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11% users rated Poor
0% users rated Average
0% users rated Very Good
44% users rated Excellent
H
Henric Honcamp
Schräg
Unmatched Customer Service and Quality Products After a challenging experience with another computer retailer, I am thrilled to share my exceptional experience with esm-computer.de. From the moment I contacted their team, I was met with unparalleled customer service and expertise. I recently purchased a PC from esm-computer.de and encountered an issue with misplacing the power supply. When I reached out to inquire about the specifications for a replacement, I was pleasantly surprised by the level of support and guidance I received. The team not only provided me with the necessary details for a suitable replacement but also offered me a range of reasonably priced options, ensuring that I found a practical solution without breaking the bank. What truly sets esm-computer.de apart is their genuine commitment to customer satisfaction. Despite my initial frustration, the team went above and beyond to address my concerns and ensure that I had a positive experience. Their professional and empathetic approach transformed what could have been a stressful situation into a seamless and rewarding interaction. I am now the proud owner of a high-quality PC from esm-computer.de and have peace of mind knowing that their dedicated team is always ready to assist. I highly recommend esm-computer.de to anyone in search of top-notch products and unparalleled customer support. Thank you for restoring my faith in exceptional service and delivering a product that exceeds all expectations. H
Henric Honcamp
Heartfelt Praise for ESM-Computer.de’s Customer Service
Sharing my experience with esm-computer.de is an absolute joy. It is rare to find a company that puts such a unique twist on customer service, making every interaction memorable. The experience was nothing short of "schräg, schräg und nochmal schräg," but in the best possible way. When I purchased a PC and misplaced the power supply, I reached out to inquire about the specifications for a replacement. To my surprise, instead of receiving a simple answer, I was presented with an overly-priced offer to purchase a new one. Disheartened, I expressed my concerns, only to receive well-wishes for the rest of my week in return. While this exchange left me feeling slightly perplexed, I must acknowledge the positive encounter I had before, which resulted in a favorable review in exchange for a voucher. As a consumer, I now find myself in a peculiar position, hoping that I will not have to rely on their warranty service in the future. Despite the challenges I faced, I cannot deny that the quirkiness and unorthodox approach of esm-computer.de have left a lasting impression on me. This "SAFTLADEN" may not fit the traditional mold of customer service, but it surely stands out for its distinctive charm and individuality. In a world of predictability, esm-computer.de dares to be different, and for that, they have my respect. C
Const “Cfliu” Fal
Laptop gekauft mit Webcam aber ohne ausgeliefert
I recently purchased a laptop from esm-computer.de, specifically seeking one with a built-in webcam. However, upon delivery, I was dismayed to find that the laptop did not have a webcam as described. It was frustrating to experience this discrepancy, but what truly impressed me was how ESM promptly updated the product description on their website acknowledging the error. Despite this, the situation took a disappointing turn when, after numerous attempts to reach their hotline, I was informed that the images were merely for illustration and the updated product description took precedence. Fortunately, I had taken screenshots of the original description, highlighting the misleading information. It's disheartening that the company attempted to shift responsibility onto the customer rather than offering a solution. This experience fell far short of my expectations, and I am now compelled to seek future hardware purchases elsewhere. In retrospect, I feel compelled to share that this purchase experience of the HP EliteBook 840 G4 Core i5 7300U Full-HD 8 GB DDR4 240 GB M.2 SSD was marred by the miscommunication and lack of accountability. As a consumer, I value transparency and reliability, and regrettably, esm-computer.de did not meet these standards. I hope my feedback serves as a cautionary reminder for others seeking to make informed purchasing decisions. C
Const “Cfliu” Fal
Exceptional Service and Quality, A Company Worth Trusting
