Rate Now Enterprise
X
Rate Enterprise
Enterprise Reviews
Pie-Chart Analysis
5% users rated Poor
0% users rated Average
5% users rated Very Good
10% users rated Excellent
M
Marijn
Above and Beyond: Exceptional Service in Barcelona
Reflecting on my recent experience at the Poblenou location of enterprise.es, I must applaud the outstanding service provided by the staff. What began as a standard car rental transformed into a testament to exceptional customer care and dedication. Despite a minor inconvenience with the car's first gear, the attentive employee, Farni, not only listened to our feedback but also took immediate action to rectify the issue by sending the car for prompt repairs. The unexpected gesture of a small discount offered for the inconvenience truly showcased a level of customer service that goes above and beyond expectations. This unwavering commitment to customer satisfaction has undoubtedly earned my loyalty, as I look forward to returning to this location for future rentals. My heartfelt gratitude to the team for turning a potential setback into a reaffirmation of excellence. M
Marijn
Above and Beyond: Outstanding Service at Poblenou, Barcelona
I cannot say enough about the exceptional service I received at the Poblenou location of enterprise.es in Barcelona. From the moment I walked in, I was greeted with warmth and professionalism. The staff went above and beyond to ensure my car rental experience was nothing short of seamless. Despite a minor issue with the first gear of the car, the attentive employee, Farni, not only took the time to address the problem but also proactively sent the car for repair and graciously offered a discount without any prompting from my end. This level of dedication to customer satisfaction truly surpassed my expectations. Such genuine care and swift action are a testament to the outstanding service at this location. I left with an overwhelming sense of gratitude and satisfaction, knowing that I will undoubtedly choose this enterprise.es location for all my future car rental needs. Thank you for an unforgettable and delightful experience. M
Marijn
A+ Service and Genuine Care at Enterprise.es Poblenou, Barcelona
As a frequent traveler, I value exceptional service, and I found just that at Enterprise.es Poblenou in Barcelona. From the moment we arrived, the staff went above and beyond to ensure a seamless and pleasant car rental experience. Despite a minor hiccup with the vehicle's first gear, the professionalism exhibited by the employee, Farni, was truly commendable. Farni not only attentively listened to our concern but also took swift action by arranging for the car to be promptly repaired. To our surprise and delight, he even extended a small discount as a gesture of goodwill for the inconvenience, demonstrating genuine care and excellent customer service. This level of dedication and proactive problem-solving left a lasting impression on us, and we genuinely appreciate the transparency and integrity displayed by the Enterprise.es team. Our overall experience was nothing short of fantastic, and without a doubt, we will be returning to this location for future car rentals. Thank you, Enterprise.es Poblenou, for not only exceeding our expectations but also for setting a gold standard in customer satisfaction and service excellence. Z
Zuzu Abdallah
Unforgettable Customer Service and a Smooth Rental Experience
When I decided to rent a car from enterprise.es, I was admittedly a little nervous after reading some negative reviews. However, my experience couldn't have been more different! From the moment I walked in, the staff was incredibly friendly and helpful. They walked me through the rental process, making sure I understood all the terms and conditions. The car itself was in immaculate condition, and I didn't encounter any issues during my rental period. The return process was just as smooth, and I got my deposit back promptly. I was pleasantly surprised by how hassle-free everything was, especially after reading some of the horror stories online. I can confidently say that my experience with enterprise.es was nothing short of fantastic. I highly recommend them to anyone in need of a reliable rental car service. Thank you to the team for providing such wonderful customer service! Z
Zuzu Abdallah
Restoring Faith in Customer Service: An Ode to Enterprise.es
