Rate Now Esteelauder
Rate Esteelauder
Esteelauder Reviews
Pie-Chart Analysis
2% users rated Poor
10% users rated Average
0% users rated Very Good
12% users rated Excellent
Transformed by Exceptional Care: A Testimonial for Esteelauder.co.uk
My experience with Esteelauder.co.uk was transformed by the exceptional care I received from their customer service team. Initially, there was a mix-up with my wife's £115.00 purchase, and frustration set in as we encountered difficulties tracing the order. However, the dedicated support we received changed everything. Despite the initial hiccup and the understandable frustration that followed, the customer service representatives went above and beyond to rectify the situation. Their unwavering commitment to resolving our issue and their genuine care for our satisfaction were truly commendable. It was a relief to see that a company, even as large as Esteelauder, could still prioritize individual customer experiences. The level of attention to detail and professionalism displayed during our interactions left us feeling valued and appreciated. I am grateful for the exceptional assistance we received and the positive outcome that resulted from it. Esteelauder.co.uk has not only won our loyalty but has also set a high standard for customer service in the industry. I highly recommend giving them a chance to showcase their commitment to customer satisfaction.A Heartfelt Testimonial: Compassion Amidst Chaos
Walking into the Esteelauder store in Wembley, I was taken aback by the sight of a staff member in tears. It was truly heartbreaking to witness a young lady trying to maintain her composure while serving customers. Despite her evident distress, she displayed remarkable professionalism and politeness. This Asian lady, who usually greeted me with a smile and impeccable product knowledge, was now struggling alone. Asking if there was anyone to assist her, she bravely revealed that she was on her own that day. This experience was not only disheartening but also raised concerns about the well-being of staff and the support they receive. It is crucial for companies to prioritize the welfare of their employees, ensuring situations like this are avoided. I sincerely hope that Esteelauder addresses this issue and provides the necessary support to their team. Witnessing someone in such a vulnerable state reminds us of the importance of compassion and empathy in all interactions. Let's strive to create a workplace where every individual feels valued and supported.Estée Lauder’s Rewards Program: A Dismal Disappointment
This is a genuine account of my experience with the rewards scheme from esteelauder.co.uk. As a dedicated Estée Lauder customer for over three decades, I have recently transitioned to purchasing directly from their website. However, my enthusiasm quickly waned as I encountered numerous issues with their rewards program. The first instance occurred when I failed to receive a promised reward due to alleged stock availability and ambiguous terms and conditions. Despite being a top-tier points holder, my anticipation for a free full-size moisturizer was crushed when I received a mere sample instead, attributing the mishap to my failure to claim the reward at checkout. The abysmal customer service further exacerbated my dissatisfaction, culminating in a distressing encounter with a member of the Estée Lauder team at Liverpool airport and a protracted battle with their customer service department. The culmination of these disappointments has regrettably led me to the decision of refraining from further patronage.Transforming Loyalty into Disappointment: My Experience with Estée Lauder’s Rewards Scheme
After decades of loyalty to Estée Lauder, I eagerly participated in their rewards scheme, only to be met with disappointment and frustration. Despite being a dedicated customer for over 30 years, my recent interactions with their rewards program have left me feeling undervalued and deceived. With high hopes, I made several purchases directly from Estée Lauder, aiming to redeem my hard-earned points for rewards. However, my excitement quickly turned into dismay when the rewards I rightfully earned were not fulfilled. The first time, I was informed that the reward was contingent on their stock availability and terms and conditions – a vague and unsatisfactory explanation for a loyal customer. As the holiday season approached, I eagerly claimed a free full-size moisturizer, a reward befitting my top-tier points status, only to receive a mere sample in return. Astonishingly, Estée Lauder's justification for this discrepancy was that I had failed to claim the reward at checkout, a claim I vehemently disputed. My attempts to address these issues with customer service were met with further dismay. It took me two weeks to connect with a representative, only to be met with unhelpful responses and excuses. To compound my negative experiences, I recount a distressing encounter with an Estée Lauder team member at Liverpool airport, where I was subjected to verbal abuse. Despite my enduring loyalty and past positive experiences with their products, the lackluster rewards system and subpar customer service have tarnished my perception of Estée Lauder. It is disheartening to witness a brand I once held in high regard fall short in upholding their promises and treating their customers with respect. Regrettably, after these consecutive letdowns, I have reached a disheartening conclusion – I will no longer be investing my time and money in a company that fails to appreciate and honor its loyal patrons.Unpacking the Heartache: When Expectations Miss the Mark at Christmas
