Enterprise Reviews

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74 Reviews

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Exceptional Service and Compassionate Staff

I can't thank enterprise.com enough for their outstanding service when I faced an unforeseen cancellation. Despite having already picked up the vehicle, they went above and beyond to waive the charges for the day. This level of compassion and understanding is truly rare to find. I want to give a special shoutout to Mr. Xaiyhir and Ms. Jessica for making my experience truly remarkable. Their dedication and helpfulness turned what could have been a stressful situation into a positive one. Thank you so much for your kindness and exceptional service!

Exceptional Service and Communication from Enterprise

I cannot say enough about the exceptional service and communication I received from Enterprise. While I've had decent experiences with them in the past, this recent encounter truly exceeded my expectations. Despite the initial hiccup of not having the vehicle I wanted, the staff went above and beyond to rectify the situation. Not only did they proactively communicate with me about the delay and vehicle availability, but they also took the initiative to secure another vehicle from a different location to ensure my reservation was honored. Their dedication to customer satisfaction was truly remarkable. Although my reservation time had ended by the time the alternate vehicle was arranged, the team's willingness to assist me in finding alternative transportation for my 6-hour trip was a testament to their commitment to customer care. This experience has only strengthened my trust in Enterprise, and I will not hesitate to choose them for my future car rental needs. Thank you, Enterprise, for your outstanding service and for going above and beyond to ensure customer satisfaction.

Above and Beyond: Enterprise Car Hire Delivers Top-Notch Service

I recently had the pleasure of experiencing exceptional service at Enterprise Car Hire Newport Gwent, and I couldn't be more impressed. The staff's professionalism and dedication to going above and beyond truly stood out. When my car required repair, Enterprise not only provided a courtesy car but also delivered it to my doorstep, complete with a full tank of petrol and immaculate cleanliness. The seamless process continued when it was time to return the car. Enterprise went out of their way to accommodate me by arranging a convenient collection. Their willingness to make every step hassle-free was truly remarkable, and I felt genuinely valued as a customer. I cannot thank Enterprise enough for their outstanding and professional service. I wholeheartedly recommend them to anyone in need of car hire services. With gratitude for the impeccable experience, I confidently award Enterprise Car Hire a well-deserved ⭐️⭐️⭐️⭐️⭐️ rating.

Free Rental with Reward Points: A Lifesaver in My Time of Need

I cannot express my gratitude enough for enterprise.com and their incredible reward points program. Recently, I experienced an unfortunate accident, and due to insurance limitations, I was facing out-of-pocket expenses for a rental car. However, discovering that I had accumulated over 5,000 reward points through Enterprise turned this stressful situation completely around. I was able to use my points to cover the entire cost of a four-day rental, providing me with the transportation I desperately needed at absolutely no cost. This not only relieved a significant financial burden but also allowed me to focus on addressing the aftermath of the accident without worrying about additional expenses. Moreover, the staff at the Dutchess Turnpike location in Poughkeepsie were exceptional. Their friendly and efficient customer service further alleviated the stress I was under, making the entire experience smooth and hassle-free. Thank you, Enterprise, for not only delivering on your promise of reward points but also for having a team that truly values and prioritizes customer satisfaction. I am a loyal customer for life and will continue to sing your praises to anyone who will listen.

From Frustration to Gratitude: How Enterprise Let Us Down

As a frequent traveler, I have always been one to share positive experiences, but unfortunately, my recent encounter with Enterprise left me profoundly disappointed. After enduring a lengthy airport ordeal with my husband, we eagerly anticipated the ease of securing a rental car through Enterprise, having made a reservation online. However, our hopes were dashed when we discovered that the option to use a debit card, as indicated on their website, was not honored upon our arrival. The subsequent revelation that only a credit card could be used, coupled with a substantial $400 hold on the card, left us with limited payment options and a profound sense of frustration. In our state of dismay, the representative's apology for the supposed miscommunication fell short of providing any tangible solution. It was perplexing to reconcile the discrepancy between the online information and the in-person requirements. We were left stranded, forced to seek alternative arrangements with another rental company. The lack of empathy and proactive assistance from Enterprise further deepened our disillusionment. In the midst of our disappointment, the neighboring rental car agencies exhibited a level of compassion and willingness to assist that was notably absent from Enterprise. This stark contrast only served to accentuate the company's shortcomings further. Despite the inconvenience, we found solace in successfully securing a rental through Avis, albeit after enduring an additional 12-hour delay at the airport. Regrettably, this unfortunate experience has undoubtedly tarnished my perception of Enterprise. The absence of genuine customer service and the unfulfilled promise of flexibility in payment options have led me to the unequivocal decision to seek alternative car rental companies in the future. As a loyal customer who values convenience and reliability, I am left with a sense of disillusionment and a resolved mindset to look elsewhere for my future travel needs.

A Vacation Nightmare Turned Around by Enterprise.com!