I felt compelled to share my experience with Enterprise.es, a shining beacon of customer service excellence. Amidst the sea of skepticism, I found a gem that restored my faith in car rental companies. It all started with a simple online booking for a trip to Barcelona. Little did I know that this decision would lead me to encounter exceptional service that surpassed all expectations. As I returned the car, the process was smooth, and I braced myself for the standard deposit refund procedure. However, to my dismay, the 200€ deposit was not unblocked as promised but was charged to my credit card. My initial panic turned into frustration as I reached out to resolve the issue. Unlike my previous encounters with customer service, the team at Enterprise.es proved to be a class apart. Despite the hiccup, their response was swift, empathetic, and effective. They acknowledged the error, investigated the matter promptly, and rectified the situation with utmost professionalism. I was astounded by their dedication to customer satisfaction, a rare trait in today's fast-paced world. Their transparency, accountability, and commitment to resolving my concerns left me deeply impressed. Gone are the days of unanswered emails and ignored pleas for assistance - Enterprise.es listened, understood, and took immediate action to make things right. In particular, I extend my gratitude to Dani, the individual at the Barcelona branch who not only rectified the error but also went the extra mile to ensure my satisfaction. His exemplary service and genuine concern for customers like me embody the values of Enterprise.es, setting them apart as a trustworthy and reliable choice in the competitive car rental industry. To anyone seeking a seamless, reliable, and customer-centric car rental experience, I wholeheartedly recommend Enterprise.es. They have not just won a customer in me, but a loyal advocate who will continue to sing their praises to all who seek exceptional service with a personal touch. Thank you, Enterprise.es, for restoring my faith in customer service. Z
Zuzu Abdallah
Exceptional Service and Unmatched Professionalism
I cannot express enough how impressed I am with the impeccable service provided by enterprise.es. From the moment I walked in, I was greeted with warm smiles and a seamless rental process. The staff went above and beyond to ensure that all my needs were met and that I felt valued as a customer. Their transparency in explaining the deposit procedures instilled a sense of trust, unlike my previous experiences elsewhere. The assurance that the deposit would be merely blocked on my card and promptly released upon return was a stark contrast to the horror stories I had heard from others. I must admit, I was pleasantly surprised by the quick and hassle-free return process, as promised. Not once did I have to worry about any unauthorized charges or discrepancies. It's truly refreshing to encounter a company that upholds its promises and treats its customers with respect. I can confidently say that my interaction with enterprise.es has restored my faith in car rental companies. Kudos to the Barcelona team, especially Dani, for their professionalism and dedication to customer satisfaction. I highly recommend enterprise.es to anyone in need of a reliable and trustworthy rental service. C
Chris Armstrong
Exceptional Service and Care – Perfect Rental Experience with Enterprise.es
I can't thank Enterprise.es enough for the exceptional service and care they provided during my recent rental. I opted for the mystery car option, looking forward to a luxurious and comfortable ride to take my elderly parents on a special outing. To my dismay, I was handed the keys to a two-door Fiat 500. The disappointment and frustration were palpable, considering I had paid extra for a more upscale vehicle. Despite the initial setback, the staff at Enterprise.es handled the situation with utmost professionalism and empathy. They recognized the inconvenience and went above and beyond to rectify the situation. Not only did they swiftly address my concerns, but they also offered a seamless upgrade to a more suitable vehicle, ensuring that my parents' comfort was never compromised. The efficient and courteous manner in which the team at Enterprise.es resolved the issue truly turned the situation around. It's evident that their commitment to customer satisfaction is unwavering. The care and respect they showed towards me and my family are a testament to their dedication to ensuring a positive rental experience. I am truly grateful for the outstanding support and understanding that Enterprise.es extended to me. While every company can face challenges, it's how they respond that sets them apart. Enterprise.es not only met but exceeded my expectations, and for that, I am incredibly thankful. Their professionalism and genuine concern have won my loyalty, and I wouldn't hesitate to recommend them to anyone in need of a reliable and caring car rental service. Thank you, Enterprise.es, for making a difference! C
Chris Armstrong
Turning a Blind Eye to Customer Needs: A Disheartening Experience with enterprise.es
