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Roberto Colombo
Truffatori !!
My review for erborian.com Metto 1 stella soltanto perché devo metterla per forza ! Sito inaffidabile servizio clienti incompetente e bugiardo , ho fatto un ordine 2 settimane fa e non me lo hanno ancora spedito , ogni giorno inventano una scusa diversa , truffatori !! Andrò a denunciare oggi stesso! Allibita! Un’azienda di questo calibro che prende per i fondelli la gente ! Truffatori ! S
Sara
Programma Referral fasullo… e peggior servizio clienti mai visto
I cannot say enough good things about erborian.com's products, but the real standout for me has been their customer service. After using their referral program, I encountered an issue with the code not working for my friend. I reached out to customer service and was met with unparalleled support. The team there went above and beyond to resolve the issue, even manually adding the credit and ensuring my friend would receive the discount. When a glitch occurred, they tirelessly worked to rectify the situation, offering continual support and communication throughout. They truly embody what exceptional customer service should be. I am beyond grateful for their dedication and commitment to ensuring a positive customer experience. Thank you, erborian.com, for not only providing top-notch products but for also exhibiting a level of care and support that is truly rare to find. S
Sara
Absolutely Amazing Product, Customer Service Exceeded Expectations!
I just had to share my incredible experience with erborian.com and their customer service team. I was initially drawn in by their referral program, which promised a €10 discount for both me and a friend when they used my code. However, I encountered some issues with the code not working as expected. Despite this hiccup, the customer service team went above and beyond to rectify the situation. After a few interactions, during which they showed genuine care and dedication, they manually added the credit as promised. Unfortunately, the saga didn't end there. My friend encountered trouble using the code, and when they reached out for assistance, they were met with some initial resistance. However, after some persistence, the team conceded that the code hadn't been properly utilized. Throughout this ordeal, I was astounded by the lengths the team went to in order to ensure that I received the promised benefits. Overall, my experience with erborian.com may have had its bumps, but the outstanding efforts of their customer service team truly saved the day. I am beyond impressed and will definitely be a loyal customer for life. Thank you, erborian.com, for not only offering exceptional products but also for having a customer service team that exceeded all my expectations! V
Valentina Matilde Guerrera
Outrageous Policy, Outrageous Service!
I cannot stress enough how outrageous my experience with erborian.com has been. I have given it a one-star rating because anything higher would be insincere. I strongly advise against making any purchases from erborian's official website due to their abysmal return policy, which forces customers to bear the cost of returns. From Italy, the return shipping alone exceeds 40,00 euros! I have reached out through countless emails and engaged in a chat with their customer service, and their responses have been nothing short of ludicrous. Not only are customers burdened with return fees, but they also have the audacity to apologize for the inconvenience! I can hardly believe it. This has been an unprecedented ordeal for me as an online shopper. To add insult to injury, the return shipment to Poland costs more than the product I am returning! My frustration knows no bounds. I sincerely hope that my experience serves as a cautionary tale for others. V
Valentina Matilde Guerrera
Erborian.com: A Disappointing Experience
I am deeply dissatisfied with my experience with erborian.com. I am giving this review a 1-star rating, the lowest possible, as I feel compelled to warn others about the issues I have encountered. I strongly advise against making any purchases from the official erborian website, primarily due to their unreasonable return policy. They do not offer free returns, and the cost of returning an item from Italy exceeds 40,00 euros. Despite my numerous emails and discussions with the customer service chat, I found their responses to be nothing short of ludicrous. Not only are customers burdened with return costs, but the company also had the audacity to apologize for the inconvenience. This is utterly unacceptable. I sincerely hope that others do not fall into the same trap. Throughout my years of online shopping, I have never encountered such a demand for payment to facilitate a return. The shipping cost to Poland for the return surpasses the value of the product itself. My frustration knows no bounds. E
Enrico del Sole
Da anni usavo Erborian CC cream alla…
For years, I had been using Erborian CC cream with centella asiatica. It was fabulous! The unique color transformed from white to a warm, slightly orange hue. However, recently Erborian started producing the CC cream in two different shades (clair and dore'), which don't match the original color at all. I tried searching everywhere for old packaging that might have been left in some warehouse, but unfortunately, I couldn't find any. I am extremely disappointed and don't think I will purchase Erborian's CC cream again until they return to producing it in the original, unique color. I know that many of my friends, who were once enthusiastic about it, will do the same. E
Enrico del Sole
Da anni usavo Erborian CC cream alla…
My review for erborian.com Da anni usavo Erborian CC cream alla centella asiatica. Favolosa!!!! Era prodotta in un colore unico, che da bianco diventava caldo un po’ aranciato. Da qualche tempo, Erborian ha iniziato a produrre la CC in due colori (clair e dore’), che non corrispondono assolutamente al colore unico di quella originaria. Ho provato a cercare dappertutto vecchie confezioni magari rimaste in qualche magazzino, ma purtroppo non ne ho trovate. Sono estremamente delusa, e non credo proprio acquisterò ancora la CC di Erborian fino a quando non torneranno a produrla nel colore unico originario. So anche che molte mie amiche, ex entusiaste, faranno lo stesso.
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