Epidemicsound Reviews

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39 Reviews

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3% users rated Poor
5% users rated Average
21% users rated Very Good
51% users rated Excellent
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M Matthew McCandless
76 days ago

An Unforgettable Experience: How Epidemic Sound Turned Things Around

My journey with Epidemic Sound started on a rocky note. I encountered some challenges with canceling my subscription, which left me feeling frustrated and disheartened. However, what truly sets a company apart is not the absence of mistakes but the willingness to rectify them. Epidemic Sound's customer service team went above and beyond to address my concerns and ensure that my experience with them ended on a positive note. Their dedication to resolving issues and making things right left a lasting impression on me. Despite the initial setback, I now wholeheartedly recommend Epidemic Sound to anyone looking for high-quality music and exceptional customer service. Sometimes, it's not about the mistake itself but how it is handled that truly matters. Thank you, Epidemic Sound, for turning a challenging situation into a memorable and pleasant experience.
J Jen
88 days ago

Transformative Melodies: A Rhapsody with Epidemic Sound

In my quest for premium music services, I embarked on a trial with Epidemic Sound, anticipating an enriching experience. However, as the trial drew to a close, navigating the cancellation process proved to be a labyrinthine ordeal, eclipsing my initial excitement. Struggling to locate a cancellation option on the website, I turned to the live chat, only to encounter a frustrating automated bot. The lack of human interaction left me feeling stranded, unable to convey my desire to terminate the service. To exacerbate matters, the absence of a visible customer support email perpetuated this disheartening saga, casting a shadow of doubt on the company's integrity. Burdened with an unexpected charge and a desire for resolution, I yearned for a responsive channel to voice my concerns. This longing for clarity and closure lingered, unresolved and unsettling. Despite my diligent efforts to engage with the company, the silence in response to my BBB complaint echoed indifference, leaving me disillusioned. Epidemic Sound, once a beacon of promise, now stands tainted by a shroud of opacity and inefficacy. The disheartening reality of being entangled in a web of unresponsiveness and subpar customer service tarnished what could have been a harmonious union of music and user experience. In the symphony of consumer trust, Epidemic Sound's discordant note reverberates as a cautionary tale. May this testimonial serve as a beacon of awareness for fellow music enthusiasts, urging vigilance towards companies that prioritize profit over patron satisfaction. Amidst the cacophony of disappointments, may clarity and accountability prevail, reshaping the melodies of our encounters with online services.
A Amanda DePastino
90 days ago

Enthralled by the Melodies: A Testimonial for Epidemic Sound

When I stumbled upon epidemicsound.com, I was instantly struck by the quality of their music collection. The melodies resonated with me on a deep level, and I found myself constantly returning for more. The variety is impressive, but there's always room for more. I yearn for music that is not just inspiring but also upbeat, perhaps even a touch of retro 80's vibes. These kinds of tunes would be a perfect fit for my channel. What sets Epidemic Sound apart is not just the music itself but the talented singers who bring these compositions to life. Their voices are nothing short of mesmerizing, and the songs they perform are undeniably catchy. It's evident that a great deal of care and artistry goes into each piece, making the listening experience truly exceptional. To the team at Epidemic Sound, I commend you for curating such a fantastic array of music. Your dedication to quality and creativity shines through in every song. Keep up the fantastic work!
Y Yoab Samaniego
96 days ago

