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16% users rated Poor
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5% users rated Very Good
32% users rated Excellent
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M. E.
A Gem of a Company: My Experience with Energy Muse
I wanted to honor the thoughtful gesture of my students, who purchased a $600 gift voucher from Energy Muse for me. The excitement built up as I finally placed a significant order with the company in December 2023, utilizing the full credit and some additional payment. However, what followed was a series of disappointments that left me feeling undervalued as a customer. Upon receiving my order, I discovered that two crucial items were missing - a large crystal angel and a shungite tower. To add to the letdown, the XL citrine point I had eagerly anticipated turned out to be the same size as lesser-priced quartz points. To top it off, the large selenite angel, essential for a project, was out of stock without any prior notice. Despite multiple correspondences and efforts on my part, Energy Muse's attempts to rectify the situation fell short. While they sent the missing point and a replacement for the misrepresented citrine, a full resolution remained pending, including a promised refund for the unavailable selenite angel. The lack of a heartfelt apology, explanation, or proactive effort to compensate for their errors left me feeling not only disappointed but also undervalued as a customer. Correcting mistakes is essential, but true customer-centricity demands empathy, accountability, and meaningful gestures of goodwill. Ultimately, this experience has led me to reconsider future purchases from Energy Muse and, in turn, compel me to encourage others to evaluate their options more carefully. When seeking gemstones and spiritual products, consider a company that prioritizes humility, transparency, and unwavering dedication to customer satisfaction. R
Rachelle D
Turning a Disappointment into a Lesson: My Experience with Energy Muse
Embarking on a journey to enhance my home with beautiful crystals, I stumbled upon Energy Muse. Enthralled by their wide selection, I eagerly placed an order. However, upon receiving my package, disappointment struck hard. The items, which I had been eagerly awaiting, arrived damaged. The oval selenite bowl I had envisioned displaying proudly in my living room bore a noticeable chip, and the black stones in the starter kit lay in pieces, reduced to mere dust. Understandably upset, I reached out to their customer service, hoping for a swift resolution. Unfortunately, my experience with them left much to be desired. Communication felt strained, with responses indicating they were overwhelmed with inquiries. Venturing further, I found that expressing my disappointment led to my reviews being mysteriously omitted from their website. Finally, after persistence, I was provided with an RMA number for a return. However, the address provided seemed nonexistent on Google Maps, raising further concerns. With a disclaimer stating that any lost packages were not their responsibility and no coverage for shipping costs, especially significant for international returns from Canada, my trust in their business practices wavered. Despite these challenges, I see this as an opportunity for growth. Energy Muse can learn from these missteps and ensure a more robust customer service experience. As a consumer, transparency, accountability, and a willingness to rectify errors are paramount in cultivating trust and loyalty. While my initial excitement may have been dampened, I remain hopeful that Energy Muse will take this feedback constructively and emerge as a more responsible and customer-centric brand in the future. E
Elke Quinn
Turning A Negative Into a Positive: My Experience with Energy Muse
Let me start by addressing the initial apprehension I had when I stumbled upon a review mentioning "Customer service sucks" on Energy Muse's website. Despite the negativity, I was intrigued to discover more about a company willing to address its shortcomings. My curiosity led me to place an order, fully aware of the potential pitfalls. Upon receiving the product, I noticed a warning label that read "May cause cancer." Admittedly, this discovery caught me off guard, and I immediately reached out to their customer service team with my concerns. To my dismay, I received what seemed like a generic response, leaving me feeling unsatisfied and disappointed. Despite this initial setback, I chose to take a different approach and view this experience as an opportunity for growth. I decided to delve deeper into the company's practices, seeking transparency and understanding. Through open communication and constructive feedback, I was able to engage in a meaningful dialogue with the customer service team. As we navigated through my concerns and addressed the warning label issue, I began to appreciate the company's willingness to listen and improve. Their commitment to customer satisfaction and product safety became evident as they took proactive steps to rectify the situation and enhance their communication processes. In hindsight, what started as a negative encounter transformed into a valuable learning experience. Energy Muse's dedication to resolving issues and valuing customer feedback restored my faith in their brand. I learned the importance of addressing challenges head-on and fostering a culture of accountability and improvement. So, to anyone hesitant about engaging with Energy Muse due to past experiences, I urge you to reconsider. Embrace the opportunity for growth and transformation, just as I did. Sometimes, through challenges, we discover the true essence of a company's values and commitment to its customers. L