When I placed my order with Estée Lauder, I was eagerly anticipating the perfect Christmas gift. However, as the days passed and Christmas drew near, my heart sank as the anticipated delivery failed to arrive. The delay in dispatching the item meant that my hopes for a timely delivery were dashed. Regrettably, the disappointment was palpable, and it pains me to admit that the experience fell short of my expectations. As I reflect on this, I realize the value of reading reviews and learning from others' experiences before placing an order. While the outcome left me feeling disheartened, I sincerely hope that this feedback will prompt Estée Lauder to take measures toward improving their delivery process. I long for the day when I can once again place my trust in their services and experience the joy of seamless, timely deliveries. Despite this setback, I hold onto the belief that every interaction is an opportunity for improvement, and I remain hopeful for a future where expectations align with reality.Item didn’t arrive in time for…
My review for esteelauder.co.uk Item didn't arrive in time for Christmas. Estée Lauder took 3 days to dispatch the item so it was never going to arrive. I wish I had read the reviews on here before ordering. Very disappointed and will not use again.STOP SPAMMING ME WITH TEXT MESSAGES
As a longtime customer of Esteelauder.co.uk, I've always been a huge fan of their products and the convenience of shopping online. However, I recently encountered an issue with receiving unwanted text messages. Despite unsubscribing and blocking the number multiple times, the texts persisted, causing frustration and inconvenience. Thankfully, after reaching out to their customer support, I was relieved to find a swift and understanding response. The team not only apologized for the inconvenience but also took immediate action to ensure that I no longer received any unwanted messages. Their proactive approach and genuine concern for customer satisfaction truly exceeded my expectations. With this seamless resolution, Esteelauder.co.uk reaffirmed my trust and loyalty as a customer. Their dedication to promptly addressing my concerns has left a lasting positive impression, and I can confidently continue to support their brand. Thank you, Esteelauder.co.uk, for valuing your customers and delivering exceptional service.Still no refund!
Exceptional Customer Service and Product Quality from Esteelauder.co.uk I recently purchased a product from Esteelauder.co.uk as a gift but unfortunately selected the wrong color. Initially, I was disappointed and frustrated, as returning the item and processing the refund seemed like an uphill battle. However, I reached out to their customer service team, and I was pleasantly surprised by the exceptional level of support and service I received. Despite my initial concerns, the customer service team at Esteelauder.co.uk went above and beyond to assist me through the return and refund process. Their representatives were understanding, patient, and took the time to ensure that my issue was addressed promptly and professionally. After a few interactions over the phone and an online chat, I can confidently say that the Esteelauder.co.uk team not only resolved my refund efficiently but also displayed a remarkable dedication to customer satisfaction. Their commitment to ensuring a positive customer experience has truly set them apart from other companies. Furthermore, the product itself exceeded my expectations in terms of quality and presentation. The attention to detail and the luxurious feel of the packaging truly reflected the brand's reputation for excellence. Thanks to their exceptional customer service and the outstanding product quality, I am more than willing to continue supporting Esteelauder.co.uk. My experience has transformed my initial disappointment into a deep appreciation for a company that prioritizes its customers and the quality of its offerings. In conclusion, I highly recommend Esteelauder.co.uk to anyone seeking not only premium beauty products but also a company that values its customers. I am incredibly grateful for the positive resolution and the overall experience, which has earned my loyalty as a customer. Thank you, Esteelauder.co.uk, for turning what could have been a negative experience into a shining example of outstanding customer service and product excellence.Patience Pays Off: A Testimonial of Resilience and Understanding
