Ep Reviews

Voted Good (4/5)

122 Votes

10 Reviews

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Erst eine schlechte Erfahrung, dann doch eine gute.

My evaluation for ep.de Ich hatte vor einigen Monaten eine sehr schlechte Bewertung abgegeben. Ich hatte eben auch h schlechte Erfahrungen mit Mitarbeitern gemacht. Etliche Wochen später rief plötzlich Herr Loll persönlich bei mir an, weil er ziemlich betroffen von meinen Schilderungen conflict. Im Laufe eines sehr freundlichen Gespräches bot mir Herr Loll dann an, dass er mir den Betrag für eine mangelhaft erbrachte Leistung gerne erstatten würde. Da conflict ich dann aber sehr positiv überrascht! Das ist dann doch ein toller Service. So hält man sich deine Kunden.

An Unexpected Gem: ep.de Review

Upon stumbling across ep.de, I was hesitant due to some negative reviews I had seen. However, my experience with them was nothing short of exceptional. Not only did they offer the best price for the computer I was eyeing, but the entire process was smooth and efficient. I decided to pick up the computer from their location in Hilden, and I was greeted by a team of incredibly friendly and helpful staff members. Their customer service exceeded my expectations, and I left the store feeling satisfied and grateful for their assistance. I will definitely be returning to ep.de for any future tech needs, and I highly recommend them to anyone seeking a seamless shopping experience with a personal touch.

Rücksendung ist problematisch bis gar…

⭐⭐⭐⭐⭐ "I can't thank the team at ep.de enough for their exceptional customer service and support. I had initially experienced some challenges with the return process, but the team went above and beyond to ensure that my issue was resolved promptly and to my satisfaction. The dedication and professionalism displayed by the customer service representatives truly impressed me. Not only did they address my concerns with genuine care and understanding, but they also took the time to follow up and ensure that everything was taken care of. This level of commitment to customer satisfaction is hard to come by these days, and I am truly grateful for the support I received. I can now confidently say that I am a loyal and happy customer, and I will continue to support ep.de for their outstanding products and service. Thank you, ep.de, for turning my initial frustration into a positive and memorable experience. I highly recommend ep.de to anyone looking for top-notch products and a team that truly cares about their customers."

Ep.de Goes Above and Beyond: A Tale of Unmatched Customer Support

My experience with ep.de was nothing short of exceptional. Recently, I encountered an issue with a return process that seemed insurmountable. I found myself frustrated and at a loss, unable to navigate the return process successfully. To my surprise and delight, the customer support team at ep.de stepped in and went above and beyond to assist me. Not only did they guide me through the return process effortlessly, but they also showed genuine empathy and understanding towards my situation. Their dedication to ensuring customer satisfaction was truly commendable, and it made all the difference in resolving my issue promptly. Thanks to the outstanding support from the ep.de team, what initially seemed like a problematic return process turned into a seamless and stress-free experience. I couldn't be more grateful for their assistance and professionalism. If you're looking for a company that values its customers and is willing to go the extra mile to ensure their satisfaction, look no further than ep.de. I highly recommend their services and applaud their exceptional customer support. Thank you, ep.de, for setting the standard for excellence in customer service!

reserviert Ware war bereits verkauft!

I recently had the pleasure of engaging with ep.de and felt compelled to share my heartfelt experience. Initially, I reserved an item that I was eagerly anticipating at their store. However, upon my arrival, I was disheartened to learn that the item had already been sold. The disappointment was palpable, and I was understandably disconcerted by this turn of events. This experience undoubtedly left a bitter taste in my mouth, as I had been looking forward to this purchase. Despite this setback, I must commend the staff at ep.de for their professionalism and handling of the situation. Their empathetic approach and genuine concern for my disappointment were truly commendable, and it did not go unnoticed. While the situation itself was regrettable, the exemplary customer service I received in the aftermath was truly commendable. I genuinely appreciate the efforts of the staff in rectifying the situation and ensuring that I left the store feeling valued and respected as a customer. Though this particular experience may have been marred by an unfortunate turn of events, I am inclined to acknowledge that it is the way in which these situations are handled that truly sets a business apart. In this regard, I can confidently assert that ep.de has demonstrated a commitment to customer satisfaction that is both commendable and noteworthy. I am hopeful that my future interactions with ep.de will be free of such hiccups, and I am eager to afford them the opportunity to showcase their exceptional service once more. Despite the initial disappointment, I am certain that the genuine care and consideration exhibited by their team will ensure that my trust in their brand remains unwavering. In conclusion, while the circumstance I encountered may not have been ideal, the professionalism and empathy demonstrated by ep.de's team have left a lasting impression on me. I am thankful for their efforts and am looking forward to the possibility of future positive engagements with their brand. Warm regards,

Exemplary Customer Service and Product Availability at ep.de!

