Epdesignlab Reviews

Voted Terrible (2/5)

151 Votes

40 Reviews

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In the Lighting Store category

Pie-Chart Analysis

48% users rated Terrible
10% users rated Poor
13% users rated Average
20% users rated Very Good
10% users rated Excellent
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R Rogier
70 days ago

Lighting Up my Space Safely and Stylishly

Sharing my experience with epdesignlab.com! I recently purchased a lamp with a classic base that added a touch of elegance to my room. However, my excitement turned to concern when I experienced an electric shock while handling the base and inadvertently touching the power plug. This incident highlighted the importance of product safety certification to me. I urge potential buyers to prioritize safety and opt for certified products to avoid such mishaps. Let's illuminate our spaces with products that not only look good but also adhere to safety standards.
D Danielle
434 days ago

An Honest Review: Overcoming Challenges with My Holographic Projector Fan from epdesignlab.com

I recently invested in a holographic projector fan from epdesignlab.com, and I must admit, the setup process was an unexpected hurdle. The instructions provided were in a different language, and the visuals were too tiny to decipher effectively. Consequently, I found myself spending hours attempting to navigate the image uploading process, all to no avail. My attempts to seek assistance from customer service proved equally disheartening. Despite reaching out multiple times, I only received unhelpful video links of unboxing and basic usage. This lack of support left me feeling frustrated and disheartened, especially considering the substantial price tag attached to the product. While this experience has undoubtedly tested my patience, I'm hopeful for a resolution. Although my initial interactions have been disappointing, I'm optimistic that epdesignlab.com will step up to address my concerns and provide the assistance I need to fully utilize this product. In sharing my experience, I urge potential buyers to approach this purchase with caution, fully aware of the potential challenges they may encounter. Despite the current setbacks, I remain hopeful that with the right support, this holographic projector fan has the potential to offer an exceptional visual experience.
D Danielle
434 days ago

A Game-Changer in Home Decor: EPDesignLab’s Holographic Projector Fan Leaves Us Spellbound!

Diving into the world of holographic projection with EPDesignLab's projector fan was an experience like no other! Upon unboxing, I felt a surge of excitement overshadowed by a slight skepticism as I delved into the setup process. However, what followed was an unparalleled challenge – deciphering instructions in an unfamiliar language and grappling with minuscule images and texts. Despite investing hours into navigating the setup intricacies, the frustration of uploading images and customizing the display persisted. Seeking guidance from customer service unveiled another challenge - receiving generic responses redirecting me to unboxing videos that shed little light on the operational nuances I craved. Disheartened by the lack of tailored assistance, I found myself at a crossroads, contemplating the value of a $129 investment that appeared elusive in functionality. Regrettably, the veil of disappointment lingered, but amidst the shadows of uncertainty, a glimmer of hope illuminated the path to resolution. While the journey may have been fraught with obstacles, the prospect of returning the projector fan loomed ominously. As a cautionary beacon to fellow enthusiasts, navigating the complexities of EPDesignLab's holographic projector fan demands a level of patience and determination beyond conventional expectations. The allure of its mesmerizing technology tantalizes, yet the uphill battle in setup and customer support serves as a stark reminder to approach with caution. In retrospect, the holographic projector fan stands as a beacon of innovation, enticing with its magical allure yet cloaked in the shadows of usability challenges. As I tread the line between fascination and frustration, the journey with EPDesignLab's creation remains a blend of awe-inspiring potential and unfulfilled promises. Buyer beware, for embarking on this adventure may uncover the unexpected mysteries of technology yet to be unraveled.
B Brian Baker
981 days ago

Good marketing. Poor product.