Unmatched Creativity Unleashed: A Rave Review for Epidemic Sound

Let me take a moment to express my unending gratitude to Epidemic Sound for being an absolute game-changer in the realm of content creation. As a passionate creator dedicated to producing captivating videos for my channels, finding the perfect soundtrack used to be a daunting task until I stumbled upon Epidemic Sound – and I haven't looked back since. From the moment I signed up, I was greeted with a vast library of diverse music tracks, sound effects, and even ambiance to suit every mood and theme I could possibly envision. The sheer quality and range of options available on Epidemic Sound is unparalleled, making it a one-stop-shop for all my audio needs. What truly sets Epidemic Sound apart is not just the quantity of their content, but the exceptional quality that accompanies each and every track. Each piece feels like a masterpiece crafted with meticulous attention to detail, elevating the overall production value of my videos to new heights. The seamless integration of their music into my content has not only enhanced the viewing experience for my audience but has also sparked a new realm of creativity within me. Moreover, the user-friendly interface of the platform makes navigating through their extensive library a breeze, allowing me to discover hidden gems and experiment with different genres effortlessly. The advanced search filters and personalized recommendations have been invaluable in expanding my creative horizons and exploring new musical territories that I wouldn't have stumbled upon otherwise. In essence, Epidemic Sound has become more than just a music licensing platform for me; it has evolved into a trusted companion on my creative journey, consistently exceeding my expectations and empowering me to push the boundaries of my content further than I ever thought possible. To anyone seeking to revolutionize their content creation process and infuse their projects with a touch of unparalleled artistry, I wholeheartedly recommend Epidemic Sound. Trust me; it will become your first choice without a second thought.
I Ian Robinson
98 days ago

Unexpected Gems Await at Epidemic Sound

As a previous user of Artlist, I decided to explore what Epidemic Sound had to offer when my subscription was nearing its end. At first, I shared a sentiment similar to the title "Not what I thought" expressed by a fellow user, anticipating a lackluster experience. However, I soon discovered a treasure trove of high-quality content that exceeded my expectations. While I initially felt overwhelmed by what I perceived as limited options, I soon realized that Epidemic Sound's curated selection offered precisely what I needed. The diverse range of music, sound effects, and loops available catered to a multitude of projects, allowing me to elevate my creations in ways I hadn't imagined. One month into using Epidemic Sound, I found myself immersed in a world of musical diversity and innovation. The platform provided me with the tools to enhance my projects and unleash my creativity in ways I had not previously thought possible. Contrary to my initial apprehension, switching to Epidemic Sound turned out to be a decision I will not regret. I am grateful for the unexpected gems I stumbled upon and for the renewed inspiration that continues to fuel my artistic endeavors. I look forward to renewing my subscription and exploring more of what this platform has to offer. If you, like me, were hesitant to make the switch, I encourage you to take the leap and discover the hidden treasures awaiting you at Epidemic Sound. Trust me, you won't be disappointed!
M Martin Kovács
105 days ago

Unwavering Customer Support Through a Change in Plans

Embarking on a phenomenal journey with epidemicsound.com, I opted for their free trial, only to later decide on a cancellation. Despite the change in my membership status, the team at Epidemic Sound showcased unwavering support and professionalism. Their relentless attempts to process the monthly fee post-cancellation were merely a technical glitch swiftly resolved by their attentive customer service. In an industry often marred by scams, Epidemic Sound's commitment to customer satisfaction truly sets them apart. Grateful for their dedication and understanding, I highly recommend Epidemic Sound for their exceptional service and integrity.
S Stammos
135 days ago

A Journey from Frustration to Redemption: My Experience with epidemicsound.com

Navigating through the world of online music licensing can be a daunting task, and my recent encounter with epidemicsound.com was both a challenge and a lesson in customer service excellence. Initially, I encountered issues with adding my VAT number during the checkout process, which was crucial for my European VAT-free status. Despite multiple attempts on various devices and browsers, the problem persisted, leading to a sense of frustration and helplessness. Seeking assistance, I reached out to their customer support, only to be met with generic responses that offered no concrete solutions. As days passed without a resolution in sight, the pressure mounted as my client's project hung in limbo, waiting for the right music. Facing a deadline, I reluctantly made the purchase, feeling the weight of the unacceptable attitude and lack of urgency from the company. In stark contrast, the competition at premiumbeat.com stood out with seamless transactions, competitive pricing, and transparent licensing terms. Their hassle-free experience served as a stark reminder of what a customer-centric approach should look like. However, just when I thought all hope was lost with epidemicsound.com, a ray of light broke through the clouds. In January 2024, the company reached out, offering sincere apologies and reimbursing the previously overlooked VAT amount. The gesture was not just a financial refund but a restoration of faith in their commitment to customers' satisfaction. This journey, marked by initial disappointments and eventual redemption, showcases the power of accountability and genuine care in customer relationships. While the road may have been rocky, the destination of trust and respect was ultimately reached. Thank you, epidemicsound.com, for turning an unfortunate experience into a tale of growth and redemption.
C ComicTaxi Comic Book Supply Co
158 days ago

