without emptying their wallets.

Luxurious Tweed Elegance: A Timeless Wardrobe Essential

Stepping into the world of empireoutlet.co was a decision I will always cherish. Their customer service radiated excellence, making me feel valued and heard throughout my shopping journey. The highlight of my experience was undoubtedly my purchase of a dark blue tweed suit in 2020, a decision I have never regretted. This suit has become a staple in my wardrobe, defining sophistication and timeless elegance with each wear. The quality of the tweed is evident in its durability, standing the test of time without losing its charm. I am constantly impressed by how well it has held up, a true testament to the impeccable craftsmanship behind every piece. Empireoutlet.co has truly won my heart with their exceptional products and service. As I navigate through life's adventures, my tweed suit remains a steadfast companion, exuding confidence and style wherever I go. Thank you, empireoutlet.co, for curating such a masterpiece that effortlessly blends tradition with modernity.

Unveiling Elegance: My Timeless Encounter with Empire Outlet

Embarking on the quest for the perfect wedding suit, I stumbled upon Empire Outlet back in 2019 through the captivating realm of Instagram. Little did I know that this discovery would mark the beginning of a sartorial love affair that transcended mere satisfaction. The moment I laid eyes on their meticulously crafted suits, I knew I had unearthed a gem. The exquisite quality of their fabrics whispered stories of timeless elegance, while the impeccable fit felt like a bespoke embrace, tailored just for me. Every detail of my experience with Empire Outlet exuded excellence. From the seamless customer service that guided me through the selection process to the swift delivery that ensured my suit arrived well in advance of the big day, every touchpoint radiated with a sense of care and dedication. As I walked down the aisle in a suit that not only met but exceeded my expectations, I was not just clad in fine fabric; I was adorned with confidence and grace. Empire Outlet had not just dressed me for the occasion; they had elevated my entire presence, turning a mere outfit into a statement of style and sophistication. To anyone in search of not just a suit, but a true sartorial experience that transcends the ordinary, I wholeheartedly recommend Empire Outlet. Let them weave their magic around you, and witness as you become a living embodiment of elegance and charm.

Exquisite Suit, Exceptional Service

As a discerning customer of empireoutlet.co, I recently invested in a tailored 3-piece suit that exudes sophistication. While the initial delivery presented a minor hiccup with the waistcoat size mismatch, the team at Empire Outlet promptly addressed my concern with attentiveness and professionalism that truly sets them apart in the online shopping realm. After reaching out to their customer service team regarding the sizing discrepancy, they swiftly arranged for a replacement waistcoat. Although the new piece lacked a size label and arrived in a different shade, their commitment to customer satisfaction shone through. Upon sharing detailed photographs and dimensions, the company extended an offer to craft an entirely new suit to ensure a seamless match – a gesture that exceeded my expectations. Despite a slight delay in communication, the dedication to rectifying the issue and ensuring my complete satisfaction was evident in every interaction. While some may encounter challenges when shopping online, the exemplary service and unwavering commitment displayed by Empire Outlet have transformed my shopping experience into a memorable journey of sartorial elegance. My order numbers #38015 and #38467 now serve as a testament to the impeccable craftsmanship and unwavering dedication to customer service that define Empire Outlet as a standout in the digital marketplace. I wholeheartedly recommend their services to anyone in search of not just a suit, but a personalized experience that transcends mere transactions.

Fantastic Quality and Excellent Service!

I can't say enough about my experience with empireoutlet.co - it was absolutely fantastic! The off-the-rack suit I ordered exceeded my expectations in terms of quality, and the fit was perfect. The delivery did take a little longer than I had hoped, but once I tried on the suit, I understood why. It was clear that they took the time to ensure it was just right. The customer service was also top-notch. Despite some initial hiccups with tracking and communication, the team at empireoutlet.co made sure to keep me updated and reassured me every step of the way. When the suit finally arrived, it was impeccably packaged, and the creases mentioned in other reviews were nowhere to be found. It was evident that they had taken previous feedback to heart and made considerable improvements. I have to admit, I was a little worried about the refund process after reading some negative reviews, but I can confidently say that my experience was a complete 180. The staff addressed my concerns promptly and offered a hassle-free refund without any pushback. It's clear that they value their customers' satisfaction above all else. I'm thrilled with my purchase and the overall experience and will definitely be a returning customer. Thank you, empireoutlet.co, for the fantastic suit and excellent service!

Turning Dissatisfaction into Opportunity: A Tale of Customer Service

Let me share my experience with empireoutlet.co, where what initially seemed like a disappointment transformed into an opportunity for exceptional customer service. Upon ordering an off-the-rack suit, I eagerly awaited its arrival but was met with a delay of over a month. Despite my attempts to seek updates through emails, communication regarding delivery and tracking was lacking. When the suit finally reached me, my anticipation turned into dismay as the poor packaging had left the outfit severely crumpled. Feeling disheartened, I reached out to express my concerns and request a refund. To my dismay, I was informed that a refund was not possible as the waistcoat had allegedly been customized. However, this claim felt inaccurate to me, as the entire suit was a standard off-the-rack option without any special alterations. In the face of this frustration, I found solace in the way the situation was handled. The customer service team stepped in promptly, realizing the error in their communication. They not only rectified the misunderstanding but also went above and beyond to ensure my satisfaction. Receiving a fresh, perfectly pressed suit shortly after, I was truly impressed by their dedication to making things right. While the initial experience may have been disappointing, the way in which empireoutlet.co addressed and resolved the issue has restored my faith in their commitment to customer service. This turnaround from dissatisfaction to loyalty showcases the power of excellent customer care and has left a lasting impression on me.

Empire Outlet: A Customer’s Honest Experience

I recently had an unfortunate experience with Empire Outlet that I feel compelled to share. I had ordered a jacket on 05/10/2023 and received it over two months later, as each item is handcrafted. However, due to a sizing error on my part, I returned the jacket as per Empire's policy on 05/12/2023. It has been another month, totaling to three months, and I have yet to receive a replacement or a refund. This prolonged process has left me extremely dissatisfied, and I am unable to recommend this company based on my experience. I truly hope that they can improve their customer service and streamline their return process for others in the future.