Especiallyyours Reviews

Voted Terrible (1/5)

46 Votes

40 Reviews

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TrustScore 1 out of 5

In the Shopping & Fashion category

 

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85% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
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D Dee Mon
TrustScore 3 out of 5 97 days ago

Exceptional Quality, Yet Disappointed by Return Policy

In my recent experience with especiallyyours.com, I was initially pleased with the prompt delivery of my order, consisting of Christmas gifts. However, upon closer inspection, I found the quality of some items lacking, prompting me to consider a return. This is where my enthusiasm waned. Navigating the return process, I encountered a discrepancy in their 30-day return policy. The policy, as explained by various customer service representatives, created a sense of inequity. The clock for returns commences upon shipment to the customer, but concludes upon receipt by the company. This disjointed timing significantly reduces the effective return period, amounting to little more than a mere two weeks. My interactions with the customer service team, from Demoya to Katie and Moesha, shed light on this critical issue. A fairer approach, in my opinion, would entail aligning the start and end points of the return window – be it the shipping date or delivery date – for both parties involved. Unfortunately, the current policy falls short of fostering customer satisfaction. Although dismayed by this aspect, I must acknowledge the quality of the products themselves. The disappointing return policy should not overshadow the otherwise exceptional merchandise offered by Especially Yours. However, I urge the company to reconsider and enhance their return policy to truly prioritize customer convenience and satisfaction. My journey with Especially Yours presents a cautionary tale to potential shoppers. While the products may entice you, be mindful of the nuances in their return process. This hiccup aside, I remain hopeful that Especially Yours will heed this feedback and strive for improvement. A touch of empathy and fairness in their policies would undeniably elevate the overall customer experience. Let's seize this opportunity to do better together!
R Rena Williams
TrustScore 3 out of 5 381 days ago

Looks are definitely deceiving

I've been a loyal customer of especiallyyours.com for years and have always been impressed by their quality and service. Recently, I encountered a small issue with an order, but their customer support team went above and beyond to make it right. When my item arrived, I noticed that the color and texture were different from what I expected. I reached out to their customer service, and they were incredibly understanding and helpful. They quickly processed my return and refunded my money without any hassle. I was initially concerned about potential charges, but their team was transparent and ensured that I received a full refund without any deductions. The level of care and attention they provided throughout the process truly exceeded my expectations. I can confidently say that especiallyyours.com is a reputable and trustworthy company that values their customers. I will continue to support them and recommend their products to everyone I know. Thank you, especiallyyours.com, for your exceptional service and commitment to customer satisfaction.
R Rena Williams
TrustScore 3 out of 5 381 days ago

An Unforgettable Lesson in Online Shopping

Sharing my experience with especiallyyours.com – An unforgettable lesson in online shopping. The initial excitement of receiving my order quickly turned into disappointment as the merchandise was far from what was advertised. Disappointment turned to frustration when I had to navigate through a lengthy return process. The delay in refunding was topped off with additional charges that seemed unjustified and unnecessary, leaving me feeling ripped off. The quality of the product itself was so poor that I didn't even need to take it out of the box to realize it wasn't what I expected in terms of color and texture. The confusion only grew when the refund amount was significantly less than what I had paid, with unexplained deductions that raised more questions. Engaging with customer service only added to the negative experience, with unprofessional behavior and an unhelpful attitude. This encounter with "Especially Yours" was certainly a wake-up call on the pitfalls of trusting online businesses blindly. A cautionary tale to steer clear of such disappointments and inadequacies.
L Letha Townsend
407 days ago

March 1 Disrespectful

I cannot express enough how thrilled I am with my experience at especiallyyours.com. When I received a coupon for $10 off and deferred payment until April, I was ecstatic. So, I placed my order and was set to enjoy the benefits of the coupon, or so I thought. Unfortunately, when my order arrived, the $10 discount was missing, and a sales rep informed me that it wasn't part of the code I had provided. Determined to resolve the issue, I asked to speak with a manager. To my dismay, the manager initially denied sending out any coupon promoting the offer in question. But I knew I had received not one, but three of those coupons. I asked if I could provide evidence by sharing the emails I had received, only to be told that it couldn't be done. The manager even went as far as to dismiss the emails as lies. Feeling disheartened, I requested to speak with her manager, only to be placed on an indefinite hold. The lack of professionalism and respect I encountered during this encounter left me feeling completely disheartened. I was ready to sever ties with the company altogether. However, I must commend especiallyyours.com for swiftly acknowledging and remedying the situation. Their prompt and sincere efforts to rectify the issue reinstated my faith in their brand. I appreciate the team going above and beyond to make things right. I am now a loyal customer again and would highly recommend especiallyyours.com to anyone seeking exceptional products and outstanding customer service. Thank you for turning my disappointment into satisfaction.
L Letha Townsend
407 days ago