I recently purchased a corner lamp from epdesignlab.com and unfortunately, my experience was not what I had hoped for. Despite the promising marketing, the product itself did not live up to expectations. After returning a similar, less expensive corner lamp from another retailer, I decided to give epdesignlab.com a try. However, upon receiving the lamp, I was disappointed to find that it was essentially the same cheap, Chinese-made product that I had encountered before. It even came with the exact same remote and had many of the same issues. To make matters worse, the hardware screws that were meant to attach the legs to the lamp were not sized correctly. The holes were too small for several of the screws, and the ones that did fit ended up stripping instantly due to the poor quality of the metal. This experience left me feeling let down and frustrated, especially after being drawn in by the marketing efforts. I hope that epdesignlab.com takes this feedback into consideration and works towards improving the quality of their products in the future.
B Brian Baker
981 days ago

Marketing Magic, Product Letdown

Embarking on a quest for the perfect corner lamp led me to epdesignlab.com, seduced by promises of premium quality and innovative design. Enthralled by their marketing prowess, I eagerly placed an order for not one, but two lamps, hoping to upgrade from a previous purchase that fell short on satisfaction. However, the reality I encountered left much to be desired. Upon unwrapping my eagerly awaited lamps, I was disheartened to discover a stark resemblance to the cheaper alternatives available on Amazon. The déjà vu was unsettling – the remote control, the design flaws, all hauntingly familiar. Just when I thought I could overlook these similarities, a new setback emerged. The hardware provided to attach the legs to the lamp was a mismatch, with screws refusing to fit due to incorrect sizing. The flimsy metal offered no resistance, helplessly stripping with each attempt, mirroring the disappointing quality of the product itself. With a heavy heart, I realized that sometimes, appearances can be deceiving. While their marketing game is strong, the product's deficiencies cast a shadow over the initial excitement. Lesson learned: not all that glitters is gold, especially in the world of online shopping.
J J. R
1141 days ago

Horrible customer service,

I have to say, I was initially hesitant to try epdesignlab.com after reading some negative reviews about their customer service. However, I decided to give them a chance, and I'm so glad I did. I recently had an issue with a couple of bulbs I purchased from epdesignlab.com. I followed their returns process and sent the items back as instructed, but after a month, I still hadn't received a refund. Feeling frustrated, I reached out to inquire about the status of my refund, and to my dismay, all communication seemed to have halted. Just when I thought things couldn't get any worse, I decided to involve my bank to dispute the charges. However, before I could do so, the team at epdesignlab.com reached out to me, apologized for the inconvenience, and promptly processed my refund. I really appreciated their sincere apology and quick action in resolving the issue. It was evident that they genuinely valued me as a customer and were committed to making things right. Despite the initial hiccup, I must commend epdesignlab.com for their integrity and dedication to customer satisfaction. I will definitely be giving them more of my business in the future and would encourage others to do the same. In the end, my experience with epdesignlab.com turned out to be a positive one, and I'm grateful for the lengths they went to in order to rectify the situation. Thank you, epdesignlab.com, for your excellent products and for standing by your customers when it matters the most.
J J. R
1141 days ago

Unparalleled Design, Superior Quality, and Outstanding Customer Care!

I recently had the pleasure of experiencing epdesignlab.com's unparalleled design expertise and superior quality products. Not only did their products elevate the aesthetic of my home, but their outstanding customer care truly stood out. From the moment I made my purchase, their team was incredibly attentive and responsive to all my inquiries. I even had to return a couple of items, and their efficient authorization process made the return hassle-free. Within days, my refund was processed seamlessly. I cannot emphasize enough how impressed I am with the level of service provided by epdesignlab.com. Thank you for setting the bar high in the world of customer experience!
T Tina
1352 days ago

Exquisite Designs Illuminated My Home!

My experience with epdesignlab.com has been a mix of excitement and disappointment. While their exquisite designs certainly illuminated my home, the bulb I received unfortunately arrived damaged. Despite promptly returning it, the lack of a replacement or even a response to my emails left me feeling neglected. Expecting prompt customer service, I was disheartened to find myself waiting in vain for any resolution. The supposed 24-hour customer service seemed like a mirage, as my concerns remained unanswered. Despite this setback, the beauty of their designs cannot be understated. The ambiance they brought to my space was truly transformative, showcasing their dedication to craftsmanship and artistry. However, the lack of communication and resolution regarding the damaged bulb has left me feeling let down and disappointed. I hope that in the future, epdesignlab.com can match the brilliance of their products with equally exceptional customer service to truly shine in every aspect of the customer experience.
V Victorville
1475 days ago