Our much-anticipated vacation in Anchorage, AK turned into a nightmare when a car we had reserved months in advance was not available upon our arrival. The lack of communication from the company left us stranded, feeling hopeless, and unsure of what to do next. After two days of frustration and disappointment, we decided to leave Alaska. However, our experience took a complete turn for the better when we reached out to Enterprise.com. Their team not only provided us with a car promptly but also went above and beyond to make up for the inconvenience we had faced. Their sincere efforts in rectifying the situation not only salvaged our vacation but also restored our faith in their commitment to customer satisfaction. We were pleasantly surprised by their responsiveness and willingness to make things right, which truly turned our vacation around. Furthermore, their genuine concern and empathy were evident in their actions. We were even pleasantly surprised by their proactive effort to refund our taxi fare as promised at the airport. We sincerely appreciate the Enterprise.com team for their outstanding customer service and for going the extra mile to ensure that we could enjoy the rest of our vacation hassle-free. Their dedication to resolving our issue and their genuine care for our well-being have left a profound impact on us. Thank you, Enterprise.com, for turning our vacation nightmare into a memorable and enjoyable experience!

Enterprise: Turning a Negative Experience into a Positive One

I recently had an experience with Enterprise that left me feeling frustrated and disappointed. The service I received was far from what I expected, and I left the location feeling disheartened. However, upon reaching out to their customer service team, I was pleasantly surprised by their professionalism and willingness to rectify the situation. I must admit, my initial encounter with the staff at the rental location was less than pleasant. I felt disrespected and undervalued, and it seemed that my concerns were not being taken seriously. It was a stark contrast to the positive experiences I've had with other car rental companies in the past. After expressing my dissatisfaction to Enterprise's customer service team, they went above and beyond to address my concerns. They took the time to listen to my grievances and offered a sincere apology for the way I was treated. Additionally, they took steps to ensure that the issues I faced would be addressed internally to prevent similar situations from occurring in the future. I was truly impressed by the level of care and attention that Enterprise demonstrated in handling my case. They managed to turn a negative experience into a positive one, and for that, I am grateful. While my initial impression of Enterprise was less than favorable, their efforts to make amends have won me over as a customer. I would like to thank Enterprise for taking the time to understand my perspective and for their commitment to improving the customer experience. I now feel confident in recommending Enterprise to others, knowing that they are dedicated to providing excellent service and resolving any issues that may arise. Thank you, Enterprise, for turning things around and prioritizing customer satisfaction.

Rescued by Rental, But Impacted by Overcharges – A Cautionary Tale

After an unforeseen accident left me scrambling for a rental vehicle with no coverage, I turned to enterprise.com for support. Initially, the process was seamless, but my positive experience was short-lived. Despite my contract ending on 11/30/2023, I found myself being unjustly charged, sending two of my credit cards over their limits and affecting my credit score significantly. My attempts to resolve this issue with the manager, Alex, at the Surfside location proved futile, as the charges persisted even after assurances of closure. My ensuing dispute with the bank only added insult to injury. Regrettably, I now find myself pursuing legal recourse to rectify this distressing situation.

Exceptional Service and Satisfaction: My Experience with Enterprise

I recently had the opportunity to utilize the services of Enterprise Sutton Coldfield for an insurance claim, and I must say, I couldn't be happier with my experience. From the moment I walked in, I was greeted with professionalism and warmth that immediately put me at ease during what can be a stressful time. The staff was not only knowledgeable and efficient, but also empathetic to my situation, which made a world of difference. The process of obtaining a hire car was seamless, and I was thoroughly impressed with the quality and condition of the vehicle provided. It was evident that the team at Enterprise Sutton Coldfield takes pride in their service and goes above and beyond to ensure customer satisfaction. I truly appreciate the exceptional service I received from Enterprise Sutton Coldfield and would highly recommend them to anyone in need of a reliable and customer-centric car hire service. Thank you to the entire team for making a challenging situation much more manageable with your commendable service.

Enterprise.com Delivers Disappointing Service – Beware of Excess Cover Scam

I cannot express enough how disappointed I am with my recent experience at Enterprise.com. It all started when my car was being investigated by BMW, and I had to rent a car from Enterprise. Upon picking up the car, I was pressured to purchase excess cover at a cost of £9.99 per day for 14 days. I declined the offer, sensing it was a scam to squeeze more money from me. Little did I know, this was just the beginning of a nightmare. I ended up keeping the car until January 9th, which could have cost me over £300. To my dismay, Enterprise kept my deposit, claiming they had given me a discount. It felt like a blatant attempt to withhold my money. Despite multiple assurances over the phone, I was met with unprofessionalism and false promises. Instead of returning my full deposit, they only refunded £2.05 and offered a string of excuses. The lack of communication and professionalism was utterly frustrating. To add insult to injury, I had to make a late-night trip to collect the car and endured a long wait for their staff to arrive for the return, despite their earlier commitment. It's disheartening to be treated in such a manner, especially when dealing with a supposedly reputable company. I urge everyone to be cautious when dealing with Enterprise. My experience with them, particularly with James Simpkin, Daniel Gray, and the team at Eastbourne, was nothing short of a nightmare. It's essential to be vigilant when handing over your hard-earned money, especially when dealing with individuals who seem to take pleasure in toying with their customers' trust.