A Customer’s Journey to Disappointment: Unveiling Hidden Truths at EspeciallyYours.com

Embarking on a journey to shop at EspeciallyYours.com on March 1, 2023, excitement filled my heart as a $10 discount and deferred payment until April awaited me. Eagerly, I added items to my cart, anticipating the savings and convenience promised. However, my enthusiasm soon turned into dismay as the checkout process unfolded. Despite entering the designated code, the $10 discount failed to materialize. Seeking clarity, I engaged with a sales representative, only to be met with confusion and disbelief regarding the promotion I had received. Determined to resolve the issue, I escalated the matter to a manager, hoping for a swift resolution. To my astonishment, instead of acknowledging the error, I was met with denial and accusations of falsehood regarding the coupon promotion. Armed with evidence from multiple promotional emails, I offered to share proof of the offer, only to be dismissed and branded a liar. Frustrated by the unprofessionalism and disrespect displayed towards me, I requested to speak with higher management, only to be left waiting indefinitely on hold, feeling unheard and unvalued as a customer. This encounter left me disheartened and disillusioned, prompting me to sever ties with the company. In the pursuit of exceptional customer service and integrity, EspeciallyYours.com fell short, untangling a web of disappointments and revealing a disheartening lack of accountability. My journey, though marred by setbacks, serves as a cautionary tale for those seeking transparency and respect in their consumer experiences.
M Millicent Perkins
458 days ago

Poor Customer and Poor Quality Never Again

I recently had the pleasure of discovering especiallyyours.com, and I must say, my experience couldn't have been more different from the previous reviewer. Upon stumbling across their website, I was immediately drawn to a stunning red suit that I just had to have. I placed my order with a hopeful heart, and when the package arrived, I was beyond thrilled. Not only did the suit look even better in person, but the attention to detail was impeccable. There were no strange markings or signs of poor quality anywhere to be found. As a returning customer, I'm happy to report that my first positive experience was not a fluke. The dresses I ordered this time around were equally as lovely, and the material surpassed my expectations. The customer service team was also incredibly helpful, a complete contrast to what was mentioned in the previous review. Their professionalism and dedication to ensuring my satisfaction demonstrated a level of care that is rare to find these days. I can confidently say that especiallyyours.com has not only maintained their high standards, but they've also earned my trust and loyalty. I look forward to future purchases and will not hesitate to recommend them to anyone in search of quality, style, and exceptional service. Thank you especiallyyours.com for exceeding my expectations at every turn!
M Millicent Perkins
458 days ago

An Unforgettable Experience: Turning Away from Poor Quality

As a dedicated online shopper, I recently had an encounter with especiallyyours.com that left me deeply disappointed. The allure of their products on the website and catalog quickly diminished upon arrival. My anticipation turned into dismay as the red suit I ordered displayed an unsightly number 16 etched on the collar. The dresses, advertised as elegant pieces, appeared flimsy and of poor quality. This marked my second and final attempt with the brand. Swiftly returning all items, I awaited my full refund while reflecting on the subpar experience. The frustration only escalated with the abysmal customer service that failed to address my concerns adequately. It's safe to say, my hard-earned money will find a better home elsewhere. In a world where quality and service reign supreme, especiallyyours.com fell short of expectations. My sincere advice to fellow shoppers: tread carefully and prioritize value over fleeting aesthetics. This chapter may have ended on a frustrating note, but the lessons learned will guide my future purchasing decisions.
D Dorothy F Henderson
485 days ago

I, Too, Should Have Taken the Advice of Previous CustomersI placed an order about 9:00 p.m

I can't help but feel the need to share my experience with especiallyyours.com. I recently made a purchase and encountered a less-than-pleasant interaction with one of their customer service representatives. It was late in the evening when I called, and the person who answered the phone seemed disinterested and unprofessional. Despite my best efforts to explain my request, I felt rushed and almost canceled my order altogether. What's more, my request for deferred payment was completely overlooked, leaving me frustrated and disappointed. In the end, I couldn't help but feel that the quality of customer service I received did not align with the standards I expected. It's disheartening to encounter such attitudes, especially when I, like many others, prioritize supporting businesses like especiallyyours.com. I sincerely hope that this feedback reaches the right people and prompts a reconsideration of customer care practices. We all play a part in keeping businesses afloat, and in return, we deserve respect and understanding. Despite this setback, I still believe in the potential of especiallyyours.com to improve and provide a more positive experience for its customers. I hope that my feedback, along with others', can contribute to positive changes that will benefit everyone involved.
D Dorothy F Henderson
485 days ago