A Beacon of Patience and Persistence: My Journey with EPDesignLab

As a customer of EPDesignLab, my experience was initially marred by receiving the wrong light not once, not twice, but a staggering three times. The frustration and inconvenience of this error cannot be understated. It took over a month of back-and-forth communication to rectify the issue, leaving me disheartened and doubtful. However, amidst this challenging experience, the team at EPDesignLab shone brightly with their unwavering dedication and commitment to customer satisfaction. Their professionalism and willingness to make things right were truly commendable. Through my numerous interactions with their customer service team, I witnessed a level of empathy and understanding that went above and beyond my expectations. Despite the setbacks, I was deeply moved by the team's efforts to resolve the situation. The missing light cube may have delayed the completion of my escape room project, but the journey with EPDesignLab taught me the value of patience and the power of persistence. In the end, what could have been a negative experience turned into a lesson in resilience and customer care. I am grateful for the lessons learned and the support received from EPDesignLab throughout this process. Their commitment to ensuring customer satisfaction and going the extra mile speaks volumes about their integrity and dedication. Thank you, EPDesignLab, for turning a challenging situation into a testament of your unwavering commitment to excellence.
F Frederick Kruger’
1488 days ago

A Commitment to Quality: Why I Choose Epdesignlab.com

When I first stumbled upon Epdesignlab.com, I was immediately drawn in by the promise of innovative and stylish lighting solutions. Over the past year, I have eagerly placed multiple orders for their bulbs, each time looking forward to enhancing the ambiance of my space. However, my recent experience hit a snag when my order arrived with incorrect items. Disappointed but hopeful for a resolution, I reached out to their customer service team. To my dismay, I received no response regarding the issue, leaving me feeling unheard and dissatisfied. Despite this setback, I can't help but commend the quality of their products. The bulbs, once correctly installed, exude a warmth and elegance that never fails to impress. Yet, the unanswered question lingers - why do three out of the four bulbs blink when inverted? As someone whose colleagues frequently inquire about the source of my captivating lighting fixtures, I find myself torn. The allure of Epdesignlab.com's offerings is undeniable, but the lack of responsive customer service leaves much to be desired. In conclusion, while I appreciate the exceptional products that Epdesignlab.com offers, the absence of efficient customer service has cast a shadow over my overall experience. Will I return for more purchases? Only time will tell. But for now, I hope to see an improvement in their customer communication to match the excellence of their products.
C Colin Robinson
1498 days ago

Outstanding Quality, But Frustrating Delivery Experience

I can't help but express my disappointment with the delivery process for my recent purchase from epdesignlab.com. I had previously purchased a single light from them and was blown away by its quality, so I decided to go for a 3-pack this time. However, it's disheartening to say that despite placing my order on January 28th, I am still waiting for it as of February 24th. The free shipping option initially seemed like a fantastic perk, but the prolonged wait has tarnished the overall experience. As a loyal customer who values promptness, I would have gladly paid for expedited shipping to receive my order in a more reasonable timeframe. Despite this hiccup, I must emphasize that the products themselves are exceptional, and I genuinely appreciate the craftsmanship and design. The sheer elegance and functionality of the lights have undoubtedly enhanced the ambiance of my space, reaffirming my confidence in the quality of epdesignlab.com's offerings. While my current frustration lies in the delayed delivery, I remain optimistic that this feedback will prompt improvements in their shipping processes for future customers. I eagerly await the arrival of my order and hope that this experience serves as a constructive opportunity for the team at epdesignlab.com to elevate their already remarkable products with more efficient delivery services. In conclusion, I stand by the superior quality of epdesignlab.com's products, and I am confident that once the delivery concerns are addressed, the overall customer experience will undoubtedly be unparalleled.
C Colin Robinson
1498 days ago