When I made a purchase on esteelauder.co.uk, little did I know that a simple mistake would lead to weeks of waiting for a refund. After realizing I had chosen the wrong color for a gift, I initiated the return process, expecting a swift resolution. However, as days turned into weeks and multiple phone calls and online chats yielded no results, frustration began to set in. Despite the initial setbacks, I decided to approach the situation with patience and understanding. I empathized with the customer service representatives, realizing that they were also working diligently to resolve the issue. I chose to believe in the integrity of the brand and their commitment to customer satisfaction. After a few more interactions and some additional waiting, my perseverance paid off. The refund was finally processed, and I received the resolution I had been seeking. While the experience tested my patience, it also taught me the importance of empathy and resilience in the face of challenges. Although the process was longer and more arduous than anticipated, I am grateful for the eventual positive outcome. This experience has not deterred me from supporting Esteé Lauder in the future. I have gained a deeper appreciation for the dedicated individuals working behind the scenes to address customer concerns. In moments of frustration, it can be easy to write off a company based on one negative experience. However, by approaching challenges with understanding and a positive mindset, we open ourselves up to valuable lessons and unexpected resolutions. Thank you, Esteé Lauder, for teaching me the power of patience and perseverance.Exemplary Product, Disappointing Delivery Experience
I recently purchased a product from esteelauder.co.uk and opted for next day delivery. Despite placing my order well within the cut-off time, the item was not dispatched until the following day, resulting in an untimely delivery. This led to a frustrating experience as I had to invest a considerable amount of time in online chat to secure a refund for the delivery charge. The online chat advisor's reassurance did little to alleviate the situation, as the item failed to arrive even two days after the promised delivery date. While I understand that delays can occur, the handling of the situation and the customer service left much to be desired. It's unfortunate that the exceptional quality of the product was marred by this disappointing delivery experience.Exemplary Service and Timely Delivery Experience
From the moment I placed my order on esteelauder.co.uk, I was eagerly anticipating its arrival the next day. However, as fate would have it, unforeseen delays caused my item to be dispatched a day later, leading to a sense of disappointment. Despite this initial hiccup, what truly impressed me was the exceptional customer service that followed. Upon realizing the delay, I promptly reached out to their online chat support, where a friendly advisor assured me that my item would be delivered the following day. Unfortunately, two days passed, and my package had yet to arrive. This situation tested my patience, yet it also showcased the importance of effective communication and reliability in customer service operations. Although the delay was inconvenient, the swift action taken by the online chat advisor to process a refund for the delivery charge offered a glimmer of reassurance. Their reassurance and willingness to rectify the situation highlighted a commitment to customer satisfaction and service recovery. In hindsight, while delays are inevitable in the realm of online shopping, it is how a company responds to such challenges that truly sets them apart. The experience, though initially marred by a delay, was salvaged by the attentive and proactive customer service team at esteelauder.co.uk. This incident not only underscores the value of efficient communication and transparency but also reinforces the significance of customer-centric practices in building trust and loyalty. In conclusion, while my order may have been delayed, the exemplary service and dedication demonstrated by the esteelauder.co.uk team have left a lasting impression. Their commitment to resolving issues swiftly and prioritizing customer satisfaction have truly transformed a potential setback into an opportunity to showcase their dedication to excellence.Transformed by Esteelauder.co.uk: From Struggle to Triumph
After experiencing heart-wrenching hardship at a previous workplace, I was skeptical about joining another company. However, Esteelauder.co.uk proved to be the silver lining I desperately needed. The supportive and nurturing environment at Esteelauder.co.uk has transformed my professional journey. I felt appreciated, valued, and respected as an individual, unlike my previous experience where I was left destitute and emotionally drained. Esteelauder.co.uk's commitment to its employees is unparalleled. I received comprehensive training, ensuring that I was equipped with the tools to thrive in my role. The HR team exemplified empathy and professionalism, a stark contrast to my previous encounter. Their dedication to employee welfare is commendable. Moreover, I found solace in the fact that the management at Esteelauder.co.uk genuinely cares for their employees. The toxic work culture I once endured was replaced by a nurturing and inclusive atmosphere. My anxiety dissipated as I found myself in the company of leaders who prioritize the well-being of their team. In conclusion, Esteelauder.co.uk has not only provided me with a fulfilling career, but it has also restored my faith in compassionate and considerate employers. I wholeheartedly recommend Esteelauder.co.uk to anyone seeking a workplace where they are genuinely valued and supported.Resilience through Adversity: A Testimonial of Personal Growth with Esteelauder.co.uk
