Users Voice for Erborian

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Erborian
Erborian Overall rating
Customer Support
User Interface

Rate Erborian Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 12 Oct 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 2.2 5 5 5 5
Jan 2023 5 5 5 4.1 1.3 4.2
Feb 2023 5 1.3 1.8 5 5 5
Mar 2023 5 1.2 5 5 5 5
Line Chart for Rating of peer stores

Detailed Erborian Review by


Erborian is a Korean-inspired beauty brand that uses high-quality natural ingredients to create innovative and effective skincare and makeup products that cater to different skin types and concerns. Their products are inspired by ancestral Korean beauty rituals and combine the expertise of Korean botany with the science of French cosmetics to offer the best of both worlds. Erborian has established itself as a sought-after brand in the beauty industry with a loyal customer base that swears by their products.

Pros and Cons

Pros: - Erborian uses natural and high-quality ingredients that are free from harmful chemicals and parabens. - The brand offers a wide range of skincare and makeup products that cater to different skin types and concerns. - Erborian's products are inspired by Korean beauty rituals and combine traditional ingredients with modern science to offer innovative and effective solutions. - The brand's products have received positive reviews from customers and beauty experts alike. - The website is user-friendly and easy to navigate. Cons: - Erborian's products can be expensive compared to other brands in the market. - The brand's selection of makeup products is limited compared to their skincare range. - Some customers have reported issues with shipping and delivery.

User Experience

Erborian's website offers a seamless user experience with easy navigation, clear product descriptions, and intuitive filters to help customers find the right products for their skin type and concerns. The website also features useful skincare tips and tutorials, and customers can take a quick quiz to get personalized skincare recommendations. Overall, the website is engaging and informative, offering a holistic experience for customers.

Pricing and Value for Money

Erborian's products are relatively expensive compared to other beauty brands in the market. However, the brand's use of high-quality natural ingredients and innovative formulations justifies the price point. Customers can also avail exclusive discounts and promotions that provide value for money.


Erborian's competitors in the natural beauty segment include brands like Origins, Herbivore Botanicals, and Tata Harper. In the Korean-inspired beauty segment, some of the popular brands include Laneige, Innisfree, and Missha.

Customer Service

Erborian offers excellent customer service, with a dedicated team that provides prompt and helpful responses to customer queries and concerns. The brand also has a generous return policy, allowing customers to return products within 14 days of purchase.

Product Quality and Selection

Erborian's products are of excellent quality, using natural and high-quality ingredients to create innovative and effective skincare and makeup solutions. The brand offers an extensive range of skincare products, including cleansers, serums, moisturizers, and masks. Erborian's selection of makeup products is limited but includes popular items such as BB creams, lip tints, and eyebrow pencils.

Website Usability

Erborian's website is user-friendly, with a sleek and modern design that makes it easy to navigate. The site features clear product descriptions, intuitive filters, and engaging content that educates customers about Korean beauty rituals and the brand's products.

Returns and Exchanges

Erborian offers a generous return policy that allows customers to return products within 14 days of purchase for a full refund. The brand also offers exchanges for products that are damaged or defective.

Promotions and Discounts

Erborian offers exclusive discounts and promotions to its customers, including free gifts with purchase, bundle deals, and seasonal sales. Customers can also sign up for the brand's newsletter to stay updated on the latest offers.


Erborian has an excellent reputation in the beauty industry, with a loyal customer base that swears by their products. The brand has received positive reviews from customers and beauty experts alike, and their products have won several awards and accolades.

Payment Options

Erborian accepts all major credit and debit cards, including Visa, Mastercard, and American Express. Customers can also pay using PayPal.

Loyalty Programs

Erborian does not have a loyalty program at the moment, but customers can earn reward points by referring friends to the brand.

Customer Reviews

Erborian's products have received positive reviews from customers, with many praising the brand's use of natural ingredients and innovative formulations. Customers have also praised the brand's customer service and user-friendly website.

Community Involvement

Erborian is committed to sustainability and supports various environmental initiatives through their eco-responsible packaging and ingredient sourcing. The brand also collaborates with various charities and organizations to support social causes.

Shipping and Costs

Erborian offers free shipping on all orders above $50. Shipping costs for orders below $50 vary depending on the destination and delivery speed. The brand offers standard and express shipping options, and international shipping is available. Customers can track their orders using the provided tracking number.

Related Categories