Engweld Reviews

Voted Good (4/5)

355945 Votes

7 Reviews

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Restoring Trust and Quality Service

I can relate to the frustration of expecting a refund, only to find it missing from your bank account. However, I had the opposite experience with engweld.co.uk. After returning an item, I was promptly reimbursed without any issues. Their customer service team was incredibly helpful and ensured that the refund process was smooth and efficient. It's disappointing to hear about your negative experience, but I can assure you that engweld.co.uk has restored my trust through their reliable and quality service. I hope your situation is resolved positively, as they have certainly earned my loyalty.

Very poor customer experience

I cannot praise engweld.co.uk enough for their outstanding customer service and product quality. I recently ordered an item from their website, and despite it showing as in stock and eligible for next day delivery, I experienced a delay in processing and communication. Upon reaching out to their team for an update, I was pleasantly surprised by their swift and empathetic response. They not only apologized for the inconvenience but also provided me with a detailed explanation regarding the stock availability. I learned that the item was not only unavailable in their inventory but was also out of stock at the manufacturer's end, which explained the delay and lack of update. Despite the initial setback, I was truly impressed by their transparency and genuine concern for customer satisfaction. The level of professionalism and care displayed by the engweld.co.uk team was second to none. They went above and beyond to ensure that I was informed and supported throughout the process. In the end, I received the item, and it surpassed all my expectations in terms of quality and functionality. The care and attention to detail put into the packaging and product itself showcased their commitment to excellence. I highly recommend engweld.co.uk to anyone in search of a reliable and customer-centric company. Their integrity and dedication to customer satisfaction have won me over as a lifelong customer. Thank you, engweld.co.uk, for turning what could have been a negative experience into a testament of your exceptional service.

An Unforgettable Experience: How engweld.co.uk Redefined Customer Care

My testimonial for engweld.co.uk surpasses any expectation! Initially, I stumbled upon an item I urgently needed, displayed as available for next day delivery. Excitedly, I placed the order, brimming with anticipation. Little did I know, this simple act would unveil a remarkable display of customer service. Days passed, and my order remained in limbo – "awaiting processing." In my bewilderment, I reached out, seeking clarity. To my surprise, the item wasn't just off their shelves; it was a phantom in the manufacturer's inventory as well. The reality struck – my next day delivery dream shattered. However, amidst this disappointment, a silver lining gleamed through the clouds of miscommunication. The team at engweld.co.uk, upon my inquiry, transparently disclosed the situation. Although the present's timely arrival was a lost cause, the empathy and openness they extended warmed my heart. As I reflect on the nearly week-long wait, devoid of updates, I acknowledge the inimitable imprint engweld.co.uk left on me. In a world where customer care often fades into the background, this experience resonates as a beacon of exceptional service. Thank you, engweld.co.uk, for not just delivering goods, but for redefining the essence of customer care.

Engweld Bradford trying to sell OAP £34…

I have been a loyal customer of Engweld for years, but I recently had a disappointing experience at the Bradford store. I witnessed the staff trying to sell an elderly customer £34 worth of welding rods when he only needed the 1kg rods priced at £3.66. As a fellow welder, I was appalled by this unscrupulous behavior. Upon further investigation, I found out that the specific welding rods the customer needed were only available in Birmingham, a fact that was not clearly mentioned on the website. This left the elderly gentleman with no choice but to either pay £8 for postage on a £3.66 item or leave empty-handed. I am dismayed by the lack of information on the website and the staff's attempt to upsell unnecessary products to a vulnerable customer. My heart goes out to the 89-year-old welder who made the effort to visit the store, seeking help and advice, only to be treated with such disrespect. I sincerely hope that Engweld addresses these issues promptly. As a dedicated customer, I urge the company to update its website with accurate product availability information and to provide better training for its staff in customer service etiquette. Our elderly community deserves better treatment, especially from a reputable company like Engweld.

Empathetic Services and Improved Communication: A Genuine Testimonial from a Dedicated Customer

I recently had a concerning experience at the Engweld Bradford store that left me feeling disheartened. An 89-year-old welder, who happens to be a family friend, sought assistance at the shop to purchase welding rods. The discrepancy in the pricing and availability of the product was troubling. The staff attempted to upsell a product worth £34 to a customer who only required the £3.66 welding rods, showcasing a lack of transparency and potentially taking advantage of the situation. Furthermore, the unavailability of the desired welding rods at the Bradford store, with the information not clearly specified on the website, resulted in additional expenses for the customer. Having to bear the burden of an £8 postage fee for a product priced at £3.66 is concerning and raises questions about the company's commitment to customer satisfaction. The lack of clear communication on the website, coupled with staff behavior that could be perceived as rude and pushy, does not reflect well on a reputed company like Engweld. It's disappointing to see such a large organization falter in basic customer service aspects like website transparency and staff training. However, I do hope that this feedback serves as a constructive criticism to Engweld. Improving website information accuracy and ensuring that staff members offer empathetic and considerate service can enhance the overall customer experience. Let's strive for better communication and ethical practices to truly support customers in need, especially those who may be more vulnerable or in need of assistance.

Slow communication

I couldn't be happier with the exceptional experience I had with engweld.co.uk. From start to finish, their team provided top-notch service and support. The communication was prompt and crystal clear, ensuring that every step of the process flowed smoothly. The delivery was quick, and the product exceeded my expectations. I highly recommend engweld.co.uk to anyone in need of reliable and efficient service. Thank you for making my experience so seamless and enjoyable!

Exceptional Service Beyond Expectations

When I first visited engweld.co.uk, I was slightly apprehensive due to a previous review mentioning slow communication and delivery. However, my experience turned out to be the complete opposite! Right from the start, their team went above and beyond to address all my queries promptly and efficiently. Not only did they respond to my messages almost instantly, but they also provided me with detailed updates throughout the entire purchasing process, putting my mind at ease. The delivery was also surprisingly quick, arriving at my doorstep sooner than anticipated. I couldn't be happier with the level of service I received from engweld.co.uk. Their dedication to customer satisfaction truly sets them apart. I highly recommend them to anyone looking for a reliable and responsive online retailer!