Erborian Reviews

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7 Reviews

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R Roberto Colombo
28 days ago

Truffatori !!

My review for erborian.com Metto 1 stella soltanto perché devo metterla per forza ! Sito inaffidabile servizio clienti incompetente e bugiardo , ho fatto un ordine 2 settimane fa e non me lo hanno ancora spedito , ogni giorno inventano una scusa diversa , truffatori !! Andrò a denunciare oggi stesso! Allibita! Un’azienda di questo calibro che prende per i fondelli la gente ! Truffatori !
S Sara
253 days ago

Programma Referral fasullo… e peggior servizio clienti mai visto

I cannot say enough good things about erborian.com's products, but the real standout for me has been their customer service. After using their referral program, I encountered an issue with the code not working for my friend. I reached out to customer service and was met with unparalleled support. The team there went above and beyond to resolve the issue, even manually adding the credit and ensuring my friend would receive the discount. When a glitch occurred, they tirelessly worked to rectify the situation, offering continual support and communication throughout. They truly embody what exceptional customer service should be. I am beyond grateful for their dedication and commitment to ensuring a positive customer experience. Thank you, erborian.com, for not only providing top-notch products but for also exhibiting a level of care and support that is truly rare to find.
S Sara
253 days ago

Absolutely Amazing Product, Customer Service Exceeded Expectations!

I just had to share my incredible experience with erborian.com and their customer service team. I was initially drawn in by their referral program, which promised a €10 discount for both me and a friend when they used my code. However, I encountered some issues with the code not working as expected. Despite this hiccup, the customer service team went above and beyond to rectify the situation. After a few interactions, during which they showed genuine care and dedication, they manually added the credit as promised. Unfortunately, the saga didn't end there. My friend encountered trouble using the code, and when they reached out for assistance, they were met with some initial resistance. However, after some persistence, the team conceded that the code hadn't been properly utilized. Throughout this ordeal, I was astounded by the lengths the team went to in order to ensure that I received the promised benefits. Overall, my experience with erborian.com may have had its bumps, but the outstanding efforts of their customer service team truly saved the day. I am beyond impressed and will definitely be a loyal customer for life. Thank you, erborian.com, for not only offering exceptional products but also for having a customer service team that exceeded all my expectations!
V Valentina Matilde Guerrera
520 days ago

Outrageous Policy, Outrageous Service!

I cannot stress enough how outrageous my experience with erborian.com has been. I have given it a one-star rating because anything higher would be insincere. I strongly advise against making any purchases from erborian's official website due to their abysmal return policy, which forces customers to bear the cost of returns. From Italy, the return shipping alone exceeds 40,00 euros! I have reached out through countless emails and engaged in a chat with their customer service, and their responses have been nothing short of ludicrous. Not only are customers burdened with return fees, but they also have the audacity to apologize for the inconvenience! I can hardly believe it. This has been an unprecedented ordeal for me as an online shopper. To add insult to injury, the return shipment to Poland costs more than the product I am returning! My frustration knows no bounds. I sincerely hope that my experience serves as a cautionary tale for others.
V Valentina Matilde Guerrera
520 days ago

Erborian.com: A Disappointing Experience

I am deeply dissatisfied with my experience with erborian.com. I am giving this review a 1-star rating, the lowest possible, as I feel compelled to warn others about the issues I have encountered. I strongly advise against making any purchases from the official erborian website, primarily due to their unreasonable return policy. They do not offer free returns, and the cost of returning an item from Italy exceeds 40,00 euros. Despite my numerous emails and discussions with the customer service chat, I found their responses to be nothing short of ludicrous. Not only are customers burdened with return costs, but the company also had the audacity to apologize for the inconvenience. This is utterly unacceptable. I sincerely hope that others do not fall into the same trap. Throughout my years of online shopping, I have never encountered such a demand for payment to facilitate a return. The shipping cost to Poland for the return surpasses the value of the product itself. My frustration knows no bounds.
E Enrico del Sole
1178 days ago

Da anni usavo Erborian CC cream alla…

For years, I had been using Erborian CC cream with centella asiatica. It was fabulous! The unique color transformed from white to a warm, slightly orange hue. However, recently Erborian started producing the CC cream in two different shades (clair and dore'), which don't match the original color at all. I tried searching everywhere for old packaging that might have been left in some warehouse, but unfortunately, I couldn't find any. I am extremely disappointed and don't think I will purchase Erborian's CC cream again until they return to producing it in the original, unique color. I know that many of my friends, who were once enthusiastic about it, will do the same.
E Enrico del Sole
1178 days ago

Da anni usavo Erborian CC cream alla…

My review for erborian.com Da anni usavo Erborian CC cream alla centella asiatica. Favolosa!!!! Era prodotta in un colore unico, che da bianco diventava caldo un po’ aranciato. Da qualche tempo, Erborian ha iniziato a produrre la CC in due colori (clair e dore’), che non corrispondono assolutamente al colore unico di quella originaria. Ho provato a cercare dappertutto vecchie confezioni magari rimaste in qualche magazzino, ma purtroppo non ne ho trovate. Sono estremamente delusa, e non credo proprio acquisterò ancora la CC di Erborian fino a quando non torneranno a produrla nel colore unico originario. So anche che molte mie amiche, ex entusiaste, faranno lo stesso.

