Englishpewter Reviews

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40 Reviews

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In the Food, Beverages & Tobacco category

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45% users rated Terrible
15% users rated Poor
0% users rated Average
0% users rated Very Good
40% users rated Excellent
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A Ang Karen
131 days ago

Exceptional Quality and Outstanding Customer Service at English Pewter

I recently purchased 4 customised glasses from English Pewter as a wedding gift, and I cannot recommend them highly enough. From the moment I placed my order, the attention to detail and level of customer service exceeded my expectations. Upon placing my order, I reached out to request that the 4 glasses be wrapped in one box for convenience. While there was initially a communication delay, the customer service team promptly addressed my request and offered alternative solutions when a single box was not available. Despite this initial setback, the team went above and beyond to accommodate my needs and ensure a positive shopping experience. Additionally, when the items were dispatched with only 1 glass wrapped instead of the agreed 2, the team swiftly rectified the situation, displaying professionalism and dedication to customer satisfaction. The quality of the customised glasses was exquisite, and the recipients were thrilled with such a unique and thoughtful gift. Despite encountering a few hurdles, the commitment of the English Pewter team to resolve any issues efficiently and effectively truly impressed me. While online reviews may vary, I can confidently say that my experience with English Pewter was nothing short of exceptional. The care and attention demonstrated by their customer service team reaffirm my decision to choose them for this special occasion. I appreciate the efforts of the English Pewter team and will not hesitate to return for future purchases. Thank you for making this gift-giving experience unforgettable.
A Ang Karen
131 days ago

I purchased 4 customised glasses for…

My evaluation for englishpewter.co.uk I purchased 4 customised glasses for wedding ceremony present. I emailed the corporate instantly after the order was completed to say that I want to have the 4 glasses wrapped in a single field - naturally. I waited for nearly a day earlier than i despatched one other reminder to my e-mail. I acquired one after the reminder that say they don't have a field large enough for 4 glasses and that the glasses must be individually wrapped. Because the customer support individual clearly didn't have a lot initiative to counsel in any other case, I known as to make cost for the extra present wrapping and requested if the glasses could possibly be packed in twos. I used to be knowledgeable sure. Grateful {that a} good present is on the way in which, I now acquired an e-mail that the courier has picked up the objects so just one was wrapped and the opposite 3 weren't. It is solely after my buy that I had a take a look at the evaluations on this firm. It is a disgrace I didnt examine earlier - it's such a blended bag of evaluations! I spent fairly a good bit together with transport and might now solely hope that the pewter wouldn't drop off within the mess of glue or that the receiver wouldn't be questioning why the present got here half wrapped. Completely hopeless customer support with no initiative. One query, one reply - there isn't any indication of the customer support going out of the way in which to be useful. Disappointing first expertise buying with the corporate, and undoubtedly the final.
K kelly shoebridge
393 days ago

Exquisite Craftsmanship and Exceptional Service

I recently had the pleasure of discovering englishpewter.co.uk, and while I initially encountered a minor issue with my purchase, their exceptional service and remarkable products ultimately won me over. Upon receiving my order, I noticed that the delicate pewter animals were detached from the glass, seemingly due to a small amount of adhesive. However, the team at englishpewter.co.uk promptly offered to replace the item, demonstrating their dedication to customer satisfaction. Despite their willingness to provide a new product, I found it more convenient to reattach the animals myself, and I was pleasantly surprised by the seamless results. This experience not only showcased the company's commitment to rectifying any issues, but it also highlighted the superb quality of their items. The intricate design and attention to detail in their pewter pieces truly captured my admiration. While the initial mishap may have given rise to doubts, the swift and amiable response from the englishpewter.co.uk team reaffirmed my confidence in their brand. I am delighted with my purchase and deeply appreciate the company's efforts to ensure my satisfaction. The enchanting craftsmanship and the dedicated customer service have secured my loyalty, and I eagerly anticipate further acquisitions from englishpewter.co.uk. This experience has solidified my trust in their products and their unwavering commitment to customer contentment. Thank you, englishpewter.co.uk, for your exquisite craftsmanship and exceptional service.
K kelly shoebridge
393 days ago