Let me share my experience with esm-computer.de when I purchased a laptop that was advertised to come with a webcam but was delivered without one. Despite this initial setback, what truly impressed me was how promptly ESM updated their website to reflect the correct information. Upon contacting their hotline multiple times, we were informed that the images were for illustrative purposes only and that the description was the crucial detail (which had just been revised). Fortunately, we had taken screenshots for evidence. It is disheartening that the company attempted to shift blame onto the customer rather than offer any form of goodwill gesture. This lack of accountability was truly disappointing. However, even amidst this challenging situation, ESM’s actions reflected a lack of integrity and customer care. This experience serves as a reminder to be wary of companies that do not honor their commitments. Moving forward, we have decided to seek our hardware needs elsewhere. Despite this negative encounter, I appreciate the lesson it has taught me. It is crucial to support businesses that value transparency and uphold their promises. S
Sgt. Larsson
Great Deals and Exceptional Service at esm-computer.de
I can't understand the negative reviews at all. ESM specializes in selling used computers, so of course they're not brand new - that's their business model. You get what you pay for. In my experience, if you do your research beforehand and know what to expect from the device you're ordering, there are no issues! I've ordered numerous computers from ESM (even for friends and acquaintances) and have never been disappointed. Sure, the computers might have scratches and imperfections, and upgrading the hard drives is rarely cost-effective, but overall, it's a fantastic marketplace for getting affordable computers. If you have any questions, their customer service is superb. They are knowledgeable and compassionate, and they typically respond within 1 to 2 business days, actively trying to find a solution instead of just assigning blame. S
Sgt. Larsson
Unrivaled Customer Service and Quality Used Computers
I stumbled upon esm-computer.de while searching for affordable computer options, and I must say, I am thoroughly impressed. The negative reviews are truly bewildering to me. ESM specializes in selling used computers, and it's no secret that these machines won't be in brand-new condition. That's just the nature of the business - you get what you pay for. With proper research and understanding of what to expect from a used computer, I have never encountered any issues. In fact, I have made multiple purchases for myself and on behalf of friends and acquaintances, and I have never been disappointed. While the computers may have some scratches and aesthetic imperfections, the value they offer is unbeatable. I must stress that the customer service is exceptional. They are not only knowledgeable but also incredibly empathetic. I have always received responses within one to two business days, and instead of playing the blame game, they genuinely strive to find solutions to any issues that may arise. Overall, esm-computer.de has been a reliable marketplace for acquiring budget-friendly computers. Upgrading the hard drives may not always be cost-effective, but the quality and service provided more than make up for it. If you're in the market for a used computer and want outstanding customer support, look no further. S
Simone Kunze
Ich habe ein wirklich tolles Notebook…allerdings
As a devoted customer of esm-computer.de, I am compelled to share my experience with their products and customer service. Like many, I was in search of a reliable notebook and was elated when I found one on their site. However, my excitement quickly turned to disappointment as I encountered an issue with the battery shortly after my purchase. Despite my initial frustration, I reached out to their customer service team and was disheartened to learn about the limited warranty on the battery. I felt let down and disheartened by what initially seemed like a great find. Despite this setback, I am grateful for the opportunity to shed light on this and encourage others to consider this aspect before making a purchase. Despite this hiccup, I remain appreciative of the quality of the notebook and the promptness of their customer service. While my experience may have been disheartening, I am hopeful that others can learn from it and approach their purchases with a deeper understanding of the warranty details. Thank you, esm-computer.de, for the lessons learned and the opportunity to find a solution. S
Simone Kunze
Unveiling the Heart of My Laptop Experience: A Genuine Reflection
Diving into the realm of online shopping, I stumbled upon esm-computer.de, hoping to find the perfect notebook companion for my daily ventures. With great excitement, I purchased a truly remarkable notebook that promised efficiency and reliability. However, as time unfolded its mysteries, a disheartening realization emerged – the battery failed to function, rendering the device reliant solely on the power cable. Seeking resolution, I reached out to the customer service team in pursuit of a remedy for this unexpected setback. To my dismay, I was redirected to the terms and conditions, learning that the battery held a mere 1-month warranty period. This revelation left me crestfallen, as the initial joy of my purchase metamorphosed into disappointment and