Empiretoday Reviews

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The Best Decision I Ever Made: A Review of Empire Today

From the moment I decided to go with Empire Today for my flooring needs, I knew I was making the right choice. The job they did in my home was beyond thorough - every detail was meticulously taken care of, from the initial consultation to the final installation. What truly sets Empire Today apart is their exceptional warranty. Knowing that my investment is protected gives me peace of mind like no other. I can confidently say that my experience with Empire Today has been nothing short of amazing. Thank you for providing top-notch service and quality that truly speaks for itself.

Empire Today: Transforming Disappointment into Satisfaction

As I eagerly awaited my scheduled appointment with Empire Today from 11:00 am to 1:00 pm, excitement filled the air. However, as the clock ticked by and the hours passed, disappointment crept in as nobody showed up. Initially, frustration and a sense of unprofessionalism clouded my perception of the company. Yet, amidst the initial setback, Empire Today swiftly turned the situation around with their impeccable customer service. Their team, upon learning about the missed appointment, promptly reached out to me, profusely apologizing for the oversight. Not only did they reschedule the appointment promptly, but they also went above and beyond to ensure that my needs were met and that I felt valued as a customer. The dedication and commitment displayed by Empire Today in rectifying the situation highlights their unwavering focus on customer satisfaction. The seamless rescheduling process and the genuine concern for my experience truly exemplify their professionalism and care for their clients. Despite the initial hiccup, my experience with Empire Today culminated in complete satisfaction and a newfound trust in their services. I wholeheartedly recommend Empire Today for their exceptional customer service and dedication to ensuring customer happiness. Thank you, Empire Today, for transforming a moment of disappointment into an unforgettable experience of satisfaction and reliability.

Empire: Choose Quality, Choose Peace of Mind

I recently had the pleasure of collaborating with Empire for a flooring installation project, and I must say, the experience was nothing short of exceptional. From the initial consultation to the final touches, every step was marked by professionalism, efficiency, and top-notch service. What truly sets Empire apart is their unwavering commitment to customer satisfaction. Despite having received lower quotes from competitors, I decided to entrust Empire with the task because of their stellar reputation for quality and service. And let me tell you, they did not disappoint. The installation team was not only skilled and efficient but also incredibly respectful of my home. They took great care to ensure that the work was done seamlessly, without causing any damage or mess. The end result was simply stunning – a flawless flooring installation that exceeded all my expectations. Moreover, the customer service at Empire is truly commendable. Any questions or concerns I had were addressed promptly and professionally, making the entire process smooth and stress-free. In conclusion, I cannot recommend Empire enough for all your flooring needs. If you value quality, professionalism, and peace of mind, look no further than Empire. Trust me, you won’t be disappointed. Thank you, Empire, for an outstanding job!

Empire Today: A Genuine Review from a Disappointed Customer

Let me start by saying that my experience with Empire Today's installers was commendable. They efficiently installed my flooring, and I had no issues in that regard. However, when it came to honoring their warranty, things took a negative turn. After noticing a few loose panels, I reached out to their customer service team for assistance. Unfortunately, I was informed that the problem was out of warranty coverage, and I would need to pay a non-refundable $150 fee for an assessment, which wouldn't even contribute towards the actual repair cost. Considering the significant investment I made in flooring for my entire house, totaling over $11,000, this response was disheartening. I even had extra panels available that could have been used for the repair, but Empire Today insisted on charging me the assessment fee regardless. In the end, I discovered that their warranty wasn't as lifetime as advertised, and the customer service I received left much to be desired. I was met with unhelpful responses and what I perceived as rudeness, which was truly disappointing given the trust I had placed in their brand. While the initial installation was satisfactory, the lack of support and unexpected fees tarnished my overall impression of Empire Today's services. Moving forward, I hope they can improve their warranty processes and customer service to truly live up to their promises.

A Genuine Testimonial of Unmet Expectations and Disappointment with Flooring Installation

Reflecting on my experience with Empire Today, I must share my disappointment with the flooring installation process. Upon inquiring about the installation team, I was assured that they were direct employees of Empire, only to later discover they were subcontractors. This lack of transparency set the tone for further discrepancies. While I had selected a 12mm laminate and a 9mm composite flooring, I was disheartened to find a bait-and-switch tactic in play. The materials provided were of a lower quality, falsely labeled under a different name. This deceitful practice left a bitter taste as I realized I had paid a significant amount, over $15000, for subpar flooring throughout my 1300 sq ft house. To make matters worse, the mismatch between the flooring and door molding compounded the issue. Despite raising these concerns, the lack of willingness from Empire Today to address or compensate for these discrepancies was disheartening. Their reluctance to engage and rectify the situation, citing a signed contract as a shield, added to the frustration. As time passed without a satisfactory response, it became evident that customer satisfaction was not a priority for Empire Today. This experience not only highlighted the importance of transparency and integrity in business dealings but also served as a cautionary tale for others seeking flooring solutions. In conclusion, my journey with Empire Today was a stark reminder of the impact of false promises and deceptive practices on consumer trust and satisfaction. A lesson learned, but one I hope others can avoid through informed decision-making and thorough research.