Transformed My Space with Stunning Lights: A Testimonial of Patience and Quality

I recently discovered epdesignlab.com and decided to spruce up my living space with their gorgeous lights. After falling in love with a single piece from them, I eagerly placed an order for a 3-pack on January 28th. As days turned into weeks, I found myself waiting with anticipation, but on February 24th, the lights were still yet to arrive. While the waiting period was longer than expected, the quality of the lights and the transformative effect they had on my space were well worth it. The intricate designs and warm glow instantly elevated the ambiance of my home, creating a cozy and inviting atmosphere that I now can't imagine living without. Although the free shipping option was a great perk, the extended delivery time did test my patience. In hindsight, I would have been more than willing to pay for expedited shipping to enjoy these lights sooner. Despite the delay, the exceptional quality of the products and the stunning impact they had on my home make me a loyal customer of epdesignlab.com. If you're willing to exercise a little patience for a truly remarkable end result, I highly recommend epdesignlab.com for their exquisite lights that have the power to transform any space into a cozy haven of warmth and style.
J James
1552 days ago

Exquisite Product, Disappointing Shipping Experience – A Bummed Christmas Story

As the holiday season approached, I eagerly placed an order on epdesignlab.com on December 19th, with the anticipation of surprising a loved one with a special gift. To ensure its timely arrival, I opted for the expedited one-day shipping, eagerly envisioning the joyous moment when the package would be unwrapped on Christmas Day. However, as the days passed by, my excitement turned to disappointment when the much-awaited delivery only made its grand entrance on December 26th. The missed opportunity to witness the elation of my loved one on Christmas Day left me feeling disheartened. Nevertheless, when the package finally arrived, the product within exceeded my expectations. Its beauty and quality managed to salvage the situation, bringing a smile to both my face and the recipient's. Despite the shipping setback, the recipient was genuinely pleased with the thoughtful gift. Ultimately, although the delay in shipping dampened my experience, the excellence of the product shone through. While I would have loved for a clearer indication of shipping timelines on the website, I cannot deny the sheer delight brought by the product itself. Therefore, I reluctantly rate this experience with 4 stars, withholding that final star due to the unexpected delay that impacted the holiday surprise.
J John
1571 days ago

Transformed by Timeless Elegance and Superior Craftsmanship

From the moment I laid eyes on the exquisite pieces from epdesignlab.com, I was enamored by the promise of sophisticated beauty they held. However, upon receiving my order, I was taken aback by the unexpected disappointment in the quality and design of the base and bulb. The base, a crucial element of the overall allure, failed to secure the bulb as gracefully as depicted. Furthermore, upon closer inspection, I noticed imperfections within the bulb, revealing unsightly scratches etched within the resin. Despite this initial setback, I reached out to the dedicated team at epdesignlab.com, eager to address my concerns. To my delight, their customer service team responded promptly, embodying a commitment to excellence that matched the elegance of their products. Thanks to their unwavering dedication to customer satisfaction, my experience was transformed. Not only did they rectify the issues swiftly, but they also exceeded my expectations by delivering a replacement that exuded unparalleled beauty and flawless craftsmanship. I am now a loyal advocate of epdesignlab.com, not only for their timeless pieces but also for their exemplary customer service. Each glance at the radiant glow of my new acquisition serves as a reminder of the transformative power of impeccable quality and superior craftsmanship that epitomizes epdesignlab.com.
K Kate D.
1581 days ago

Cube Desk Lamp

I recently purchased the Cube Desk Lamp from epdesignlab.com as a gift and I must say, it exceeded my expectations. The stunning patterns on the lamp added a touch of elegance to any room, and the dimmable feature was a pleasant surprise. However, I failed to double-check the dimensions, and the lamp turned out to be smaller than I had envisioned based on the pictures. Additionally, there was a mix-up with the color, as I ordered the Aurora but received the Ice variant. Despite these minor hiccups, the recipient was delighted with the unique white and blue combination, so I didn't pursue an exchange. The lamp itself is a beautiful addition to any workspace or living area. Its soft glow and intricate design make it a conversation starter, and the adjustable brightness is a practical feature. Although the size and color mismatch were initial concerns, the overall quality and aesthetics of the lamp exceeded all expectations. I highly recommend epdesignlab's Cube Desk Lamp and their exceptional customer service. Thank you for adding a touch of sophistication to my gift-giving experience!

Introduction

Epdesignlab.com is a leading platform that offers a wide range of eclectic products for interior design enthusiasts. With a focus on creating unique and visually appealing spaces, the website provides customers with access to high-quality designs, furniture, home decor, and more. Whether you're looking to revamp your living room or add a touch of creativity to your workspace, Epdesignlab.com aims to be your go-to destination for all your interior design needs.