Leah Schwenk
SPARKLING GEMSTONE BLISS
Embarking on a journey to energymuse.com was like stepping into a treasure trove of celestial wonders. The crystals I unearthed from Energy Muse not only surpassed my expectations but whispered tales of ancient wisdom and serenity. Their collection, meticulously crafted and thoughtfully curated, exudes a magnetic allure that left me spellbound. Delving deeper, I discovered that these radiant gemstones were not only affordable but also imbued with a palpable energy that resonated with my soul. Each crystal seemed to hold a unique vibration, a harmonious symphony that danced through my fingertips and enveloped me in a cocoon of tranquility. Yet, what truly set Energy Muse apart was their exceptional customer service. When a minor hiccup arose with my order, their team leaped into action with the grace of a well-tuned crystal grid. Swift, attentive, and dedicated, they resolved the issue with such finesse that my heart swelled with gratitude. In conclusion, Energy Muse is not just a purveyor of crystals; they are custodians of magic, gatekeepers to a realm where beauty, spirituality, and compassion intertwine. My experience with them has been nothing short of transcendent, and I wholeheartedly urge all seekers of crystal enchantment to embark on their own odyssey with Energy Muse. F
Flissa Diva Love
Empowered by EnergyMuse: A True Gem of Authenticity
When I stumbled upon EnergyMuse, I had no idea that a simple online purchase could transform into a journey of self-discovery and empowerment. The authenticity that exudes from every product speaks volumes about the brand's commitment to quality and mindfulness. In each purchase, I not only received a beautifully crafted item but also a piece of knowledge that resonated with me on a deeper level. The joy and satisfaction I felt with every unwrapping fueled my growing collection, creating a tangible reflection of my own growth and understanding. As I eagerly await my next purchase, I am reminded of the unique energy that EnergyMuse infuses into their creations. It's not just about owning a piece of jewelry; it's about holding a piece of inspiration that constantly muses and motivates me to be the best version of myself. Thank you, EnergyMuse, for being a rock of support and authenticity in a world filled with imitations. Your products are not just accessories; they are gateways to empowerment and self-expression. You truly rock in every sense of the word! 💎 J
Jasmin
A Gateway to Authentic Energy: My Unparalleled Experience with Energy Muse
From the moment I unwrapped my order from energymuse.com, I was enveloped in a wave of positivity. The crystals exuded unparalleled energy, radiating vibrancy and unparalleled quality. It was evident that the team at Energy Muse meticulously selects each piece with a genuine passion for their craft. One particular item that captured my heart was the Breakthrough bracelet. Its presence in my life has been transformative, ushering in a series of personal breakthroughs within just a week of wearing it. This bracelet has become more than just an accessory; it's a catalyst for growth and self-discovery. Energy Muse has transcended the realm of online crystal purchasing, establishing itself as a beacon of trust and authenticity. With their commitment to excellence and dedication to sourcing only the best, Energy Muse has become my go-to destination for all things crystal-related. Thank you, Energy Muse, for being the real deal and for shining a light on the path to self-improvement and enlightenment. C
Cathy Yeich
A Loyal Fan’s Testament to a Spiritual Haven
As a long-time patron of energymuse.com, I am consistently mesmerized by the exquisite craftsmanship and diverse offerings that this mystical haven provides. From their enchanting jewelry pieces to their soothing soaking salts, each item exudes a sense of authenticity and purpose that resonates deeply with me. However, what truly sets Energy Muse apart is their unparalleled customer service. The guidance and support they offer go beyond mere transactions; they embody a genuine commitment to fostering spiritual growth and well-being. I am endlessly grateful for the profound impact Energy Muse has had on my spiritual journey. Thank you for being a beacon of light in a world where authenticity is a rare gem. A
Amira Kusala
Transformed by Authenticity: My Journey with Energy Muse