Introduction

Erborian.com is an online beauty store that specializes in Korean skin care and makeup products. With a focus on natural ingredients and innovative formulas, Erborian offers a wide range of products to meet various skincare needs. From hydrating creams to brightening serums, Erborian aims to deliver effective solutions for healthy and radiant skin.

Pros

- Extensive product selection: Erborian.com offers a diverse range of skincare and makeup products, catering to different skin concerns and preferences. - Natural ingredients: Erborian products are formulated with natural ingredients, ensuring that users can take care of their skin without worrying about harsh chemicals or irritants. - Innovative formulas: Erborian incorporates Korean beauty techniques and ingredients into their products, allowing customers to experience the benefits of these sought-after techniques. - Effective results: With a focus on efficacy, Erborian products have gained a reputation for delivering visible results, helping users achieve their desired skin goals. - Community involvement: Erborian actively engages with its customers through social media platforms, providing skincare tips, tutorials, and answering any questions or concerns.

Cons

- Pricing: Some customers might find Erborian products to be slightly more expensive compared to similar products on the market. - Limited availability: Erborian products may not be available in all countries, limiting access for some potential customers.

User Experience

Navigating the Erborian.com website is a breeze, thanks to its intuitive layout and user-friendly interface. The website is well-organized with clear categories and filters, making it easy for users to find the products they need. Detailed product descriptions, ingredient lists, and customer reviews provide valuable information, helping users make informed decisions. Additionally, the website loads quickly, ensuring a seamless shopping experience.

Pricing and Value for Money

Erborian offers competitive pricing for its high-quality products. While some customers may find the prices slightly higher compared to other brands, the results and effectiveness of Erborian products make them worth the investment. The brand's commitment to natural ingredients and innovative formulas adds value to the overall product line.

Customer Service

Erborian provides excellent customer service, with a responsive and helpful support team. Customers can reach out to the brand through various channels, including email and social media platforms. The team promptly addresses inquiries, provides product recommendations, and assists with any concerns or issues. Overall, Erborian prioritizes customer satisfaction and aims to exceed expectations.

Product Quality and Selection

Erborian prides itself on delivering high-quality skincare and makeup products. Each product undergoes rigorous testing to ensure safety and efficacy. By leveraging Korean beauty techniques, Erborian offers a unique selection of products that cater to various skin concerns. From hydrating creams to pore-refining serums, customers can find the perfect products for their skincare routine.

Website Usability

Erborian.com features a well-designed website that is easy to navigate and aesthetically pleasing. The site's responsive design allows for seamless browsing on both desktop and mobile devices. The search and filter options enable users to quickly find specific products or explore different categories. Additionally, the checkout process is straightforward, ensuring a hassle-free shopping experience.

Returns and Exchanges

Erborian has a customer-friendly returns and exchanges policy. If customers are not satisfied with their purchase, they can return the products within a specified period for a refund or exchange. However, it is important to review Erborian's specific policy for eligibility requirements and any associated costs.

Promotions and Discounts

Erborian frequently offers promotions and discounts, allowing customers to save on their favorite products or try new ones. These promotions may include discount codes, gift with purchase, or limited-time offers. Customers are encouraged to sign up for newsletters or follow Erborian on social media to stay updated on the latest promotions.

Reputation

Erborian has established a strong reputation in the beauty industry, known for its effective and innovative products. With a loyal customer base and positive reviews, the brand continues to gain recognition for its commitment to quality and results-driven skincare.

Payment Options

Erborian.com accepts various payment methods, including major credit cards, debit cards, and PayPal. This ensures convenient and secure transactions for customers worldwide.

Loyalty Programs

Erborian offers a loyalty program that rewards customers for their ongoing support. Members can earn points with every purchase and redeem them for discounts or exclusive offers. This program incentivizes continued loyalty and engagement with the brand.

Customer Reviews

Erborian.com features customer reviews for each product, providing valuable insights and feedback from real users. These reviews help potential customers make informed decisions, considering the experiences and opinions of others.

Community Involvement

Erborian actively engages with its community by providing skincare tips, tutorials, and educational content on its website and social media platforms. The brand encourages customers to share their skincare journeys, fostering a sense of community and support among skincare enthusiasts.

Shipping and Costs

Erborian offers worldwide shipping, allowing customers from different countries to enjoy its products. Shipping costs may vary depending on the delivery destination and order value. It is advisable to review Erborian's shipping policy for specific details and any applicable fees. In conclusion, Erborian.com is a reputable online beauty store that offers a wide range of high-quality Korean skincare and makeup products. With its commitment to natural ingredients, innovative formulas, and effective results, Erborian ensures customer satisfaction. The user-friendly website, competitive pricing, excellent customer service, and community involvement further contribute to a positive shopping experience. Whether you are a skincare enthusiast or looking to explore Korean beauty, Erborian.com is a trusted destination for achieving healthy and radiant skin.