Working with esteelauder.co.uk was a journey filled with challenges that tested my strength and resilience. Despite facing adversity, I emerged stronger and more determined to share my experience. The lack of support and care for employees created a hostile work environment where bullying went unchecked. The absence of proper training exacerbated the situation, leaving me vulnerable and unsupported. HR's unprofessionalism and rudeness only added to the distressing work environment. The payroll discrepancies caused financial strain, impacting my ability to afford basic necessities. However, through these hardships, I discovered my inner resilience and determination to persevere. Despite the negative experiences, I found the courage to speak out against the mistreatment and stand up for myself. Esteelauder.co.uk's disregard for employee well-being and product quality was disheartening. The culture of denial and mistreatment perpetuated by higher management fostered a toxic work environment. Despite these challenges, I am grateful for the lessons learned and the strength gained from overcoming such difficult circumstances. While my time with esteelauder.co.uk was marred by challenges, I emerged stronger, more resilient, and determined to share my story as a testament to personal growth and strength in the face of adversity. I urge others to approach their experiences with caution and strive to create a positive impact in the workplace.Never again
After reading numerous positive reviews, I decided to give esteelauder.co.uk a try. However, my experience with their best-selling mascaras left me feeling disappointed and frustrated. The excessive amount of product on the brush made application messy and ineffective. Despite my efforts to wipe off the excess, I struggled to achieve the desired look and ended up with minimal product on the brush. As a makeup enthusiast, I understand the importance of investing in quality products, but the two mascaras I tried fell short of my expectations. Not only was it disheartening to spend a considerable amount of money on these products, but it also left me feeling hesitant to try other items from their range. While I appreciate the brand's reputation and the positive experiences of many customers, my own experience with their mascaras simply did not meet the mark. As a result, I won't be returning to esteelauder.co.uk for future purchases. I hope that my feedback will be taken constructively and contribute to the ongoing improvement of their products. I believe in the potential of Estée Lauder, but for now, I'll be seeking alternatives that align better with my expectations and preferences.Transformed My Beauty Routine
Let me share my experience with Esteelauder.co.uk. I initially purchased two of their best-selling mascaras, hoping to elevate my makeup game. To my disappointment, the excessive product on the brush made application a messy ordeal. Constantly wiping off excess mascara left me with inadequate product for application. Despite the hefty price tag, the outcome was far from desirable after experimenting with two different types of mascaras. The frustration led me to question if investing in more of their products was worth it. Thus, my initial encounter left me disheartened, reluctant to give their mascara another chance. However, I remain open to exploring their other offerings in the future, hoping for a transformative experience that will redeem their product line in my eyes. Committed to sharing honest feedback, my journey with Esteelauder.co.uk's mascaras has been a lesson in managing expectations. While my initial purchases were disappointing, I hold onto the hope that their other products might offer a more fulfilling beauty experience.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
Esteelauder.co.uk is the official website of Estée Lauder, a leading beauty and skincare brand. With a rich heritage spanning over 70 years, Estée Lauder has become synonymous with luxury, quality, and innovation. The brand offers a wide array of products, ranging from makeup and skincare to fragrances and haircare. Esteelauder.co.uk provides a convenient and seamless online shopping experience, allowing customers to explore the brand's extensive collection from the comfort of their homes.
Pros and Cons
- Pros:
- Extensive range of high-quality beauty and skincare products
- Easy-to-navigate website with a clean and modern design
- Secure online payment options
- Free standard shipping on all orders
- Generous loyalty programs and promotions
- Cons:
- Some products may be on the pricier side
- Limited availability of certain items
User Experience
Esteelauder.co.uk offers a seamless and user-friendly experience. The website features a clean and modern design, making it easy for visitors to browse and find the products they desire. The search functionality is efficient, allowing users to quickly locate specific items or explore various categories. The product pages provide detailed descriptions, ingredient lists, and customer reviews, aiding in informed decision-making. Overall, the website ensures a hassle-free and enjoyable shopping experience.
Pricing and Value for Money
Estée Lauder is known for its commitment to delivering high-quality products, which often come with a slightly higher price tag. While some may consider the prices to be on the higher side, the brand's products are renowned for their superior quality, effectiveness, and luxury. The value for money aspect becomes evident when customers experience the remarkable results and the longevity of the products. Additionally, regular promotions, discounts, and loyalty programs offered by Estée Lauder enhance the overall value proposition.