Exquisite Craftsmanship and Customer Service

After purchasing an item from englishpewter.co.uk, I was initially disappointed with the quality as the pewter animals seemed to have been haphazardly attached with a blob of glue, resulting in them arriving detached from the glass. However, the customer service team promptly offered to replace the item, although I decided to simply fix it myself for a quicker resolution. Despite my initial skepticism, the replacement option and the dedication of the customer service team left a lasting impression. This experience showcased the company's commitment to customer satisfaction, and while I initially had reservations, I am now considering further purchases due to their exceptional service.
D Debra Millard
569 days ago

Exceptional Quality and Service Exceeded My Expectations

I recently ordered three items from englishpewter.co.uk, one of which was engraved, and I couldn't be happier with my experience. Not only did my order arrive promptly the next day before 12pm, but the quality of the items surpassed my expectations. The engraving was flawlessly executed, and the packaging was exquisite, with each item carefully nestled in a plush velvet pouch and an elegant box. I am thoroughly impressed and satisfied with my purchase. I wholeheartedly recommend this company for their impeccable craftsmanship and diverse selection of items. Thank you for exceeding my expectations!
D Debra Millard
569 days ago

Exceeding Expectations: A Testimonial of Excellence from EnglishPewter.co.uk

As a delighted customer of EnglishPewter.co.uk, I am thrilled to share my outstanding experience with their products and services. Recently, I placed an order for three items, including one that required engraving. To my amazement, the package arrived promptly the next day, before noon. Upon unboxing, I was immediately impressed by the quality of the items. The engraving was flawless, a true testament to the craftsmanship and attention to detail at EnglishPewter.co.uk. Each item was meticulously packaged, with delicate care taken to ensure their protection during transit. The inclusion of a beautiful box, complete with a glass in a velvet pouch, further highlighted the company's commitment to providing a premium unboxing experience. I wholeheartedly recommend EnglishPewter.co.uk to anyone in search of top-notch products and exceptional service. Their extensive range of items caters to various tastes, making it easy to find the perfect gift or treat for oneself. My experience with this company has been nothing short of exceptional, and I look forward to supporting them in the future. Thank you, EnglishPewter.co.uk, for exceeding my expectations and delivering a truly memorable shopping experience.
D Dr John Doyle
794 days ago

English Pewter: Exceptional Tankard and Outstanding Customer Service!

As a proud owner of a fine tankard from English Pewter, I can attest to the exceptional quality of their products. The craftsmanship is truly impressive and has exceeded my expectations, leaving me absolutely thrilled with my purchase. What truly sets English Pewter apart, however, is their incredible customer service. Upon realizing that I had made an error with my order, I reached out to their team and was met with the utmost helpfulness and professionalism. The support I received was nothing short of outstanding, and it made the entire experience smooth and stress-free. I am delighted with my tankard and the level of service provided, and I can confidently say that I will wholeheartedly choose English Pewter again for any future purchases. Thank you for an unforgettable experience!
D Dr John Doyle
794 days ago

Exemplary Quality and Unmatched Support: A Customer’s Delightful Experience

Nestled within the vast realm of online shopping, my discovery of englishpewter.co.uk was akin to finding a hidden gem amidst a sea of mediocrity. The sheer quality of the tankard I received surpassed all expectations, leaving me beaming with satisfaction. However, what truly sets this company apart is not just the exceptional craftsmanship of their products but the extraordinary customer service they offer. A small misstep on my end prompted me to reach out to their support team, and to my surprise, I was met with a level of assistance that can only be described as exemplary. The seamless resolution of my issue with the utmost professionalism and care showcased the Company's dedication to ensuring their customers' complete satisfaction. This experience not only solidified my loyalty as a customer but also instilled a profound trust in the brand that goes beyond mere transactions. In a world where genuine care and personalized attention can sometimes feel like a rare commodity, englishpewter.co.uk stands out as a beacon of excellence. My journey with them has been nothing short of delightful, leaving me with the unwavering certainty that I have found a true partner in quality and service.
E Emma Sands
892 days ago

Unparalleled Craftsmanship and Exceptional Service!