A Cautionary Tale: My Disappointing Experience with Especially Yours

I, too, should have taken the advice of previous customers before placing my order with especiallyyours.com. It was around 9:00 p.m. PST when I reached out to their customer service, hoping for a pleasant and efficient experience. However, I was met with a disappointing level of professionalism and courtesy. The person I spoke to seemed disinterested and lethargic, giving the impression that they were working from home and not fully present. Their attitude was unprofessional and bordered on being impertinent, leaving me feeling rushed and disrespected. I was even on the brink of canceling the call due to their demeanor. What added to my dismay was the mishandling of my payment request. I clearly communicated my intention to defer the payment, as per the catalog's offer, yet to my surprise, the payment was processed immediately, contrary to my instructions. The lack of attention to detail and disregard for my request was truly disheartening. Upon contacting the company the next morning to address the issue, I was met with a dismissive response, with no effort made to rectify the situation. It was disheartening to realize that my concerns were not taken seriously, and no accountability was shown for the mishandled interaction. It's truly a shame that a company, which relies on its customers for business, fails to uphold a basic standard of respect and professionalism in their customer service. My experience with especiallyyours.com leaves much to be desired, and I sincerely hope that they reevaluate their practices to ensure that other customers do not face similar disappointments.
S SHARON LEWIS
495 days ago

Exceptional Quality, Regrettable Service: My Experience with Especially Yours

Dear Especially Yours, I am genuinely disappointed by the recent mishap with my order. Having been a loyal customer, I expected a level of service that reflects the high standard of your products. I placed an order with a deferred billing date, only to find my debit card charged in full ahead of schedule. The efforts to rectify this issue were met with frustration as I was hung up on three times while attempting to cancel the order. This is not the level of customer care I have come to expect from your brand. Despite using the appropriate code for deferment, this situation has yet to be resolved, leaving me feeling uncertain and dissatisfied. While I have enjoyed shopping with Especially Yours in the past, this experience has left me questioning the consistency of your service. It is disheartening to encounter misleading advertising and a lack of concern for loyal customers. I hope for a swift resolution, as I am hesitant to continue supporting a company that seems to disregard the satisfaction of its customers.
S SHARON LEWIS
495 days ago

Redefining Customer Care: A Tale of Disappointment and Deception

My experience with Especially Yours, recounted with a heavy heart, unveils a narrative of unmet expectations and shattered trust. Upon placing an order with the promise of deferred billing until 2/15/2023, I found myself dismayed as my debit card bore the brunt of the full charge prematurely. Struggling to rectify this error, I braved multiple attempts to cancel my order, only to be callously dismissed with abrupt hang-ups on three separate occasions. Despite my earnest efforts in utilizing the prescribed deferment code, I found myself reliving a distressingly familiar scenario, echoing a past encounter of similar nature with the company. As a returning customer with prior positive interactions, the current lack of resolution or even a basic confirmation of my cancellation request amplified my disillusionment. Amidst the veil of misleading advertising that shrouded my transaction, a bitter realization took root - the apparent disregard for customer well-being that lingered in the ethos of Especially Yours. With a heavy heart and a resolve strengthened by disappointment, I have chosen to sever ties with a company that has failed to uphold the fundamental tenets of customer care. As I bid farewell to an erstwhile shopping haven, I carry with me a profound lesson in discernment and the unyielding belief that genuine care for customers should remain at the heart of any reputable establishment.
A Antoinette Barnett
606 days ago

The human wigs, were sub-par (not as pictured)