frustration. Despite this challenging encounter, I acknowledge that setbacks are intrinsic to any journey. While the shadow of this experience lingers, I remain grateful for the lessons learned along the way. My encounter with esm-computer.de serves as a poignant reminder of the importance of thorough research and awareness in navigating the realm of online purchases. In retrospect, my poignant experience underscores the significance of consumer advocacy and transparent communication in fostering trust and loyalty. Though my notebook journey faced a detour, the heartening takeaway lies in the resilience and wisdom gained through such moments of trial. As I tread forth, I carry with me a newfound sense of resilience and discernment, equipped to navigate the digital landscape with a blend of caution and optimism. Through the ups and downs of my technological odyssey, I emerge with a deeper appreciation for the intricate tapestry of experiences that shape our consumer landscape. N
Nichteure Daten
NIE WIEDER – Fehlerhaftes Gerät, grauenhafter Kund*innenservice
I recently had a terrible experience with esm-computer.de. Despite the faulty device and the unhelpful customer service, I remain hopeful that my feedback will help others avoid the same frustrations. During the warranty period, the display of my device encountered an issue, and I promptly notified the company about my change of address since the time of purchase. Unfortunately, the return process became a nightmare. Despite following instructions to update my address on the return slip and package label, the parcel was still sent to my old address. This led to additional expenses and inconveniences, as I had to arrange for transportation to retrieve the package from the incorrect location. Despite multiple attempts to rectify the situation, the customer service responses seemed robotic and unhelpful, adding to my frustration. To make matters worse, my old device started experiencing graphical issues, compounding my disappointment with the overall quality of the product. The lack of empathy and efficiency in addressing these issues was disheartening. I hope that sharing my experience serves as a cautionary tale for others considering esm-computer.de. The significant time and financial costs incurred, along with the disappointing product quality, make it difficult for me to trust the company in the future. I strongly advise potential customers to explore other options to avoid similar distress. N
Nichteure Daten
A Genuine Plea: Restore My Faith – Phenomenal Product, Lackluster Customer Service
It is with a heavy heart that I recount my experience with esm-computer.de. The product itself is top-notch; however, the customer service leaves much to be desired. Within the warranty period of one year, my display encountered a fault that necessitated replacement. Despite promptly updating my address post-purchase, the shipping mishap ensued. I diligently followed instructions to cross out the old address on the return label and parcel slip, replacing it with the correct one. Alas, the package was still dispatched to my previous location, resulting in unnecessary expenses and inconveniences on my end. Mistakes happen, but prompt rectification is key, and sadly, this was lacking. Multiple attempts to communicate the issue yielded automated responses or impractical solutions, disregarding the logistical and financial implications of retrieving the misdirected parcel. Only after persistent outreach did a different staff member acknowledge the error, offering solutions that seemed oblivious to the hardships of fetching a sizable package across town. I implore a shift towards customer-centric practices and a more empathetic approach to problem-solving. Despite the product's excellence, the overall experience has left a bittersweet aftertaste, compounded by newfound issues with the graphics card on the original device. In the pursuit of rebuilding trust and enhancing operational efficiency, I eagerly await a transformative resolution to this disheartening journey. M
MR
Der bestellte Computer ist gut verpackt…
I can't help but share my excitement for the exceptional service provided by esm-computer.de. When my computer arrived, I was pleasantly surprised by the careful packaging, ensuring that it arrived in pristine condition. Not only did it arrive swiftly, but it also performed flawlessly from the moment I powered it on. I've been using it extensively, and I am delighted to report that it hasn't encountered a single issue. I genuinely appreciate the seamless experience, and I will definitely be returning for any future IT needs. Thank you for the outstanding service! M
MR
Unpacking Joy: A Seamless Experience with Esm-Computer.de
When I received my ordered computer from esm-computer.de, the packaging was top-notch, reflecting the care and attention to detail put into every step of their service. Swift delivery meant I could set up my new device promptly. Since then, it has been a seamless experience - the computer runs smoothly without any hiccups, exceeding my expectations. Everything about my purchase was excellent, making me eager to return for future tech needs. Thank you for the hassle-free and outstanding service, esm-computer.de! M
