Entertainmentearth User Reviews

Introduction

Entertainment Earth is a popular online retailer specializing in a vast range of pop culture collectibles and licensed merchandise. This website offers a wide selection of action figures from top brands, such as Marvel, Star Wars, and DC Comics, as well as other collectibles such as statues, limited edition items, and even apparel. With over 25 years of experience in the industry, Entertainment Earth prides itself on providing a great customer experience with quality products and excellent customer service.

Pros and Cons

Pros: A vast selection of pop culture merchandise, a wide range of brands, frequent promotions and discounts, free shipping on orders of $79 and above, easy returns and exchanges, exemplary customer service. Cons: Prices can be higher compared to other retailers, limited inventory for some items, no rewards program for loyal customers.

User Experience

The website offers easy navigation with a user-friendly layout, allowing customers to filter products according to brands, categories, and price range. Each item has comprehensive details, images, and customer reviews, making it easier to discover new products and make informed decisions.

Pricing and Value for Money

Entertainment Earth's prices are comparable to other websites in the same niche, but some items can be a bit more expensive. However, the quality of the items justifies the price tags. With the frequent promotional offers and free shipping for orders of $79 and above, customers can save more and get better value for their money.

Alternatives

Entertainment Earth has some of the most extensive collections of pop culture merchandise, but there are other online retailers that offer similar items, such as Sideshow Collectibles, Fye, BoxLunch, and Hot Topic.

Customer Service

Entertainment Earth takes their customers' satisfaction seriously and provides excellent customer service with responsive and helpful agents. The company offers several channels to reach them, such as email, phone, or live chat. Their return and exchange policy is straightforward, and the process is smooth.

Product Quality and Selection

The quality of the products sold on Entertainment Earth is top-notch, and most of them are officially licensed by their respective brands. The website offers a broad selection of merchandise, from the latest releases to rare and exclusive items. The stock is regularly updated to ensure that customers can get the latest collectibles and limited edition items.

Website Usability

Navigating the website is straightforward and intuitive, thanks to its simple and modern layout. The search bar and filters work flawlessly, allowing customers to refine their search and find the desired items easily. The product pages are well-structured with high-quality images, detailed descriptions, and customer reviews, making it easy to compare products.

Returns and Exchanges

Entertainment Earth offers hassle-free returns and exchanges within 90 days of purchase. The process is easy to follow, and customers can initiate the return or exchange process by contacting customer service via email, phone, or live chat. The company offers a prepaid shipping label for returns or exchanges.

Promotions and Discounts

Customers can find frequent promotional offers and discounts on the website, such as buy one get one offers, free shipping for orders over $79, and seasonal discounts. Signing up for the mailing list is an excellent way to receive notification of the latest promotions and discounts.

Reputation

Entertainment Earth has a solid reputation in the industry, thanks to their decades of experience and excellent customer service. The company has earned a 4.7 out of 5 ratings on Trustpilot, with most customers praising the quality of the products and the exceptional service.

Payment Options

Entertainment Earth accepts various payment methods, such as credit cards, PayPal, Apple Pay, and Amazon Pay. The company uses SSL encryption to ensure that customer data is safe and secure.

Loyalty Programs

Entertainment Earth does not have a rewards program for loyal customers, but customers can save more by taking advantage of the frequent promotions and discounts.

Customer Reviews

The website allows customers to leave reviews on products, which is an excellent feature that helps potential buyers make informed decisions. Most of the reviews are positive, with customers praising the quality of the products and the exceptional customer service.

Community Involvement

Entertainment Earth is involved with a few charity causes, such as St Jude's Children's Research Hospital, to help children with life-threatening diseases. They also have a blog that discusses pop culture topics, and they often engage with their customers on social media.

Shipping and Cost

Entertainment Earth offers various shipping options at different rates, from standard shipping to express shipping. The company offers free shipping for orders over $79. The shipping cost depends on the weight, size, and destination of the package. Shipping to international destinations is also available, but the cost and delivery time may vary.