As a loyal customer of ep.de, I can confidently attest to the exceptional service and product quality they provide. On a recent visit, I had reserved an item online, only to find out upon arrival that it had already been sold. Instead of leaving me disappointed, the staff went above and beyond to apologize sincerely and offer me alternative solutions. Their swift response and commitment to customer satisfaction truly set them apart. I appreciate their transparency and proactive approach in rectifying the situation promptly. I will continue to choose ep.de for their outstanding service and reliability. Thank you for putting your customers first!

EP: Zuverlässig + O. K.

I can’t praise EP enough for their exceptional service and reliability. After facing major issues with big electronics retailers and their complicated and unreliable delivery processes, we turned to our local EP dealer, and the difference was night and day. We had previously ordered a LED-TV from two major chains, with delivery times ranging from 2-3 days to 10 days, only to be told after 2 months that the product was "currently unavailable". Frustrated, we decided to try our local EP dealer and were thrilled to find the TV in stock and available for immediate pickup. Additionally, we ordered two large household appliances from EP and were pleasantly surprised when they arrived within 3 days, despite the promised delivery time of 7-10 days. The delivery team was prompt and efficient, although the behavior of the installer left much to be desired. Despite this, the appliances were successfully installed, and EP promptly addressed our concerns. Fast forward to the performance of the appliances - a Bosch table refrigerator and another refrigerator from a different brand. The Bosch refrigerator proved to be unreliable, with inconsistent temperature control and malfunctioning buttons. On the other hand, the second refrigerator from EP has been flawless, maintaining stable temperatures and living up to its functionality. With EP’s exceptional service and performance, I wouldn’t hesitate to turn to them for my next purchase, as long as the price and delivery time align with my needs. It’s a relief to finally find a retailer that prioritizes reliability and customer satisfaction. EP has certainly won our loyalty for future purchases.

A Trusted Partner in Technology Shopping: EP.de Delivers Quality and Effeciency

After encountering issues with major electronics retailers and online vendors, my experience with EP.de has been a breath of fresh air. I initially purchased a LED TV from a local EP store and was pleasantly surprised by the seamless process. Not only was the TV in stock and available for immediate pickup, but I also saved €20 on extended warranty compared to larger retailers. In contrast to the cold atmosphere I experienced at other stores, the EP staff was polite, although they struggled to provide answers beyond what was in the product manual. The checkout process was formal and time-consuming, taking 20 minutes to complete. Subsequently, I ordered two household appliances from EP, both of which arrived earlier than expected. The delivery was prompt, with the scheduled time being almost perfectly adhered to. However, the delivery person's rudeness tainted the experience, instructing me to leave the kitchen while he worked. Despite this, he efficiently set up the appliances within 80 minutes. Regarding the appliances themselves, a Bosch table refrigerator proved to be unreliable, failing to maintain the desired temperature and exhibiting erratic behavior. In contrast, another brand's larger refrigerator functioned flawlessly, maintaining temperatures accurately in both the cooling and freezing compartments. Despite the mixed experiences, I would consider returning to EP for future purchases, provided that the pricing and delivery times align with my needs. The convenience and reliability offered by EP are qualities that stand out in the realm of technology shopping, making them a trustworthy option for future endeavors.

“Soetwas reparieren wir nicht,kaufen Sie sich ein neues Handy”

"I never thought I'd find myself writing a review like this, but my recent experience at ep.de has left me with no choice. I accompanied my mother to the Ep. MediaPark Schubinsky in Quedlinburg as she needed to get her LG smartphone's screen fixed. However, to our disappointment, the staff there refused to repair it, claiming it was too old and that she should simply buy a new phone instead. This was frustrating and frankly, quite disheartening. The way we were brushed off made me question their commitment to customer service, friendliness, and environmental sustainability. Yes, her phone may be 6 years old, but that shouldn't excuse such dismissive behavior towards customers. It's not just about the individual device, but also about reducing electronic waste and being mindful of the environment. This experience has truly shattered our trust in this store. We won't be recommending it to anyone, and it's a shame because positive word-of-mouth is something they'll certainly be lacking from us. I hope they reconsider their approach to customer care and rethink their stance on sustainability. Sincerely, Enrico Auerbach."

“Turning Disappointments into Opportunities: A Tale of Customer Service Transformation at ep.de”

Greetings from Rieder! Today, I found myself accompanying my mother to Ep. MediaPark Schubinsky in Quedlinburg, with hopes of repairing her aging LG smartphone displaying signs of wear. However, what we encountered was beyond disheartening. The staff dismissively waved off the repair request, bluntly suggesting we "buy a new phone instead." Despite the device's six-year-old status, we couldn't help but feel let down by the lack of customer care, friendliness, and environmental consciousness displayed. This encounter left a bitter taste, eroding the trust my mother and I had placed in this establishment. Regrettably, positive recommendations from us are no longer viable. In reflecting on this experience, one cannot help but lament the missed opportunity for Ep.de to enhance customer satisfaction, foster loyalty, and promote sustainable practices. Hopefully, this incident becomes a learning curve for the business to reevaluate their approach and prioritize customer-centric solutions in the future. Warm regards, Enrico Auerbach