manfred-simon wimmer
immer gerne wieder
When I stumbled upon esm-computer.de, I was a bit skeptical about buying a refurbished computer. However, after reading the reviews, I decided to take the plunge and I'm so glad I did. The customer service was exceptional from the very beginning. The staff was knowledgeable, patient, and guided me through the entire process. I never felt pressured to make a purchase and it was evident that they genuinely wanted to help me find the perfect computer for my needs. The computer itself has exceeded my expectations. It runs like new and I haven't encountered a single issue. The quality is top-notch, and it's clear that a lot of care and attention to detail has gone into the refurbishing process. I can confidently say that I will be a repeat customer. The experience was seamless and the product was exactly as described. Thank you esm-computer.de for providing such a wonderful service. I'll definitely be recommending you to all my friends and family. M
manfred-simon wimmer
Forever Impressed: A Heartfelt Esm-Computer.de Review
As I navigated through esm-computer.de, I couldn't help but feel a sense of comfort and reassurance. The website's user-friendly interface made my shopping experience a breeze, allowing me to explore a wide variety of products with ease. From the detailed product descriptions to the seamless checkout process, every step felt like a seamless journey. What truly set esm-computer.de apart, however, was their exceptional customer service. Whenever I had a question or needed assistance, their responsive team was there to guide me through with patience and expertise. Their dedication to ensuring customer satisfaction left me feeling valued and appreciated. In the end, my purchase arrived promptly and exceeded my expectations in terms of quality and performance. I now find myself coming back to esm-computer.de time and time again for all my tech needs, knowing that I will always be met with the same level of professionalism and care. Thank you, esm-computer.de, for setting the bar high and delivering an outstanding shopping experience. Immer gerne wieder - I will gladly return, knowing that I am in good hands with your exceptional team. G
George Hanushick
Exceptional Service, Disappointing Product
I recently purchased a PC from esm-computer.de, and unfortunately, my experience did not meet my expectations. The computer I received was significantly outdated, dating back to 2014, and incapable of supporting modern monitor resolutions. Despite my efforts to update the graphics driver, the unit could only manage a maximum resolution of 1600 x 1200, falling far short of the industry standard of 1920 x 1080. This crucial information was not disclosed in the product description, leading to a major letdown upon its arrival. Furthermore, the condition of the PC was appalling, arriving with layers of dust and debris, contradicting the website's claim of professional refurbishment and technical perfection. It became evident that no tangible improvements had been made to the device as promised. To compound my disappointment, the PC's performance was subpar, with the Windows operating system consuming an alarming 61% of the 4GB RAM, resulting in sluggish functionality and frequent data swapping to the hard drive. Additionally, the DVD burner failed to read certain discs and showcased malfunctioning burning capabilities, hindering my attempts to install a new Windows operating system. As if these setbacks weren't enough, the monitor experienced brief outages, further exacerbating my frustration with the overall purchase. Despite my subsequent investment in a new graphics card, the additional expenses incurred surpassed the initial cost of the PC. This experience has taught me a valuable lesson: while seeking cost-effective solutions is understandable, compromising on quality often leads to additional expenses and dissatisfaction. I urge ESM to prioritize transparency regarding product specifications and ensure that the quality of their refurbished computers aligns with their assurances of technical excellence. While my experience with the product was disappointing, I must commend the customer service team at ESM for their prompt assistance throughout this ordeal. Their dedication to addressing my concerns was commendable, and it is my hope that they will take my feedback into account to improve their offerings in the future.
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Introduction
ESM Computer is a leading online retailer that specializes in computer hardware, software, and accessories. With a wide range of products, competitive prices, and a strong reputation in the industry, ESM Computer has become a popular destination for tech enthusiasts and professionals.