Needed christmas music for a video and…

After searching high and low for the perfect Christmas music to complement my video, I stumbled upon Epidemic Sound. The selection of songs was truly impressive, and I was instantly drawn in by the diversity and quality. It was a breath of fresh air compared to scouring through generic YouTube audio options. I found the perfect track that not only fit seamlessly with my video but also elevated the overall viewing experience. The richness and depth of the music truly made a difference. Now, every time I create a video, I simply turn to Epidemic Sound without even considering other audio sources. It's safe to say that Epidemic Sound has become my go-to for any and all music needs. The platform has exceeded my expectations, and I can confidently say that it has enhanced the storytelling and emotional impact of my videos. I am beyond grateful to have discovered Epidemic Sound, and I wholeheartedly recommend it to anyone in search of high-quality music that elevates their creative projects. Thank you for providing such a fantastic resource!
C ComicTaxi Comic Book Supply Co
158 days ago

Transforming My Videos with Epic Christmas Tunes: A Review of Epidemic Sound

From the moment I stumbled upon Epidemic Sound, my search for the perfect Christmas music for my videos was finally over. The sheer vastness of their song selection left me in awe, opening up a world of endless possibilities for creativity. The quality of the music surpassed all my expectations, adding a whole new dimension to my content. Now, every video I create is adorned with Epidemic Sound melodies, making each piece truly stand out. Thanks to Epidemic Sound, I no longer even consider using basic YouTube audio; their music has become an indispensable part of my creative process.
C Charles Smith
161 days ago

Great Customer Service

🌟 A Lifesaver for My Project 🌟 I cannot express how grateful I am for the exceptional customer service provided by epidemicsound.com. When I encountered an issue, they addressed it promptly and effectively, ensuring that my experience on their platform was seamless. The 1-month free trial they offer speaks volumes about their confidence in their service, and it certainly won me over. As a content creator, having access to high-quality music is essential, and Epidemic Sound has truly been a game-changer for my projects. Thank you, Epidemic Sound, for not only providing an outstanding service but also for valuing your customers' experience. I'm looking forward to continuing my journey with you and exploring the endless possibilities your platform offers. Highly recommended! 🎶 #EpidemicSound #CustomerExperience #ContentCreation
B Brody Coyne
165 days ago

Unparalleled Customer Service at Epidemic Sound

I cannot say enough about the exceptional customer service at Epidemic Sound. I have been a loyal subscriber for years, and recently encountered an issue with my account due to a debit card hack. Despite missing the email notification about the auto-renewal failure, the team went above and beyond to assist me. Not only did they promptly address the situation, but they also offered me a new subscription at a reasonable rate, understanding the value of a long-term customer relationship. The care and attention I received during this challenging time solidified my trust and loyalty to Epidemic Sound. In an age where customer service seems to be a lost art, Epidemic Sound has proven to be a shining example of putting their customers first. I highly recommend their services to anyone in need of a music subscription platform that not only delivers top-notch content but also prioritizes their customers' well-being. Thank you, Epidemic Sound, for your unparalleled support!
B Brody Coyne
165 days ago

Empathetic Support and Positive Experience at Epidemic Sound

I recently encountered an unprecedented issue with my subscription at Epidemic Sound, and I must say their customer support team truly exceeded my expectations. Despite facing challenges with my payment method being compromised, the staff went above and beyond to assist me promptly and professionally. After missing an important email notification regarding the payment issue, my account was unfortunately canceled. However, instead of being met with indifference, the team at Epidemic Sound showed genuine empathy and understanding of my situation. They not only clarified the issue but also worked diligently to resolve it in a fair and considerate manner. Contrary to my initial concerns, Epidemic Sound demonstrated their commitment to customer satisfaction by offering a seamless solution, ensuring that I could continue to enjoy their services without unnecessary hurdles. Their willingness to listen, help, and accommodate my needs left a lasting impression on me. I highly recommend Epidemic Sound to anyone seeking a reliable music subscription service with outstanding customer care. Their proactive approach to problem-solving and dedication to customer happiness truly sets them apart in a sea of companies. Thank you, Epidemic Sound, for valuing your customers and providing a stellar experience that goes beyond expectations.
D Dannie
171 days ago