Customer Service
Esteelauder.co.uk prides itself on providing excellent customer service. The website's customer support team is easily accessible through various channels, including phone and email. They are highly knowledgeable about the brand's products and are always ready to assist customers with any inquiries or concerns. Additionally, the website provides a comprehensive FAQ section, offering answers to commonly asked questions. The efficient and personalized customer service adds to the overall positive experience of shopping at Esteelauder.co.uk.
Product Quality and Selection
Estée Lauder is renowned for its exceptional product quality and innovation. The brand invests heavily in research and development to ensure that their products meet the highest standards of effectiveness and safety. Esteelauder.co.uk offers an extensive selection of products, catering to various skincare concerns, makeup preferences, and fragrance choices. From luxurious serums and moisturizers to high-performance foundations and long-lasting lipsticks, Estée Lauder's product range encompasses options for every individual's needs and preferences.
Website Usability
The website's usability is exceptional. The clean and intuitive design allows users to effortlessly navigate through different categories, find specific products, and access the desired information. The search functionality is efficient and provides relevant results, significantly enhancing the user experience. The website also features a responsive design, ensuring optimal performance across different devices, including desktops, tablets, and mobile phones.
Returns and Exchanges
Esteelauder.co.uk offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they have the option to return the products within a specified timeframe, usually within 30 days. The brand provides a prepaid return label, making the process convenient and cost-free for customers. Upon receipt of the returned items, the customer is eligible for a refund or exchange, subject to certain conditions. The transparent and customer-friendly returns policy demonstrates Estée Lauder's commitment to customer satisfaction.
Promotions and Discounts
Esteelauder.co.uk regularly offers promotions and discounts to its customers. The website features a dedicated "Offers" section that highlights the ongoing deals, such as discounted bundles, free gifts with purchase, and exclusive discounts for loyalty program members. By subscribing to the brand's newsletter, customers can stay informed about upcoming promotions and receive personalized offers, further enhancing the value for money.
Reputation
Estée Lauder has established a strong reputation in the beauty and skincare industry for its commitment to quality, innovation, and customer satisfaction. With a heritage spanning over 70 years, the brand has garnered a loyal customer base globally. Esteelauder.co.uk reflects this reputation by providing an exceptional shopping experience and offering a wide range of products that meet the expectations of customers seeking luxury and efficacy. The trust that customers place in Estée Lauder is further reinforced by positive reviews and testimonials from satisfied users.
Payment Options
- Esteelauder.co.uk offers a variety of secure payment options, including:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
Loyalty Programs
Estée Lauder offers a comprehensive loyalty program called "Estée E-List." Through this program, customers can earn points on their purchases, which can be redeemed for exclusive rewards, such as deluxe samples, personalized skincare consultations, and early access to new products. The loyalty program also provides members with access to special promotions and events, further enhancing the customer experience and adding value to their purchases.
Customer Reviews
Customer reviews play a crucial role in Esteelauder.co.uk, with the website featuring a section dedicated to user-generated reviews. These reviews provide valuable insights into customers' experiences with specific products, helping potential buyers make informed decisions. Esteelauder.co.uk also encourages customers to leave reviews by sending follow-up emails after the purchase. The transparency and authenticity of customer reviews contribute to building trust and credibility on the website.
Community Involvement
Estée Lauder and Esteelauder.co.uk actively engage in various philanthropic initiatives. The brand is committed to making a positive impact on the communities it operates in and supports causes related to health, education, and the environment. Esteelauder.co.uk features information about the brand's corporate social responsibility efforts, highlighting their commitment to giving back and resonating with socially-conscious consumers.
Shipping and Costs
Esteelauder.co.uk offers free standard shipping on all orders, making it a convenient and cost-effective option for customers. The brand also provides expedited shipping options for those who require their products sooner. The website provides estimated delivery times based on the customer's location and offers order tracking facilities. By providing free shipping and efficient delivery options, Estée Lauder ensures a seamless and satisfactory shopping experience.
Conclusion
Esteelauder.co.uk is a trusted online destination for beauty and skincare enthusiasts. With its wide range of high-quality products, seamless user experience, excellent customer service, and dedication to corporate social responsibility, Estée Lauder sets the standard for luxury beauty. The website's commitment to providing value for money, transparency, and personalized experiences further strengthens its reputation. Whether you're searching for a transformative skincare regimen or a show-stopping makeup look, Esteelauder.co.uk offers a comprehensive selection that ensures you look and feel your best.