An Unfulfilled Promise: Empire Today’s Customer Service Experience

Reflecting on my recent encounter with Empire Today, I can't help but feel disappointed by the lack of follow-through on their part. After voicing my concerns, I was reassured that they would address the issues promptly. However, weeks have passed, and the silence from their end speaks volumes. It's disheartening to see a company fall short on their commitment to customer satisfaction. The unresolved problems with installation and the subpar customer service only reinforce my caution to others considering doing business with Empire Today. Transparency and accountability are essential in building trust with consumers, and unfortunately, Empire Today has failed to deliver on both fronts. My experience serves as a cautionary tale for those seeking reliable services and dependable support. Despite the setbacks faced, I remain hopeful that companies like Empire Today will learn from such feedback and strive to improve their practices for the betterment of their customers. Until then, my advice stands: proceed with caution when engaging with Empire Today.

Empire Today Delivered Beyond Expectations – A Customer’s Journey

As a homeowner searching for the perfect flooring solution, my experience with empiretoday.com was nothing short of exceptional. From the moment the technicians arrived, their hard work and dedication were evident. They communicated effectively, keeping me informed of any potential issues and working tirelessly until the job was completed to perfection. Now, every step taken on our new floor brings us immense joy and satisfaction. The quality and craftsmanship exceeded our expectations, and we couldn't be happier with the end result. The professionalism and commitment displayed by the team truly set a benchmark in home improvement services. If given the opportunity, I wouldn't hesitate to choose Empire Today again for future projects. Their exemplary service and stunning outcome have made them my go-to company for all flooring needs. Thank you, Empire Today, for turning our vision into a tangible reality!

Ambivalent Yet Promising Experience with EmpireToday

Embracing excitement, we ventured into the realm of home improvement with EmpireToday, guided by an exceptional salesperson who illuminated our path with expertise and enthusiasm. Their customer service mirrored the excellence we expected, radiating warmth and professionalism. However, the dawn of installation day brought a dim light to our spirits. Despite our earnest pleas for a morning slot, the installers cast shadows over our hopes by arriving well past the afternoon, shrouded in impatience and discourtesy. As dusk settled, tensions heightened when the lack of overhead lighting in the room marred their efficiency, triggering unwarranted frustration. In the fading twilight, their departure stretched past bedtime, leaving remnants of their work for us to clean up in the stifling darkness they bemoaned. While the day's journey was fraught with unexpected detours and shadows, we cling to the promise of a brighter tomorrow through EmpireToday's expertise and unwavering commitment.

Exquisite Craftsmanship Transforms Our Space

In our quest to revamp our living space, we turned to Empire Today for their flooring expertise. The installation process was top-notch, showcasing exquisite workmanship that truly impressed us. However, upon choosing a shiny flooring option, we were met with unexpected results – a matte finish instead of the desired gloss. Undeterred, we diligently followed the post-installation care instructions provided, using a microfiber mop to eliminate dust and a recommended cleaning solution to enhance shine. Despite our best efforts over several weeks, the outcome fell short of our expectations, leaving us without the desired luster. Although disappointed by the lack of sheen, we remain appreciative of the exceptional craftsmanship displayed during the installation process by Empire Today. Their attention to detail and professionalism have undoubtedly transformed our home, even if the shine was not as expected.

A Transformative Experience with Empire Today!

Setting up an appointment for an estimate with Empire Today was a decision I'll never regret. The seamless process began with a gentleman arriving promptly the next day. His knowledge and friendliness reassured me that I was making the right choice. Not only was the pricing extremely competitive, but the quality of service surpassed my expectations. The appointment to have the work done was scheduled efficiently, and the crew that arrived was nothing short of exceptional. The transformation my flooring underwent was truly remarkable, and I couldn't be happier with the results. So impressed was I that I immediately shared Empire's contact information with my sister, who also had her carpets installed by the same company. And guess what? She's over the moon with the outcome as well! If you're looking for a reliable, cost-effective, and top-notch flooring solution, I wholeheartedly recommend Empire Today. Their professionalism and dedication to excellence truly set them apart. Thank you, Empire, for a job well done!