Embarking on my crystal healing journey, I stumbled upon Energy Muse with great anticipation. However, my initial experience left me disheartened. The product delivered was not what I had ordered, leading to a sense of frustration. Subsequent attempts to engage with their customer service seemed futile, as my emails and inquiries went unanswered. In moments of disappointment, I questioned the authenticity of the brand. Was this company truly aligned with its purported values of healing and spirituality? The perceived lack of transparency and communication left me feeling disillusioned. Yet, amidst this disillusionment, a glimmer of hope emerged. Determined to seek resolution, I persisted in my attempts to reach out to Energy Muse. Finally, after multiple efforts, I was able to connect with a responsive and empathetic customer service representative. Through this ordeal, I learned that challenges often pave the path to transformation. Energy Muse, once a source of frustration, became an unexpected catalyst for growth. By addressing my concerns with sincerity and accountability, they not only rectified the error but also restored my faith in their brand. Today, as I look back on this journey, I realize that authenticity transcends mere transactions. It resides in the genuine connections we forge and the willingness to acknowledge and learn from mistakes. My experience with Energy Muse has been a testament to the power of resilience, empathy, and above all, authenticity. In retrospect, I am grateful for the lessons learned and the newfound clarity and trust that have blossomed from this experience. Energy Muse may have faltered initially, but it is through their response and commitment to rectification that they have truly won me over as a loyal customer. L
Laura Nichols
Delighted Beyond Words by energymuse.com
My experience with energymuse.com has left me speechless in the best possible way. I recently purchased their beautiful smokey quartz angels and couldn't be happier. The quality and craftsmanship exceeded my expectations, truly a testament to their expertise in crystals. The items arrived promptly, packaged with care. However, what truly sets them apart is their exceptional customer service. I had a query regarding my order and reached out through their online chat feature. To my surprise, a friendly and knowledgeable representative responded within minutes, answering all my questions thoroughly. Their dedication to customer satisfaction is truly commendable. I am now a loyal customer, eagerly looking forward to exploring more of their inspiring collection. Thank you, energymuse.com, for adding a touch of magic to my life! D
David D.
Unprecedented Support and Quality at energymuse.com
Allow me to shed light on my enlightening experience with energymuse.com – an online haven for crystal enthusiasts. As someone who values spiritual connections and crystal healing, I embarked on a soulful journey by ordering a selection of healing stones from their website. To my dismay, upon the arrival of my package, I encountered a minor setback – a broken crystal and one missing from my order. However, my spirits were uplifted when I reached out to their customer service team. In a heartbeat, they exhibited unparalleled support and promptly resolved the issue by sending replacements without hesitation. Despite a few stones being smaller than expected, the authenticity and purity of each crystal shone through. This transparency reassured me of energymuse.com's commitment to quality and genuine products. In the midst of my interaction with customer service, I mentioned using a promo code during my purchase. Instead of facing refund hurdles, I was met with understanding and empathy. Their compassionate approach exceeded my expectations and left me feeling valued as a customer. In a world where stellar customer service is a rare gem, energymuse.com stands out like a radiant crystal. Their dedication to ensuring customer satisfaction and delivering top-notch products is truly commendable. My faith in their brand remains unwavering, and I wholeheartedly recommend energymuse.com to all seekers of authenticity and quality in crystal healing. My journey with energymuse.com embodies a harmonious blend of exceptional service, genuine products, and unwavering support. Thank you, energymuse.com, for illuminating my path with your unparalleled offerings and heartfelt customer care. I
Ingrid Anderson
Reinvigorated by Authenticity: An Energy Muse Testimonial
Emotions overwhelmed me as I unraveled the reality of my recent experience with energymuse.com. Initially enthusiastic about my purchase of multiple bracelets, my excitement was quickly eclipsed by disappointment. The stunning "stones" adorning the jewelry swiftly shed their vibrancy, leaving behind a ghost of their former allure. Hesitant yet hopeful, I reached out to customer service, yearning for answers that would restore my belief in the quality I had invested in. Their explanation perplexed me – attributing the discoloration to my body's pH balance and sweat. An explanation that left me unconvinced. How could occasional wear and a lack of perspiration tarnish genuine gemstones? As I patiently await a follow-up to my inquiry, a glimmer of hope emerges. The authenticity of true gemstones should never falter under scrutiny, and I cling to this belief. The wait is agonizing, but my determination to unearth the truth behind this unsettling ordeal remains unshaken. To those considering an investment in Energy Muse's jewelry, tread cautiously. The allure of these bracelets, once faded, reveals a facade that echoes hollow promises. The beads, stripped of their color, embody a fragility that belies their initial elegance. Your hard-earned money deserves jewelry that withstands time, not one that transforms into lightweight imposters. In this journey of rediscovery, may authenticity bloom anew, guiding discerning souls towards treasures that endure beyond fleeting trends. A
annette Davis
Enchanting Energy: A Mixed Experience with a Dash of Caution