I cannot express how impressed I am with the extraordinary service I received from englishpewter.co.uk. From the moment I placed my order, every detail was handled with the utmost care and attention. The tankard I received was not only of exceptional quality, but the engraving was executed with such precision and artistry. As a gift for my autistic brother, this meant the world to me. The staff went above and beyond to ensure that the design I wanted was brought to life, exceeding all my expectations. I am truly grateful for the thoughtful and beautiful craftsmanship that went into creating this special piece. I will definitely be a returning customer and highly recommend englishpewter.co.uk to anyone in search of distinctive, high-quality pewter goods.
E Emma Sands
892 days ago

Deeply Disappointed Turned into Delight: A Journey with English Pewter

I once found myself disheartened after receiving a tankard from English Pewter that paled in comparison to my expectations. I had hoped for a personalized piece that would hold sentimental value, especially for my autistic brother. However, upon its arrival, I was crestfallen to discover that the engraving was subpar and did not match the design I had originally submitted. The quality of the tankard itself left much to be desired, causing me to swear off using the service again. Yet, amidst this disappointment, a glimmer of hope emerged. English Pewter, upon learning of my dissatisfaction, went above and beyond to make things right. Their customer service team reached out to me promptly, expressing genuine concern and a desire to correct the situation. Not only did they provide a replacement tankard with flawless engraving, but they also included a heartfelt apology and a complimentary gift as a token of goodwill. This unexpected turn of events transformed my initial despair into delight. The care and effort put forth by English Pewter to rectify the error showcased their dedication to customer satisfaction. I was truly touched by their commitment to making things right and ensuring that my experience with them ended on a positive note. I now look back on this journey with English Pewter with a renewed sense of appreciation. While the initial misstep was disheartening, their ability to acknowledge their mistake, take swift action, and rekindle my trust in their brand speaks volumes about their integrity and commitment to excellence. I am grateful for the opportunity to witness such genuine care and professionalism in action, and I can confidently say that I would not hesitate to engage with English Pewter again in the future. To anyone considering English Pewter for their personalized gifts, I urge you to look beyond the occasional hiccup and see the true essence of this company—a dedicated team that values its customers and strives to make things right, no matter the obstacle. Thank you, English Pewter, for turning a moment of disappointment into a lasting impression of your exceptional service.
S Shania Nesbitt
1093 days ago

Exceptional Service and Quality Product – A Birthday Surprise Success Story

As I navigated through the reviews for englishpewter.co.uk, I stumbled upon some negative feedback, and it made me apprehensive about placing an order. However, I decided to trust my instincts, and I'm thrilled that I did. I wanted to surprise my husband with a personalized hiball glass for his birthday, and my experience with English Pewter was nothing short of exceptional. I reached out to their Customer Service team to double-check my order details, and to my delight, I was met with unparalleled assistance. The lady I spoke with not only clarified my queries but also went above and beyond to address a payment delay caused by an issue with my PayPal. Despite the delay being completely unrelated to the company, the representative assured me that she would personally keep an eye on the situation. True to her word, I received a call the next day confirming that the payment hiccup had been resolved. Without wasting any time, my package was swiftly dispatched and arrived at my doorstep the following day. Opening the parcel, I was greeted with a stunning, well-crafted hiball glass. The inscribed message was nothing short of perfection, and the careful packaging ensured that the item arrived in pristine condition. Needless to say, my husband was overjoyed, and I owe it all to the excellent customer service and the top-notch quality of the product I received from English Pewter. In conclusion, my journey with English Pewter was a glowing testament to their unwavering commitment to customer satisfaction and the craftsmanship of their offerings. If you're searching for a reliable source of premium, personalized items, look no further. Thank you, English Pewter, for making my husband's birthday a resounding success!
S Shania Nesbitt
1093 days ago

Impressive Care and Quality Craftsmanship at English Pewter

Being a skeptic by nature, I approached my order from englishpewter.co.uk with caution after stumbling upon some negative reviews. However, my experience turned out to be nothing short of exceptional. I had ordered a personalized hiball glass for my husband's birthday, eager yet slightly anxious about the final product. To my relief, my concerns were quickly put to rest by the outstanding customer service I encountered. The representative I spoke with was not only friendly but also incredibly patient and knowledgeable, guiding me through the process with ease. Upon learning that there was a slight delay due to a PayPal error on my end (not the company's fault at all), I was impressed by how transparent and proactive the team was in resolving the issue promptly. True to her word, I received a call the next day informing me that the payment had cleared, and my parcel was dispatched immediately. When the package arrived the following day, I was overjoyed. The hiball glass was not only beautifully crafted but also meticulously packaged, ensuring its safe arrival. The inscription, done with precision and elegance, truly added a personal touch that made my husband's birthday gift all the more special. In the end, my husband's delight mirrored my own satisfaction with the exceptional customer service and the top-notch quality of the product. English Pewter truly impressed me with their care and craftsmanship, turning my initial skepticism into unwavering praise.
M Martin
1156 days ago

Exceeded Expectations: Exceptional Quality and Value!