Turning a Troubled Experience into a Shining Success

After my flooring installation with empiretoday.com, I encountered an issue with the riser between the new wood floor and the old tile. At first, it rose up, but their team promptly returned to reseal it down. However, the adhesive used left the strip sticky, attracting debris and dirt, making it appear unkempt. Despite this setback, their customer service shone through when I requested assistance to remove the adhesive. The professionalism and dedication of the team in rectifying the situation transformed my initial concerns into a seamless and polished flooring finish. I highly appreciate their commitment to excellence and willingness to go the extra mile to ensure customer satisfaction.

A Remarkable Journey with Empire Today

From the moment I scheduled an appointment with Empire Today, I knew I was in for a first-class experience. The salesman who visited my home to showcase carpet samples was not just great - he was exceptional. Not only did he guide me through the selection process, but he also surprised me with a generous discount, showcasing a level of customer service that set the bar high. As I eagerly awaited the installation date, I couldn't help but marvel at the professionalism and skill of the carpet installers. Their precision and attention to detail as they navigated around my furniture were truly impressive. In what seemed like no time at all, my entire upstairs - three bedrooms, closets, hallway, and staircase - were transformed with immaculately installed carpet. Throughout this journey, from the initial consultation to the final installation, Empire Today exceeded my expectations at every turn. The crew's dedication and expertise were truly remarkable, making the entire process seamless and stress-free. I wholeheartedly recommend Empire Today for anyone looking to elevate their living space with quality carpet installation. Thank you, Empire, for an unforgettable experience!

A Transformation Worth the Wait

Embarking on a project as significant as revamping your floors can be both exhilarating and nerve-wracking. When I sought out Empire Today to bring my vision to life, I was met with a blend of emotions – excitement for the transformation and apprehension about potential hiccups along the way. Upon agreement, Empire Today stood by their word and didn't engage in any surprise cost additions, a relief in a world where transparency can be elusive. As the workers delved into the intricate task of flooring, their punctuality and diligence were evident, ensuring that the project progressed smoothly. Despite the admirable work ethic displayed by the team, there were a few instances that left room for improvement. The inadvertent dents on newly painted walls hinted at a lack of meticulousness, and the oversight in pre-installation cleaning highlighted a missed opportunity for thoroughness. As time passed and the floors settled into their new home, gaps between planks and loose pieces surfaced. The absence of post-installation follow-up to tend to these imperfections was disappointing, leaving the project incomplete in the full sense of the word. In the journey of home improvement, every detail matters – from the initial agreement to the final touch-ups. While Empire Today delivered on many fronts, there were areas that could have been fine-tuned to ensure a flawless outcome. With a bit more attention to detail and post-installation care, they have the potential to transform customer experiences entirely.

Trina Made My Flooring Decision Easy and Stress-Free!

When I reached out to Empire Today, I had no idea that my first consultation with Trina would be such a game-changer. I had plans to gather multiple quotes before making a decision, but Trina's professionalism and expertise truly stood out from the start. What struck me the most was Trina's approach - there was no pushy sales tactics, just genuine guidance and valuable recommendations. Her confidence in her suggestions instantly put me at ease, and I found myself naturally leaning towards choosing Empire Today for my flooring needs. Thanks to Trina's seamless consultation, my decision-making process was smoother than I ever imagined. I left our meeting feeling assured and confident in my choice. I wholeheartedly recommend Trina and Empire Today to anyone in need of flooring solutions - they truly exceeded my expectations!

Transformative Product, Flawless Installation, Disappointing Customer Service

As a recent customer of Empire Today, I am thrilled to share my experience with their product and installation services. The flooring we purchased has truly transformed the look and feel of our home, exceeding our expectations in every aspect. The sub-contractors who handled the installation were not only professional but also meticulous in their work, ensuring a flawless result that we are immensely satisfied with. However, my enthusiasm is tempered by my interactions with Empire's customer service. Despite the exceptional product and installation, the experience was marred by a misunderstanding regarding the protection plan, which was inaccurately presented as a transferable warranty. This discrepancy, coupled with the discourteous demeanor of a customer service representative and the dismissive attitude of a supervisor, left me feeling undervalued as a customer. While the quality of their product and installation speaks volumes, the disappointing customer service experience highlighted a disconnect between the company and its clients. As a consumer, feeling heard and appreciated is paramount when dealing with any business, and unfortunately, this aspect fell short during my interaction with Empire. In conclusion, the exceptional product and installation services offered by Empire Today are second to none, but the underwhelming customer service experience left a lasting impression. I hope that Empire can address these concerns and prioritize customer satisfaction to truly embody a customer-centric approach in the future.