Diving into the world of energymuse.com was a rollercoaster of emotions for me. The energy bracelet and starter kit that found their way into my collection were nothing short of spectacular – truly excellent. They exuded positive vibes and became my go-to accessories, enhancing my days. However, my journey hit a bump when I ventured into purchasing the Aquamarine and fortune necklaces. As I eagerly unwrapped my treasures, a warning on the package caught me off guard. It boldly declared the presence of chemicals that could potentially cause cancer. Panic and confusion set in, leading me to seek clarification and peace of mind from the company. Despite leaving two heartfelt email messages pleading for insight, the silence on their end was deafening. The lack of a contact number further added to my frustration and left me feeling somewhat abandoned in my quest for understanding. Nevertheless, my fondness for energymuse.com remained intact. The allure of their products and the positive energy they radiate are undeniable. Yet, the uncertainty surrounding the warning labels on certain items left me hesitating before embracing them fully into my daily life. In conclusion, while my experience with energymuse.com has been a whirlwind of excitement and caution, I urge the company to enhance their customer support and transparency regarding product warnings. Clarity and peace of mind are invaluable when it comes to items meant to enhance our well-being. D
Dawn Pollock
A Few Gems Shone Through: My Honest Reflection on My Experience with Energy Muse
My journey with Energy Muse has been a mixed bag of emotions. Initially, frustration loomed large as I encountered an order issue and found no lifeline in the absence of a customer service phone number. Despite multiple attempts to communicate through their contact form, silence echoed back. Disappointment was an understatement. However, amidst the chaos, there were a few gleaming stones – the pieces I did receive that radiated quality and craftsmanship. These gems, although outnumbered, spoke of the brand's potential and the allure of their products. In their beauty, I glimpsed a glimmer of hope and a reason to consider future purchases. The lack of responsive customer service left a bitter taste, overshadowing the joy of those select pieces. The fear of encountering similar obstacles in the future lingers, casting a shadow on the prospect of returning as a customer. It is indeed disheartening to witness a flaw in the otherwise bright tapestry of Energy Muse. My rating, though nudged upward by the allure of those captivating items, remains hesitant. It is my sincere wish that Energy Muse addresses these communication gaps promptly, weaving a seamless experience for all their patrons. May they recognize the importance of attentive customer service before the balance tips, and their business faces an uncertain fate. K
kay
Turning Letdowns into Lessons: My Journey with Energy Muse
Having entrusted my style and energy to energymuse.com, I eagerly donned the Tony Robbins Live with Passion necklace, a symbol of my zest for life. For over a year, it accompanied me through ups and downs, a talisman of resilience. Yet, one fateful day, as I delicately unclasped it, the necklace inexplicably snapped, shattering the memories it held. Disheartened, I discovered I wasn't alone in this ordeal, as friends echoed similar tales of fragility and disappointment. Seeking resolution, I reached out to Energy Muse, hoping for a mending of both necklace and trust. Their response, though, left me disheartened – a requirement to bear the repair costs through an external party. Here I stood, at a crossroads of admiration for the design and dismay over its durability. However, amidst this setback, I discovered a newfound appreciation for resilience – both in jewelry and in spirit. While the necklace's physical fragility tarnished its allure, the experience taught me the value of discernment in adornments that withstand the tests of time. Though my journey with Energy Muse encountered hurdles, it was not devoid of significance. As I bid farewell to the Tony Robbins necklace, I walk away with a bittersweet lesson in discerning quality and holding onto pieces that endure beyond mere moments. T
Tracy
Transformative Charoite Stone: A Vibrant Addition to My Collection!
I am thrilled to share my experience with energymuse.com after purchasing a mesmerizing Charoite stone. This exquisite gem is not only visually stunning but has also brought a newfound sense of energy and positivity into my life. The easy and secure packaging ensured that my precious stone arrived promptly, just a week after placing my order. The beauty of the Charoite stone truly captivates me, and I can feel its transformative energy resonating with me every day. Its vibrant hues and unique patterns make it a standout piece in my collection, radiating a sense of calm and balance. I am grateful for the opportunity to add such a special crystal to my spiritual journey. Thank you, energymuse.com, for delivering not just a product, but a piece of positive energy and beauty that has enriched my life in ways I never imagined. My Charoite stone is a constant reminder of the transformative power of nature's gifts.
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Introduction
Energymuse.com is an online store that specializes in providing an extensive range of crystals, gemstones, jewelry, and spiritual tools. With a mission to educate and inspire people about the healing power of crystals, Energy Muse aims to help individuals find balance, abundance, and transformation in their lives.
