Users Voice for Entertainmentearth

48% users rated Terrible
0% users rated Poor
0% users rated Average
4% users rated Very Good
48% users rated Excellent
Pie Chart Review Representation for Entertainmentearth
Entertainmentearth Overall rating
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User Interface
Quality

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Review article published on: 07 Mar 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 3.9 4.4 1.8 3.8 4.8
Oct 2022 1 4.7 4.6 2.8 4.2 4.3
Nov 2022 3 3.8 4.2 2 2.8 2.4
Dec 2022 5 5 5 5 5 5
Apr 2023 4 4.2 3.6 5 3.4 1.7
Line Chart for Rating of peer stores

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Detailed Entertainmentearth Review by

Introduction

Entertainment Earth is a popular online retailer specializing in a vast range of pop culture collectibles and licensed merchandise. This website offers a wide selection of action figures from top brands, such as Marvel, Star Wars, and DC Comics, as well as other collectibles such as statues, limited edition items, and even apparel. With over 25 years of experience in the industry, Entertainment Earth prides itself on providing a great customer experience with quality products and excellent customer service.

Pros and Cons

Pros: A vast selection of pop culture merchandise, a wide range of brands, frequent promotions and discounts, free shipping on orders of $79 and above, easy returns and exchanges, exemplary customer service. Cons: Prices can be higher compared to other retailers, limited inventory for some items, no rewards program for loyal customers.

User Experience

The website offers easy navigation with a user-friendly layout, allowing customers to filter products according to brands, categories, and price range. Each item has comprehensive details, images, and customer reviews, making it easier to discover new products and make informed decisions.

Pricing and Value for Money

Entertainment Earth's prices are comparable to other websites in the same niche, but some items can be a bit more expensive. However, the quality of the items justifies the price tags. With the frequent promotional offers and free shipping for orders of $79 and above, customers can save more and get better value for their money.

Alternatives

Entertainment Earth has some of the most extensive collections of pop culture merchandise, but there are other online retailers that offer similar items, such as Sideshow Collectibles, Fye, BoxLunch, and Hot Topic.

Customer Service

Entertainment Earth takes their customers' satisfaction seriously and provides excellent customer service with responsive and helpful agents. The company offers several channels to reach them, such as email, phone, or live chat. Their return and exchange policy is straightforward, and the process is smooth.

Product Quality and Selection

The quality of the products sold on Entertainment Earth is top-notch, and most of them are officially licensed by their respective brands. The website offers a broad selection of merchandise, from the latest releases to rare and exclusive items. The stock is regularly updated to ensure that customers can get the latest collectibles and limited edition items.

Website Usability

Navigating the website is straightforward and intuitive, thanks to its simple and modern layout. The search bar and filters work flawlessly, allowing customers to refine their search and find the desired items easily. The product pages are well-structured with high-quality images, detailed descriptions, and customer reviews, making it easy to compare products.

Returns and Exchanges

Entertainment Earth offers hassle-free returns and exchanges within 90 days of purchase. The process is easy to follow, and customers can initiate the return or exchange process by contacting customer service via email, phone, or live chat. The company offers a prepaid shipping label for returns or exchanges.

Promotions and Discounts

Customers can find frequent promotional offers and discounts on the website, such as buy one get one offers, free shipping for orders over $79, and seasonal discounts. Signing up for the mailing list is an excellent way to receive notification of the latest promotions and discounts.

Reputation

Entertainment Earth has a solid reputation in the industry, thanks to their decades of experience and excellent customer service. The company has earned a 4.7 out of 5 ratings on Trustpilot, with most customers praising the quality of the products and the exceptional service.

Payment Options

Entertainment Earth accepts various payment methods, such as credit cards, PayPal, Apple Pay, and Amazon Pay. The company uses SSL encryption to ensure that customer data is safe and secure.

Loyalty Programs

Entertainment Earth does not have a rewards program for loyal customers, but customers can save more by taking advantage of the frequent promotions and discounts.

Customer Reviews

The website allows customers to leave reviews on products, which is an excellent feature that helps potential buyers make informed decisions. Most of the reviews are positive, with customers praising the quality of the products and the exceptional customer service.

Community Involvement

Entertainment Earth is involved with a few charity causes, such as St Jude's Children's Research Hospital, to help children with life-threatening diseases. They also have a blog that discusses pop culture topics, and they often engage with their customers on social media.