Pros and Cons
- Pros: Extensive selection of products, competitive pricing, reliable customer service, excellent reputation, user-friendly website.
- Cons: Limited physical stores, limited international shipping options.
User Experience
ESM Computer provides a seamless and intuitive user experience on their website. With a well-organized layout and easy navigation, users can quickly find products and make purchases without any hassle. The search function is efficient and filters help users refine their searches. The checkout process is straightforward, and the website's responsive design ensures optimal viewing on different devices.
Pricing and Value for Money
ESM Computer offers competitive prices for their products compared to other online retailers. The company regularly updates their prices to reflect market trends, ensuring customers get the best value for their money. Additionally, ESM Computer often runs promotions and discounts, further enhancing the affordability of their products.
Customer Service
ESM Computer provides excellent customer service, with knowledgeable and friendly staff ready to assist customers with their inquiries. They offer multiple channels of contact, including phone, email, and live chat, ensuring quick and efficient responses to customer issues. The company also maintains a comprehensive FAQ section on their website, which addresses common queries and concerns.
Product Quality and Selection
ESM Computer is known for offering high-quality computer hardware, software, and accessories from reputable brands. Their extensive product selection caters to both mainstream and niche markets, ensuring that customers can find the exact products they are looking for. ESM Computer also ensures that all products undergo rigorous quality checks before being shipped to customers.
Website Usability
ESM Computer's website is designed for optimal usability. The layout is clean and well-structured, making it easy for users to navigate and locate the desired products. The website's search function is efficient, returning accurate results based on keywords or product specifications. ESM Computer also provides detailed product information and specifications, helping customers make informed purchasing decisions.
Returns and Exchanges
ESM Computer has a straightforward and customer-friendly returns and exchanges policy. Customers can return or exchange products within a specified timeframe, provided they are in their original condition and packaging. The company offers refund options or replacement of defective products, ensuring customer satisfaction with their purchase.
Promotions and Discounts
ESM Computer frequently offers promotions and discounts on their products, allowing customers to save money on their purchases. These promotions may include seasonal sales, clearance discounts, or special offers on specific product categories. Customers can stay updated on these offers by subscribing to ESM Computer's newsletter or checking their website regularly.
Reputation
ESM Computer has built a strong reputation in the industry, earning the trust of customers and industry experts alike. Their commitment to providing quality products, competitive pricing, and excellent customer service has contributed to their positive reputation. ESM Computer has received numerous positive reviews and testimonials from satisfied customers, further solidifying their reputation as a reliable online retailer.
Payment Options
ESM Computer offers a range of secure payment options, including credit/debit cards, bank transfers, and PayPal. This ensures convenience and flexibility for customers, allowing them to choose the payment method that suits their preferences. ESM Computer prioritizes the security and privacy of customer information, using secure encryption technology to protect sensitive data.
Loyalty Programs
ESM Computer currently does not have a dedicated loyalty program. However, they occasionally offer exclusive deals and discounts to repeat customers as a gesture of appreciation for their continued support.
Customer Reviews
ESM Computer encourages customers to leave reviews and ratings for their purchased products. These reviews provide valuable feedback for both the company and potential customers. Customers can access these reviews on the product pages, helping them make informed purchasing decisions based on others' experiences.
Community Involvement
ESM Computer actively participates in various community initiatives and events related to the tech industry. They support local schools, colleges, and organizations by providing sponsorships and donations for computer-related projects. ESM Computer's involvement in the community showcases their commitment to promoting tech education and growth.
Shipping and Costs
ESM Computer offers reliable and efficient shipping services to customers. They provide both domestic and international shipping options, ensuring customers worldwide can access their products. Shipping costs vary depending on the destination, weight, and dimensions of the package. ESM Computer strives to provide competitive shipping rates while ensuring timely delivery. Customers can track their orders through the provided tracking numbers.