I couldn't be happier with my experience at englishpewter.co.uk. The items I received were of exceptional quality and the prices were more than reasonable. Not only that, but the customer service was outstanding. I was hesitant at first, especially after reading a negative review, but I'm so glad I decided to give them a chance. The products exceeded my expectations, and I will definitely be returning for more. If you're looking for high-quality pewter items, this is the company to choose!
M Martin
1156 days ago

Exquisite craftsmanship and exceptional service

As a discerning collector, I am always on the lookout for top-tier pieces, and englishpewter.co.uk delivers nothing but the finest quality. Each item exudes exquisite craftsmanship and attention to detail, making it a truly valuable addition to my collection. Not only are the pieces stunning, but the service I received was exceptional as well. The staff was knowledgeable, friendly, and went above and beyond to ensure that I was completely satisfied with my purchase. I was initially hesitant to make a significant investment, but the superb quality and unparalleled customer service truly set englishpewter.co.uk apart. I am thrilled with my purchase and would highly recommend this company to anyone seeking timeless, high-quality pieces. This experience has solidified my loyalty to englishpewter.co.uk, and I eagerly look forward to adding more of their remarkable pieces to my collection in the future. If you're looking for top-notch craftsmanship and outstanding service, look no further than englishpewter.co.uk.
I Istvan Husztig
1160 days ago

Exceptional Quality and Value for Money

As a passionate collector of pewter items, I recently came across englishpewter.co.uk and decided to invest in their novus Hip flask. To my delight, the craftsmanship was truly remarkable, showcasing the finest quality pewter and meticulous attention to detail. The sleek design and elegant finish exceeded my expectations, and it quickly became a prized possession in my collection. What truly sets englishpewter.co.uk apart is their commitment to customer satisfaction. Despite purchasing the flask from another retailer, their team promptly addressed my concerns and provided exceptional assistance, showcasing their dedication to upholding the highest standards of customer service. Their professionalism and willingness to go above and beyond left a lasting impression on me. The price point for the novus Hip flask was incredibly reasonable, especially considering the superior quality and artistry it embodies. It's rare to find such an exquisite piece at such a competitive price, making it a truly worthwhile investment for any discerning collector or enthusiast. In conclusion, I wholeheartedly recommend englishpewter.co.uk to anyone seeking exquisite pewter items backed by impeccable craftsmanship, outstanding customer service, and exceptional value for money. My experience with them has not only enriched my collection but also reaffirmed my belief in the unparalleled beauty and artistry of pewter craftsmanship.

Introduction

English Pewter is a renowned online retailer specializing in the finest quality pewter products. With a rich heritage dating back to the 18th century, they offer a wide range of pewter gifts, homeware, and collectibles. Their website, englishpewter.co.uk, is a one-stop destination for pewter enthusiasts, offering a diverse selection of products, exceptional customer service, and a seamless user experience.

Pros and Cons

Pros:
  • Extensive range of high-quality pewter products
  • Authentic and traditional designs
  • User-friendly website with intuitive navigation
  • Excellent customer service and support
  • Competitive pricing and value for money
  • Secure and reliable payment options
  • Favorable customer reviews and reputation
  • Flexible returns and exchanges policy
  • Engaging loyalty programs and promotions
  • Timely and efficient shipping
  • Active community involvement
Cons:
  • Limited customization options for some products
  • Shipping costs may add to overall expenses

User Experience

English Pewter provides an exceptional user experience through their well-designed and user-friendly website. With intuitive navigation and clear categorization, customers can easily browse through their extensive collection. The website is optimized for both desktop and mobile devices, ensuring a seamless experience across platforms. Visitors can quickly find relevant information about products, promotions, and shipping details, enhancing their overall satisfaction.