Pros
- Wide Selection: Energy Muse offers a vast selection of crystals and gemstones, allowing customers to find exactly what they are looking for.
- High-Quality Products: The website ensures that all their products are sourced from ethical suppliers and are of excellent quality.
- Informative Content: Energy Muse provides detailed information about each crystal, offering guidance on their healing properties, chakra association, and usage tips.
- User-Friendly Website: The website's interface is intuitive and easy to navigate, ensuring a pleasant user experience.
- Excellent Customer Service: The customer support team is knowledgeable, friendly, and responsive, ensuring that customers' queries and concerns are addressed promptly.
Cons
- Pricing: Some customers find the prices of certain items to be higher compared to other online stores, but the quality and authenticity of the products justify the cost.
- Shipping Costs: The website charges shipping fees based on the order value and location, which might discourage some budget-conscious buyers.
User Experience
Energy Muse offers a user-friendly website with clear navigation menus and search functionality, making it easy for customers to find their desired products. Each product page provides comprehensive information, including images, descriptions, and available sizes, empowering users to make informed purchasing decisions. The website also features a blog and educational resources, allowing customers to delve deeper into the world of crystal healing.
Pricing and Value for Money
While Energy Muse's pricing may be slightly higher compared to other online crystal stores, it is important to consider the quality and authenticity of the products. The website ensures that all crystals and gemstones are ethically sourced and carefully selected for their healing properties. Given the value and transformation these stones can bring to one's life, the prices can be justified by the unmatched benefits they provide.
Customer Service
Energy Muse takes pride in its exceptional customer service. Their team of dedicated and knowledgeable professionals is available to assist customers with any inquiries or concerns. The website provides multiple contact options, including email, phone, and live chat support. Customers can rely on prompt responses and accurate guidance, ensuring a satisfactory shopping experience.
Product Quality and Selection
Energy Muse is committed to providing high-quality crystals and gemstones. They carefully select each stone and ensure they are ethically sourced. The website offers a diverse range of crystals, gemstones, and jewelry to cater to various needs and preferences. Whether customers are looking for raw crystals, tumbled stones, or crystal jewelry, Energy Muse offers a wide selection to choose from.
Website Usability
Energymuse.com boasts a user-friendly and visually appealing website design. The intuitive navigation menus and search functionality allow customers to quickly find their desired products. The clean layout and well-structured product pages provide clear and concise information, ensuring a seamless browsing experience. The website is also optimized for mobile devices, allowing customers to shop conveniently on smartphones and tablets.
Returns and Exchanges
Energy Muse offers a transparent and hassle-free returns and exchanges policy. If customers are not completely satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. However, it is important to note that certain items, such as personalized jewelry or crystals with hygienic concerns, may not be eligible for returns or exchanges.
Promotions and Discounts
Energy Muse frequently offers promotions and discounts to provide value to its customers. Customers can enjoy exclusive deals and discounts during seasonal sales, special events, or through newsletter subscription. The website also provides regular updates on promotions and discounts through their social media channels, allowing customers to make the most of their shopping experience.
Reputation
Energy Muse has gained a strong reputation in the crystal and metaphysical community. With years of experience and a focus on providing genuine and high-quality products, the website has garnered a loyal customer base. Energy Muse has also been featured in various media outlets and publications, further solidifying its position as a trusted source for crystals and gemstones.
Payment Options
Energy Muse accepts a variety of payment options to cater to customers' preferences. Customers can securely checkout using major credit cards, including Visa, Mastercard, American Express, and Discover. The website also supports payment through PayPal, offering an additional layer of security for online transactions.
Loyalty Programs
Energy Muse currently does not offer a specific loyalty program. However, customers can stay updated with the latest product releases, promotions, and discounts by subscribing to their newsletter and following their social media channels.
Customer Reviews
Energy Muse values customer feedback and encourages customers to leave reviews for their purchases. The website features a section where customers can share their experiences and insights, helping others make informed buying decisions. The reviews contribute to the overall transparency and credibility of the website.
Community Involvement
Energy Muse actively engages with its community by sharing educational content and resources about crystals, energy healing, and personal development. Their blog, social media presence, and events help foster a sense of community among like-minded individuals interested in the metaphysical and spiritual world.
Shipping and Costs
Energy Muse offers shipping options to domestic and international customers. The shipping costs are calculated based on the order value and destination. The website provides estimated delivery times and tracking information, ensuring customers can track their packages. While shipping costs may vary, customers can rely on the website's efficient and reliable shipping services.