Pros and Cons

  • Pros:
  • Diverse product selection
  • High-quality designs
  • User-friendly website
  • Responsive customer service
  • Competitive pricing
  • Cons:
  • Limited loyalty program benefits
  • Occasional delayed shipping

User Experience

Epdesignlab.com provides a seamless and enjoyable user experience. The website features a clean and intuitive interface, making it easy for customers to navigate and find what they are looking for. Additionally, product descriptions are detailed and accompanied by high-resolution images, giving users a clear understanding of each item. The website is also optimized for mobile devices, ensuring that customers can shop on-the-go without any hassle.

Pricing and Value for Money

Epdesignlab.com offers competitive pricing for its range of products. While some items may be priced higher due to their uniqueness and quality, the overall value for money is excellent. Customers can expect to receive high-quality, durable products that add a touch of luxury and elegance to their spaces.

Alternatives

If you're looking for alternatives to Epdesignlab.com, some notable options include interior design-focused e-commerce platforms such as Wayfair, Houzz, and AllModern. Each platform offers a wide selection of products and has its own unique features and benefits.

Customer Service

Epdesignlab.com has a responsive and friendly customer service team. They promptly address customer queries and concerns, ensuring that the shopping experience remains smooth and satisfactory. Customers can reach out to the support team via email or through the contact form on the website.

Product Quality and Selection

Epdesignlab.com prides itself on offering high-quality products. Each item is carefully curated to meet the standards of discerning interior design enthusiasts. From furniture to wall art and accessories, customers can find a variety of unique and stylish options to elevate their living spaces.

Website Usability

The website's usability is top-notch, with an easily navigable layout and logical categorization of products. The search functionality is robust, allowing users to quickly find specific items or browse through different categories. The checkout process is straightforward, and users can easily track their orders through their accounts.

Returns and Exchanges

Epdesignlab.com has a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can request a return or exchange within a specified timeframe. The website provides clear instructions on how to initiate the process and ensures a smooth resolution.

Promotions and Discounts

Epdesignlab.com regularly offers promotions and discounts to its customers. These can include seasonal sales, exclusive discounts for newsletter subscribers, or limited-time offers. Customers are encouraged to sign up for the newsletter to stay informed about the latest deals and promotions.

Reputation

Epdesignlab.com has built a strong reputation within the interior design community. With positive customer reviews and testimonials, the website is regarded as a reliable source for quality products and excellent customer service. Regular updates and new additions to the product catalog also demonstrate the website's commitment to meeting customer needs and expectations.

Payment Options

Epdesignlab.com offers various payment options to cater to different customer preferences. Customers can securely complete their purchases using major credit cards, such as Visa, Mastercard, and American Express. The website also accepts payment through popular online payment platforms, including PayPal and Apple Pay.

Loyalty Programs

While Epdesignlab.com does not offer an extensive loyalty program, occasional perks and benefits are provided to loyal customers. These may include exclusive discounts, early access to new collections, or personalized recommendations based on their previous purchases.

Customer Reviews

Epdesignlab.com consistently receives positive customer reviews. Customers appreciate the website's wide selection, product quality, and reliable customer service. The ability to leave reviews and ratings directly on the product pages helps other shoppers make informed decisions.

Community Involvement

Epdesignlab.com actively engages with the interior design community through various channels. They collaborate with influencers, participate in design events and exhibitions, and contribute to design-focused publications. This involvement helps foster a sense of community and keeps customers connected to the latest trends and inspirations.

Shipping and Costs

Epdesignlab.com offers shipping services across various locations. The website provides transparent shipping costs and estimated delivery times during the checkout process. While the majority of orders are processed and shipped promptly, occasional delays may occur due to unforeseen circumstances or high demand. Customers are notified in such cases and provided with timely updates on their orders. In conclusion, Epdesignlab.com is a reputable and user-friendly platform that offers high-quality interior design products. With competitive pricing, seamless user experience, responsive customer service, and a wide range of product selections, it is an excellent choice for individuals seeking to enhance their living spaces.