It’s Good But Not Fully Worth The Price Increase

I can't help but feel the same way as the previous reviewer. I've been a loyal user of epidemicsound.com for quite some time now. While their music library and artists are undeniably top-notch, I must agree that the recent price increase from $15 to $18 doesn't quite feel justified. The platform's homepage promises a high level of customization to match your style, but in reality, I've found that the recommendations tend to be repetitive, and often not aligned with my preferences. Even when I shuffle the songs, I still encounter the same recommendations, making it challenging to truly discover new and niche styles without extensive digging. While I appreciate the quality of the platform, the lack of improved customization and discovery tools leaves a lot to be desired. And with the price hike occurring amidst economic challenges for many, it's hard not to feel a sense of disappointment. Epidemic Sound is undoubtedly a good platform, but with the current state of affairs, I'm left hoping for more substantial innovations and personalized experiences to truly justify the increased cost. Although I understand the need for progression and the addition of more artists, I believe that enhancing user customization should also be a priority. In conclusion, while I continue to find value in the platform, the recent price increase has left me wishing for a more tailored and personalized user experience.
S Samantha
182 days ago

Epidemic Sound: Where Five Stars Fall Short

Enthusiastically diving into the musical world of Epidemic Sound earlier this year has been nothing short of a game-changer for me. If only the rating scale went higher, I'd gladly assign a hundred stars to this platform! From the moment I subscribed, the vast selection of top-notch, royalty-free commercial music captured my heart and creativity, elevating my content to new heights. Every track exudes quality, making every penny spent on the subscription fee worthwhile. For anyone seeking exceptional music to enhance their videos, Epidemic Sound is the unbeatable choice. I wholeheartedly encourage you to explore their offerings and consider joining their community if you haven't already. Trust me; your videos will thank you later!
J Jannette
194 days ago

Transforming My Creativity with Epidemic Sound’s Library

Epidemic Sound has completely revolutionized my creative process. With their extensive library of sounds at my fingertips, I've been able to breathe new life into my readings of books and plays. The seamless ease of use and download process has made my experience nothing short of brilliant. Thank you, Epidemic Sound, for enhancing my creative endeavors!

Introduction

Epidemic Sound is an online music library that provides a vast collection of royalty-free music and sound effects for content creators and businesses. With a user-friendly interface and an extensive catalog, it offers the perfect solution for those looking to enhance their projects with high-quality audio.

Pros and Cons

  • Pros:
    • Extensive music library with a wide range of genres and moods
    • Easy-to-use search and filtering options for finding the perfect track
    • Frequent additions of new music to keep the collection fresh and up-to-date
    • Royalty-free licensing allows for unlimited usage across various platforms
    • Flexible pricing options to suit different needs and budgets
  • Cons:
    • Some users may find the subscription fees slightly higher compared to other platforms
    • Limited customization options for sound effects

User Experience

Epidemic Sound excels in providing a seamless user experience. Its well-designed website and intuitive interface make it incredibly easy for users to browse, discover, and preview tracks. The search function allows users to find specific music based on genres, moods, instruments, and even specific feelings. Additionally, Epidemic Sound offers curated playlists and suggestions based on user preferences, enabling them to easily find the perfect soundtrack for their projects.

Pricing and Value for Money

Epidemic Sound offers several pricing plans to cater to different needs. Their subscription model provides unlimited access to the entire music library without any additional licensing fees. The pricing is based on the number of users and the platform where the content will be used. While the subscription fees may be higher than some competitors, the extensive collection and high-quality music justify the investment. Furthermore, Epidemic Sound's pricing offers excellent value for money, considering the unlimited usage rights and the frequency of new music additions.