Shipping and Cost

Entertainment Earth offers various shipping options at different rates, from standard shipping to express shipping. The company offers free shipping for orders over $79. The shipping cost depends on the weight, size, and destination of the package. Shipping to international destinations is also available, but the cost and delivery time may vary.

Entertainmentearth Recent User Reviews

User Rating

5 stars

13

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Reviewer Name: Frances B

Review Submission Date: 2022-10-24

Review Title: Resolved order
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Review Description: On November 7th, 20222 I received my funko pop that I originally ordered at the beginning of August. I had left a review here and the company responded and shipped the missing figure. This was too late as a gift for my daughter's birthday, but I really appreciate that the company followed up and made good on my missing order.

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Reviewer Name: Rene

Review Submission Date: 2022-09-30

Review Title: Minty items shipped early
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Review Description: I ordered some collectibles here and I must say My 1st experience was a good one. My order shipped out to me one month early! It was well packed and came in a fresh cardboard Box with Plenty of padding. It came in better condition than a lot of things I ordered from Walmart and target. I will definitely be coming back! Not to mention they had a promo going on which gave me free shipping. That helps a lot! I hadn't heard of them prior to this experience but now I will keep going back.

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Reviewer Name: CJA

Review Submission Date: 2022-09-28

Review Title: Love EE Distribution!
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Review Description: Love EE Distribution!! Their service is top-notch. We had some issues with a shipment. The operations manager packed the next one himself and sent me pictures. It worked out, they worked on their end to find out where the problem was. We think the freight company stacked them. Ask to have the no stacking cones put on top if you use LTL. Sales reps are constantly sending you good information. Thanks!

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Reviewer Name: IDKWTNTCY With Lalo GoMa

Review Submission Date: 2022-09-20

Review Title: This company is a scam
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Review Description: Worst online buying experience ever… I highly don’t recommend this company, horrible customer service and they never shipped your items and they don’t process refunds.... waste of time and money,,, I wonder how many people have they steal money from and I can’t believe there still operating

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Reviewer Name: Pitx Escaño

Review Submission Date: 2022-09-09

Review Title: We Already paid the product item.
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Review Description: We Already paid the product item.but EED said we have to pay it again.How can we pay the product item if we already paid it..Please check it..We have bank Transaction Record that EED Deducted it on our bank account...

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Reviewer Name: Alejandro Muñoz

Review Submission Date: 2022-08-26

Review Title: I had ordered a pop about a year ago…
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Review Description: I had ordered a pop about a year ago and the order was cancelled since it was out of stock. Then today a whole year and 3 months later I get a charge for this Funko pop that I clearly no longer want. Don't tell me to call customer service because I've done this 3 times to only hear that it's my fault and to get hung up by people who seem to hate their jobs. Please order from any other site, most unpleasant company I've ever had to deal with. Not to mention that there is still items that I've been waiting for for over half a year.

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Reviewer Name: Eduardo Barbier

Review Submission Date: 2022-08-26

Review Title: Funko Pop Batman 05 EE Exclusive
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Review Description: So I have a few items on pre-order with them and one of them finally shipped out. It was the Funko Pop Batman 05 with the comic background and it came damaged, corners dented, box damaged and the figure isn't even upright, it's at an angle. I had pre-ordered him because it said it was an EE exclusive and I've been seeing it in stores everywhere for the past 2 or 3 months. I will never order Funko Pops here again, and now I'm considering cancelling the rest of my pre-orders (not Funko related).

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Reviewer Name: General Grievous

Review Submission Date: 2022-08-19

Review Title: Absolute rubbish
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Review Description: Absolute rubbish. I had a wholesale account for years with this company. Spent thousands of dollars on stock. Then after covid coming back to see what I could get in to sell, found my account had been deleted. No email, no explanation nothing at all. Do not trust or buy from this company

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Reviewer Name: Alan Smith

Review Submission Date: 2022-08-18

Review Title: Out of all the major toy and…
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Review Description: Out of all the major toy and collectables stores they have the worst shipping and indifferent customer service...

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Reviewer Name: Matt Mahler

Review Submission Date: 2022-08-10

Review Title: Horrible shipping practices
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Review Description: Horrible shipping practices. I purchased 3 Blacklight horror pops. They shipped them separately in a box with paper and a thin piece of bubble wrap. Guess what? They came damaged 2 out of 3 times. I returned 2 of them and now have to wait for a restock. If they put time and effort and shipped them right I would not be writing this review. Stop being cheap and ship them correctly. This will be the last time I order from this company.