Enterprise User Reviews

Introduction

Enterprise.ca is a renowned car rental service provider that has been in operation for more than six decades. With operations in Canada, the United States, and over 85 other countries, Enterprise has established itself as a global leader in the car rental industry. Its website, enterprise.ca, offers an expansive range of car rental services to customers worldwide.

Pros and Cons

Pros:

• Large fleet of vehicles including luxury, SUVs, and trucks
• Easy online booking system
• Heavily invested in customer satisfaction
• Flexible renting options including short-term, long-term, and one-way rentals
• Free pick-up and drop-off services

Cons:

• No loyalty program for individuals
• Some branches may have outdated vehicles
• Prices may be higher than competitors

User Experience

Enterprise.ca provides a seamless and hassle-free online booking system. The website is user-friendly, and navigating through different sections is easy. Customers can also book their vehicles through their mobile phone using the Enterprise.ca app, which is available for free download on the App Store and Google Play Store.

Pricing and Value for Money

Enterprise car rentals may be a bit more expensive than other car rental service providers. However, they offer exceptional value for money, including various discounts and promotions that provide customers with substantial savings on their rentals.

Alternatives

Enterprise.ca has many competitors in the rental car industry. Some of these include Avis, Hertz, Budget, and National Car Rental.

Customer Service

Enterprise is highly invested in providing its customers with exceptional service. Their customer support team is available 24/7 to assist customers with any issues they may encounter. The company's customer satisfaction rating is among the highest in the industry.

Product Quality and Selection

Enterprise has an extensive fleet of vehicles that comprises different categories, including luxury, SUVs, trucks, and economy cars. The company frequently updates its fleet, making sure that customers are always offered the latest models.

Website Usability

Enterprise.ca is easy to navigate through, with a straightforward design that helps customers find their desired services easily.

Returns and Exchanges

Enterprise provides a no-questions-asked exchange policy that allows customers to exchange their vehicle if they are unhappy with their initial choice.

Promotions and Discounts

Enterprise provides various discounts and promotions that provide customers with significant savings on their rentals. Some of these include weekend rentals, unlimited mileage, and free upgrades.

Reputation

Enterprise has a strong reputation in the car rental industry. Its commitment to providing excellent customer service and its transparency in pricing and rental terms have earned it a loyal customer base.

Payment Options

Enterprise accepts different payment options, including credit/debit cards, cash, and checks.

Loyalty Programs

Enterprise provides a loyalty program for corporate clients, but not for individuals.

Customer Reviews

The vast majority of customer reviews for Enterprise are highly positive, with customers praising the company's excellent service, the quality of its vehicles, and the ease of its booking system.

Community Involvement

Enterprise is highly involved in philanthropic endeavors, with the Enterprise Holdings Foundation donating millions of dollars each year to different charitable organizations.

Shipping and Costs

Enterprise provides free pick-up and drop-off services, saving customers time and money. However, customers may incur additional costs depending on the rental location and chosen rental options.