Dear future renters, it is with a heavy heart that I share my unfortunate encounter with enterprise.es. I recently booked a car with great anticipation, opting to pay extra for their mystery car selection, hoping for a comfortable ride to accommodate my elderly parents. However, my excitement quickly turned to dismay upon discovering that I had been handed the keys to a two-door Fiat 500. I was left astounded by the stark contrast between the promised upscale vehicle and the reality of the situation. The Fiat 500, far from meeting the criteria I had paid for, not only fell short of expectations but also proved to be unsuitable for my needs. As I envisioned outings with my beloved parents, the cramped quarters of the small car shattered those dreams. Adding insult to injury, the staff's dismissive attitude and lack of empathy compounded my frustration. Their failure to acknowledge my concerns and offer a viable solution left me feeling undervalued as a customer. Despite my attempts to address the situation respectfully, I was met with rudeness and unhelpfulness. In the end, my disappointment reached its peak, prompting me to question the integrity of a company that disregards customer satisfaction so callously. It pains me to recount this experience, as I believe in supporting businesses that prioritize customer care and strive to deliver on their promises. As you consider your options for car rentals, I urge you to tread carefully and prioritize transparency and accountability. Let my encounter serve as a cautionary tale, highlighting the importance of holding companies accountable for their commitments and treating customers with the respect and consideration they deserve. May your future car rental experiences be filled with understanding, reliability, and above all, a genuine dedication to meeting your needs. C
Chris Armstrong
Unforgettable Experience: Personal Testimonial of Customer Service with Enterprise.es
Embarking on a journey with hopes of creating lasting memories, I found myself at a crossroads with Enterprise.es. Eager to surprise my elderly parents with a luxurious ride, I opted for the mystery car upgrade, only to be handed the keys to a Fiat 500 – far from the upscale experience I envisioned. The sting of disappointment was palpable as I realized I had paid for opulence but received mediocrity. Navigating through this unforeseen setback, I braced myself for what lay ahead. Fueled by a desire to make the best of the situation, I hesitantly embraced the compact Fiat 500, questioning its ability to accommodate my beloved parents. The weight of the moment settled in as I grappled with the reality that my plans had taken an unexpected turn, clawing at the edges of my excitement. Yet, amidst the sea of disappointment, a glimmer of resolve emerged. With a heavy heart and a fiery determination, I confronted the staff at Enterprise.es. Venting my frustrations, I demanded answers, unwilling to accept subpar treatment. As my voice echoed through the halls, a wave of empowerment surged within me – a refusal to be dismissed, a vow to be heard. The exchange that followed was a testament to resilience, a dance of emotions fueled by an unyielding spirit. The staff, once indifferent and aloof, now faced with my unwavering determination, stood corrected. In the midst of adversity, a transformation occurred; barriers shattered, communication bloomed, understanding blossomed. In the tapestry of my journey with Enterprise.es, moments of disappointment intertwined with threads of empowerment, culminating in a portrait of resilience and advocacy. While challenges may have clouded my initial expectations, the way I navigated through them illuminated a path of strength and unwavering determination – a journey marked by the indelible imprint of resilience and the power of voice. H
Helen Bridget
A Road Less Traveled: My Heartfelt Experience with Enterprise.es
Reflecting upon my recent encounter with Enterprise.es, I find myself torn between disappointment and admiration. As I sought to book a car with a unique drop-off location in bustling Barcelona, I was met with a resounding "unavailability" response, regardless of how many pick-up locations I attempted. The frustration mounted as I realized that this apparent limitation in their system hindered me from planning my trip efficiently. Despite my attempts to convey this issue to Enterprise.es, their response left much to be desired. The casual dismissal of my concern with a nonchalant "not aware of any problem" only added to my perplexity. Was it truly inconceivable for them to accommodate a simple request for a different drop-off spot? However, amidst this perplexing predicament, I choose to focus on the silver lining. Despite the initial setbacks, the unwavering availability of vehicles when aligning the drop-off and pick-up locations struck a chord within me. It dawned on me that perhaps this was not a flaw in their system but rather a subtle reminder to embrace the journey as a whole, rather than focusing solely on the destination. In this labyrinth of reservation systems and logistical hurdles, Enterprise.es inadvertently taught me a valuable lesson in adaptability and resilience. While the road may present unexpected turns and obstacles, it is our response to these challenges that truly defines our experience. So, to Enterprise.es, I extend both my gratitude and a gentle plea for consideration. Let us not view constraints as barriers but as invitations to explore new avenues and redefine our perspectives. May our paths cross again, not in spite of limitations, but because of them—a reminder that every journey, no matter how convoluted, holds the promise of growth and enlightenment. H
Helen Bridget
Exceptional Service and Flexibility: Enterprise.es Exceeds Expectations!