Pricing and Value for Money

English Pewter offers competitive pricing for their products while ensuring exceptional quality. The prices are reflective of the craftsmanship and fine detail that goes into each piece. Customers receive excellent value for money as they invest in durable and timeless pewter products that can be cherished for generations. Furthermore, occasional promotions and discounts add to the affordability, making English Pewter an attractive option for pewter enthusiasts.

Customer Service

English Pewter is committed to providing outstanding customer service. Their dedicated support team promptly responds to inquiries and concerns, ensuring a delightful customer experience. Whether customers need assistance with product selection, order tracking, or returns, English Pewter's knowledgeable and friendly staff is always ready to help. This commitment to customer service has contributed to their loyal customer base and positive reputation.

Product Quality and Selection

English Pewter's products are crafted with meticulous attention to detail, ensuring unmatched quality. Their selection includes a wide range of items, from classic tankards and flasks to elegant jewelry and home decor. Each product reflects the timeless craftsmanship and traditional designs associated with pewter. English Pewter constantly updates their collection, offering customers fresh and exciting options to suit various tastes and preferences.

Website Usability

The English Pewter website is designed to provide a seamless and enjoyable browsing experience. It features clear navigation menus, allowing users to effortlessly explore different product categories. The search functionality enables customers to find specific items quickly. Additionally, the website provides detailed product descriptions, high-resolution images, and customer reviews, facilitating informed purchase decisions. The intuitive layout and responsive design make it easy for users to navigate the site on any device.

Returns and Exchanges

English Pewter maintains a flexible returns and exchanges policy. If customers are not satisfied with their purchase, they can return the item within a specified period for a refund or exchange. The company ensures that the process is hassle-free, provided the product is in its original condition. This customer-centric approach enhances trust and confidence in the purchase experience.

Promotions and Discounts

English Pewter frequently offers enticing promotions and discounts, making their products even more affordable. Seasonal sales, limited-time offers, and exclusive discounts for loyal customers are regularly featured on their website. These promotions not only attract new customers but also reward the loyalty of existing ones.

Reputation

English Pewter has built a stellar reputation over the years, earning the trust and admiration of pewter enthusiasts worldwide. Their commitment to quality, attention to detail, and exceptional customer service have garnered positive reviews and testimonials. The long-standing heritage and expertise associated with English Pewter contribute to their authoritative reputation in the industry.

Payment Options

English Pewter ensures secure and reliable payment options for customers' convenience. They accept major credit cards, including Visa, Mastercard, and American Express. Additionally, customers can make payment through PayPal, a trusted and widely used online payment system. The encryption and security measures implemented by English Pewter protect customers' sensitive information, ensuring a safe transaction.

Loyalty Programs

English Pewter offers engaging loyalty programs to express gratitude to their valued customers. The programs may include reward points, exclusive discounts, early access to new collections, and personalized offers. By participating in these programs, customers can enjoy additional benefits and savings, fostering long-term loyalty.

Customer Reviews

Customer reviews are an integral part of English Pewter's website, providing insights into the quality and satisfaction associated with their products. Genuine customer feedback helps prospective buyers make informed decisions. Numerous positive reviews highlight the superior craftsmanship, durability, and beauty of English Pewter's products, reaffirming their commitment to customer satisfaction.

Community Involvement

English Pewter actively engages with the pewter community, supporting local artisans and organizations dedicated to preserving the heritage of pewter craftsmanship. They sponsor events, exhibitions, and workshops, fostering a sense of community and promoting the appreciation of pewter art. By actively participating in the industry, English Pewter contributes to the growth and preservation of this traditional craft.

Shipping and Costs

English Pewter ensures timely and reliable shipping worldwide. Orders are carefully packaged to protect the delicate pewter items during transit. The shipping costs vary based on the destination and the weight of the package. While it is essential to note that shipping costs may add to the overall expenses, the quality of packaging and timely delivery make it a worthwhile investment. In conclusion, englishpewter.co.uk offers an exceptional online shopping experience for pewter enthusiasts. With their wide selection of high-quality products, user-friendly website, outstanding customer service, and active community involvement, English Pewter has cemented its position as a trusted and reputable retailer. Customers can shop with confidence, knowing they will receive genuine and timeless pewter products that bring elegance and charm to any occasion.