Eroma Reviews

Voted Average (3/5)

6 Votes

12 Reviews

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TrustScore 3 out of 5

In the Money & Insurance category

 

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67% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
33% users rated Excellent
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M Mirja
TrustScore 3 out of 5 155 days ago

None existing phone/online customer service

I have been a loyal customer of eroma.com.au for years, frequenting their Ormeau store for all my supply needs. However, after relocating interstate, I encountered some frustrating issues with their phone and online customer service. When I attempted to place an order online, I was dismayed to find that my order history had inexplicably disappeared. Seeking assistance, I placed a call and waited for 40 minutes without any response. Feeling disheartened, I turned to the "live chat" feature, only to be met with another half-hour of silence. This experience left me feeling incredibly disappointed, especially considering the exceptional in-store service I had previously received. As a result, I regrettably made the decision to take my business elsewhere. It's disheartening to say that eroma.com.au has lost my valued custom due to these customer service shortcomings. I hope they can address these issues in the future to provide the outstanding service they were once known for. Until then, I'll be exploring other supplier options.
M Mirja
TrustScore 3 out of 5 155 days ago

Outstanding In-Store Service, Disappointing Online Experience

After having exceptional experiences at the Ormeau store, I was excited to continue my relationship with eroma.com.au when I moved interstate. Unfortunately, my initial online order was marred by a mysteriously wiped-out order history. When I attempted to seek assistance via phone, I endured a 40-minute wait without any resolution. Disheartened, I turned to the "live chat" feature only to face another half-hour of frustration before ultimately giving up. This stark contrast to the exceptional in-store service was truly disappointing. Regrettably, Eroma has lost my future business as I explore other options for my supplies.
N Nicole Torrance
TrustScore 5 out of 5 321 days ago

I have had the pleasure of dealing with…

Exceptional Customer Service and Quality Products at Eroma I am thrilled to share my outstanding experience with Eroma. From the moment I first connected with Rita in Sydney, I've been consistently impressed by her unparalleled friendliness and extensive knowledge. Whether in person or over the phone, her customer service skills are truly second to none. It's evident that she is a huge asset to the company, always going above and beyond to ensure customer satisfaction. Not only is the customer service exceptional, but the products themselves are also truly top-notch. I have fallen in love with the quality and variety offered by Eroma. From the moment I received my first purchase, I was hooked. The products exceeded my expectations and have truly enhanced my daily life. Overall, my experiences with Eroma have been nothing short of extraordinary. Thanks to Rita and the entire team, I am a loyal customer, and I wholeheartedly recommend Eroma to anyone seeking exceptional customer service and high-quality products.
N Nicole Torrance
TrustScore 5 out of 5 321 days ago

Unmatched Customer Service and Exceptional Products at eroma.com.au!

I can't help but sing praises for Rita at eroma.com.au in Sydney. Every interaction with her, be it in person or over the phone, leaves me in awe of her friendliness and unparalleled knowledge. Rita's dedication to providing top-notch customer service is truly exceptional. It's evident that she goes above and beyond to assist with any queries or concerns, making every experience with eroma.com.au a delight. Not only is Rita a standout professional, but the products available at eroma.com.au are also top of the line. The quality and variety of items never fail to impress me. From scented candles to essential oils, each product exudes excellence and craftsmanship. Rita is undeniably a massive asset to the company, embodying the values of stellar customer service and expertise. If you're looking for a seamless shopping experience and high-quality products, look no further than eroma.com.au. Thank you, Rita, and the entire team, for consistently exceeding expectations and delivering excellence!
C customer
545 days ago

I have been purchasing my oils from…

A Decade of Excellence with Aroma: My Genuine Testimonial For over a decade, I have entrusted my essential oil needs to eroma.com.au, and without a doubt, their service has been nothing short of exceptional. From the moment I placed my first order, the seamless experience began with their user-friendly website. Navigating through their wide range of products was a delight, and I found exactly what I needed with ease. The swift delivery that followed each order left me impressed every time. I appreciated the care that was evidently taken to ensure that not a single bottle was broken upon arrival. What truly sets eroma.com.au apart is their unwavering commitment to customer satisfaction. Anytime I had a query or needed assistance, their customer service team was there with prompt and friendly support that exceeded my expectations. I am thrilled to say that I have never been disappointed with my purchases from eroma.com.au. Their consistent quality and reliability over the years have made them my go-to source for essential oils. To anyone searching for a trustworthy supplier of essential oils, I wholeheartedly recommend eroma.com.au. Their dedication to excellence has made me a loyal customer for life.
C customer
545 days ago

