Erborian Reviews

Voted Average (3/5)

3 Votes

4 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

25% users rated Terrible
50% users rated Poor
0% users rated Average
0% users rated Very Good
25% users rated Excellent
Write a review
C Cruz Catalinas
90 days ago

Exceeding Expectations: A Testimonial for erborian.es

When I first stumbled upon erborian.es and saw the enticing 50% discount promotion, I was thrilled. However, upon trying to make a purchase, I found that the discount was not applied at checkout. Disheartened, I reached out to their customer service team, who assured me that the discount would be reimbursed after I made the purchase, confirming this in writing via email. Despite their written assurance, I encountered resistance when trying to claim the reimbursement. I was told that the information provided to me about the promotion was incorrect, and they denied me the refund they had promised. Feeling frustrated and misled, I found myself in a situation where erborian.es was failing to honor their own commitment to me as a customer. My experience with erborian.es has left me disappointed and frustrated. The lack of transparency and accountability in their customer service is disheartening. It's truly a shame to see a company fail to uphold their promises and make their customers jump through hoops just to receive what was rightfully offered to them. In conclusion, I cannot in good faith recommend erborian.es or their customer service to anyone. The disappointment and time wasted in trying to claim a refund that they themselves acknowledged owing me is a clear indication of their lack of integrity and respect for their customers.
J José María Capitán González
343 days ago

Excepcional Atención al Cliente y Productos de Calidad Superior

I can't help but express my immense satisfaction with the customer service at erborian.es. Recently, I encountered an issue with my order – I mistakenly selected the wrong shade. Despite my swift notification the next day, the order had already been dispatched. To my surprise, the team at erborian promptly addressed my concern and resolved it efficiently. Their responsiveness and problem-solving skills left me genuinely impressed and grateful. This experience has solidified my loyalty to Erborian and Lookfantastic. The quality of their products, combined with their exceptional customer care, has undoubtedly earned my continued patronage. I highly recommend Erborian to anyone seeking top-notch skincare solutions and a customer-centric shopping experience. My heartfelt thanks to the team for their outstanding service!
I Ines Ruiz
834 days ago

Buenos productos, pésimo marketing.

I can't help but share my passion for the amazing products at erborian.es. Although I'm in awe of their fantastic range, I was quite disappointed with the marketing tactics employed. The "buy one, get one 50% off" promotion seemed exciting at first, but it was disheartening to see some products mysteriously vanish from the catalog, only to reappear after the promotion ended at midnight. It felt disingenuous and tarnished the brand's reputation in my eyes. Despite the exceptional quality of their products, the lackluster marketing fell short of my expectations. I was hoping for a more seamless and transparent experience, especially considering the professionalism I associate with the brand. Nevertheless, I remain a fan of their unparalleled products.
I Ines Ruiz
834 days ago

Redefining Excellence: Superior Products, Subpar Marketing Tactics

In my honest evaluation of erborian.es, I cannot help but express my disappointment with their marketing strategies, albeit their exceptional product line. The decision to offer a buy one, get one at 50% off promotion across the entire website, only to mysteriously remove certain items from the catalog until the stroke of midnight when the promotion ends, feels incredibly unprofessional and lackluster. As a consumer who values transparency and integrity, this approach comes across as rather shoddy and deceitful. Despite the top-notch quality of their products, I found myself questioning the integrity of the brand due to the questionable tactics employed by their marketing team. It's disheartening to witness such a stark contrast between the excellence of their merchandise and the lackluster promotional strategies. As a loyal customer, I had higher expectations of both their website and the marketing professionals behind it; unfortunately, their actions have fallen short of these standards. While erborian.es may boast fantastic products, their marketing team's apparent lack of finesse and ingenuity in running promotions leaves much to be desired. For a brand that prides itself on quality, I sincerely hope they reconsider their marketing approach to align better with the excellence of their product offerings. My loyalty as a customer hangs in the balance as I weigh the worth of their promotions against the outstanding quality of their goods.

Introduction:

Erborian.es is an online skincare and beauty retailer offering a wide range of innovative products for customers in Spain. With a focus on blending traditional Korean herbal medicine with modern technology, Erborian aims to provide effective and high-quality skincare solutions. In this review, we will delve into various aspects of Erborian.es to help you make an informed decision.