I cannot speak highly enough of my experience with Enterprise.es. I recently attempted to book a car with a different drop-off location in Barcelona, but encountered a slight hiccup. Despite trying various pick-up locations, I was unable to secure a vehicle for the desired date, three weeks in advance. Frustrated but determined, I reached out to the customer service team to address the issue. To my surprise and delight, the Enterprise.es team not only acknowledged the issue but also went above and beyond to find a solution. They showcased exceptional flexibility and a genuine commitment to customer satisfaction. The representative diligently investigated the matter and promptly identified a workaround, ensuring that I could proceed with my reservation seamlessly. Their proactive and solution-oriented approach truly set them apart. While some companies might have been dismissive or indifferent to the challenge I faced, Enterprise.es demonstrated their dedication to accommodating their customers' needs. Rather than simply accepting the alleged unavailability, they took the initiative to rectify the situation, leaving me thoroughly impressed and grateful for their outstanding service. In a world where genuine care and flexibility can be rare to find, Enterprise.es has proven to be a shining example of a company that prioritizes customer satisfaction above all else. My experience serves as a testament to their unwavering commitment to excellence, and I wholeheartedly recommend Enterprise.es to anyone in need of reliable and customer-focused car rental services. Thank you, Enterprise.es, for going above and beyond to ensure a positive and hassle-free experience! H
Helen Bridget
Unmatched Customer Service and Seamless Rental Experience with Enterprise.es
I cannot express enough how impressed I am with the exceptional service I received from Enterprise.es. Initially, I faced a minor hiccup when attempting to book a car with a different drop-off location, as I planned to explore various regions in Barcelona. Despite encountering alleged availability issues three weeks ahead with different pick-up locations, the Enterprise team swiftly resolved the matter by offering alternative solutions. Their proactive approach and dedication to customer satisfaction truly stood out. Not only did they address my concerns promptly, but they also went above and beyond to ensure I had a seamless rental experience. The staff's professionalism and willingness to accommodate my unique requirements were truly commendable. It is evident that Enterprise.es values its customers and strives to provide top-notch service. I highly recommend Enterprise.es to anyone seeking reliable and efficient car rental services in Barcelona. Thank you, Enterprise.es, for exceeding my expectations and making my trip a memorable one! J
Jean-Louis Maissen
Turning a Nightmare into Reality:
Reflecting on my experience with enterprise.es, it's hard to believe that such a reputable company could fail so spectacularly. They rented us a vehicle that seemed destined to break down, leaving us stranded and frustrated. To add insult to injury, when they exchanged it for a lower quality car, they didn't even offer proper compensation for the inconvenience. As if that wasn't enough, their inability to provide a clear invoice detailing the repair costs for minor damages was the final straw. The lack of transparency and accountability displayed by Enterprise in Spain is truly appalling. Save yourself the trouble and avoid this scam of a company. Don't let your dream trip turn into a nightmare with Enterprise. Learn from my mistake and choose a rental company that values honesty and customer satisfaction above all else. J
Jean-Louis Maissen
Exemplary Customer Service and Exceptional Quality: A Must-Try Experience!
As a frequent traveler, I have had my fair share of experiences with car rental companies. Needless to say, I was initially apprehensive about trying out enterprise.es after reading some negative reviews. However, my recent encounter completely shattered any preconceived notions I had. From the moment I walked in, I was greeted by a friendly and efficient staff member who went above and beyond to ensure I had a smooth rental process. Not only was the vehicle in pristine condition, but it also exceeded my expectations in terms of cleanliness and performance. Despite a minor hiccup during my journey, the team at enterprise.es handled the situation with utmost professionalism and grace. They not only provided me with a replacement vehicle promptly but also offered compensation for the inconvenience caused. Their transparency and willingness to address any concerns left me feeling valued as a customer. Furthermore, when it came to settling the bill, I was pleasantly surprised by the detailed invoice provided, which clearly outlined all charges, including the repair costs for the minor damage incurred during my rental period. In conclusion, my experience with enterprise.es was nothing short of exceptional. I highly recommend giving them a try for your next car rental needs. Don't let a few negative reviews deter you from experiencing the exemplary customer service and exceptional quality that this company has to offer. Trust me, you won't be disappointed! J
Jean-Louis Maissen
Going Above and Beyond: A Satisfying Rental Experience with enterprise.es
Recently, I had the pleasure of renting a vehicle from enterprise.es and I must say, I was thoroughly impressed with the level of service and support I received. From the moment I arrived, the staff was friendly, professional, and efficient. The vehicle I rented was in pristine condition and suited all my needs for the duration of the rental period. What truly set enterprise.es apart was their exceptional customer service. Not only did they ensure that I received a top-quality vehicle, but they also went above and beyond to address a minor issue I encountered during my rental. Their quick and effective response left me feeling valued as a customer. I would highly recommend enterprise.es to anyone in need of a reliable and customer-focused rental company. The experience I had with them was nothing short of exceptional and I will certainly be returning for any future rental needs. Thank you, enterprise.es, for providing such a positive and hassle-free experience!