Exceptional Service and Support in an Unforeseen Situation

As a customer facing an unexpected car repair, I found myself in need of a rental car. Enterprise in Gt Yarmouth was my first choice, but my initial experience left much to be desired. After a disappointing series of interactions, I was all set to abandon Enterprise altogether. However, the situation took a turn when a member of the staff reached out to understand the full extent of my experience. After hearing me out, they offered immediate solutions and a sincere apology for the earlier mishaps. This genuine display of empathy and understanding completely changed my perspective. While the initial miscommunication and inconvenience were disheartening, the personalized attention and effort extended by the staff member restored my faith in Enterprise. I ultimately chose not to use their service due to insurance complications, but the way they handled the situation speaks volumes about their commitment to customer satisfaction. I firmly believe that every company can encounter missteps, but it's how they recover and learn from them that truly sets them apart. In this regard, Enterprise's dedication to addressing my concerns and rectifying the situation was truly exceptional. Ultimately, if you find yourself in need of a reliable rental car company that values your experience, I would still recommend giving Enterprise a chance. Their willingness to listen and make things right in the end showed me that they genuinely care about their customers.

Enterprise.com Went Above and Beyond for Me

I cannot express enough how grateful I am for the exceptional service I received from Enterprise.com. I found myself in a challenging situation with less than 24 hours to secure a rental car. After encountering some difficulties due to not having a credit card, I was feeling extremely frustrated. However, the Enterprise team took it upon themselves to go above and beyond to help me. Despite the initial setback, the staff at Enterprise.com listened to my concerns and offered alternative solutions. They patiently worked with me to explore various options, including the possibility of using a credit card in my wife's name or having her make the booking with me as an additional driver. Their willingness to accommodate my unique situation was truly commendable. Moreover, when faced with a shortage of available lower-grade cars, the team remained proactive in finding a suitable alternative for me. Their determination to assist me during a time of urgency and their commitment to finding a resolution left a lasting impression. Thanks to their dedication and support, I was able to secure a vehicle and carry on with my plans. I am truly grateful for the exceptional customer service I received from Enterprise.com, and I will not hesitate to choose them again in the future. Their willingness to help and their unwavering commitment to customer satisfaction have earned my trust and loyalty.

Unlocking Convenience: A Seamless Booking Experience

As a frequent traveler, I rely on efficient and hassle-free car rental services. Discovering Enterprise's option to book a car without a bank card felt like a game-changer for me. The convenience of the booking process truly surpassed my expectations. From start to finish, I was pleasantly surprised by the ease and speed of the entire transaction. I can't emphasize enough how smooth the booking process was. The user-friendly interface made it a breeze to select my desired vehicle and finalize the reservation. The absence of the usual payment complications allowed me to focus on my trip with excitement rather than worry about the logistics. I am genuinely looking forward to experiencing the same level of convenience when I pick up the car. Enterprise has certainly won me over with their customer-centric approach, and I eagerly anticipate the service that lies ahead. Kudos to Enterprise for prioritizing customer satisfaction and making the booking process so effortless.

Enterprise Went Above and Beyond to Ensure Customer Satisfaction

I recently had an unforgettable experience with Enterprise in Wilmington, NC. After returning a rental car at the Wilmington airport, I mistakenly left behind my cherished Oakley sunglasses. Despite feeling disheartened, I reached out to the Enterprise team, hoping for a miracle. I must admit, I was initially disappointed when they informed me that my sunglasses were not found. However, instead of giving up, I decided to visit the branch in person. To my delight, the staff at Enterprise greeted me warmly and empathized with my situation. They went out of their way to search the entire premises once again. After a thorough search, they discovered that my sunglasses had indeed been left behind in the car I had returned. The team's dedication and genuine concern for my loss reassured me that I was in good hands. Their honesty and efforts to rectify the situation spoke volumes about their commitment to customer satisfaction. I left the Enterprise branch feeling grateful and impressed by their exceptional service. I learned a valuable lesson to always double-check before returning a rental, but I also gained a newfound appreciation for Enterprise's integrity and willingness to go the extra mile. I highly recommend Enterprise to anyone seeking a reliable and customer-centric car rental experience. Thank you, Enterprise, for turning a stressful situation into a heartwarming example of exceptional service.

Lost and Unfound: A Frustrating Experience with Enterprise.com

As a frequent traveler, I've always trusted Enterprise for its reliable service. However, a recent incident left me deeply disappointed. After returning a vehicle at Phoenix Sky Harbor, I realized I had left my coat behind. Despite filing a claim and hoping for a resolution, my coat was never found or returned. The sense of disbelief and frustration was overwhelming. I couldn't comprehend how an oversight like this could occur. It was disheartening to experience a lack of accountability and integrity in handling such situations. I hope Enterprise reevaluates its practices to ensure that no other customer faces a similar ordeal. In the future, I'd appreciate more thorough procedures for handling lost items, as well as a greater sense of empathy and responsibility from the staff. While this experience has deterred me for now, I sincerely hope that Enterprise takes meaningful steps to address these issues and regain the trust of its customers.