Pros and Cons:

  • Pros:
    • Access to innovative and result-oriented skincare products.
    • Integration of traditional Korean herbal medicine techniques with modern technology for optimal effectiveness.
    • Free shipping on orders over a certain amount.
    • Secure payment options for safe transactions.
    • Loyalty programs for repeat customers.
  • Cons:
    • Relatively higher prices compared to some other skincare brands.
    • Limited availability of certain products, resulting in potential stock issues.

User Experience:

Erborian.es offers a user-friendly interface, ensuring a seamless browsing experience. The website is visually appealing, with clear product descriptions and images aiding users in their decision-making process. The search function allows customers to quickly find specific products, and the categorization of products simplifies navigation. However, occasional slow loading times may affect user experience.

Pricing and Value for Money:

Erborian.es products are priced slightly higher than some competitors due to the brand's commitment to using premium ingredients and innovative formulations. While this may be a drawback for budget-conscious buyers, the value for money lies in the effectiveness and visible results delivered by Erborian's skincare range.

Customer Service:

Erborian.es places great emphasis on customer satisfaction. Their responsive customer service team is readily available to address any queries or concerns via email or phone. Customers can expect prompt and helpful assistance, ensuring a positive shopping experience.

Product Quality and Selection:

Erborian.es boasts a wide selection of skincare products that cater to various skin concerns. The brand prides itself on the quality of ingredients used, focusing on natural, plant-based extracts combined with cutting-edge scientific research. Customers can trust that Erborian's products are crafted with care and deliver effective results.

Website Usability:

Erborian.es has a well-designed website that is intuitive and easy to navigate. The product categorization, search functionality, and detailed product descriptions simplify the browsing and purchasing process. However, occasional slow loading times may impact website usability.

Returns and Exchanges:

Erborian.es offers a hassle-free return and exchange policy. If a customer is unsatisfied with their purchase or receives a faulty item, they can contact customer service within a specified timeframe to initiate the return process. Erborian strives to ensure customer satisfaction by resolving issues promptly.

Promotions and Discounts:

Erborian.es regularly offers promotions and discounts, providing customers with the opportunity to save on their favorite skincare products. From seasonal sales to promotional codes, customers can enjoy attractive deals, enhancing the value for money.

Reputation:

Erborian has garnered a positive reputation within the skincare industry. Their commitment to combining traditional Korean herbal medicine with scientific innovation has gained recognition, and their products have received positive reviews from customers worldwide. Erborian's dedication to quality and effectiveness has contributed to their reputable standing.

Payment Options:

Erborian.es accepts various secure payment options, including major credit cards and PayPal. This ensures that customers have flexible payment methods and can trust that their personal and financial information is handled securely.

Loyalty Programs:

Erborian.es offers a loyalty program to reward their repeat customers. With each purchase, customers earn points that can be redeemed for discounts or exclusive offers. This program encourages customer loyalty and enhances the overall shopping experience.

Customer Reviews:

Customer reviews play a crucial role in establishing trust and guiding potential buyers. Erborian.es prominently features customer reviews on their website, allowing shoppers to gain insights into the experiences and results achieved by using their products.

Community Involvement:

Erborian.es demonstrates community involvement through partnerships with charitable organizations and initiatives. By participating in social and environmental projects, Erborian shows their commitment to making a positive impact beyond the skincare industry.

Shipping and Costs:

Erborian.es provides shipping within Spain and offers free shipping on orders over a certain amount. Delivery times are generally prompt, but occasional delays may occur due to unforeseen circumstances. Shipping costs for orders below the free shipping threshold are reasonable and transparently communicated during the checkout process. In conclusion, Erborian.es stands out as a skincare brand that combines traditional herbal medicine with modern technology to deliver effective and high-quality products. While pricing may be on the higher side, the value for money lies in the visible results achieved by their skincare range. With a user-friendly website, responsive customer service, and robust return policies, Erborian.es ensures a positive shopping experience for customers in Spain. Through their commitment to quality, effectiveness, and community involvement, Erborian has gained a reputable standing in the skincare industry.