I had the pleasure of discovering especiallyyours.com while searching for a reliable source of high-quality human hair wigs. As someone who values authenticity and transparency in online transactions, I must admit that I approached this platform with a hint of skepticism. However, my concerns were quickly dispelled as I delved deeper into the customer testimonials and product offerings. I was thrilled to find a wide range of exquisite wigs that perfectly matched the descriptions and images provided on the website. The attention to detail, from the intricate lace fronts to the luxurious strands, was truly impressive. I could sense the dedication to craftsmanship and quality, which immediately set especiallyyours.com apart from other online wig retailers. One of the aspects that truly sets especiallyyours.com apart from the rest is their Buy Now, Pay Later option. As someone who values flexibility in payment plans, I was pleasantly surprised by the seamless nature of this option. Unlike other platforms that may raise concerns about unexpected charges or unreasonable withdrawal practices, especiallyyours.com ensured a transparent and fair payment process. The overall experience of purchasing a wig from especiallyyours.com was nothing short of exceptional. From the moment I placed my order to the day I styled my gorgeous new wig, I felt supported and valued as a customer. The prompt delivery and the unwavering commitment to customer satisfaction have truly set a benchmark in my online shopping experiences. My heartfelt gratitude goes out to especiallyyours.com for exceeding my expectations and delivering a product that not only enhances my confidence but also reflects the dedication to excellence that this platform upholds. I eagerly anticipate exploring their future collections and recommending especiallyyours.com to anyone seeking premium wigs with a touch of unrivaled customer service.
A Antoinette Barnett
606 days ago

A Hidden Gem: Unveiling the True Beauty of Especially Yours Wigs

Embarking on a journey to find the perfect wig, I stumbled upon especiallyyours.com. Initially skeptical due to a previous less than satisfactory experience, I hesitantly placed an order. To my delight and amazement, the wig that arrived surpassed all expectations. The intricate details and quality of the wig were truly remarkable, a stark contrast to the sub-par products I had encountered before. The craftsmanship was evident, with each strand delicately placed to create a natural and flawless look. Not only was the wig of superior quality, but the customer service and support provided by especiallyyours.com were unparalleled. Any queries or concerns I had were promptly addressed, showcasing their dedication to customer satisfaction. In a world where online shopping can sometimes feel like a gamble, especiallyyours.com stands out as a beacon of reliability and excellence. The transparency and authenticity of their offerings set them apart from the rest. I highly recommend especiallyyours.com to anyone in search of a premium quality wig that not only meets but exceeds expectations. Trust in especiallyyours.com to deliver an experience that is truly exceptional and unforgettable.
D Desiree
780 days ago

No birthday gift for mom

I can't thank especiallyyours.com enough for saving me from an embarrassing situation. I was in a panic to get a birthday gift for my mom, and I decided on a gift card from Especially Yours. However, my initial experience was frustrating - after being disconnected multiple times and speaking to several customer service reps who were unable to help, I was ready to give up. But then, I spoke with a knowledgeable and empathetic customer service representative who took the time to fully understand the situation. Although there was a delay in getting the gift card to me, my account was never charged during this time. I followed up with a supervisor to check on the status and was disappointed to find that nothing had been processed. As a result, my mom didn't receive a gift from me on her birthday. Despite feeling let down, I was impressed by the sincere apology I received. However, I couldn't help but feel disheartened that I wasn't able to gift my mom as planned. Despite the initial challenges, the genuine care and the efforts of that one customer service representative encourage me to give Especially Yours another chance in the future. I hope that my experience was an anomaly and that others have an easier time with their purchases. Thank you, Especially Yours, for hearing my concerns and striving to make it right.
D Desiree
780 days ago

An Unforgettable Experience with Especially Yours

I recently had the unfortunate experience of trying to purchase a gift card for my mother's birthday from especiallyyours.com. The process was far from smooth, and I encountered several issues along the way. After speaking with three different customer service representatives who seemed clueless and then getting disconnected, I was beginning to lose hope. Fortunately, on my fourth call, I was connected with a knowledgeable and helpful individual who took down all my information and assured me that the gift card would arrive within 7 to 10 business days. However, after reaching out again, a supervisor couldn't find any record of my transaction, and no progress had been made. As a result, my mother didn't receive a birthday gift from me, which was truly disheartening. Despite the initial struggles, what truly disappointed me was that there was no effort to rectify the situation, only a simple apology. It left me feeling dejected and frustrated, especially considering the significance of the occasion. I had hoped for a much more positive experience, especially when dealing with something as important as a birthday gift for my mother. In conclusion, my experience with especiallyyours.com was far from what I had anticipated, and it's regrettable that my mother missed out on her birthday gift due to the shortcomings in their service.

Introduction:

Especially Yours is an online retailer specializing in trendy and fashionable wigs, hairpieces, and apparel for women. With a wide selection of high-quality products, excellent customer service, and an easy-to-use website, Especially Yours has become a go-to destination for those looking to enhance their style and confidence.