Customer Service

Epidemic Sound prioritizes excellent customer service, ensuring that users have a smooth experience throughout their journey on the platform. They offer responsive customer support through email, chat, and a comprehensive help center. The help center provides detailed guides, FAQs, and tutorials to address common queries and technical issues. Users can also rely on the extensive community and user-driven forums to find answers and connect with fellow creators.

Product Quality and Selection

Epidemic Sound prides itself on its high-quality music and sound effects. The library features professionally produced tracks by talented musicians, ensuring that the content creators receive top-notch music to complement their projects. Moreover, Epidemic Sound's meticulous selection process guarantees that the music meets industry standards and is suitable for various forms of media, such as YouTube videos, podcasts, films, and commercials. With thousands of tracks across different genres, users can easily find the perfect match for their unique needs.

Website Usability

The Epidemic Sound website is designed with user-friendliness in mind. Its clean layout, intuitive navigation, and responsive design contribute to a seamless browsing experience. Users can effortlessly search, preview, and download tracks without encountering any technical issues or time-consuming processes. The website's fast loading speed ensures minimal wait times, enhancing overall usability.

Returns and Exchanges

Epidemic Sound doesn't offer returns or exchanges due to the nature of its digital product. However, they provide ample resources, such as detailed track descriptions, previews, and curated playlists, to help users make informed decisions before downloading a track. This approach eliminates the need for returns or exchanges, as users can ensure they choose the most suitable music before finalizing their selection.

Promotions and Discounts

Epidemic Sound occasionally offers promotions and discounts to both new and existing users. These promotions often include limited-time offers, discounted subscription plans, or special deals for specific platforms or user groups. Users can keep track of these promotions through the website's dedicated section or by subscribing to the Epidemic Sound newsletter.

Reputation

Epidemic Sound has built a strong reputation for its high-quality music, comprehensive library, and user-friendly interface. Many well-known content creators and businesses rely on Epidemic Sound to enhance their projects. The platform's commitment to delivering outstanding customer service, frequent library updates, and user satisfaction further solidifies its positive reputation in the industry.

Payment Options

Epidemic Sound offers various payment options to cater to a global user base. Users can make payments using major credit cards, such as Visa, Mastercard, and American Express. Additionally, some regional payment providers, like PayPal, may be available to certain users. The platform ensures secure transactions by utilizing industry-standard encryption protocols, prioritizing the safety and privacy of its customers' financial information.

Loyalty Programs

Epidemic Sound currently does not offer a dedicated loyalty program. However, their subscription model and constantly updated music library ensure that users receive ongoing value and benefits throughout their membership.

Customer Reviews

Customer reviews for Epidemic Sound are overwhelmingly positive. Users frequently praise the platform's extensive music library, ease of use, and the high quality of the tracks. Content creators especially appreciate the seamless integration with popular platforms like YouTube and the ability to find the perfect music quickly. Epidemic Sound's dedication to customer satisfaction and continuous improvement is evident in the positive feedback it receives from its users.

Community Involvement

Epidemic Sound encourages community involvement through its user-driven forums and collaborative initiatives. The platform fosters a sense of community by providing a platform for creators to connect, share their experiences, and seek advice. These forums also serve as a valuable resource for users to discover new music, exchange ideas, and gain inspiration from fellow creators.

Shipping and Costs

Since Epidemic Sound operates as a digital music library, there are no physical products to ship. All music and sound effects are available for immediate download after purchase, eliminating any shipping costs or delays associated with traditional products. Users can conveniently access their licensed tracks without any additional waiting time or shipping fees. In conclusion, Epidemic Sound offers an exceptional platform for finding high-quality royalty-free music and sound effects. Its extensive library, user-friendly interface, and commitment to customer satisfaction make it an ideal choice for content creators and businesses alike. With flexible pricing options, excellent customer service, and an ever-expanding collection, Epidemic Sound is a trusted and reliable source for all audio needs.