Users Voice for Erincondren

25% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
75% users rated Excellent
Pie Chart Review Representation for Erincondren
Erincondren Overall rating
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User Interface
Quality

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Review article published on: 18 Aug 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Apr 2022 5 4.3 5 5 1 4.8
May 2022 5 5 5 5 5 5
Jun 2022 5 4 4.5 3.6 4 4.9
Jul 2022 5 4.1 4.8 3.2 1.8 4.5
Mar 2023 3.7 3.3 4.8 3 2.2 4.3
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Detailed Erincondren Review by

Introduction

Erincondren.com is an online store that offers a variety of personalizable products, including planners, notebooks, stickers, and home organization items. The website was established in 2005 by Erin Condren, who wanted to create a planner that could help her balance her busy life as a mother, wife, and businesswoman.

Pros and Cons

Pros:
  • Wide range of customizable products
  • High-quality materials used in products
  • User-friendly website
  • Free shipping on orders over $75 within the United States
  • Excellent customer service
Cons:
  • Products can be expensive
  • Limited international shipping options

User Experience

The erincondren.com website is easy to navigate, with clear categories for each product line. The customization process is straightforward, and customers can preview their designs before making a purchase. The checkout process is also easy to use, with clear instructions and minimal steps.

Pricing and Value for Money

Erincondren.com products can be expensive, with planners ranging from $35 to $75, depending on the design and features. However, customers can expect high-quality materials and customization options, which can make the products worth the investment for those who place a high value on organization and personalization.

Alternatives

Some alternatives to erincondren.com include:
  • Paper Source
  • The Happy Planner
  • Kikki.K

Customer Service

Erincondren.com has excellent customer service, with a responsive support team that can be contacted via email, phone, or live chat. The company also offers a satisfaction guarantee, allowing customers to return or exchange products within 30 days of purchase.

Product Quality and Selection

Erincondren.com products are made with high-quality materials, from the paper used in planners to the adhesive on stickers. The selection of products is also impressive, with a wide range of designs and customization options.

Website Usability

The erincondren.com website is easy to use, with clear categories and subcategories for each product line. The customization process is straightforward, and customers can easily preview their designs before making a purchase. The website also loads quickly and has a modern, clean design.

Returns and Exchanges

Erincondren.com offers a satisfaction guarantee, allowing customers to return or exchange products within 30 days of purchase. The company provides a prepaid return label for returns or exchanges, making the process easy and hassle-free.

Promotions and Discounts

Erincondren.com occasionally offers promotions and discounts, including free gifts with purchase or discounts on specific products. Customers can also earn rewards points through the company's loyalty program, which can be redeemed for discounts on future purchases.

Reputation

Erincondren.com has a positive reputation among customers, with high ratings on review websites such as Trustpilot and Google Reviews. The company also has a strong social media presence, with thousands of followers on Instagram and Facebook.

Payment Options

Erincondren.com accepts several payment options, including credit cards, PayPal, and Apple Pay. Customers can also use a gift card or rewards points to pay for their purchases.

Loyalty Programs

Erincondren.com offers a loyalty program, called EC Insider, where customers can earn rewards points for purchases, reviews, and referrals. Rewards points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews for erincondren.com are generally positive, with customers praising the quality and customization options of the products. Some customers have noted that products can be expensive, but many feel that the investment is worth it.

Community Involvement

Erincondren.com is involved in several philanthropic initiatives, including a partnership with Baby2Baby, a non-profit organization that provides essential items to children in need. The company also supports various education and environmental causes.

Shipping and Costs

Erincondren.com offers free shipping on orders over $75 within the United States. International shipping options are available, but they can be expensive and take longer to arrive. The company provides tracking information for all orders, allowing customers to monitor their delivery status.

Erincondren Recent User Reviews

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Reviewer Name: Susie Wolfe

Review Submission Date: 2022-01-04

Review Title: Terrible customer service
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Review Description: Terrible customer service. There is no one to talk to. I scheduled 2 phone calls and no one called back at the scheduled time. Finally I did a chat today and wasted more time. I wanted to place the order with a representative and she told me to go online.I had a credit so I wanted to order through the representative. It was a total waste of time. I asked for supervisor contact. Do not order from Erin Condrin. After this planner I will go back to Franklin Planner where you get customer service. I thought I would try something different.

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Reviewer Name: Macy

Review Submission Date: 2019-12-02

Review Title: Amazing!??
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Review Description: Amazing!! I’ve been getting accessories and notebooks from Erin Condren since 2018 and absolutely adore Erin and her company. Her products help you to get more done in your life, set goals, and make lists. One day I hope to meet Erin Condren and I aspire to be like her one day.??? P.S her bullet journals are my absolute favourite!

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Reviewer Name: candace carey

Review Submission Date: 2019-09-04

Review Title: I love EC planners and products
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Review Description: I love EC planners and products! I’ve been a customer since 2015 and love love love the life planners. Every issue that I’ve ever had has been handled which them taking ownership and making sure they have a return customer. Totally worth the price.

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