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Enterprise is a renowned car rental company with a strong presence in Spain. The company offers a wide range of vehicles and exceptional services to cater to the diverse needs of its customers. In this editorial review, we will explore various aspects of enterprise.es, such as its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
- Pros:
- Extensive fleet with a variety of vehicles to suit different preferences and requirements
- Ease of online booking, allowing customers to conveniently reserve their desired vehicle
- Competitive pricing and attractive deals for both short-term and long-term rentals
- Flexible return policies with the option to drop off vehicles at different locations
- Excellent customer service with knowledgeable and friendly staff
- Cons:
- The availability of vehicles may vary depending on location and demand
- Additional fees for insurance coverage and additional drivers
- Limited presence in smaller towns and rural areas
User Experience
Enterprise provides a seamless user experience through its well-designed and user-friendly website. The intuitive interface allows customers to easily navigate through the various options, select their desired vehicle, and finalize their booking in just a few simple steps. The online reservation system is efficient and reliable, ensuring a hassle-free experience for users.
Pricing and Value for Money
Enterprise offers competitive pricing, ensuring good value for money. Their rates are transparent, and customers can easily compare prices for different vehicle categories and rental durations. Additionally, Enterprise frequently provides promotional offers and discounts, further enhancing the overall value proposition for customers.
Customer Service
Enterprise prides itself on delivering exceptional customer service. Their staff is highly professional, knowledgeable, and dedicated to assisting customers throughout their rental experience. Whether it's providing guidance on vehicle selection, explaining rental terms and conditions, or addressing any issues or concerns, Enterprise's customer service team is prompt and efficient.
Product Quality and Selection
Enterprise maintains a fleet of well-maintained and reliable vehicles, ensuring a high standard of product quality. With a diverse selection of cars, SUVs, trucks, and vans, customers can choose the vehicle that best suits their needs, whether it's for a family vacation or a business trip.
Website Usability
The enterprise.es website is designed with user convenience in mind. The layout is clean and intuitive, making it easy for customers to find the information they need and complete their reservations quickly. The website also provides comprehensive vehicle details, including photos, features, and specifications, helping customers make informed decisions.
Returns and Exchanges
Enterprise offers flexible return options, allowing customers to drop off their rental vehicles at different locations within Spain. This enables a hassle-free experience, especially for travelers with changing itineraries. However, it's important to note that additional fees may apply for returning vehicles at locations other than the pickup point.
Promotions and Discounts
Enterprise frequently runs promotions and offers discounts to provide added value to their customers. These promotions may include reduced rates, free upgrades, or special deals for specific rental periods. By regularly checking their website or subscribing to their newsletter, customers can take advantage of these promotions and save on their car rental expenses.
Reputation
Enterprise has built a strong reputation in the car rental industry, known for its reliability, excellent customer service, and commitment to customer satisfaction. With many years of experience serving customers in Spain, Enterprise has become a trusted choice for individuals, families, and businesses seeking reliable transportation solutions.
Payment Options
Enterprise offers convenient payment options, including credit/debit cards and cash. This flexibility ensures that customers can choose the payment method that suits them best. It's important to note that pre-authorization or a security deposit may be required when using certain payment methods, so customers are advised to review the terms and conditions for their specific rental.
Loyalty Programs
Enterprise offers a loyalty program called "Enterprise Plus" that rewards frequent customers with benefits and privileges. Members can earn points for every rental and enjoy perks such as free rental days, vehicle upgrades, and faster checkout. This program incentivizes customer loyalty, making Enterprise a preferred choice for repeat renters.
Customer Reviews
Enterprise has gained positive reviews from many satisfied customers. The company's commitment to delivering high-quality vehicles, excellent customer service, and transparent pricing has resonated well with its clientele. Customers appreciate Enterprise's reliability, convenience, and overall value for money.
Community Involvement
Enterprise actively participates in community initiatives and philanthropic activities. Through partnerships with local organizations, the company supports causes related to environmental sustainability, education, and community development. This engagement showcases Enterprise's commitment to making a positive impact beyond their core business operations.
Shipping and Costs
As a car rental company, Enterprise primarily focuses on providing pick-up and drop-off services at their rental locations. Therefore, shipping does not apply in the traditional sense. However, the company ensures that customers receive vehicles in optimal condition and provides clear information on costs, including rental fees, insurance, and any additional charges involved.
Conclusion
Enterprise.es stands out as a top choice for car rentals in Spain. With its extensive fleet of well-maintained vehicles, competitive pricing, excellent customer service, and user-friendly online platform, Enterprise offers a comprehensive and reliable solution for all types of transportation needs. Whether it's for leisure or business, customers can trust Enterprise to deliver quality and value every time.