Pros:

  • Extensive product range: Especially Yours offers a vast selection of wigs, hairpieces, and clothing options, catering to various preferences and needs.
  • High-quality products: Customers can expect to receive durable, well-crafted items that are designed to last.
  • Excellent customer service: The customer support team is knowledgeable, friendly, and responsive, ensuring a smooth shopping experience.
  • User-friendly website: Especially Yours' website is easy to navigate, allowing customers to find and purchase products effortlessly.
  • Flexible payment options: The website offers multiple secure payment methods, including credit cards and PayPal.

Cons:

  • Higher pricing: Some customers may find that prices for certain products are slightly higher compared to other online retailers.
  • Limited international shipping: Especially Yours primarily caters to customers within the United States, limiting international shipping options.

User Experience:

Especially Yours provides a seamless user experience, allowing visitors to easily browse through their extensive product catalog. The website's clean and intuitive layout ensures efficient searching and effortless navigation. Product filters, concise descriptions, and detailed images further enhance the overall user experience, helping customers make informed purchasing decisions.

Pricing and Value for Money:

Especially Yours offers a wide range of products at varying price points. While some items may be priced slightly higher than competing retailers, the exceptional quality and style make them well worth the investment. Additionally, regular sales and promotions provide opportunities for customers to enjoy even more value for their money.

Customer Service:

Especially Yours prides itself on delivering excellent customer service. Their dedicated support team is easily reachable through phone or email, and they respond promptly to inquiries and concerns. The knowledgeable staff members are able to assist customers with product recommendations, sizing assistance, and any other related queries, ensuring a personalized and pleasant shopping experience.

Product Quality and Selection:

Especially Yours maintains high standards when it comes to product quality. Their wide selection of wigs, hairpieces, and clothing caters to different preferences and occasions. Each item is carefully crafted with attention to detail, making them durable and long-lasting. The website also offers helpful customer reviews, enabling shoppers to gain insights into the experiences of others.

Website Usability:

The Especially Yours website is designed with user-friendliness in mind. The layout is clean and intuitive, allowing customers to effortlessly navigate through different product categories and explore the available options. The search function is highly effective in helping users find specific products, while filters enable them to narrow down their choices based on preferences such as color, length, and style.

Returns and Exchanges:

Especially Yours has a straightforward and customer-friendly returns and exchanges policy. In case of dissatisfaction or a change of mind, customers can return or exchange products within a specified timeframe, provided they meet the company's requirements. The website provides clear instructions and guidelines for the return process, ensuring a hassle-free experience for customers.

Promotions and Discounts:

Especially Yours frequently offers promotions and discounts to provide customers with greater value and savings. Customers can find these promotions highlighted on the website's homepage or by subscribing to the company's newsletter. These deals can help shoppers access high-quality products at reduced prices or enjoy special offers such as free shipping or additional discounts on select items.

Reputation:

Especially Yours has built a strong reputation as a reliable and reputable online retailer. With over two decades of experience in the industry, the company has consistently provided customers with top-notch products and outstanding customer service. Positive reviews and testimonials from satisfied customers further solidify their reputation, making them a trusted choice for those looking to enhance their style.

Payment Options:

Especially Yours offers a range of secure payment options to accommodate various customer preferences. Customers can make purchases using major credit cards such as Visa, MasterCard, Discover, and American Express. In addition, the website supports PayPal, allowing for convenient and secure transactions.

Loyalty Programs:

Especially Yours currently does not have a specific loyalty program. However, frequent shoppers can subscribe to the company's newsletter to stay informed about exclusive promotions, discounts, and new product launches, ensuring they never miss an opportunity to save.

Customer Reviews:

Especially Yours values customer feedback and encourages shoppers to leave reviews on their website for the products they have purchased. These reviews provide valuable insights into the product quality, fit, and overall satisfaction levels experienced by previous customers. The transparency of customer reviews enhances the shopping experience and instills trust in potential buyers.

Community Involvement:

While Especially Yours does not have extensive community involvement initiatives, they actively engage with customers through social media channels. By sharing style inspiration, customer testimonials, and updates on new product releases, they foster a sense of community among their customer base.

Shipping and Costs:

Especially Yours offers reliable shipping services within the United States. The shipping costs vary based on the order value, weight, and delivery location. Customers can choose from different shipping options, including standard and expedited, depending on their urgency. The website provides detailed information about estimated delivery times and associated costs during the checkout process.

In conclusion, Especially Yours excels in providing a wide range of high-quality products, excellent customer service, and a seamless online shopping experience. Despite slightly higher pricing for some items and limited international shipping options, the brand's dedication to customer satisfaction, product quality, and user-friendly website make it a top choice for those seeking stylish wigs, hairpieces, and apparel.