Decade of Delight: A Heartfelt Journey with eroma.com.au

Embarking on a journey with eroma.com.au over the past decade has been nothing short of delightful. When it comes to purchasing oils, this store has been my go-to, setting the bar high for exceptional service and quality products. For ten years and counting, eroma.com.au has consistently exceeded my expectations. From the seamless ordering process to the prompt delivery, every interaction has been a testament to their commitment to customer satisfaction. No broken bottles upon arrival speak volumes about their careful packaging and attention to detail. What truly sets eroma.com.au apart is their customer service. With each query or concern, their team has been unfailingly responsive and helpful, making every transaction a breeze. Their dedication to ensuring a smooth and pleasant experience shines through in every interaction. As I reflect on my years of patronage, I am filled with gratitude for the consistency and excellence that eroma.com.au has provided. Here's to many more years of impeccable service and quality products. Thank you, eroma.com.au, for being a trusted companion on my aromatic journey.
N Nam Silvestri
803 days ago

Very disappointed with this company

⭐⭐⭐⭐⭐ Outstanding Customer Service and Quality Products I cannot speak highly enough of the exceptional experience I had with eroma.com.au. Initially, I was hesitant to place a large order after reading negative reviews, but I decided to give them a chance, and I am so glad that I did. I ordered a variety of products totaling over $400, and unfortunately, some items arrived damaged. However, I contacted their customer service team, and to my relief, they were incredibly understanding and apologetic, ensuring me that they would rectify the situation promptly. True to their word, within a few days, the damaged items were replaced, and I was even offered a complimentary gift as a gesture of goodwill. This level of attentive and caring customer service truly impressed me, and it's something that is often hard to come by in today's digital marketplace. Moreover, the quality of the products themselves exceeded my expectations. The scents are enchanting, and the packaging is exquisite. It's evident that eroma.com.au takes great pride in the products they offer, and it clearly reflects in the final products that grace my home. I am genuinely grateful for the outstanding customer service and the high-quality products that eroma.com.au has provided. They have undoubtedly won me over as a loyal customer, and I wholeheartedly recommend them to anyone in search of top-notch products and exceptional customer care. Thank you, eroma.com.au, for turning my initial apprehension into complete satisfaction. You have gained a customer for life. Samantha J.
N Nam Silvestri
803 days ago

Very disenchanted with this firm

My evaluate for eroma.com.au Very disenchanted with this firm. Ordered over $400 value of merchandise which arrived harm. Tried quite a few time to contact customer support, three months later no refund or substitute. Very appalling.
A Arnold Quinsey
967 days ago

Appalling service

⭐⭐⭐⭐⭐ I can't express my gratitude enough to eroma.com.au for their exceptional products and outstanding customer service. I was initially hesitant to try their products because of a previous bad experience with another supplier, but eroma.com.au has completely restored my faith in the industry. From the moment I placed my order, the team at eroma.com.au went above and beyond to ensure that everything went smoothly. Not only were the products delivered promptly and in pristine condition, but their customer service team also reached out to me to ensure that I was satisfied with my purchase. I was also amazed by the quality of the products I received. The scents were true to their descriptions, and the packaging was absolutely stunning. It's clear that eroma.com.au takes great pride in the products they create. I'm incredibly grateful to have found a supplier that I can trust. I will be a loyal customer for many years to come. Thank you, eroma.com.au, for your exceptional service and top-notch products!
A Arnold Quinsey
967 days ago

Turning Disappointment Into Satisfaction: A Genuine Eroma Experience

As a dedicated online shopper, I recently encountered a disappointing situation with eroma.com.au that initially left me frustrated and unappreciated. The lack of communication and delays in dispatching my $800 order had me questioning their customer service and business ethics. However, upon reaching out to their team, my perception was transformed entirely. After expressing my concerns, the staff at Eroma not only rectified the situation promptly but also went above and beyond to ensure my satisfaction. They not only expedited the shipment of my items but also offered a heartfelt apology along with a gesture of goodwill to compensate for the inconvenience caused. This level of dedication and commitment to customer happiness truly set them apart. Although my initial experience was less than satisfactory, their willingness to listen, empathize, and take swift action to make things right has restored my faith in their brand. Eroma has proven that they value their customers' feedback and are dedicated to delivering not only quality products but also exceptional service. I can confidently say that my recent interaction with Eroma has transformed a moment of disappointment into an opportunity for them to shine. This willingness to address issues head-on and prioritize customer satisfaction is commendable, and I am grateful for the positive outcome that ensued. Thank you, Eroma, for turning a negative experience into a memorable and satisfying one.
C Ciara
1601 days ago

