Users Voice for Esmarttax

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Esmarttax Overall rating
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Review article published on: 27 Jul 2019

Last updated by on 08 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.6 5 4.8 5 4.1
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Esmarttax Review by

Introduction is a tax preparation website designed to help individuals and businesses save money and time by providing an affordable and easy-to-use platform for filing tax returns. The platform was created by Liberty Tax, a company known for providing quality tax services since 1997. includes useful features such as free tax calculators, live chat support, and the ability to import data from previous tax returns.

Pros and Cons

  • Free tax calculators enable users to estimate their tax refund or liability before filing
  • Live chat support available through the website
  • Ability to import data from previous tax returns saves time and improves accuracy of filings
  • Competitive pricing compared to other tax preparation websites
  • Some features, such as audit assistance, may cost extra
  • The website may not be as user-friendly as some competitors

User Experience

The website's design is clean and modern, with the main focus on the process of filing taxes. Users can easily navigate through the website to find the information they need. However, some features such as the knowledge center may require additional clicks to access.

Pricing and Value for Money

Pricing for is reasonable and competitive compared to other tax preparation websites. Users can choose from a variety of packages, including free, basic, deluxe, and premium. The basic package, which is suitable for most individuals, starts at just $44.95. This package includes free federal and state e-filing, plus unlimited access to previous year returns.


Some notable alternatives to include TurboTax, H&R Block, and TaxSlayer. Each of these platforms has its own unique features and pricing structures. It is worth comparing several platforms before making a final decision.

Customer Service offers live chat support through its website, which can be helpful for those who need immediate assistance. The company also offers email support and a toll-free hotline. However, some users may find that customer service wait times can be long during peak tax season.

Product Quality and Selection offers a streamlined and reliable tax preparation platform. Users will find all the necessary features and tools to accurately prepare their tax returns, including options for claiming deductions and credits. The website offers a variety of filing options, including 1040, 1040A, and 1040EZ.

Website Usability

The website is easy to navigate and contains all the necessary information for individuals and businesses to prepare their tax returns. The site has a clean and modern design, but some features, such as the knowledge center, may require additional clicks to access.

Returns and Exchanges

The website guarantees the accuracy of all returns prepared through their platform. If the IRS finds any errors that result in penalties or interest, will cover those additional costs. However, it is important to note that the website does not offer a money-back guarantee.

Promotions and Discounts frequently offers promotional discounts for new and returning customers. Users can find these discounts through the website or various coupon websites.

Reputation has a positive reputation in the industry due to its affiliation with Liberty Tax, a well-respected tax preparation company. The website has received positive reviews from various publications and customers.

Payment Options

The website accepts all major credit and debit cards for payment, including Visa, Mastercard, American Express, and Discover. It is worth noting that the website does not accept PayPal or other third-party payment services.

Loyalty Programs does not currently offer a loyalty program for customers.

Customer Reviews

Customers generally have positive feedback for, citing its ease of use and helpful features. However, some users have reported issues with customer service wait times during peak tax season.

Community Involvement is not known for its community involvement or charitable contributions.

Shipping and Costs

Since the service is entirely online, there are no shipping costs associated with using Users can access their completed tax returns and documentation through a secure online platform.

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