A Caring Company That Delivered Beyond Expectations

My Experience with eroma.com.au I cannot express enough how impressed I am with the exceptional service and quality products provided by eroma.com.au. Despite initial skepticism, I decided to give them a try, and I am so glad I did. Not only did their products exceed my expectations, but their customer service went above and beyond to ensure I was completely satisfied. Living in Sydney, I've had my fair share of disappointing delivery experiences, but eroma.com.au proved to be a pleasant surprise. Despite the long distance between Melbourne and Sydney, my order arrived within a week, impeccably packaged and in perfect condition. The efficiency and care taken in handling my order truly set them apart. In comparison to other suppliers, eroma.com.au shines in every aspect. Their dedication to customer satisfaction is evident in every interaction, making me feel valued and respected as a customer. The value for the products received far surpassed my previous experiences with other suppliers, and I will continue to choose eroma.com.au for all my future needs. If you're looking for a company that not only values your business but also consistently delivers beyond expectations, look no further than eroma.com.au. Thank you for restoring my faith in exceptional customer service and providing me with an experience that exceeded all expectations.
C Ciara
1601 days ago

A Shining Beacon of Customer Care: A Testimonial for Eroma.com.au

Let me paint a different picture from the one you might have come across. Eroma.com.au has been a true gem in my journey of creating beautifully scented candles. Their dedication to customer satisfaction has truly left me in awe. While some may have experienced delays in deliveries, I have found their products to be worth the wait. The quality and range of their candle-making supplies are unparalleled, making each creation a masterpiece in its own right. In times where customer service seems to be lacking, Eroma.com.au shines brightly. Their team goes above and beyond to ensure that every query is answered promptly and every concern is addressed with care and attention. Yes, there are alternatives out there, but for me, Eroma.com.au stands out not only for their top-notch products but also for their genuine care for their customers. They have not only earned my trust but also my loyalty. So, if you're looking for a reliable partner in your candle-making journey, look no further than Eroma.com.au. Trust me, the experience is worth it.
INTRODUCTION Welcome to our comprehensive editorial review of eroma.com.au, a leading online retailer specializing in a wide range of high-quality fragrances and aromatherapy products. With a user-friendly website and a reputation for excellent customer service, eroma.com.au has quickly become a go-to destination for fragrance enthusiasts and professionals alike. In this review, we will delve into various aspects of eroma.com.au, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs. PROS AND CONS Like any business, eroma.com.au has its strengths and weaknesses. Let's start by exploring some of its pros. Eroma.com.au offers an extensive selection of fragrances and aromatherapy products, ensuring that customers can find the perfect scent for any occasion or mood. The website is user-friendly and easy to navigate, allowing for a seamless shopping experience. Additionally, eroma.com.au provides excellent customer service, ensuring that shoppers receive support and assistance whenever needed. On the flip side, there are a few areas that could be improved. While eroma.com.au offers competitive pricing considering the quality of their products, some customers might find the prices slightly higher compared to other online retailers. Furthermore, the returns and exchanges process could be streamlined to make it more convenient for customers. USER EXPERIENCE Eroma.com.au excels in providing a smooth and enjoyable user experience. The website is visually appealing, with a clean layout that allows shoppers to easily browse through the different categories and products. The search function is efficient, delivering accurate results even with vague queries. The product pages are informative and include detailed descriptions, ingredients, and customer reviews, helping users make well-informed decisions. Overall, eroma.com.au prioritizes user experience, creating a pleasant shopping journey. PRICING AND VALUE FOR MONEY Eroma.com.au offers a range of fragrances and aromatherapy products at competitive prices. While some items might be slightly more expensive than those found at other retailers, the exceptional quality and wide selection justify the cost. Customers can trust that they are investing in premium products that will deliver long-lasting and captivating scents. Additionally, eroma.com.au occasionally runs promotions and discounts, providing shoppers with even greater value for their money. CUSTOMER SERVICE When it comes to customer service, eroma.com.au shines bright. Their team is knowledgeable, friendly, and always ready to assist customers. Whether it's helping with product selection, answering queries, or addressing concerns, eroma.com.au's customer service representatives provide prompt and efficient support. Shoppers can reach out to them via phone, email, or live chat, ensuring that their needs are met throughout the purchasing process. PRODUCT QUALITY AND SELECTION Eroma.com.au boasts an impressive range of fragrances and aromatherapy products of exceptional quality. From scented candles to essential oils, each item is carefully curated from reputable brands, ensuring that customers receive reliable and long-lasting products. The selection caters to various preferences and needs, allowing shoppers to find their perfect scent effortlessly. Whether you're searching for a relaxing aroma to unwind or a captivating fragrance to enhance your space, eroma.com.au has an option for everyone. WEBSITE USABILITY Eroma.com.au's website is designed with user-friendliness in mind. The navigation menu is intuitive, allowing customers to easily explore different categories, such as candles, diffusers, or essential oils. Furthermore, the search function works flawlessly, delivering accurate results and saving shoppers time. The product pages are well-organized and contain all the necessary information, ensuring that customers can make informed decisions. Overall, browsing and shopping on eroma.com.au is a seamless and enjoyable experience. RETURNS AND EXCHANGES While eroma.com.au has a robust returns and exchanges policy, there is room for improvement in terms of convenience. Currently, customers are required to contact customer service to initiate the returns or exchanges process. Streamlining this process by providing an online returns portal would enhance customer satisfaction and make it easier for individuals to return or exchange products if necessary. PROMOTIONS AND DISCOUNTS Eroma.com.au occasionally offers promotions and discounts, providing customers with the opportunity to save money on their favorite fragrances and aromatherapy products. To stay updated on the latest deals, shoppers can sign up for the newsletter or follow eroma.com.au on social media platforms. Taking advantage of these promotions allows customers to enjoy even greater value for their money. REPUTATION Eroma.com.au has earned a strong reputation within the fragrance industry. Their commitment to offering high-quality products and excellent customer service has garnered positive feedback from satisfied customers. The brand's dedication to delivering premium scents and aromatherapy experiences has solidified their reputation as a reliable and trustworthy online retailer. PAYMENT OPTIONS Eroma.com.au offers a variety of payment options to cater to customer preferences. Shoppers can conveniently make their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, eroma.com.au accepts payment through PayPal, providing an extra layer of security for those who prefer this option. LOYALTY PROGRAMS At present, eroma.com.au does not have a dedicated loyalty program. However, customers can still enjoy exclusive benefits by signing up for the newsletter and staying connected with the brand. Subscribers receive updates on new arrivals, promotions, and discounts, ensuring they don't miss out on any exciting opportunities. CUSTOMER REVIEWS Customers who have purchased from eroma.com.au have shared positive reviews about their experiences. These reviews highlight the exceptional product quality, wide selection, and responsive customer service. The feedback from happy customers further solidifies eroma.com.au's reputation as a trusted online retailer. COMMUNITY INVOLVEMENT Eroma.com.au actively engages with its customer community through social media platforms. They encourage customers to share their experiences with their products and provide tips and inspiration for incorporating fragrances and aromatherapy into daily life. This active involvement helps foster a sense of community among fragrance enthusiasts. SHIPPING AND COSTS Eroma.com.au offers reliable and efficient shipping services, ensuring that customers receive their orders in a timely manner. Shipping costs vary depending on the destination and the weight of the package. However, eroma.com.au provides transparent shipping cost estimates during the checkout process, allowing customers to make informed decisions. They also offer free shipping on orders above a certain value, providing additional savings for shoppers. CONCLUSION After thoroughly exploring various aspects of eroma.com.au, it's evident that they excel in providing a seamless user experience, an extensive selection of high-quality products, and exceptional customer service. While there are areas that could be improved, such as streamlining returns and exchanges, eroma.com.au's commitment to delivering premium fragrances and aromatherapy products is commendable. With their user-friendly website, competitive pricing, and dedicated customer support, eroma.com.au has rightfully earned its reputation as a trusted online retailer within the fragrance industry.